Ingenico iPA280 User manual

Ingenico – 190-192 Avenue Charles de Gaulle
92200 Neuilly sur Seine
Tél. [phone] - Fax [phone]
www.ingenico.com
iPA280
U s e r G u i d e

IPA280 – User guide • 2/4 Copyright © 2010 Ingenico
9000002522 R11 000 02/1002 All rights reserved
Contents
1. Introduction __________________________________________________ 5
2. Unpacking ___________________________________________________ 6
3. Reco endations_____________________________________________ 7
.1. Security _____________________________________________________________7
.2. Security of your terminal _______________________________________________7
. . EC standard compliance marking_________________________________________7
.4. FCC & IC compliance___________________________________________________8
.4.1. FCC Statement ________________________________________________________________ 8
.4.2. RF Radiation Exposure Statement _________________________________________________ 8
.4. . FCC Hearing-Aid Compatibility (HAC) Regulations for Wireless Devices ___________________ 9
.5. Water protection_____________________________________________________ 10
.6. Main Characteristics __________________________________________________ 11
4. Installation and connection _____________________________________12
4.1. Battery _____________________________________________________________ 12
4.2. Installing the SPM part on the iPA280 terminal ____________________________ 1
4. . Installing SPM SAM ___________________________________________________ 14
4.4. Installing PDA SAM and SIM____________________________________________ 14
4.5. Installing Micro SD Memory ____________________________________________ 15
4.6. Installing paper roll ___________________________________________________ 16
4.7. Connections_________________________________________________________ 16
4.8. Positioning the terminal _______________________________________________ 17

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5. Daily use _____________________________________________________18
5.1. iPA Keypad functions _________________________________________________ 18
5.2. Touch screen stylus __________________________________________________ 19
5. . LED Display _________________________________________________________ 19
5.4. Other keys __________________________________________________________20
5.5. Card insertion _______________________________________________________ 21
5.5.1. Reading a magnetic card ________________________________________________________21
5.5.2. Reading a smart card ___________________________________________________________21
5.5. . Reading Contactless Card ______________________________________________________ 22
5.5.4. Reading Contactless Payment card_______________________________________________ 22
5.6. Product Setup _______________________________________________________ 2
5.6.1. Login sequence _______________________________________________________________ 2
5.6.2. Main System _________________________________________________________________ 24
5.7. Networking _________________________________________________________ 25
5.7.1. Wireless network _____________________________________________________________ 25
5.7.1.1. Bluetooth ________________________________________________________________ 25
5.7.1.2. Wi-Fi_____________________________________________________________________ 26
5.7.1. . GPRS connection __________________________________________________________ 27
5.7.2. Ethernet_____________________________________________________________________ 28
5.7. . Phone ______________________________________________________________________ 29
5.7.4. Factory Reset _________________________________________________________________ 1
5.7.5. Language____________________________________________________________________ 2
5.7.6. System Info __________________________________________________________________ 2
5.7.7. Date Time Setting _____________________________________________________________
5.7.8. Barcode Reader_______________________________________________________________
5.7.9. Hotkey ______________________________________________________________________ 6
5.8. Power modes (connected and mobile) ___________________________________ 6
5.8.1. Charging the battery___________________________________________________________ 6
5.8.2. Normal mode ________________________________________________________________ 6
5.8. . Standby mode________________________________________________________________ 6
5.8.4. Reduced Power modes_________________________________________________________ 7
5.8.5. Deep sleep___________________________________________________________________ 7

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6. Maintenance ________________________________________________ 38
6.1. Paper roll ___________________________________________________________ 8
6.2. Cleaning of the terminal _______________________________________________ 8
6. . Transport and storage ________________________________________________ 9
6.4. Troubleshooting _____________________________________________________ 9
6.5. End of life___________________________________________________________ 9
7. Extensions and accessories ____________________________________ 40
7.1. Cradles _____________________________________________________________40
7.2. Holster _____________________________________________________________ 41
7. . Pistol ______________________________________________________________42

