Hobex TELIUM IWL Assembly instructions

Manual
TElIuM IWl & ICT

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COnTEnTS
1. General
1.1. Terminal.....................................................................................................................................
1.2. Changing paper roll....................................................................................................................
2. Administration
2.1. Connection test.........................................................................................................................
2.2. End of day / Closing Batch.........................................................................................................
2.3. Interim report............................................................................................................................
2.4. Receipt copy...............................................................................................................................
3. Transactions
3.1. Bank cards with electronic direct debit-system (ELV).............................................................
3.2. Bank cards and credit cards (EMV)...........................................................................................
3.3. Contactless payment (NFC - optional).....................................................................................
3.4. Mail Order / Telephone Order MO/TO (optional).....................................................................
3.5. Credit on credit card..................................................................................................................
3.6. Pre-authorisation with credit card (optional)..........................................................................
3.7. Authorisation Closing................................................................................................................
3.8. Authorisation Cancellation........................................................................................................
3.9. Posting with authorisation code..............................................................................................
3.10. TIP Subsequent posting (optional)..........................................................................................
3.11. Cancellation of the last transaction.........................................................................................
3.12. DCC (Dynamic Currency Conversion - optional)........................................................................
3.13. Tax Free (optional).....................................................................................................................
4. Miscellaneous
4.1. FAQ (Frequently asked questions)............................................................................................
4.2. Safety features credit and debit cards.....................................................................................
4.3. PartnerNet.................................................................................................................................
4.4. Downloads..................................................................................................................................
4.5. Response code (RC) list...........................................................................................................
4.6. Notices / Cleaning card.............................................................................................................
Version 2, G.Engetsberger, June 2013
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GEnERal
1.1. TERMINAL
Terminal:
(1) Paper tray
(2) Magnetic strip reader
(3) Keypad
(4) -button (confirm)
(5) -button (correction)
(6) Chip reader
(7) -button (cancel)
(8) [F]-button
(9) Control panel *
(10) Screen
*This panel is dierent in
the device types IWL and
ICT, and that is why both
are dealt with separately.
IWL Control panel: ICT Control panel:
[F1] Purchase [F2] Button [F3] Button [F4] Menu
F2 F3 F4
1
3
456
7
9 10
2
F1F2 F3 F4F1
8

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GEnERal
1.2. CHANGING PAPER ROLL
NB: hobex-Paper rolls can be ordered directly by phone or in the hobex-PartnerNet and are
guaranteed Bisphenol A free.
If the thermal paper is properly stored, i.e. at an ambient temperature of 18 °C - 25°C and
relative humidity of maximum 40 - 60 % and away from the light, legibility of the writing is
guaranteed for at least 7 years.
The life cycle of the thermal paper is aected by the following factors:
- Long exposure to temperatures above 40 °C or direct sunlight
- Storage in a damp or wet environment over a long period
- Contact with plasticisers(contained in PVC foils, file covers, etc)
- Contact with oils, grease, alcohol or aggressive chemicals
The terminal comes with a thermal printer that guarantees easy handling. Make sure when
changing the paper roll that it is thermal paper. If you are a hobex-direct debit customer,
hobex-paper rolls with printed direct debit text on the back must be used for legal reasons.
2. Remove and dispose of the rest of the paper roll.
3. Insert paper roll as shown.
4. Leave one to two centimetres of the paper roll sticking out and
press gently to close cover.
1. Lift lever (red marking) and fold cover back to open the cover.

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aDMInISTRaTIOn
2.1. CONNECTION TEST
A connection test can be used to detect whether the connection can be set up between the
terminal and the data centre.
2. with [F2] select ”Administration“ (or press button [2])
press
3. with [F2] select “Connection test“ (or press button [0])
press
4. The terminal now carries out the connection test
5. Receipt is printed. If the text „Resp: 007 Admin TX genehmigt“
can be seen on this, then the connection test was successful.
1. Press menu [F4]

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aDMInISTRaTIOn
2.2. END OF DAY / CLOSING BATCH
With the function end of day, all transactions done since the last end of day are listed and the
posting list is reset to zero again.
This function can also be done automatically upon request. More information on the possibili-
ties of automatic end of day can be obtained via the hobex technical hotline.
2. with [F2] select ”Administration“ (or press button [2])
press
3. with [F2] select “End of day” (or press button [2])
press
4. The terminal now runs the end of day and transfers and direct
debit postings not yet transferred.
5. Receipt is printed.
1. Press menu [F4]

