Hive Active Heating User manual

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Hive Active Heating
Wired Thermostat
User Guide
© 2018Centrica HiveLimited(trading as Hive).
Registered in England (No. 5782908). Registered office:
Millstream, Maidenhead Road, Windsor, BerkshireSL4 5GD, UK.
All rights reserved. WG70003411018V1
This thermostat is a Class IV temperature control and
contributes 2% to seasonal space heating energy efficiency.
To avoid environmental and health problems due
to hazardous substances in electrical and electronic
goods, appliances marked with a crossed out wheeled
bin should not be placed into your household rubbish
bin. Instead, when they are unable to be re-used, they
should be recycled. Your local authority will be able
to advise you on the location of the nearest recycling
centre that is authorised to accept this type of waste.
Please recycle responsibly.
Centrica Hive Limited declares that the radio equipment type SLT5
complies with Directive 2014/53/EU. Full declaration text available
at: hivehome.com/compliance
Max. radiated power: <10 dBm. Frequency: 2405 - 2480 MHz

Heating
Boost
Heating
Advance
Menu
Dial
Screen
Back
Confirm
Hive Active Heating is the clever way to control your
heating. This guide tells you everything you need to
know about your thermostat.
To control your thermostat remotely, you need to link it to
your Hive hub and Hive account. Just download the Hive
app or visit hivehome.com/register to get set up.
Download the Hive app:
Welcome to Hive
Active Heating

2
Contents
Getting started page 3
Heating page 4
Child lock page 9
Multizone page 10
Troubleshooting page 11
Make sure your Hive Active Heating
is installed by a qualified professional
in accordance with the Installation
Guide supplied (and available at
hivehome.com/support).
When using your Hive Active Heating,
always follow this User Guide (also
available at hivehome.com/support).
Place your thermostat away from
direct heat sources like radiators,
fireplaces or windows, and out of full
sunlight. For optimal performance we
recommend keeping the operating
temperature between 5°C and 32°C.
Keep your thermostat away from
water and other liquids, as well as
humid places like the bathroom or
shower. Also remember it’s for indoor
use only.
If you want to clean your thermostat,
a soft dry cloth will do the trick. Don’t
use solvents or abrasive cleaners.
You can remove your thermostat from
its wall plate to change the batteries.
(Remember to keep the batteries
away from children as they can be
a health hazard.)
Don’t try to open your thermostat.
There are no parts inside that you
can service or replace.
If the wire between your thermostat
and boiler is damaged or frayed,
switch o the power to your boiler
(normally a switch at the wall or
fuse box) and contact a qualified
boiler service engineer.
If your Hive Active Heating isn’t
working as expected, please see
hivehome.com/support for help.
Hive Active Heating Safety Instructions

3 4
Heating
How to change mode:
Your thermostat has 3 different heating modes: Schedule, Manual and Off
1Push the dial to wake up the thermostat
2Once the screen turns on press the Menu button and select Heat
3Here you’ll see the different modes: Schedule, Manual andOff
4Select one by turning and pushing the dial
Schedule turns your heating on and off when you want it to and can
be more energy efficient
Manual makes sure your home maintains a constant temperature
Off leaves your heating in Frost Protection - so your heating will only
come on if your home drops below 7°C. You’ll see on the screen
to remind you that Frost Protection is enabled.
Getting started
How to change the temperature:
1Turn the dial clockwise toincrease the target temperature
2Your heating will come on if the target temperature isabove the actual
temperature (you’ll see when the heating is on)
3Turn the dial anti-clockwise to lower the target temperature
4When flashes, boiler protection mode has temporarily engaged
to stop your boiler being switched on and off too many times within
1 minute
16˚20˚
MON 19:25
TARGET ACTUAL
ON
MANUAL

5 6
How to view your heating schedule:
1Push the dial to wake up the thermostat
2Once the screen turns on press the Menu button
3Turn the dial to select Heat, then push the dial
4Choose Schedule then select View/Edit Current
5Turn the dial left or right to browse through the days and to select a day
6You’ll now see the schedule for the day you selected
18º 18º 18º
Press tick to confirm, or press dial to edit.
HEAT SCHEDULE: MON
06 :00 08 :15 11:00 12:00 16:00 21:30
Setting up a heating schedule:
Your thermostat will walk you through setting up your heating schedule
step by step.
To do this:
1Wake up your thermostat by pushing the dial and then pressthe
Menu button
2Turn the dial to select Heat and push the dial to confirm
3Select Schedule and push the dial to confirm
4Scroll to Start Over and push the dial to confirm
5Follow the on screen instructions to create your newschedule
Hot tip: To edit the schedule for that day just push the dial.

7 8
How to boost your heating for a short time:
1Press the Heating Boost button on top
of the thermostat to turn the heating on
2Press the Heating Boost button again
to increase the length of your boost
3Turn the dial to change
the boost temperature
(it’s set to 22°C by default)
4When the boost finishes,
your heating will go back
to its previous mode
5To cancel boost early,
press the Back button
How to advance your schedule:
When in schedule mode, you can advance to the next event
early - for example if you are going out or going to bed early.
1Simply press the Heating Advance
button on top of the thermostat to move
to the next event in your schedule.
2Your target temperature will
change immediately and your
thermostat will continue to run
your schedule.
3Turn the dial if you want
to change the target
temperature further

910
Hive Multizone
Multizone lets you control up to three existing plumbed heating zones
in your home. Each zone needs its own Hive thermostat.
If you are a Hive Multizone customer, to change the zone name of each
thermostat log in to the Hive app or online dashboard and select
Manage Devices.
16˚
MON 19:25
ZONE 1
ON
MANUAL
Zone name
For more information on Hive Multizone, please visit hivehome.com/support
Child Lock
Set a Child Lock so little hands can’t change the temperature,
find it under Menu then Settings
Press back and tick together
for 3 seconds to unlock.
CHILD LOCK

11 12
Troubleshooting
How to change the batteries:
A red battery symbol means your batteries need to be replaced
with three new AA batteries.
1Pull your thermostat away from the wall to detach it from
its backplate, then turn it over to access the batteries
2Simply pop the old batteries out and put the new ones in
3Push your thermostat back onto its backplate until it clicks
securely into place.
Thermostat unplugged
Your heating will stay OFF until you
plug your thermostat back in.
THERMOSTAT UNPLUGGED
If a “thermostat unplugged” message shows – it means that your thermostat
has been unplugged from its backplate.
When your thermostat is unplugged it cannot control your boiler. Your
heating will immediately switch off and will stay off until your thermostat is
plugged back in.
Keep your thermostat plugged in to control your heating with Hive.
For more information visit hivehome.com/support or get in touch with
the Hive team at [e-mail]

13 14
Icons you might see on your thermostat
1Current day and time MON 19:25
2Heating mode
3Heating on ON
4Boost time remaining 00:29:55
5Actual temperature ACTUAL
6Confirm button
7Menu button
8Back button
9Target temperature TARGET
10 Frost Protection
3
4
1 2
5
678
10
9
16˚
MON 19:25
TARGET ACTUAL
3:17:12 00:29:55
MANUAL
ON

15 16
A thermostat for every home
Accessorise your thermostat with our range of frames using colours from
the Dulux Feature Wall collection.
You can choose from 11 Dulux colours plus a special wood effect frame.
Visit hivehome.com to order your frame
If for any reason you need to return your Hive Active Heating, simply return
your box and its contents to the retailer. Any return is subject to the retailer’s
refund policy so please don’t forget to check the retailer’s refund policy too.
Can we help?
You can view our handy how-to-use videos along with hints and tips
at hivehome.com/support
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