HIK VISION DS-2CV2021G2-IDW User manual

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Quick Start Guide
Network Bullet Camera
DS-2CV2021G2-IDW

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© 2019 Hangzhou Hikvision Digital Technology Co., Ltd. All rights
reserved.
About this Manual
The Manual includes instructions for using and managing the
Product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to
firmware updates or other reasons. Please find the latest version of
this Manual at the Hikvision website (http://www.hikvision.com/).
Please use this Manual with the guidance and assistance of
professionals trained in supporting the Product.
Trademarks
and other Hikvision's trademarks and logos are the
properties of Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their
respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS
MANUAL AND THE PRODUCT DESCRIBED, WITH ITS HARDWARE,
SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND “WITH ALL
FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE.
THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO
EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING,
AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,

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BUSINESS INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF
SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON
BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE
PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR
INHERENT SECURITY RISKS, AND HIKVISION SHALL NOT TAKE ANY
RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR
OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK,
VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER,
HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL
APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR
ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A
MANNER THAT DOES NOT INFRINGE ON THE RIGHTS OF THIRD
PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF PUBLICITY,
INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER
PRIVACY RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ANY
PROHIBITED END-USES, INCLUDING THE DEVELOPMENT OR
PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE
DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL
WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY
NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN
SUPPORT OF HUMAN RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.

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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the
user's authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.
FCC Conditions

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This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized European
standards listed under the EMC Directive 2014/30/EU, the RoHS
Directive 2011/65/EU, and Radio Equipment Directive 2014/53/EU.
2012/19/EU (WEEE directive): Products marked with
this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper
recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.recyclethis.info.
2006/66/EC (battery directive): This product contains
a battery that cannot be disposed of as unsorted
municipal waste in the European Union. See the
product documentation for specific battery
information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your supplier
or to a designated collection point. For more information see:
www.recyclethis.info.

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Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards
requirements.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radioexempts de licence. L'exploitation est
autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut
fonctionner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but

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de réduire les risques de brouillage radioélectrique à l'intention des
autres utilisateurs, il faut choisir le type d'antenne et son gain de
sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne
dépasse pas l'intensité nécessaire à l'établissement d'une
communication satisfaisante.
This equipment should be installed and operated with a minimum
distance 20cm between the radiator and your body.
Cet équipement doit être installé et utilisé à une distance minimale
de 20 cm entre le radiateur et votre corps.
Safety Instruction
These instructions are intended to ensure that user can use the
product correctly to avoid danger or property loss.
The precaution measure is divided into "Warnings" and "Cautions"
Warnings: Serious injury or death may occur if any of the warnings
are neglected.
Cautions: Injury or equipment damage may occur if any of the
cautions are neglected.
Warnings Follow these
safeguards to prevent
serious injury or death.
Cautions Follow these
precautions to prevent
potential injury or material
damage.

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Warnings
●For device with this sticker, this device is intended for installation
in a restricted access location, access can only be
gained by service persons or by users who have
been instructed about the reasons for the
restrictions applied to the location and about any precautions
that shall be taken.
●Proper configuration of all passwords and other security settings
is the responsibility of the installer and/or end-user.
●In the use of the product, you must be in strict compliance with
the electrical safety regulations of the nation and region. Please
refer to technical specifications for detailed information.
●The input voltage should conform to IEC60950-1 standard: SELV
(Safety Extra Low Voltage) and the Limited Power Source. Refer
to the appropriate documentation for detailed information.
●Do not connect several devices to one power adapter as adapter
overload may cause over-heating or a fire hazard.
●Please make sure that the plug is firmly connected to the power
socket. When the product is mounted on wall or ceiling, the
device shall be firmly fixed.
●If smoke, odor or noise rise from the device, turn off the power
at once and unplug the power cable, and then please contact
the service center.

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Cautions
●Make sure the power supply voltage is correct before using the
camera.
●Do not drop the camera or subject it to physical shock.
●Do not touch sensor modules with fingers. If cleaning is
necessary, use clean cloth with a bit of ethanol and wipe it
gently. If the camera will not be used for an extended period,
please replace the lens cap to protect the sensor from dirt.
●Do not aim the camera at the sun or extra bright places.
Blooming or smearing may occur otherwise (which is not a
malfunction), and affect the endurance of sensor at the same
time.
●The sensor may be burned out by a laser beam, so when any
laser equipment is in using, make sure that the surface of sensor
will not be exposed to the laser beam.
●Do not place the camera in extremely hot, cold (the operating
temperature shall be -30 °C to +50 °C or -30 °C to +60 °C), dusty
or damp locations, and do not expose it to high electromagnetic
radiation. Refer to the specification for detailed operating
temperature.
●To avoid heat accumulation, good ventilation is required for
operating environment.
●Keep the camera away from liquid while in use.
●While in delivery, the camera shall be packed in its original
packing, or packing of the same texture.

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●Regular part replacement: a few parts (e.g. electrolytic
capacitor) of the equipment shall be replaced regularly
according to their average enduring time. The average time
varies because of differences between operating environment
and using history, so regular checking is recommended for all the
users. Please contact with your dealer for more details.
●Improper use or replacement of the battery may result in hazard
of explosion. Replace with the same or equivalent type only.
Dispose of used batteries according to the instructions provided
by the battery manufacturer.
L’utilisation ou le remplacement inadéquats de la pile peuvent
entraîner un risque d’explosion. Remplacez-la par le même type
ou l’équivalent du même type seulement. Jetez les piles usagées
conformément aux directives fournies par le fabricant de la pile.
●If the product does not work properly, please contact your
dealer or the nearest service center. Never attempt to
disassemble the camera yourself. (We shall not assume any
responsibility for problems caused by unauthorized repair or
maintenance.)