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aDMInISTRaTIOn
2.2. END OF DAY / CLOSING BATCH
You will find the following areas on your closing:
1. Number, individual totals and sub-total of all transac-
tions with debit cards (e.g.: Maestro or VPay) since the
last end of day
2. Number, individual totals and sub-total of all transac-
tions with credit cards (e.g.: Mastercard, Visa, JCB, Diners
or American Express) since the last end of day
3. Overall number and overall total of all transactions
since the last end of day
4. The message „Summen abgeglichen“ if the end of day
was successful.
IMPORTANT:
If the end of day is not done correctly, hobex cannot pro-
cess the transactions contained therein or release them
for transfer. Make sure it is done correctly!

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aDMInISTRaTIOn
2.3. INTERIM REPORT
The interim report prints out a list of all transactions since the last end of day. However,
unlike with the end of day, the posting list is not reset to zero. I.e. in a further interim report,
without an end of day in between, the transactions that are listed on the previous interim
report are also listed.
2. with [F2] select ”Administration“ (or press button [2])
press
3. with [F2] select “Interim report“ (or press button [1])
press
4. The terminal now runs the interim report
5. Receipt is printed.
1. Press menu [F4]

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aDMInISTRaTIOn
2.4. RECEIPT COPY
A receipt copy can only be created for the last printed receipt. This also includes a receipt of a
cancellation, end of day or connection test.
2. with [F2] select “Receipt copy“ (or press button [0])
press
3. Receipt is printed.
1. Press menu [F4]

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TRanSaCTIOnS
3.1. BANK CARDS WITH ELECTRONIC DIRECT DEBIT SYSTEM (ELV)
This function is activated if the terminal-ID starts with „AHE“.
With this function, only transactions with bank cards from Austria and Germany can be
carried out.
2. Input amount in €-cent
(so for 1.00 €, input 100)
press
3. Merchant receipt is printed
Have it signed by customer
Compare customer’s signature with back of card
Signatures must be identical
4. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
1. Swipe card through the magnetic strip reader
Magnetic strip of the card points to terminal

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TRanSaCTIOnS
3.2. BANK CARDS AND CREDIT CARDS EMV
Transactions with bank cards or credit cards, please proceed as described below.
2. Input amount in €-cent
(so for 1.00 €, input 100)
press
3. Card holder inputs PIN (if necessary – is specified by the terminal)
press
4. For successful transactions without a PIN, the merchant receipt
must be signed by the customer on the signature line.
Compare customer’s signature with back of card
Signatures must be identical
5. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
1. Place card in the chip reader
Chip of the card pointing forward and up

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TRanSaCTIOnS
3.3. CONTACTLESS PAYMENT (NFC - OPTIONAL)
NFC cards (Near Field Communication) come with the function for contactless payment.
NFC transactions can only be done with NFC-enabled terminals. If NFC transactions are sup-
ported by the terminal, they can be carried out as follows.
2. Input amount in €-cent
(so for 1.00 €, input 100)
press
3. Hold NFC card to the NFC symbol approx. 1 to 2 cm distance until
all 4 LEDs light up and you hear a signal tone.
4. Card holder inputs PIN (if necessary – is specified by the terminal)
press
5. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
1. Press purchase button [F1]
NB:
If the NFC card is used several times, a PIN may be requested.

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TRanSaCTIOnS
3.4. MAIL ORDER / TELEPHONE ORDER MO/TO (OPTIONAL)
A manual transaction can only be done with a credit card.
This requires: credit card number, expiry date of the card and optionally the CVC2/CVV2 code
(this 3-digit number can be found on the back of the card beside the signature field).
Please note the legal conditions in the contract for distance sale for credit cards.
2. Input amount in €-cent
(so for 1.00 €, input 100)
press
3. press [F] for manual input
4. input card number
press
5. Input expiry date in the format MMYY
press
1. Press purchase button [F1]
6. Input CVC2/CVV2 code (this 3-digit number can be found on the
back of the card beside the signature field)
press
7. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt

