HiLook NVR-100MH-C Series User manual

Network Video Recorder
User Manual

Legal Informaon
©2023 Hangzhou Hikvision Digital Technology Co., Ltd.
About this Manual
Pictures, charts, images and all other informaon hereinaer are for descripon and explanaon
only. The informaon contained in the Manual is subject to change, without noce, due to
rmware updates or other reasons. Please nd the latest version in the company website ( hps://
www.hikvision.com/ ). Please use this user manual under the guidance of professionals.
Trademarks
and other Hikvision's trademarks and logos are the properes of Hikvision in
various jurisdicons.
Other trademarks and logos menoned are the properes of their respecve owners.
: The terms HDMI and HDMI High-Denion Mulmedia Interface, and the HDMI
Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United
States and other countries.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND “WITH
ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION
BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY,
OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
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YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER
PREVAILS.
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Regulatory Informaon
FCC Informaon
Please take aenon that changes or modicaon not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply with the limits for pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protecon against
harmful interference in a residenal installaon. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instrucons, may
cause harmful interference to radio communicaons. However, there is no guarantee that
interference will not occur in a parcular installaon. If this equipment does cause harmful
interference to radio or television recepon, which can be determined by turning the equipment
o and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
●Reorient or relocate the receiving antenna.
●Increase the separaon between the equipment and receiver.
●Connect the equipment into an outlet on a circuit dierent from that to which the receiver is
connected.
●Consult the dealer or an experienced radio/TV technician for help.
FCC Condions
This device complies with part 15 of the FCC Rules. Operaon is subject to the following two
condions:
●This device may not cause harmful interference.
●This device must accept any interference received, including interference that may cause
undesired operaon.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked
with "CE" and comply therefore with the applicable harmonized European
standards listed under the EMC Direcve 2014/30/EU, LVD Direcve 2014/
35/EU, the RoHS Direcve 2011/65/EU.
2012/19/EU (WEEE direcve): Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For
proper recycling, return this product to your local supplier upon the
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iii

purchase of equivalent new equipment, or dispose of it at designated
collecon points. For more informaon see: hp://www.recyclethis.info .
2006/66/EC (baery direcve): This product contains a baery that cannot
be disposed of as unsorted municipal waste in the European Union. See
the product documentaon for specic baery informaon. The baery is
marked with this symbol, which may include leering to indicate cadmium
(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the baery to
your supplier or to a designated collecon point. For more informaon
see: hp://www.recyclethis.info .
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Applicable Model
This manual is applicable to the following models.
Table 1-1 Applicable Model
Series Model
NVR-100MH-C NVR-104MH-C
NVR-108MH-C
NVR-116MH-C
NVR-100MH-C/P NVR-104MH-C/4P
NVR-108MH-C/8P
NVR-200MH-C NVR-208MH-C
NVR-216MH-C
NVR-200MH-C/P NVR-208MH-C/8P
NVR-216MH-C/16P
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Symbol Convenons
The symbols that may be found in this document are dened as follows.
Symbol Descripon
Danger
Indicates a hazardous situaon which, if not avoided, will or could
result in death or serious injury.
Cauon
Indicates a potenally hazardous situaon which, if not avoided, could
result in equipment damage, data loss, performance degradaon, or
unexpected results.
Note Provides addional informaon to emphasize or supplement
important points of the main text.
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Safety Instrucon
●Proper conguraon of all passwords and other security sengs is the responsibility of the
installer and/or end-user.
●In the use of the product, you must be in strict compliance with the electrical safety regulaons
of the naon and region.
●Firmly connect the plug to the power socket. Do not connect several devices to one power
adapter. Power o the device before connecng and disconnecng accessories and peripherals.
●Shock hazard! Disconnect all power sources before maintenance.
●The equipment must be connected to an earthed mains socket-outlet.
●The socket-outlet shall be installed near the equipment and shall be easily accessible.
● indicates hazardous live and the external wiring connected to the terminals requires
installaon by an instructed person.
●Never place the equipment in an unstable locaon. The equipment may fall, causing serious
personal injury or death.
●Input voltage should meet the SELV (Safety Extra Low Voltage) and the LPS (Limited Power
Source) according to the IEC62368.
●High touch current! Connect to earth before connecng to the power supply.
