Hive Active Heating User manual

Hive Active Heating
Thermostat
user guide
© 2018Centrica HiveLimited(trading as Hive).
Registered in England (No. 5782908). Registered office:
Millstream, Maidenhead Road, Windsor, BerkshireSL4 5GD, UK.
All rights reserved. WG70003410618V2
This thermostat is a Class I temperature control and
contributes 1% to seasonal space heating energy efficiency.
To avoid environmental and health problems due
to hazardous substances in electrical and electronic
goods, appliances marked with a crossed out wheeled
bin should not be placed into your household rubbish
bin. Instead, when they are unable to be re-used, they
should be recycled. Your local authority will be able
to advise you on the location of the nearest recycling
centre that is authorised to accept this type of waste.
Please recycle responsibly.
Centrica Hive Limited declares that the radio equipment type
DWS003 complies with Directive 2014/53/EU. Full declaration text
available at: hivehome.com/compliance
Max. radiated power: <10 dBm. Frequency: 2405 - 2480 MHz

Hot tip: If you’ve bought Hive Active Heating, for help controlling your
heating and hot water remotely visit hivehome.com
Heating
Boost
Hot Water
Boost
Menu
Dial
Screen
Back
Confirm
Hive Active Heating is the clever way to control your
heating, and if you have a hot water tank, your hot water
too. This guide tells you everything you need to know.
Welcome to Hive
Active Heating

2
Contents
Heating page 4
Hot water page 8
Other features page 12
Multizone page 13
Troubleshooting page 15

3 4
Heating
How to change mode:
Your thermostat has 3 different heating modes: Schedule, Manual and Off
1Push the dial to wake up the thermostat
2Once the screen turns on press the Menu button and select Heat
3Here you’ll see the different modes: Schedule, Manual andOff
4Select one by turning and pushing the dial
Schedule turns your heating on and off when you want it to and can
be more energy efficient
Manual makes sure your home maintains a constant temperature
Off leaves your heating in Frost Protection - so your heating will only
come on if your home drops below 7°C. You’ll see on the screen
to remind you that Frost Protection is enabled.
Getting started
How to change the temperature:
1Turn the dial clockwise toincrease the target temperature
2Your heating will come on if the target temperature isabove the actual
temperature (you’ll see when the heating is on)
3Turn the dial anti-clockwise to lower the target temperature.
16˚20˚
MON 19:25
TARGET ACTUAL
ON
MANUAL

5 6
How to view your heating schedule:
1Push the dial to wake up the thermostat
2Once the screen turns on press the Menu button
3Turn the dial to select Heat, then push the dial
4Choose Schedule then select View/Edit Current
5Turn the dial left or right to browse through the days and to select a day
6You’ll now see the schedule for the day you selected.
18º 18º 18º
Press tick to confirm, or press dial to edit.
HEAT SCHEDULE: MON
06 :00 08:15 11 :00 12:00 16:00 21:30
Setting up a heating schedule:
Your thermostat will walk you through setting up your heating schedule
step by step.
To do this:
1Wake up your thermostat by pushing the dial and then pressthe
Menu button
2Turn the dial to select Heat and push the dial to confirm
3Select Schedule and push the dial to confirm
4Scroll to Start Over and push the dial to confirm
5Follow the on screen instructions to create your newschedule.
Hot tip: To edit the schedule for that day just push the dial.

7 8
How to boost your heating for a short time:
1Press the Heating Boost button on top
of the thermostat to turn the heating on
2Press the Heating Boost button again
to increase the length of your boost
3Turn the dial to change
the boost temperature
(it’s set to 22°C by default)
4When the boost finishes,
your heating will go back
to its previous mode
5To cancel boost early,
press the Back button.
Hot water
Hot water features are not shown on combi boilers (boilers without a
separate hot water tank) as they automatically heat water when it’s needed.
How to turn your hot water on or off:
1Wake up your thermostat by
pushing the dial
2Once the screen turns on
press the Menu button
3Turn the dial to select
Hot Water then push the dial
4Choose either Always On
or Always Off
5Press the Confirm button.
Hot tip: If you only want hot water at certain times of the day,
using Schedule mode could be more energy ecient.
18˚
MON 19:25
ON
MANUAL
ON
ACTUAL

