HIK VISION Hik-Gateway User manual

Hik-Gateway
User Manual

Legal Informaon and Symbol Convenons
Legal Informaon
User Manual
©2019 Hangzhou Hikvision Digital Technology Co., Ltd.
About this Manual
This Manual is subject to domesc and internaonal copyright protecon. Hangzhou Hikvision
Digital Technology Co., Ltd. ("Hikvision") reserves all rights to this manual. This manual cannot be
reproduced, changed, translated, or distributed, parally or wholly, by any means, without the
prior wrien permission of Hikvision.
Please use this user manual under the guidance of professionals.
Trademarks
and other Hikvision marks are the property of Hikvision and are
registered trademarks or the subject of applicaons for the same by Hikvision and/or its aliates.
Other trademarks menoned in this manual are the properes of their respecve owners. No right
of license is given to use such trademarks without express permission.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIKVISION MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THIS MANUAL.
HIKVISION DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE
USE OF THE MANUAL, OR THE CORRECTNESS, ACCURACY, OR RELIABILITY OF INFORMATION
CONTAINED HEREIN. YOUR USE OF THIS MANUAL AND ANY RELIANCE ON THIS MANUAL SHALL BE
WHOLLY AT YOUR OWN RISK AND RESPONSIBILITY.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY
AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL
OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER
ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL
PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR
JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS
THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED
WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.
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Symbol Convenons
The symbols that may be found in this document are dened as follows.
Symbol Descripon
Danger
Indicates a hazardous situaon which, if not avoided, will or could
result in death or serious injury.
Cauon
Indicates a potenally hazardous situaon which, if not avoided, could
result in equipment damage, data loss, performance degradaon, or
unexpected results.
Note Provides addional informaon to emphasize or supplement
important points of the main text.
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Contents
Chapter 1 Overview .................................................................................................................... 1
1.1 Introducon ........................................................................................................................... 1
1.2 Running Environment ............................................................................................................ 1
Chapter 2 Installaon ................................................................................................................. 2
2.1 Port Instrucon ...................................................................................................................... 2
2.2 Install Hik-Gateway ................................................................................................................ 2
2.3 Acvate Hik-Gateway ............................................................................................................. 3
Chapter 3 Device Management ................................................................................................... 5
3.1 Add Encoding Device by EHome Protocol .............................................................................. 5
3.2 Add Encoding Devices in a Batch ........................................................................................... 6
3.3 Add Security Control Panel by EHome Protocol ..................................................................... 7
3.4 Add Security Control Panels in a Batch .................................................................................. 8
Chapter 4 Hik-Gateway Conguraon ....................................................................................... 10
4.1 System Sengs .................................................................................................................... 10
4.1.1 Congure Hik-Gateway Name ..................................................................................... 10
4.1.2 Change Password for Admin User ............................................................................... 10
4.2 System Maintenance ............................................................................................................ 11
4.3 Network Sengs .................................................................................................................. 11
4.3.1 Edit Port ...................................................................................................................... 11
4.3.2 Set NIC for Hik-Gateway .............................................................................................. 12
4.3.3 Set NAT ........................................................................................................................ 12
4.3.4 Set HTTPS .................................................................................................................... 12
4.4 ARC Sengs ......................................................................................................................... 13
4.5 Select Storage Disk for Alarm-Related Video ....................................................................... 14
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Chapter 1 Overview
1.1 Introducon
As a protocol converter, the Hik-Gateway connects Hikvision products and third-party systems for
data transmission, through LAN or WAN.
The Hik-Gateway manages EHome devices (including encoding devices and security control panels
supporng EHome protocol) and connects to a third-party system (including alarm receiving center
(hereinaer referred to as ARC)). The Hik-Gateway trans-forwards data from encoding devices to a
third-party system, and trans-forwards alarm nocaons and alarm-related videos from security
control panels to an ARC.
This manual guides you to congure the Hik-Gateway service. To ensure a proper usage and
stability of the Hik-Gateway service, refer to the contents below and read the manual carefully
before installaon and operaon.
1.2 Running Environment
The following is recommended system requirement for running the Hik-Gateway.
