Hive Active Heating User manual

Hive Active Heatin
Thermostat
installation uide

Installation order
For quick and ecient setup install Hive Active Heatinin this order:
Install hub
Wait until the hub
flashes AMBER
1
Here’s what you’ll need to
install Hive Active Heatin
• A workin as central heatin system
• An existin broadband connection with a spare Ethernet port
• An Android or Apple smartphone to control your heatin via
the app or an up to date web browser.
Add thermostat
It will show ‘Search’
and then connect
3
Complete online setup
Control your
thermostat remotely
4
Install receiver
Wait until the status li ht
flashes AMBER
2
Hot
water
Central
heating

2
Please remember that for your
own safety Hive Active Heating
should always be installed by
a qualified professional.
Contents
The hub page 3
The receiver page 7
The thermostat page 23
Controllingyour thermostat remotely page 30
Multizone page 31

3
1 The Hive Hub
If you already have a Hive Hub just put it into pairin mode. To do this
press the button at the rear of the hub for second and release it.
The middle li ht should now flash AMBER showin it is in pairin mode.
Then move on to sta e .
If you are not installin a hub just now skip to step .
Button

4
1a – Installin your hub
To install the hub, there must be a broadband connection with a spare
network port and a power socket must be nearby. Once this has been
located, connect the hub as follows:
Connect the hub to the household’s
broadband router usin the network
cable provided.
1
Fit the power cable into the hub and
plu it into a power socket.
2
Wait for the middle li ht to flash
AMBER. Durinstart-up the GREEN
li ht will flash, followed by the
AMBER li ht. This usually takes
5-10 minutes.
3

1b – Connectingthe hub
Once the AMBER light is flashing, the hub is set up and you can move onto
installingthe receiver. If no lights are displayed immediately after the hub
has been turned on, check all cables are connected and the power socket
works. If the problem still persists contact Hive Technical Support.
5

6
Hub lights and what they mean:
Colour Pattern What does this mean? Notes
GREEN FlashingInstallation and start-up.
The hub is attemptingto
connect to the Hive
servers and update itself.
Do not disconnect the hub.
If flashingcontinues after 15 minutes,
contact Hive Technical Support to
confirm that it has connected.
AMBER FlashingInstallation. The hub
is actively seekingto
connect to the receiver
and thermostat.
The hub will search for devices for
2 hours at a time. It will then pause,
and show solid AMBER.
AMBER Solid Installation. The hub
has paused its search
for other devices.
To restart the search, simply turn the
hub off then on. The AMBER flashing
light should then return.
GREEN Solid Normal operation.
The hub is connected.
This happens once the hub, receiver
and thermostat are all installed and
synchronised.
RED Solid or
Flashing
Error. The hub has
failed to connect to
the Hive servers.
Check that the hub is plugged in and
that the broadband is working. If the
problem persists, call Technical Support.

7
2 The receiver
Important information: Before you get started
• Before fitting, isolate the mains electricity supply to the central heating
system. Confirm it is isolated and secured in the off position for the
duration of the installation. Remember to always follow appropriate safe
electrical isolation procedures and test to confirm that the supply is
isolated before touchingany electrical connections.
• This product should only be installed by an electrically skilled person
competent in the installation of electrical accessories. The wiringmust
comply to the current edition of BS7671 (The IET WiringRegulations),
and the appropriate BuildingRegulations or Standards in place.
• The Hive receiver is double insulated so doesn’t need an earth connection.
You’ll find a tether on the backplate to secure an earth wire if needed.
• This product is designed for fixed wiringinstallation only. It must be
supplied via a switched fused spur with a minimum contact separation
of 3mm (both live and neutral) and fitted with a 3A fuse.

8
Sin le channel receiver
for combi boilers and additional
plumbed heatinzones
Dual channel receiver
for conventional boilers
with hot water tanks
Installinthe correct receiver
Hive Active Heatinhas two
types of receiver:

Wiringlabels
Use the labels provided and attach them to the wires to help you remember
which one is which duringthe installation.
Sticker here
9

2a – Installin the receiver
You should fit the receiver in a convenient location close to the boiler or
central heatinsystem. Make sure it’s at least cm away from lar e metal
objects, such as a boiler or hot water cylinder, to avoid interference with radio
si nals. Take care to avoid any cables and pipes that may be buried in the
walls. Once you’ve found a suitable location, install the receiver as follows:
Loosen the screws on the underside
of the receiver and remove the
backplate by pullin the bottom
of it away from the front panel.
1
10

11
Run cable from the
boiler or wiringcentre
(if required), then continue
on to the next section to
wire up the backplate.
Fix the backplate to the wall
with the terminals at the top.
2
3

12
2b – Single channel
receiver wiring
2b – Dual channel
receiver wiring
N: Permanent neutral
L: Permanent live
1: Common
3: Heatingon (NO)
2: Heatingo(NC)
4: (unused)
Earth
tether
N: Permanent neutral
L: Permanent live
1: Hot water o(NC)
3: Hot water on (NO)
2: Heatingo(NC)
4: Heatingon (NO)
Earth
tether

