Hellenbrand ProMate-6.0 User manual

Owner's Filter Manual
Manufactured by:
HELLENBRAND, INC.
404 Moravian Valley Road • Waunakee, Wisconsin 53597
www.hellenbrand.com • [email protected]
FILTER SYSTEM
107207
Rev B. 5/8/18
©2007-2018

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This owner’s manual is designed to assist owners and installers with the operation, maintenance and installation of your new
water lter. It is our sincere hope that this manual is clear, concise and helpful to both owner and installer. We have included detailed
instructions on general operating conditions, pre-installation and installation instructions, start-up, and timer and meter programming.
We have included a troubleshooting guide, service instructions and parts diagrams to assist you.
Owners will appreciate the simplied, illustrated format for operation, programming and troubleshooting. In the event that you
need professional assistance for servicing your water lter, please contact the dealer who installed this system.
Job Specication Sheet ..........................................................2
Pre-Installation Check List ......................................................3
Installation Instructions ...........................................................4
Programming...........................................................................5
Initial Start-Up .........................................................................5
Installer Programming .............................................................6
Filter Set-Up ........................................................................ 7-9
JOB SPECIFICATION SHEET
MODEL NO. __________________________________________________________________________________________
*WATER TEST AT TIME OF INSTALLATION
_______ Hardness CaCo3 (gpg) ______ Other______________________
_______ Iron (ppm) ______ Other______________________
_______ pH ______ Other______________________
Continuous water ow rate @ 30psi (while pump is running) ________ gallons per minute
TABLE OF CONTENTS
Diagnostics............................................................................10
Valve History..........................................................................11
Cycle Sequence .............................................................. 12-14
Troubleshooting............................................................... 15-17
Parts Diagrams................................................................ 18-25
Programing Options and General Specications..................26
Warranty ................................................................................28

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Water Pressure: A minimum of 30 pounds of water pressure
(psi) is required for regeneration. Maximum 125 psi.
Water Quality: On rural water supplies there is often a problem
with sand or sediment in the water. (This problem occasion-
ally occurs in public water supplies.) If the water is not ltered
before being treated, the sand and sediment may restrict ow
through the lter bed. This problem often requires rebedding
of the mineral tank. Note: Well and/or pump problems aecting
the operation of the lter are repairs that are not covered under
warranty. To prevent these unnecessary and expensive repairs
that are not covered under warranty, installation of an in-line lter
system ahead of a water lter is recommended when sand or
sediment issues are present.
Electrical: A continuous 110 volt 60 cycle current supply is
required. Make certain the current supply is uninterrupted and
cannot be turned o with another switch. All electrical connec-
tions must be connected per local codes. Surge protection is
recommended with all electric controls.
Existing Plumbing: Condition of existing plumbing must be
free from lime and iron build-up. Piping that is built-up heavily
with lime and/or iron must be replaced. If piping is blocked with
iron, correct problem prior to installing the lter.
Drain Line: The lter should be located close to a drain. Avoid
overhead drain lines if possible to prevent back pressure.
Overhead drains are not to exceed 8 feet above the oor and
no more than 20 feet in length. The pipe size for the drain line
should be a minimum of 3/4”. Backwash ow rates in excess
of 7 gpm or length in excess of 20’ require 1” drain line.
Bypass Valves: Always provide for the installation of a bypass
valve.
Caution: Water temperature is not to exceed 110°F; the condi-
tioner cannot be subject to freezing conditions, or to a vacuum
due to loss of pressure (such as a water main break).
This water lter is not intended to be used for treating water
that is microbiologically unsafe or of unknown quality without
adequate disinfection before or after treatment.
PRE-INSTALLATION CHECK LIST
Figure 5
Figure 4
(All electrical & plumbing should be done in accordance to all local codes)
Figure 2 Figure 3
BYPASS VALVE OPERATION