Operang System
Microso Windows 10 (64-bit) / Windows Server 2012 R2 (64-bit) / Windows Server 2016 (64-bit)
Note
For Windows Server 2012 R2 (64-bit), the patch KB2999226 is required to be installed.
CPU
Intel Core I5 @ 3.0 GHz or above
RAM
8 GB or above
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Chapter 2 Installaon
You can install the Hik-Gateway service to your server or PC, and acvate the service. Then you can
use the service remotely.
2.1 Port Instrucon
Before installing Hik-Gateway service, ensure the default ports of the Hik-Gateway are not used by
other services, otherwise the Hik-Gateway service will be unavailable.
The default ports are listed as follows.
• 80 (TCP) : HTTP port
• 443 (TCP) : HTTPS port
• 554 (TCP) : RSTP port, used for geng stream from the Hik-Gateway during live view, remote
playback, and two-way audio.
• 7661 (TCP/UDP) : used for device registraon to the Hik-Gateway by EHome protocol.
• 7662 (TCP/UDP) : used for devices' sending alarm nocaons to the Hik-Gateway by EHome
protocol.
• 15000 to 17000 (TCP) : used for forwarding stream from EHome devices to the Hik-Gateway.
• 7091 (TCP) : used for sending alarm-related videos from device to the Hik-Gateway by EHome
protocol.
Note
Scan the QR code below to get more details.
2.2 Install Hik-Gateway
You can install the Hik-Gateway service on a computer or server. Aer that, you can start the
service, stop the service or exit the service by watchdog.
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Steps
1. Right-click the program le and run as the administrator to enter the welcome panel of the
InstallShield Wizard.
2. Click Next to start the InstallShield Wizard.
3. Click Change... and select a proper directory as required to install the service.
4. Click Next to connue.
5. Read the pre-install informaon, and click Install to begin the installaon.
6. Read the post-install informaon and click Finish to complete the installaon.
Result
Aer successful installaon, the Watchdog service will get started and hide in the nocaon area
of the desktop. Right-click and select the opon to stop the service, start the service, or exist
the service.
Note
If you install Hik-Gateway remotely, you need to log into the local computer to show the Watchdog
service.
2.3 Acvate Hik-Gateway
By default, Hik-Gateway predened the administrator user named admin. When you log in to Hik-
Gateway for the rst me, you are required to create a password for the admin user to acvate
Hik-Gateway before you can properly congure and operate.
Before You Start
Make sure you have installed the Hik-Gateway service.
Steps
1. Enter the address of the computer or server running with Hik-Gateway service and port number
in the address bar of the web browser, and press Enter key.
Note
The default port is 80. For conguring the port number, see Edit Port for details.
Example
If the IP address of the computer running Hik-Gateway service is 172.6.21.96, and the port
number is 80, and you should enter hp://172.6.21.96:80 in the address bar.
2. Enter the password and conrm password for the admin user in the pop-up Acvate Hik-
Gateway window.
Cauon
The password strength of the device can be automacally checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
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three kinds of following categories: upper case leers, lower case leers, numbers, and special
characters) in order to increase the security of your product. And we recommend you reset your
password regularly, especially in the high security system, reseng the password monthly or
weekly can beer protect your product.
Proper conguraon of all passwords and other security sengs is the responsibility of the
installer and/or end-user.
3. Click Acvate.
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Chapter 3 Device Management
Encoding devices (including mobile device, body camera, portable speed dome, etc) and security
control panels can be added to the Hik-Gateway via the Web Client. You can manage them on the
Web Client, including adding, eding, deleng, refreshing device informaon, etc.
Note
Up to 10,000 devices can be added.
3.1 Add Encoding Device by EHome Protocol
You can add the encoding device (such as body camera, portable speed dome, mobile device, etc.)
which has been registered to Hik-Gateway service for converng the device's protocol. The third-
party system can access the device by connecng to the Hik-Gateway.
Steps
1. Click Device Management → Encoding Device to enter the Encoding Device page.
2. Click Add to enter the Add Device page.
3. Select EHome as the adding mode.
4. Enter the required informaon.
Device ID
The Device ID you dened on the device for registering it to the Hik-Gateway service.
Device Name
You can customize the device name.
5. Click OK to add the device.
6. Perform the following operaon(s) aer adding the device.
Edit Device Click in the Operaon column to edit the name and ID of a device.