●If smoke, odor or noise rise from the device, turn o the power at once and unplug the power
cable, and then please contact the service center.
●Use the device in conjuncon with an UPS, and use factory recommended HDD if possible.
●This product contains a coin/buon cell baery. If the baery is swallowed, it can cause severe
internal burns in just 2 hours and can lead to death.
●This equipment is not suitable for use in locaons where children are likely to be present.
●CAUTION: Risk of explosion if the baery is replaced by an incorrect type.
●Improper replacement of the baery with an incorrect type may defeat a safeguard (for
example, in the case of some lithium baery types).
●Do not dispose of the baery into re or a hot oven, or mechanically crush or cut the baery,
which may result in an explosion.
●Do not leave the baery in an extremely high temperature surrounding environment, which may
result in an explosion or the leakage of ammable liquid or gas.
●Do not subject the baery to extremely low air pressure, which may result in an explosion or the
leakage of ammable liquid or gas.
●Dispose of used baeries according to the instrucons.
●Keep body parts away from fan blades and motors. Disconnect the power source during
servicing.
●Keep body parts away from motors. Disconnect the power source during servicing.
●Use only power supplies same with the original model, or LPS power supplies with the same
voltage and electric current.
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Prevenve and Cauonary Tips
Before connecng and operang your device, please be advised of the following ps:
●The device is designed for indoor use only. Install it in a well-venlated, dust-free environment
without liquids.
●Ensure recorder is properly secured to a rack or shelf. Major shocks or jolts to the recorder as a
result of dropping it may cause damage to the sensive electronics within the recorder.
●The equipment shall not be exposed to dripping or splashing and that no objects lled with
liquids shall be placed on the equipment, such as vases.
●No naked ame sources, such as lighted candles, should be placed on the equipment.
●The venlaon should not be impeded by covering the venlaon openings with items, such as
newspapers, table-cloths, curtains, etc. The openings shall never be blocked by placing the
equipment on a bed, sofa, rug or other similar surface.
●For certain models, ensure correct wiring of the terminals for connecon to an AC mains supply.
●For certain models, the equipment has been designed, when required, modied for connecon
to an IT power distribuon system.
● idenes the baery holder itself and idenes the posioning of the cell(s) inside the
baery holder.
●+ idenes the posive terminal(s) of equipment which is used with, or generates direct current.
+ idenes the negave terminal(s) of equipment which is used with, or generates direct
current.
●Keep a minimum 200 mm (7.87 inch) distance around the equipment for sucient venlaon.
●For certain models, ensure correct wiring of the terminals for connecon to an AC mains supply.
●Use only power supplies listed in the user manual or user instrucon.
●The USB port of the equipment is used for connecng to a mouse, keyboard, USB ash drive, or
Wi-Fi dongle only.
●Use only power supplies listed in the user manual or user instrucon.
●Do not touch the sharp edges or corners.
●When the device is running above 45 °C (113 °F), or its HDD temperature in S.M.A.R.T. exceeds
the stated value, please ensure the device is running in a cool environment, or replace HDD(s) to
make the HDD temperature in S.M.A.R.T. below the stated value.
