Hive Active Heating User manual

Hive Active Heatin
Thermostat
user uide

Hive Active Heatingis the clever way to control your
heating, and if you have a hot water tank, your hot water
too. This guide tells you everythingyou need to know.
Welcome to Hive
Active Heating

Hot tip: If you’ve bou ht Hive Active Heatin, for help controllin your
heatin and hot water remotely visit hivehome.com
Heatin
Boost
Hot Water
Boost
Menu
Dial
Screen
Back
Confirm

2
Contents
Heatingpage 4
Hot water page 8
Other features page 12
Multizone page 13
Troubleshootingpage 15

3
Gettin started
How to chan e the temperature:
1Turn the dial clockwise to increase the tar et temperature
2Your heatin will come on if the tar et temperature is above the actual
temperature (you’ll see when the heatin is on)
3Turn the dial anti-clockwise to lower the tar et temperature.
MON 19:25

4
Heatin
How to chan e mode:
Your thermostat has 3 dierent heatin modes: Schedule, Manualand O
1Push the dial to wake up the thermostat
2Once the screen turns on press the Menu button and select Heat
3Here you’ll see the dierent modes: Schedule, Manualand O
4Select one by turnin and pushin the dial
Schedule turns your heatinon and owhen you want it to and can
be more ener y ecient
Manualmakes sure your home maintains a constant temperature
Oleaves your heatinin Frost Protection - so your heatin will only
come on if your home drops below 7°C. You’ll see on the screen
to remind you that Frost Protection is enabled.

5
Settin up a heatin schedule:
Your thermostat will walk you throu h settin up your heatin schedule
step by step.
To do this:
1Wake up your thermostat by pushin the dial and then press the
Menu button
2Turn the dial to select Heat and push the dial to confirm
3Select Schedule and push the dial to confirm
4Scroll to Start Over and push the dial to confirm
5Follow the on screen instructions to create your new schedule.

6
How to view your heatin schedule:
1Push the dial to wake up the thermostat
2Once the screen turns on press the Menu button
3Turn the dial to select Heat, then push the dial
4Choose Schedule then select View/Edit Current
5Turn the dial left or ri ht to browse throu h the days and to select a day
6You’ll now see the schedule for the day you selected.
18º 18º 18 º
Press tick to confirm,orpress dial to edit.
HEAT S CHE DUL E : MON
06 :00 08:15 11:0 0 12:00 16:00 21:3 0
Hot tip: To edit the schedule for that day just push the dial.

7
How to boost your heatin for a short time:
1Press the Heatin Boost button on top
of the thermostat to turn the heatin on
2Press the Heatin Boost button a ain
to increase the len th of your boost
3Turn the dial to chan e
the boost temperature
(it’s set to 22°C by default)
4When the boost finishes,
your heatinwill o back
to its previous mode
5To cancel boost early,
press the Back button.

8
Hot water
Hot water features are not shown on combi boilers (boilers without a
separate hot water tank) as they automatically heat water when it’s needed.
How to turn your hot water on or o:
1Wake up your thermostat by
pushin the dial
2Once the screen turns on
press the Menu button
3Turn the dial to select
Hot Water then push the dial
4Choose either Always On
or Always O
5Press the Confirm button.
Hot tip: If you only want hot water at certain times of the day,
usin Schedule mode could be more ener y e cient.
ACTUAL
18˚
MANUAL
ON
MON 19:25
ON

9
Settin up a new hot water schedule:
Your thermostat will walk you throu h settin up your hot water schedule
step by step.
To do this:
1Wake up your thermostat by pushin the dial and
press the Menu button
2Turn the dial to select Hot Water and push the dial to confirm
3Select Schedule and push the dial to confirm
4Scroll to Start Over and push the dial to confirm
5Follow the on screen instructions to create your new schedule.

10
On On OnOf fOf f Of f Of f
Press tick to confirm,orpress dial to edit.
HOT WATER SCHEDU L E: MON
06 :00 08:15 11:0 0 12:00 16:00 21:3 0
How to view your hot water schedule:
1Push the dial to wake up the thermostat
2Once the screen turns on press the Menu button
3Turn the dial to select Hot Water, then push the dial
4Choose Schedule then select View/Edit Current
5Turn the dial left or ri ht to browse throu h the days and to select a day
6You’ll now see the schedule for the day you selected.
Hot tip: To edit the schedule for that day push the dial to start editin.

11
How to boost your hot water for a short time:
1Press the Hot Water Boost button on top
of the thermostat to turn the hot water on
2Press the Hot Water Boost button aain
to increase the len th of your boost
3When your boost finishes, your
system will o back to your
previous mode
4To cancel your boost early,
press the Back button.

12
More things you can do with your thermostat
•Select Holiday mode and set the dates you’ll be away by going
to Menu then Holiday
•Set a Child Lock so little hands can’t change the temperature,
find it under Menu then Settings
•Increase the temperature of your Frost Protection setting.
By default this is set so your home won’t drop below 7°C and
will activate whatever mode your heatingis in. Find it under
Menu then Settings.

13
Hive Multizone
If you are a Hive Multizone customer, to chan e the zone name of each
thermostat lo in to the Hive app or online dashboard and select
Mana e Devices.
Zone name
ZONE 1
16˚
MANUAL
ON
MON19:25
Multizone lets you control up to six existing plumbed heating zones in
your home. Each zone needs its own Hive thermostat and receiver.

14
Troubleshooting:
If you need to identify which of your Hive thermostats belongs to which
receiver follow these steps:
1Turn the heatingoin every zone usingthe app or thermostats
2When you look at the receivers the ‘central heating’ light should
be switched oon each receiver
3Turn the heatingon in one zone only by usingthe app or thermostat.
The ‘central heating’ light on one receiver will turn green showingthat
this thermostat is paired to this receiver
4Repeat these steps to identify which receivers your other thermostats
are paired with.
For more information on Hive Multizone, please visit hivehome.com/support

15
Troubleshootin
A red battery symbol means your batteries need to be replaced
with four new AA batteries.
How to chan e the batteries:
1Press the tab on the base of your thermostat
2Lift your thermostat othe hooks that hold it a ainst the
wall (and turn it over to access the batteries)
3Simply pop the batteries out and put the new ones in
4Re-hook the top of your thermostat and then press the
bottom until it clicks to secure it to the wall.
Press tab to open
ACTUAL
22˚

16
No si nal
If this messae shows on your thermostat – it means your thermostat
and receiver aren’t communicatin .
For more information visit hivehome.com/support or et in touch with the
Hive team at [e-mail]
Hot tip: Even without asinal you can still manually switch your heatin
and hot water on and o by pressin the buttons on the Hive receiver
(usually beside your boiler) when its ‘Status’ li ht is red.
No si nal
NO SIGNAL
22˚
MON 19:25

17
Icons you mi ht see on your thermostat
1Current day and time MON 19:25
2Hot Water mode
3Heatin mode
4Heatin on ON
5Actual temperature ACTUAL
6Confirm button
7Menu button
8Back button
9Tar et temperature TARGET
10 Frost Protection
11 Boost time remainin 3:17:12