Delete Device Click in the Operaon column to delete a device.
Note
You can also check mulple devices and click Delete to delete them in a
batch.
Refresh Device
Informaon
Click Refresh to get updated device informaon such as device model,
device status, and channel number.
View Channel List Click in the Operaon column to view channel list of a device,
including encoding channel, alarm input, alarm output, and two-way
audio channel.
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Note
You can click to edit the name of the online encoding channel.
Search Device Enter a keyword of the device name/model/ID in the search eld in the
upper-right corner, and then click to search an encoding device.
Filter Device Click to lter online/oine encoding devices.
3.2 Add Encoding Devices in a Batch
When there are mulple encoding devices (such as body camera, portable speed dome, mobile
device, etc.) to add, you can enter the device informaon into a predened template and then
import it to the Hik-Gateway to add them in a batch.
Steps
1. Click Device Management → Encoding Device to enter the Encoding Device page.
2. Click Add to enter the Add Device page.
3. Select Batch Import as the adding mode.
4. Click Export and save the predened template (CSV le) on your PC.
5. Open the exported template le and enter the required informaon of the devices to be added.
Device Name
You can customize the device name.
Device ID
The Device ID you dened on the device for registering it to the Hik-Gateway service.
Note
Device Name is oponal. The device ID will be used as the device name if you do not enter the
device name.
6. Click and select the template le.
7. Click OK to add the devices in a batch.
8. Perform the following operaon(s) aer adding the devices.
Edit Device Click in the Operaon column to edit the name and ID of a device.
Delete Device Click in the Operaon column to delete a device.
Note
You can also check mulple devices and click Delete to delete them in a
batch.
Refresh Device
Informaon
Click Refresh to get updated device informaon such as device model,
device status, and channel number.
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View Channel List Click in the Operaon column to view channel list of a device,
including encoding channel, alarm input, alarm output, and two-way
audio channel.
Note
You can click to edit the name of the online encoding channel.
Search Device Enter a keyword of the device name/model/ID in the search eld in the
upper-right corner, and then click to search an encoding device.
Filter Device Click to lter online/oine encoding devices.
3.3 Add Security Control Panel by EHome Protocol
You need to add security control panel to the Hik-Gateway, so that you can get alarm nocaon
and view alarm-related videos by the ARC connected to the Hik-Gateway. Aer adding a security
control panel to the Hik-Gateway, the device informaon will be displayed on the security control
panel page including MAC address, device model, alarm mes, visual vericaon status, oine
duraon, etc.
Steps
1. Click Device Management → Security Control Device to enter the Security Control Panel page.
2. Click Add to enter the Add Device page.
3. Select EHomeV5 as the adding mode.
4. Enter the required informaon of the security control panel.
Device Name
You can customize the device name.
Account ID
The account ID you dened on the device for registering it to the Hik-Gateway service.
EHome Key
The EHome key you dened on the device for registering it to the Hik-Gateway service.
5. Oponal: Enable Visual Vericaon.
Note
Make sure this funcon is enabled for video vericaon via ARC.
6. Click OK.
The added security control panel will be displayed in the device list.
MAC Address
The MAC address of the device, which is reported by the device.
Version
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The version of the device.
Device Status
Network connecon status of the device.
Visual Vericaon
Visual vericaon enabled/disabled.
First Alarm
Occurring me of the rst alarm.
Last Alarm
Occurring me of the last alarm.
Alarm Times
The amount of the alarms reported by the device.
Oine Duraon (s)
The duraon of the device's being oine.
7. Perform the following operaon(s) aer adding the device.
Edit Device Click in the Operaon column to edit the name, account ID, and
EHome key for the device.
Delete Device Click in the Operaon column to delete a device.
Note
You can also check mulple devices and click Delete to delete them in a
batch.
Refresh Device
Informaon
Click Refresh to get updated device informaon MAC address, device
model, version, device status, visual vericaon, etc.
Search Device Enter a keyword of the device /name/model/account ID in the search
eld in the upper-right corner, and then click to search a security
control panel.
Filter Device Click to lter security control panels by device status and visual
vericaon status.
3.4 Add Security Control Panels in a Batch
When there are mulple security control panels to add to the Hik-Gateway, you can enter the
device informaon in a predened template and then import it to the Hik-Gateway to add them in
a batch.