IPA280 – User guide • 5/4 Copyright © 2010 Ingenico
9000002522 R11 000 02/1002 All rights reserved
1. Introduction
Thank you for choosing a payment terminal Ingenico.
We recommend to read carefully this user guide : It provides the necessary information
about safety precautions, unpacking, installation, and maintenance of your terminal.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to respect the security, we ask you to
use only accessories delivered in box with the product, or original Ingenico accessories,
entrusting maintenance operations only to an authorized person.
Failure to comply with these instructions will void the manufacturer’s responsibility.
The IPA-280 terminal concept is :
This sy bol indicates an i portant Warning.
This sy bol indicates a piece of advice.
PDA
Module
SPM
Modul
e
(
Security Pay ent Module
)

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2. Unpacking
ADVICE
Carefully preserve the packaging of the iPA280. It must be re-used whenever the terminal is
shipped.
According to the model, the following items are included in the iPA280 box (including
optional accessories):
•The iPA280 terminal
•The data and power cable
•The charging unit (including region specific power plug)
•The Paper roll
•The battery pack
•The user guide
•The smart card rubber cover and chord
•Stylus
•SPM Lock pin screws x2
The power supply unit provided with your equipment is specially designed for Ingenico
iPA280 terminals. Do not use any other power supply.
Power
Adaptor
Data and power cable
Paper roll
(in bag)
Smart Card Rubber
cover and ch
ord
User guide
Paper roll
Battery
Stylus
SPM lock pin screws x2

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3. Reco endations
3.1. Security
Power on/Power down
To power on or power down the iPA280 press power on/off button on top of the product.
Electrical power supply network
Provide an electrical outlet:
- Located near the equipment and easily accessible
- Which meets the standards and regulations in the country of use.
- The terminal iPA280 can be connected to a power distribution system of the IT type.
3.2. Security of your ter inal
Upon receipt of your terminal you should check for signs of tampering of the equipment. It
is strongly advised that these checks are performed regularly after receipt. You should
check, for example: that there is no evidence of unusual wires that have been connected to
any ports on your terminal or associated equipment, or any other part of your terminal.
Such checks would provide warning of any unauthorised modifications to your terminal,
and other suspicious behaviour of individuals that have access to your terminal.
You are strongly advised to ensure that privileged access to your terminal is only granted to
staff that have been independently verified as being trustworthy.
3.3. EC standard co pliance arking
EC standard compliance marking certifies that the product stipulated below: iPA280.
•complies with the basic requirements of European Directive 1999/5/CE, known as the
«R&TTE Directive» concerning Radio Frequency equipment and telecommunications
terminals with respect to:
–Health and safety protection of the user and all other persons
–EMC protection
•conforms to the following harmonized standards :
–IEC/EN 60950-1 : Electrical safety of data processing equipment including electrical
office equipment. Issue DEC 2001
–EN 55022 : Data processing equipment – Radio electric disturbance characteristics -
Limits and measurement methods. Issue 1998 / A1-2000/A2-200
–EN 55024: Data processing equipment – Immunity characteristics - Limits and
measurement methods. Issue 1998 + A1- 2001 + A2- 200
•complies with the following specification:
–EN 01511 : Harmonized stand for mobile
–EN 00 28 : (BT + Wi-Fi) Electromagnetic compatibility and Radio Spectrum
–EN 00 0 : NFC Electromagnetic compatibility and Radio Spectrum

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3.4. FCC & IC co pliance
FCC & IC has a specific naming.
The references uses for FCC & IC certifications are:
•IC: 2586D-IPA280
•FCC ID: XKBIPA280
3.4.1. FCC Statement
Federal Co unications Co ission (FCC) State ent
15.21
You are cautioned that changes or modifications not expressly approved by the part
responsible for compliance could void the user’s authority to operate the equipment.
15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
-Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference and
2) This device must accept any interference received, including interference that may cause
undesired operation of the device.
3.4.2. RF Radiation Exposure Statement
For body worn operation, this device has been tested and meets RF exposure guidelines
when used with an accessory that contains no metal and that positions the device a
minimum of 1.5 cm from the body. Use of other accessories may not ensure compliance
with RF exposure guidelines.
Annex
Suggested text for the notice indicating compliance with this standard:
This Class [B] digital apparatus complies with Canadian ICES-00 .