13
2c – Testingthe boiler
To test the receiver to boiler connection follow these steps:
1
V i s u a l l y c h e c k t h e w i r i n gto confirm that the connections have been
carried out correctly, referringto the labels on the wires and any
photographs taken before replacement began
2
Confirm that the receiver’s front panel is in place and that it is safe
to commission the boiler
3Checkthemiddlelight on the Hub is flashingAmber – if it isn’t,
go back to step 1
4Restore power to the central heatingsystem – the receiver’s status
light should flash AMBER. This means it’s ready to connect to the
hub and thermostat
5Testthereceiver’swiringto the heatingsystem by pressingthe
Central heatingbutton. The GREEN light  the Central
heatingbutton should come on and the boiler should fire up.
Once you’ve completed these tests, leave the receiver switched on
with the status light flashing– this means it’s ready to connect to
the hub and thermostat. Next, install the thermostat.

14
Important information: Replacingexistingcontrols
If there’s an existingsingle zone timer or wireless receiver, you should replace
it with the Hive receiver. Hive receivers are backplate compatible with a
number of common boiler controls that may already be fitted in the home.
If the existingcontroller doesn’t have a compatible backplate, remove it
completely and wire in the Hive receiver in its place. If needed you can use
a stand-off plate (SP, supplied separately) to create space to accommodate
existingwiring, or use a decoration plate (DP) when replacinga larger controller.
If the existingcontroller does have a compatible backplate, simply remove the
front panel of the existingcontroller and snap the Hive receiver front panel on
in its place.
• Single channel receiver compatibility: WR1 receiver, UT2 and EMT2 timers
• Dual channel receiver compatibility: UP2 and EMP2 programmers
Important information: Replacingan existingthermostat
If you’re replacingan existingwired thermostat, you should ensure that the
pre-existingwires and connections are made safe. This can be achieved by
disconnectingor bridgingout the wired thermostat in the wiringcentre or
boiler. Where cables are left at the wireless thermostat position, they should
be housed and terminated within an enclosure to prevent access. If you’re
replacingan existingwireless thermostat, decommission it by detachingit
from the wall and removingits batteries.

15
Important information: Gravity-fed and part-pumped systems
Gravity-fed and part-pumped systems are wired differently to standard
boilers. With these, the hot water relay switches on the boiler, whilst the
heatingrelay opens a valve, operates a pump, or both, to divert hot water
to the heating. If you are installinginto a gravity-fed or part pumped system,
complete the wiringand then switch the Hive receiver to ‘gravity-fed’ mode
as follows:
1Switch off the power to the boiler and receiver
2Wait at least 5 seconds, then switch the boiler and receiver back on
3Press and hold the hot water button for at least 10 seconds
The receiver status light will flash BLUE for 3 seconds when entering
‘gravity-fed’ mode. Or GREEN for ‘fully pumped’ mode. Fully pumped
mode is the default for new devices.

16
Important information: Multizone receiver installation
If you’re installin Hive Multizone, you’ll need to install all the receivers before
proceedin to the next step.
When installin a dual channel receiver, the chosen central heatin zone will
need to be wired into the dual channel receiver and this zone will control the
hot water.
or
Six single channel receivers
One dual channel and five single channel receivers
Note: Hive Multizone can support up to six heating zones and one hot
water zone. Each Multizone installation should include a maximum of:

Hot tips: See page 13 (section 2c) on how to confirm receivers are
installed and operatingthe heatingsystem correctly.
Label the receivers once you have installed them so that it’s clear which
receiver controls which zone.
See page 31 on how to set-up Multizone.
17

Important information: Stand-alone installation
For Hive Active Heatinga hub, a receiver and a thermostat are installed.
When this service hasn’t been bought, the thermostat and receiver can
also be installed without a hub. This is known as ‘stand-alone’ mode.
Follow the steps in the next section if the thermostat and receiver are
goingto be installed without a hub in ‘stand-alone’ mode (where Hive Active
Heatinghasn’t been purchased).
In ‘stand-alone’ mode the thermostat acts as a standard wireless
programmable thermostat without the remote heatingcontrol features
and functionality of Hive Active Heating.
18

Activatingstand-alone mode
1Remove the batteries from the thermostat
2Switch off the boiler and receiver
3Wait at least 5 seconds, then turn the boiler and receiver back on.
The receiver’s status light will begin to flash AMBER
4Press and hold the heatingbutton for at least 10 seconds – until the
status light begins to flash WHITE. The receiver is now in ‘stand-alone’
mode and is searchingfor a thermostat
5Insert the batteries into the thermostat, press and hold down the
menu and back buttons on the thermostat and follow the
factory reset instructions on screen. After about 10 seconds, ‘Welcome’
and ‘Searching…’ will be displayed on screen. If the thermostat shows
‘REJOIN’ then try steps 1 and 5 again.
19