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TRanSaCTIOnS
3.5. CREDIT ON CREDIT CARD
Credit can be put on a credit card only if the preceding payment, for which a credit note
should be created, was also done via this credit card.
2. with [F2] select “Transactions“ (or press button [1])
press
3. with [F2] select “Credit“ (or press button [2])
press
4. Input amount in €-cent
(so for 1.00 €, input 100)
press
5. Stick card in
or
press [F] for manual input of card number
1. Press menu [F4]
6. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt

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TRanSaCTIOnS
3.6. PRE-AUTHORISATION WITH CREDIT CARD (OPTIONAL)
With a pre-authorisation, an amount is “reserved“ before the actual transaction. This ensures
that this amount is in any case available on the final transaction. A pre-authorisation remains
valid for a specific period (max. 30 days) and then lapses automatically. The actual transac-
tion can be carried out at any time in this period.
2. with [F2] select ”Pre-author. menu“ (or press button [4])
press
3. mit [F2] „Autorisierung“ auswählen (oder Taste [0])
press
4. Input amount in €-cent
(so for 1.00 €, input 100)
press
5. Stick card in
or
press [F] for manual input of card number
1. Press menu [F4]
6. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
IMPORTANT:
Keep pre-authorisation receipt. The reservation number on it is
needed for both the authorisation closing and cancelling the pre-
authorisation.

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TRanSaCTIOnS
3.7. AUTHORISATION-CLOSING (OPTIONAL)
With the authorisation closing, a transaction that was pre-authorised is finally posted. The
value of the transaction may exceed the amount of the pre-authorisation by maximum 20%.
2. with [F2] select ”Pre-author. menu“ (or press button [4])
press
3. with [F2] select ”Aut. closing“ (or press button [1])
press
4. Input amount in €-cent
(so for 1.00 €, input 100)
press
5. Input reservation number (see authorisation receipt)
press
1. Press menu [F4]
6. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
IMPORTANT:
Only with an authorisation closing a pre-authorized amount is
charged against the card.

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TRanSaCTIOnS
3.8. AUTORISATION-CANCELLATION (OPTIONAL)
The authorisation cancellation can be used to cancel a pre-authorisation on the terminal.
2. with [F2] select ”Pre-author. menu“ (or press button [4])
press
3. with [F2] select “Aut. cancellation“ (or press button [2])
press
4. Input reservation number (see authorisation receipt)
press
5. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
1. Press menu [F4]

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TRanSaCTIOnS
3.9. POSTING WITH AUTHORISATION CODE
In some cases a transaction with a credit card may not be approved immediately. Instead, the
bank that issued the card may request authorisation by telephone. The following steps are
required if the receipt has printed ”Call authorisation service“ and ”payment failed“.
In this case, please call the authorisation call centre for the particular
card institution (see back of these instructions) and get an authori-
sation code for your transaction.
If you have successfully obtained a valid authorisation code, then
proceed as follows:
2. Confirm this message with
3. Input authorisation code
press
4. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
1. Start transaction again

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TRanSaCTIOnS
3.10. POSTING TIP LATER (OPTIONAL)
If the customer has entered a tip in the designated line on the receipt, the tip can be posted
later using this function.
If a tip is posted subsequently, a maximum of 20% of the original amount can be added as a
tip.
2. with [F2] select “Transactions“ (or press button [1])
press
3. with [F2] select “TIP amendment“ (or press button [4])
press
4. with [F2] select “Reservation number” (you will find this on the
merchant receipt of the TIP posting)
press
5. Original amount of the TIP posting is displayed
Input new total amount (original amount + TIP amount) in €-cent (so
for 1.00 €, input 100)
press
1. Press menu [F4]
6. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
IMPORTANT:
A tip line on the transaction receipt is only available if the function
is activated.

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TRanSaCTIOnS
3.11. CANCELLING THE LAST TRANSACTION
Only the last transaction can be cancelled. Transactions that are further back can NOT be
cancelled.
Even after an end of day, no transactions previously done can be cancelled.
2. with [F2] select “Transactions“ (or press button [1])
press
3. with [F2] select “Cancellation last TX“ (or press button [1])
press
4. Compare date, time and authorisation number of the receipt to be
cancelled
press to cancel
press to cancel the process
5. with [F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
1. Press menu [F4]