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3.4.3. FCC Hearing-Aid Compatibility (HAC) Regulations for Wireless Devices
On July 10, 00, the U.S. Federal Communications Commission (FCC) Report and Order in WT
Docket 01-09 modified the exception of wireless phones under the Hearing Aid
Compatibility Act of 1988 (HAC Act) to require digital wireless phones be compatible with
hearing-aids. The intent of the HAC Act is to ensure reasonable access to
telecommunications services for persons with hearing disabilities.
While some wireless phones are used near some hearing devices (hearing aids and cochlear
implants), users may detect a buzzing, humming, or whining noise. Some hearing devices
are more immune than others to this interference noise, and phones also vary in the
amount of interference they generate.
The wireless telephone industry has developed a rating system for wireless phones, to
assist hearing device users find phones that may be compatible with their hearing devices.
Not all phones have been rated. Phones that are rated have the rating on their box or a
label located on the box.
The ratings are not guarantees. Results will vary depending on the user’s hearing device
and hearing loss. If your hearing device happens to be vulnerable to interference, you may
not be able to use a rated phone successfully. Trying out the phone with your hearing
device is the best way to evaluate it for your personal needs.
M-Ratings: Phones rated M or M4 meet FCC requirements and are likely to generate less
interference to hearing devices than phones that are not labeled. M4 is the better/higher of
the two ratings. iPA280 is rated M4.
Hearing devices may also be rated. Your hearing device manufacturer or hearing health
professional may help you find this rating. Higher ratings mean that the hearing device is
relatively immune to interference noise. The hearing aid and wireless phone rating values
are then added together. A sum of 5 is considered acceptable for normal use. A sum of 6 is
considered for better use. A sum of 8 is considered for best use.
CAUTION
The user is cautioned that any changes or modification not approved by INGENICO could
void user’s authority to operate the equipment.

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3.5. Water protection
SAM support lid
The SAM sliding lid located under the terminal (see chapter “Installation SAM”) must be in
place during normal operation of the terminal.
Headphone lid
The headphone lid is located on the side of the terminal must be in place
during normal operation of the terminal
SD Card lid
The SD card lid is located on the side of the terminal must
be in place during normal operation of the terminal
Cable lid
The cable lid is located under the terminal (see chapter “Installing
the iPA280”) must be in place during normal operation of the
terminal.
It shall be in connection configuration when the iPA280 is
connected into the cradle:
SPM S art Card Rubber Cover
A cover for the smart card connector entrance is attached to the
side of the PDA. It must be placed on the connector when the smart
card reader is not used in order to protect against unwanted liquid or
dust.

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3.6. Main Characteristics
The main technical characteristics of the terminal Ingenico iPA280 are:
Ter inal
Weight about 560 g with paper roll, SPM and
battery
Size (with foot in middle position) 190 x 86(75) x 42( 9) mm (l x w x h)
Micro SD slot 1
operating bands
BT:2402-2480MHz
WLAN:2412-2462MHz for US used
2412-2472MHz for EU used
WWAN:900/1800MHz for EU used
850/1900MHz for US used
SPM part
Weight 160 g
Dimensions 140 x 86x 20 mm (l x w x h)
Cable length
Power block cable approx 1, m
Display
Type Graphical TFT color
Display area (active zone) .5”
Number of pixels 480 x 640
Technology Transflective
Backlight LED
Brightness 180 cd/m²
Contrast 1:1500
Number of colors 262k
Operating conditions
Charging temperature range 0°C to 40°C
Operating temperature range -10°C to 50°C
Max relative humidity 5% to 90%, not condensing
Storage conditions
Storage temperature -20°C, +60°C
Max relative humidity 5% to 90°C