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Table of Contents
1 Appearance Description ............................................................... 11
2 Installation.................................................................................... 13
Memory Card Installation.............................................. 14
Ceiling Mounting........................................................... 14
Wall Mounting with Junction Box.................................. 16
Waterproof Measures ................................................... 19
2.4.1 Install Network Cable Waterproof Jacket............ 19
2.4.2 Waterproof Other Cables ................................... 20
3 Activate and Access Network Camera .......................................... 21

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1Appearance Description
10 1234
5
7
8
9
6
12
13
14
15
11
Bullet Camera Overview

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Description
No.
Description
No.
Description
1
3-Axis Adjustment
Bracket
9
Alarm Indicator
2
Back Cover
10
Power Interface
3
Camera Body
11
Network Interface
4
Front Cover
12
Reset Button
5
IR Cover
13
Memory Card Slot
6
Microphone
14
Wi-Fi Antenna
7
Lens
15
Speaker
8
Status Indicator
Note:
Press and hold the reset button about 10s when the camera is
powering on or rebooting to restore the default settings, including
the user name, password, IP address, port No., etc.

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2Installation
Before you start:
●Make sure the device in the package is in good condition and all
the assembly parts are included.
●The standard power supply is 12VDC, please make sure your
power supply matches with your camera.
●Make sure all the related equipment is power-off during the
installation.
●Check the specification of the products for the installation
environment.
●Make sure that the wall is strong enough to withstand four times
the weight of the camera and the bracket.
For the camera that supports IR, you are required to pay attention to
the following precautions to prevent IR reflection:
●Dust or grease on the dome cover will cause IR reflection. Please
do not remove the dome cover film until the installation is
finished. If there is dust or grease on the dome cover, clean the
dome cover with clean soft cloth and isopropyl alcohol.
●Make sure that there is no reflective surface too close to the
camera lens. The IR light from the camera may reflect back into
the lens causing reflection.
●The foam ring around the lens must be seated flush against the
inner surface of the bubble to isolate the lens from the IR LEDS.
Fasten the dome cover to camera body so that the foam ring and
the dome cover are attached seamlessly.

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Memory Card Installation
Follow the steps to mount and unmount the memory card.
Steps:
1. Loosen the screws to remove the memory card slot cover.
Unscrew the Cover and Insert Memory Card
2. Insert the memory card into the memory card slot.
3. (Optional)To unmount the memory card, push to get it ejected.
4. Screw the cover back to the camera.
Ceiling Mounting
Before you start:
Both wall mounting and ceiling mounting are suitable for the bullet
camera. Ceiling mounting will be taken as an example in this section.
And you can take steps of ceiling mounting as a reference for wall
mounting.
Steps:

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1. Paste the drill template (supplied) to the desired mounting position
on the ceiling.
2. Drill the screw holes in the ceiling according to the supplied drill
template.
Ceiling Mounting
Hole
Hole
Hole
Figure 2-2 Drill Template
3. Fix the camera on the ceiling with supplied screws.
Figure 2-3 Fix the Camera on the Ceiling

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4. Connect the cables and power on the camera to view live view
image.
5. Adjust the angle.
The adjusting range of the panning is from 0° to 360°, range of the
tilting is from 0° to 90° and range of the rotation is 0° to 360°. The
adjusting range of the Wi-Fi antenna is from 0° to 270°.
P: 0°to 360°
270°
T: 0°to 90°
R: 0°to 360°
Wi-Fi Antenna:
0°to 270°
Figure 2-4 Angle Adjustment
6. (Optional) Install the waterproof jacket. Refer to 2.4 Waterproof
Measures for details.
Wall Mounting with Junction Box
Before you start:
Both wall mounting and ceiling mounting are suitable for the bullet
camera. Wall mounting will be taken as an example in this section.
And you can take steps of wall mounting as a reference for ceiling
mounting.

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The junction box is not included in the package. You need to
prepare one for this mounting type
Steps:
1. Paste the drill template (supplied) to the desired mounting position
on the wall.
2. Drill the screw holes and the cable hole (optional) in the wall
according to the drill template.
Figure 2-5 Drill Template
3. Take apart the junction box, and align the screw holes of the bullet
camera with those on the junction box's cover.
4. Fix the camera on the junction box's cover with screws.
Figure 2-6 Fix the Camera on Junction Box's Cover

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5. Secure the junction box's body with supplied screws on the wall.
Figure 2-7 Fix the Junction Box on the Wall
6. Combine the junction box cover with its body with screws on the
junction box's cover.
Figure 2-8 Combine Junction Box's Cover with its Body
7. Repeat steps 4 to 6 of 2.2 Ceiling Mounting to complete the
installation.

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Waterproof Measures
If the camera is installed outdoor, you should use the waterproof
accessory or tapes to waterproof the cables. Otherwise the cables
might get wet or a short circuit occurs.
2.4.1 Install Network Cable Waterproof Jacket
⑥
④
②③
①④⑤⑥
③①
Align
Figure 2-9 Install Waterproof Jacket
Steps:
1. Feed the network cable through ① and ③ in order.
2. Fix ② on the network cable between ① and ③.
3. Place ⑤ onto the end of ⑥, and plug the RJ45 male connector
into RJ45 female connector.
4. Screw ③ to ⑥ clockwise
5. Push ② into ③.
6. Secure ① with the ③ in clockwise direction.