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Contents
Chapter 1 Startup ....................................................................................................................... 1
1.1 Acvate Your Device .............................................................................................................. 1
1.2 Login ...................................................................................................................................... 2
1.2.1 Set Unlock Paern ........................................................................................................ 2
1.2.2 Log in via Unlock Paern .............................................................................................. 3
1.2.3 Log in via Password ....................................................................................................... 4
Chapter 2 Live View .................................................................................................................... 6
2.1 GUI Introducon .................................................................................................................... 6
2.2 PTZ Control ............................................................................................................................ 7
2.2.1 Congure PTZ Parameter .............................................................................................. 7
2.2.2 PTZ Control Panel Introducon ................................................................................... 10
2.2.3 Customize Preset ........................................................................................................ 10
2.2.4 Customize Patrol ......................................................................................................... 10
2.2.5 Customize Paern ....................................................................................................... 11
Chapter 3 Playback ................................................................................................................... 13
3.1 GUI Introducon .................................................................................................................. 13
3.2 Normal Playback .................................................................................................................. 14
3.3 Smart Playback ..................................................................................................................... 15
3.4 Back up Clip .......................................................................................................................... 17
Chapter 4 Search File ................................................................................................................ 18
Chapter 5 Conguraon (Easy Mode) ....................................................................................... 19
5.1 System Conguraon ........................................................................................................... 19
5.1.1 General ........................................................................................................................ 19
5.1.2 User ............................................................................................................................. 20
5.1.3 Excepon .................................................................................................................... 22
5.2 Network Conguraon ........................................................................................................ 23
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5.2.1 General ........................................................................................................................ 23
5.2.2 HiLookVision ............................................................................................................... 24
5.2.3 Email ........................................................................................................................... 25
5.3 Camera Management .......................................................................................................... 27
5.3.1 Network Camera ......................................................................................................... 27
5.3.2 OSD Sengs ................................................................................................................ 30
5.3.3 Event ........................................................................................................................... 31
5.4 Device Management ............................................................................................................ 34
5.4.1 Switch .......................................................................................................................... 34
5.4.2 Non-Video Event ......................................................................................................... 34
5.5 Recording Management ....................................................................................................... 35
5.5.1 Storage Device ............................................................................................................ 35
5.5.2 Congure Recording Schedule .................................................................................... 36
5.5.3 Congure Recording Parameter .................................................................................. 39
Chapter 6 Conguraon (Expert Mode) .................................................................................... 40
6.1 System Conguraon ........................................................................................................... 40
6.1.1 General ........................................................................................................................ 40
6.1.2 Live View ..................................................................................................................... 41
6.1.3 User ............................................................................................................................. 43
6.2 Network Conguraon ........................................................................................................ 44
6.2.1 TCP/IP .......................................................................................................................... 44
6.2.2 DDNS ........................................................................................................................... 45
6.2.3 NAT .............................................................................................................................. 45
6.2.4 Ports (More Sengs) .................................................................................................. 46
6.2.5 Upload Logs to the Server ........................................................................................... 47
6.2.6 HiLookVision ............................................................................................................... 48
6.2.7 Email ........................................................................................................................... 48
6.3 Camera Management .......................................................................................................... 48
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6.3.1 Network Camera ......................................................................................................... 48
6.3.2 Display Sengs ........................................................................................................... 57
6.3.3 Privacy Mask ............................................................................................................... 58
6.4 Device Management ............................................................................................................ 59
6.4.1 Switch .......................................................................................................................... 59
6.5 Event Conguraon ............................................................................................................. 60
6.5.1 Normal Event .............................................................................................................. 60
6.5.2 Perimeter Protecon ................................................................................................... 66
6.5.3 Non-Video Event ......................................................................................................... 69
6.5.4 Other Events ............................................................................................................... 69
6.5.5 Congure Arming Schedule ........................................................................................ 70
6.5.6 Congure Alarm Linkage Acon .................................................................................. 71
6.6 Recording Management ....................................................................................................... 73
6.6.1 Congure Recording Schedule .................................................................................... 73
6.6.2 Congure Recording Parameter .................................................................................. 76
6.6.3 Storage Device ............................................................................................................ 77
6.6.4 Congure Storage Mode ............................................................................................. 78
6.6.5 Advanced Sengs ....................................................................................................... 79
Chapter 7 Maintenance ............................................................................................................ 80
7.1 Restore Default .................................................................................................................... 80
7.2 Search Log ............................................................................................................................ 80
7.3 Advanced Sengs ................................................................................................................ 80
7.4 Buzzer Switch ....................................................................................................................... 81
7.5 Device Maintenance ............................................................................................................ 81
7.5.1 Schedule Reboot ......................................................................................................... 81
7.5.2 Camera Upgrade ......................................................................................................... 82
7.5.3 Device Status ............................................................................................................... 82
7.6 Upgrade ............................................................................................................................... 82
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7.6.1 Local Upgrade ............................................................................................................. 82
7.6.2 Online Upgrade ........................................................................................................... 83
Chapter 8 Alarm ....................................................................................................................... 84
8.1 Set Event Hint ....................................................................................................................... 84
8.2 View Alarm in Alarm Center ................................................................................................. 84
Chapter 9 Web Operaon ......................................................................................................... 86
9.1 Introducon ......................................................................................................................... 86
9.2 Login .................................................................................................................................... 86
9.3 Live View .............................................................................................................................. 87
9.4 Playback ............................................................................................................................... 87
9.5 Conguraon ....................................................................................................................... 87
9.6 Log ....................................................................................................................................... 88
Chapter 10 Appendix ................................................................................................................ 90
10.1 Glossary ............................................................................................................................. 90
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Chapter 1 Startup
1.1 Acvate Your Device
For the rst-me access, you need to acvate the video recorder by seng an admin password. No
operaon is allowed before acvaon. You can also acvate the video recorder via web browser,
SADP or client soware.