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4. Installation and connection
CAUTION: Before to start, ake sure you have re oved the protective fil battery.
4.1. Battery
To access the battery follow the instructions below:
•Open the battery co part ent using the slide levers in the direction shown 1
11
1 and
follow the procedure illustrated by arrows on illustration.
•Position the battery pack, making sure the battery contacts are
aligned with the contacts in the compartment, as shown in the
following illustration.
•Place the battery pack into the battery bay and press the battery
securely into the compartment.
•Close the device by fitting back the SPM (see section 4.2)
WARNING! There is a risk of fire and burns if the battery pack is
handled improperly.
DO NOT disassembles, crush, puncture, short external contacts, or dispose the battery pack
in fire or water.
DO NOT attempt to open or service the battery pack. Dispose of used batteries according
to local recycling guidelines in your area.
A backup battery cell is embedded into your device to prevent data loss during exchange of
the removable battery pack.

IPA280 – User guide • 1 /4 Copyright © 2010 Ingenico
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4.2. Installing the SPM part on the iPA280 ter inal
The USB connection is located on the rear of the terminal.
The indications below show you how to connect the SPM part to the iPA280 terminal.
•Insert the SPM part to connect the USB connector, then slide down, then lock it
using the two side levers. User can secure the SPM assembly using two standard
screws (size: M1.6xL delivered with the unit) as indicated in the picture.
•The screws prevent too easy access to the battery, SIM and SAMs. A tool has to be
used to remove the SPM in that case.
•The SPM is now connected to the iPA280
USB
SPM lock in
screw
hole

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4.3. Installing SPM SAM
CAUTION :
Before to start, switch off the terminal.
The SPM has two slots for SAM cards. They are placed in the rear of the SPM side, (see
procedure for opening 4.1) . ( The location of modules are engraved in compartment)
When introducing a SAM in its slot, be sure to put the cut corner as indicated on marking.
• Lift the protective caps 1 and introduce the module in its slot to the end until you hear
a click.
To remove SAM, we suggest you to use a piece
of adhesive previously pasted on both sides of
the SAM as shown here below
4.4. Installing PDA SAM and SIM
The PDA side has two slots for SIM cards and two slots for SAM cards. They are placed
inside the battery compartment, in the rear of the terminal (see procedure to opening 4.1) .
•Lift the battery, as shown in the following illustration.
•Slots of module are located under the battery; insert the card
module in its slot. Make sure you put the cut corner as
indicated on marking.
•Put the battery back (see procedure 4.1 ).
Terminal slots
C
ut corner
1
11
1
Adhesive
Corner cut
SAM
S
A
M Cards
S
I
M Cards
S
A
M
S
I
M

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•The position of SIM and SAM slots are indicated in the following picture.
4.5. Installing Micro SD Me ory
•Micro SD Memory slot is located at the right side of
the terminal.
•Insert completely the micro SD memory card in the
slot.
Be careful of the insertion direction. See the illustration below
•To remove the Micro SD Memory Card, push on it with your nails or stylus.
MicroSD Memory slot
SIM
2
Slot SIM
1
Slot
SAM
1
Slot SAM
0
Slot

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4.6. Installing paper roll
CAUTION: Use only paper approved by the anufacturer (width dia eter 57 ). Use of
unsuitable paper is likely to da age the printer of your ter inal (see characteristics in
“Maintenance chapter 5.5.4”). When opening, closing and installing the paper inside the
slot, the user should be careful of the etal cutting edge.
•Open the paper compartment by lifting the cover on the front face and pull the
cover to the rear of the terminal.
ATTENTION
Do not force the cover against stop edge.
•Insert the paper roll in the compartment.
Make sure that GPRS antenna is located in its protective fil .
•Unroll the paper out of the compartment and hold it in
bottom position as illustrated.
•Maintain the paper and close the cover.
•Press in the middle of the cover to close it.
4.7. Connections
•Establishing Device-PC Connection
oInstalling Microsoft ActiveSync
In order to exchange data between your computer and iPA280, Microsoft ActiveSync
must be installed on your computer. Use the data and power cable that comes with
your device to connect the device to your computer.
NOTE: If you have a previous version of the Microsoft ActiveSync installed in your
computer, uninstall it first before installing the latest version of Microsoft ActiveSync.
oConnecting the Device to Your Computer
C
over
Correct position