Steps
1. Click Device Management → Security Control Device to enter the Security Control Panel page.
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2. Click Add to enter the Add Device page.
3. Select Batch Import as the adding mode.
4. Click Export and save the predened template (CSV le) on your PC.
5. Open the exported template le and enter the required informaon of the devices.
Device Name
You can customize the device name.
Note
Device Name is oponal. The account ID will be used as the device name if you do not enter
the device name.
Account ID
The account ID you dened on the device for registering it to the Hik-Gateway service.
EHome Key
The EHome key you dened on the device for registering it to the Hik-Gateway service.
Visual Vericaon
If you do not enable this funcon, the event-related videos cannot be viewed by the ARC
when an event is triggered.
6. Click and select the template le.
7. Click OK to add the devices in a batch.
8. Perform the following operaon(s) aer adding the devices.
Edit Device Click in the Operaon column to edit the name, account ID, and
EHome key for the device.
Delete Device Click in the Operaon column to delete a device.
Note
You can also check mulple devices and click Delete to delete them in a
batch.
Refresh Device
Informaon
Click Refresh to get updated device informaon MAC address, device
model, version, device status, visual vericaon, etc.
Search Device Enter a keyword of the device /name/model/account ID in the search
eld in the upper-right corner, and then click to search a security
control panel.
Filter Device Click to lter security control panels by device status and visual
vericaon status.
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Chapter 4 Hik-Gateway Conguraon
You can congure the Hik-Gateway, such as eding Hik-Gateway name, changing password for
admin user, and seng network ports. You can also enable log.
4.1 System Sengs
You can set the system parameters, including admin password and Hik-Gateway name.
4.1.1 Congure Hik-Gateway Name
You can view the Hik-Gateway informaon and edit the Hik-Gateway name according to the actual
needs.
Perform this task when you need to congure Hik-Gateway name.
Steps
1. Click Hik-Gateway Conguraon → System Sengs → Hik-Gateway Informaon to enter the
Hik-Gateway Informaon page.
2. View the Hik-Gateway informaon, including the version, model, and operang system.
3. Enter a name according to the actual needs.
4. Click Save.
4.1.2 Change Password for Admin User
By default, the system predened the administrator user named admin. You can change password
for admin user.
Perform this task when you need to change password for admin user.
Steps
1. Click Hik-Gateway Conguraon → System Sengs → User Management to enter the User
Management page.
2. Click Change to enter the Change Password page.
3. Enter the old password, password, and conrm password.
4. Click Save.
What to do next
You are required to log in to the Hik-Gateway service again.
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4.2 System Maintenance
You can enable log and export logs to your local PC.
Steps
1. Click Hik-Gateway Conguraon → System Maintenance to enter the System Maintenance
page.
2. Check Enable Logging.
3. Select the log level.
Note
• Only the logs with the log level higher than the congured level can be recorded.
• The log level is Warning by default. We recommend seng Debug as the log level to make it
easier to nd error details. If you select Debug as the log level, the Hik-Gateway performance
will be degraded.
4. Click Export.
4.3 Network Sengs
You need to congure network parameters of the Hik-Gateway correctly to ensure the normal
communicaon.
Various network conguraon services are provided, including port eding, NIC card switching,
Network Address Translaon (NAT) conguraon, and HTTPS cercaon installaon.
4.3.1 Edit Port
Some default ports of the Hik-Gateway can be edited if they are used by other services.
Steps
1. Click Hik-Gateway Conguraon → Network Sengs → Port to enter the editable port page.
2. Edit the ports.
HTTP Port
Used for web browser access in HTTP protocol. By default, the HTTP Port is 80.
RTSP Port
Used for geng stream from Hik-Gateway during live view, remote playback, and two-way
audio. By default, the RTSP Port is 554.
HTTPS Port
By default, the HTTPS Port is 443.
3. Click Save.
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4.3.2 Set NIC for Hik-Gateway
For the Hik-Gateway running on the PC with mulple NICs, you need to select one NIC for
communicaon.
Steps
1. Click Hik-Gateway Conguraon → Network Sengs → Access Network to enter the NIC
seng page.