Before You Start
Power on your device.
Steps
1. Select a language.
2. Click Next.
3. Input the same password in Password and Conrm Password.
Warning
Strong Password recommended-We highly recommend you create a strong password of your
own choosing (Using a minimum of 8 characters, including at least three of the following
categories: upper case leers, lower case leers, numbers, and special characters.) in order to
increase the security of your product. And we recommend you reset your password regularly,
especially in the high security system, reseng the password monthly or weekly can beer
protect your product.
4. Acvate network camera(s) connected to the device.
-Check Use Device Password as Default to use the device password to acvate the inacve
network camera(s).
-Enter a password to acvate network camera(s).
5. Oponal: Set an email address for password reseng. When you forget your password, you can
reset it by email.
1) Check Enable.
2) Enter an email address.
6. Click Acvate.
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Figure 1-1 Acvaon
1.2 Login
1.2.1 Set Unlock Paern
Admin user can use the unlock paern to login. You can congure the unlock paern aer the
device is acvated.
Steps
1. Use the mouse to draw a paern among the 9 dots on the screen. Release the mouse when the
paern is done.
Note
●The paern shall have 4 dots at least.
●Each dot can be connected for once only.
2. Draw the same paern again to conrm it. When the two paerns match, the paern is
congured successfully.
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Figure 1-2 Set Unlock Paern
1.2.2 Log in via Unlock Paern
Steps
1. Right click the mouse on live view interface.
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Figure 1-3 Draw the Unlock Paern
2. Draw the pre-dened paern to unlock to enter the menu operaon.
Note
●If you have forgoen your paern, you click Forgot My Paern or Switch User to log in via
password.
●If you have drawn the wrong paern for more than 5 mes, the system will switch to the
normal login mode automacally.
1.2.3 Log in via Password
If your video recorder has logged out, you must login before operang the menu and other
funcons.
Steps
1. Select User Name.
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Figure 1-4 Login Interface
2. Input password.
3. Click Login.
Note
●When you forget the password of the admin, you can click Forgot Password to reset the
password.
●If you enter the wrong password 7 mes, the current user account will be locked for 60
seconds.
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Chapter 2 Live View
2.1 GUI Introducon
●Click Target Detecon at the upper-le corner, and select or to display the specied live
target detecon results. For result details, click View More.
Note
○Target Detecon is only available for certain models.
○Target Detecon is valid when HDD is installed.
○ is valid for moon detecon, line crossing detecon, intrusion detecon, and facial
detecon.
●Click to start/stop auto-switch. The screen will automacally switch to the next one.
●Click to enter full screen mode.
●Double click a camera to view it in single-screen mode. Double click again to exit single-screen
mode.
●Change a camera live view screen by dragging it from its screen to the desired screen.
●Scroll up/down to turn to previous/next screen.
●Posion the cursor on a camera to show shortcut menu.
Figure 2-1 Shortcut Menu
Table 2-1 Shortcut Menu Descripon
Buon Descripon
Start playing videos recorded in the latest ve minutes.
Digital zoom. You can adjust zoom-in mes and view the desired area.
Click it to enter PTZ control mode.
Turn on/o live view audio.
Switch video stream.
Display rule frame and target frame.
Adjust image display eect according to the screen size.
●In the live view interface, there are icons at the upper-right corner of the screen for each
camera, showing the camera recording and alarm status.
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Table 2-2 Live View Icon Descripon
Icon Descripon
Alarming (normal event and smart event).
Recording.
●Right click your mouse to display the shortcut menu.
Figure 2-2 Right Click Shortcut Menu
2.2 PTZ Control
2.2.1 Congure PTZ Parameter
You shall congure PTZ parameters before controlling a PTZ camera.
Steps
1. Preview a camera in live view and click on shortcut menu.
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