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CAUTION:
• Do not use vaseline, oils or other hydrocarbon lubricants or
spray silicone anywhere. A silicon lubricant may be used
on black o-rings but is not necessary. Avoid any type of
lubricants, including silicone, on red or clear lip seals.
• Do not use paste or other sealants on threads. Only teon
tape may be used on threads. Teon tape is not necessary
on the nut connection or caps because of o-ring seals.
• The pipe size for the drain line should be a minimum of 3/4”.
Backwash ow rates in excess of 7 gpm or length in excess
of 20’ require 1” drain line.
1. Place the lter where you want to install it, making sure it is
on a clean, level and rm base.
2. Do all necessary plumbing (inlet to inlet, outlet to outlet
and drain line to drain). The control valve, ttings and/
or bypass are designed to accommodate minor plumbing
misalignments but are not designed to support the weight
of a system or the plumbing.
3. When assembling the installation tting package (inlet and
outlet), connect the tting to the plumbing system rst and
then attach the nut, split ring and o-ring. Heat from solder-
ing or solvent cements may damage the nut, split ring or
o-ring. Solder joints should be cool and solvent cements
should be set before installing the nut, split ring and o-ring.
Avoid getting primer and solvent cement on any part of the
o-rings, split rings, bypass valve or control valve.
4. A jumper ground wire should be installed between the
inlet and outlet pipe whenever the metallic continuity of
a water distribution piping system is interrupted. Install
grounding strap on metal pipes.
5. The drain connection may be made using either 3/4” female
or 1" female adapter. If soldering, joints near the drain must
be done prior to connecting the drain line ow control tting.
Leave at least 6” between the drain line control tting and
solder joints when soldering pipes that are connected on
the drain line control tting. Failure to do this could cause
interior damage to the drain line ow control tting.
In all cases where an overow could result in water damage
for various reasons, this overow protection must be used.
Do not connect the tubing to the drain line on the control valve
discharge line and do not run this line above the overow
elbow height at any point. Provide air gap.
INSTALLATION INSTRUCTIONS
(All electrical & plumbing should be done in accordance to all local codes)
Figure 6a Figure 6b
Control Valve
Filter Tank
Filter Media
Distributor Tube
Assembly
Plate Distributor
Drain
Connection
Brine Line
Connection
Bypass

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PROGRAMMING
5. Let lter run to drain for 10 minutes or until
water clear. Filter is in rinse position.
6. CLOSE INLET TO FILTER; WAIT UNTIL
WATER STOPS RUNNING TO DRAIN.
7. Plug lter control into 120V outlet; remove
lter cover and plug power wire to 4-prong,
connect (second from right) at bottom of
circuit board, labeled 12 VAC.
Electronics will move piston to service
position. Replace lter cover.
8. Open inlet and outlet to lter.
9. Push SET CLOCK button and use up &
down arrows to set time of day. A dditional
programing can be modied if desired.
Failure to follow proper start-up may result equipment
malfunction not covered by warranty.
General Information
The ProMate-6.0 control valve is the “brain” of your water lter.
It consists of the valve body and powerhead with solid state
microprocessor.
The display panel (see Figure 7) consists of the LCD dis-
play and ve push buttons which are used in displaying and
programming the water lter settings. Figure 7
USER DISPLAYS/SETTINGS
General Operation
When the system is operating, one of three
displays may be shown. Pressing NEXT will
alternate between the displays. One of the
displays is the current time of day. The sec-
ond display is one of the following: days to a
regen or gallons remaining. Days To A Regen
is the number of days left before the system
goes through a regeneration cycle. Capacity
remaining is the number of gallons that will
be treated before the system goes through a
regeneration cycle. The third display is current
ow in gal/min. The user can scroll between
the displays as desired by pushing NEXT or
display will scroll automatically.
When water is being treated (i.e. water is
owing through the system) the word "GPM"
ashes on left side of display when other than
ow rate is displayed.
Figure 8
➔
DAYS TO A REGEN
6
CAPACITY REMAINING
650
REGEN TODAY
GAL
NORMAL OPERATION SCREENS
PM
6:35
TIME OF DAY
GPM
6.8
FLOW RATE
➔
USER DISPLAY 1
Typical user
display. Shows
capacity or days
remaining before a
regeneration.
USER DISPLAY 2
Displays current time.
USER DISPLAY 3
Displays present ow
rate.
REGEN TODAY
ashes in upper left
corner of display
between rotating
display when RE-
GEN button pushed
once.
GPM
Flashes when the
turbine is rotating.
User screens will continuously scroll, switching
views every 3 seconds. If the screens are manu-
ally scrolled, this screen will remain constant for
5 minutes then continue to scroll. The condition-
al screens will take precedence over the scrolling
and the conditional conditions will apply.
OR
DEALER NAME
DEALER PHONE NUMBER
GPM
May display if service is required.
Initial Start Up
The initial start up will probably be done by the technician
installing the lter system. If not, the following instructions will
step through the process.
Some lters should not be backwashed in rst 24 hours. This
start-up procedure allows rinsing without passing through
backwash mode under water pressure.
Filter control is sent from factory in RINSE position; to verify
position, remove cover and conrm piston is completely back
in barrel away from PC board. In service position, piston is
completely out, ush with PC board.
Complete all plumbing connections; inlet, outlet and drain line.
1. Verify lter tank is in bypass position.
2. Flush cold water piping to nearest
outlet/faucet until air is gone and water is clear.
3. Open inlet valve slowly to fully open position.
4. DO NOT PLUG IN FILTER CONTROL NOW.
12:30