910
On On OnOffOff Off Off
Press tick to confirm, or press dial to edit.
HOT WATER SCHEDULE: MON
06 :00 08:15 11 :00 12:00 16:00 21:30
Setting up a new hot water schedule:
Your thermostat will walk you through setting up your hot water schedule
step by step.
To do this:
1Wake up your thermostat by pushing the dial and
press the Menu button
2Turn the dial to select Hot Water and push the dial toconfirm
3Select Schedule and push the dial to confirm
4Scroll to Start Over and push the dial to confirm
5Follow the on screen instructions to create your newschedule.
How to view your hot water schedule:
1Push the dial to wake up the thermostat
2Once the screen turns on press the Menu button
3Turn the dial to select Hot Water, then push the dial
4Choose Schedule then select View/Edit Current
5Turn the dial left or right to browse through the days and to select a day
6You’ll now see the schedule for the day you selected.
Hot tip: To edit the schedule for that day push the dial to start editing.

11 12
How to boost your hot water for a short time:
1Press the Hot Water Boost button on top
of the thermostat to turn the hot water on
2Press the Hot Water Boost button again
to increase thelength of your boost
3When your boost finishes, your
system will go back to your
previous mode
4To cancel your boost early,
press the Back button.
More things you can do with your thermostat
• Select Holiday mode and set the dates you’ll be away by going
to Menu then Holiday
• Set a Child Lock so little hands can’t change the temperature,
find it under Menu then Settings
• Increase the temperature of your Frost Protection setting.
By default this is set so your home won’t drop below 7°C and
will activate whatever mode your heating is in. Find it under
Menu then Settings.

13 14
Hive Multizone
Multizone lets you control up to three existing plumbed heating zones
in your home. Each zone needs its own Hive thermostat and receiver.
If you are a Hive Multizone customer, to change the zone name of each
thermostat log in to the Hive app or online dashboard and select
Manage Devices.
16˚
MON 19:25
ZONE 1
ON
MANUAL
Zone name
Troubleshooting:
If you need to identify which of your Hive thermostats belongs to which
receiver follow these steps:
1Turn the heating o in every zone using the app or thermostats
2When you look at the receivers the ‘central heating’ light should
be switched o on each receiver
3Turn the heating on in one zone only by using the app or thermostat.
The ‘central heating’ light on one receiver will turn green showing that
this thermostat is paired to this receiver
4Repeat these steps to identify which receivers your other thermostats
are paired with.
For more information on Hive Multizone, please visit hivehome.com/support

15 16
Troubleshooting
A red battery symbol means your batteries need to be replaced
with four new AA batteries.
How to change the batteries:
1Press the tab on the base of your thermostat
2Lift your thermostat off the hooks that hold it against the
wall (and turn it over to access the batteries)
3Simply pop the batteries out and put the new ones in
4Re-hook the top of your thermostat and then press the
bottom until it clicks to secure it to the wall.
22˚
MON 19:25
No signal
22˚
MON 19:25
NO SIGNAL
If this message shows on your thermostat – it means your thermostat
and receiver aren’t communicating.
For more information visit hivehome.com/support or get in touch with the
Hive team at [e-mail]
Hot tip: Even without a signal you can still manually switch your heating
and hot water on and o by pressing the buttons on the Hive receiver
(usually beside your boiler) when its ‘Status’ light is red.
No signal
Press tab to open

17 18
Icons you might see on your thermostat
1Current day and time MON 19:25
2Hot Water mode
3Heating mode
4Heating on ON
5Actual temperature ACTUAL
6Confirm button
7Menu button
8Back button
9Target temperature TARGET
10 Frost Protection
11 Boost time remaining 3:17:12
16˚
MON 19:25
TARGET ACTUAL
3:17:12 ON
MANUAL
ON
21 3
5
4
678
10
11
9

19 20
A thermostat for every home
Accessorise your thermostat with our range of frames using colours from
the Dulux Feature Wall collection.
You can choose from 11 Dulux colours plus a special wood effect frame.
Visit hivehome.com to order your frame
If for any reason you need to return your Hive Active Heating, simply return
your box and its contents to the retailer. Any return is subject to the retailer’s
refund policy so please don’t forget to check the retailer’s refund policy too.
Can we help?
You can view our handy how-to-use videos along with hints and tips
at hivehome.com/support
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