2. Click in the IP Address column to switch the NIC.
3. Click Save to save the sengs.
Note
• By default, the Hik-Gateway will restart automacally aer saving the sengs.
• If you have changed NIC for the Hik-Gateway, make sure the server address congured on the
device is the same with the selected NIC.
4.3.3 Set NAT
If port mapping is needed, you need to set the parameters of port mapping on a router
beforehand, and then enter the external port number and external IP address on the NAT page.
Steps
1. Click Hik-Gateway Conguraon → Network Sengs → NAT to enter the NAT seng page.
2. Check Enable to enable port mapping funcon.
3. Enter the corresponding external ports and external IP addresses of the Hik-Gateway.
4. Click Save to save the sengs.
Note
• By default, the Hik-Gateway will restart automacally aer saving the sengs.
• We recommend 15000 to 17000 for external port of the EHome Stream Port.
4.3.4 Set HTTPS
HTTPS provides authencaon of the web site and its associated web server, which protects
against aacks. For example, if you set the port number as 443 and the IP address is 192.168.1.64,
you may access the device by entering hps://192.168.1.64:443 via a web browser. The Hik-
Gateway provides three installing methods of HTTPS cercate.
Steps
1. Click Hik-Gateway Conguraon → Network Sengs → HTTPS to enter the HTTP Seng page.
2. Check one of the installaon methods to set HTTPS cercate.
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Create Self-Signed
Cercate
Enter the Country, Domain/IP, Validity and other informaon, and
then click Save.
Note
If you already had a cercate installed, the Create Self-signed
Cercate is grayed out.
Signed cercate is
available, start the
installaon directly.
Click Browse to select a signed cercate saved in the PC, and then
click Install.
Create the cercate
request rst and
connue the
installaon.
a. Click Create to create the cercate request. Fill in the required
informaon in the pop-up window and click OK to save.
b. Download the cercate request and submit it to the trusted
cercate authority for signature.
c. Aer receiving the signed valid cercate, click Browse to select
the downloaded cercate saved in the PC, and then click
Install.
There will be the cercate informaon aer successfully creang and installing the cercate.
3. Check Enable to enable the installed cercate.
4. Click Save to save the sengs.
Figure 4-1 Installed Cercate
4.4 ARC Sengs
To get alarm nocaon and alarm-related videos successfully by the ARC connected to the Hik-
Gateway, you need to congure the ARC parameters on the Hik-Gateway.
Steps
Note
Only one ARC could be connected to the Hik-Gateway, otherwise the connecon between the Hik-
Gateway and the ARC will fail.
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1. Click Hik-Gateway Conguraon → ARC Sengs to enter the Universal Protocol 1 Sengs
page.
2. Enter 1025 in the Port eld.
3. Set the Heartbeat Interval and the Reported Event Type.
Heartbeat Interval
For example, if you select 10s, the Hik-Gateway will perform a heartbeat interacon with the
ARC every 10 seconds, to make sure a normal work of the Hik-Gateway.
Reported Event Format
Select CID (4-digit account)/CID (10-digit account)/SIA as the protocol type supported by the
ARC. For example, if you select CID (4-digit account), you need to make sure the added
security control panels support CID, and the account ID of the security control panels consists
of 4 digits.
Note
• Select SIA as the reported event format for video vericaon via ARC.
• When the Hik-Gateway connected to the ARC successfully, the IP address of the ARC will be
displayed in the eld of the ARC IP.
4. Click Save to save the sengs.
4.5 Select Storage Disk for Alarm-Related Video
When there are triggered alarms, the Hik-Gateway will automacally store the alarm-related
videos in the PC, so that you can view the videos by the ARC connected to the Hik-Gateway. You
need to congure the storage disk of the videos beforehand.
Steps
Note
The videos could not be stored normally with free space less than 200 MB. Please make enough
free space to avoid storage failure. We recommend 50 GB and above.
1. Click Hik-Gateway Conguraon → Storage to enter the Storage Sengs page.
The available storage disks of the current PC is displayed.
2. Select a disk to store the videos.
3. Click Save to save the sengs.
Note
The downloaded videos will stay in the PC for 48 hours, aer which they will be deleted
automacally.
The downloaded videos will be stored in a folder named HikGatewayStorage.
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UD14612B
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