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1. After ActiveSync has been installed, connect the plug of data and charge cable to
the universal connector at the bottom of your device.
2. Plug the other end of the USB charging cable into a USB port on your computer.
. Turn the device on.
4. ActiveSync starts automatically and configure the USB port to work with the
iPA280. The New Partnership setup wizard will automatically start.
NOTE: If ActiveSync does not start automatically, click Start Programs Microsoft
ActiveSync.
If a message appears indicating that it is unable to detect a connection, click the
Cancel button and manually configure the communication settings.
4.8. Positioning the ter inal
Place the terminal away from any heat source and protected from dust, vibrations and
electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers ...).

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5. Daily use
5.1. iPA Keypad functions
1
2
3
5
4
1
2
4
3
6
1 NAVIGATION keys in the menus
2 FUNCTION keys F
3 CANCEL key (red)
4 CLEAR key (yellow)
5 VALIDATION key (green)
1 Soft key :
•Left Soft key : Corresponding to left menu
•Right Soft key : Corresponding to right menu
•Center Soft key: Application specified
2 Programmable key
3 Navigation key :
•4 Navigation directions
•1 Select (center) / OK
4 Send/End :
•Send (green):
Select Press: opens the phone dialer application
Press (while a call is coming in): Answer the call
Press and Hold (when on a call): goes to speakerphone
•End ( red):
Press (when in a call): ends a call
Press (while a call is coming in): Ignore the call
Press and Hold: ends the data connection
The button can wake up the device during suspend mode
5 Functions key (4) : These key can be set on main system,
but cannot be launched from main system
6 Alphanumeric key (12)
5

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5.2. Touch screen stylus
•Remove the stylus from its holder.
•Hold the stylus as you hold a pencil.
•To make a choice from a menu, lightly tap the tip of the
stylus on that choice.
5.3. LED Display
Behaviour of LED on PDA side
2 LEDs for communications, batteries and SPM
(*) If SIM inserted and device registered, only GSM GPRS information available
Left LED Right LED
Charging RED
Charged GREEN
Battery
Low RED-Flash (*)
Syste power < 15% :
0.3 s on / 1.7 s off
Printer power low :
0.3 s on / 0.55 s off
Printer power cut off:
0.3 s on / 0.3 s off
Blue Tooth BLUE – Flash
On 0.5 s / Off 5 s
WiFi BLUE – Flash
On 0.5 s / Off 5 s
Co unication
GSM GPRS
GREEN
–
Flash
(*)
On 2s
SPM Powered ON YELLOW
Stylus

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5.4. Other keys
ON/OFF
•Press and Hold: turns the device off. Touch panel is not able to wake-up the device.
•Press and Hold when the device is in OFF mode: turns the device on with behavior
similar to soft reset.
•Short Press: suspend/resume of the device.
Volu e
•When phone call is active, press to increase or decrease the phone volume.
•When phone call is not active, press to increase or decrease the PDA volume.
Reset
•You may have to perform a reset if the device freezes (i.e., device no longer
responds to the buttons or tapping on the screen).
•A soft reset allows your device to get a fresh start, similar to rebooting a computer.
This will restart your device. All records and entries are retained after a soft reset.
Unsaved data in open programs may be lost in some cases.
•Lightly press the tip of the stylus to the reset button located on the rear of the
device.
Volume
Key
Reset Key
ON/OFF Key