Micros Systems Workstation 5 User manual

micros® Systems, Inc.
Workstation 5
Field Service Guide
Copyright 2008, 2009
By MICROS Systems, Inc.
Columbia, Maryland USA
All Rights Reserved
Part Number 100016-166 (2nd Edition)

ii
Declarations
Warranties
Although the best efforts are made to ensure that the information
contained in this manual is complete and correct, MICROS Systems, Inc.
makes no warranty of any kind with regard to this material, including but
not limited to the implied warranties of marketability and fitness for a
particular purpose. Information in this manual is subject to change
without notice. MICROS Systems, Inc. shall not be liable for errors
contained herein or for incidental or consequential damages in connection
with the furnishing, performance, or use of this material.
Trademarks
MICROS is a registered trademark of MICROS Systems, Inc.
Microsoft, MS-DOS, Windows, Windows 95, and Windows CE are registered
trademarks of Microsoft Corporation in the U.S. and other countries.
AMD, the AMD logo, and combinations thereof are trademarks of Advanced
Micro Devices, Inc.
General Software, the GS Logo, Embedded BIOS, CE Ready, the CE Ready
logo, and Firmbase are trademarks or registered trademarks of General
Software, Inc.
Printing History
New editions of this manual incorporate new and changed material since
the previous edition. Minor corrections and updates may be incorporated
into reprints of the current edition without changing the date or edition
number.
1st Edition: April 2008
2nd Edition: March, 2009

iii
Table Of Contents
Table Of Contents
Preface
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Who Should Use This Manual? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Document Design and Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Introduction to the WS5 FRUs
Introduction
Casework and Mag Card Reader
Touchscreen Gasket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
IO Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Workstation 5 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Mag Card Reader Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Power Button Actuator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
System Board and Components
Main Board, Bare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
USB Flash Drive, 4GB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
USB Flash Drive, 256M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
BIOS EEPROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Compact Flash Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Compact Flash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
DDR333 DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Battery, CR2032 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
LCD/Touchscreen Assembly
Touchscreen Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
LCD and Touchscreen Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
LCD Panel, 15” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Backlight Inverter Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Cables
LCD Data Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Backlight Inverter Board Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Cable Kit, AC Power In - DC Power Out . . . . . . . . . . . . . . . . . . . . . . 1-10
Dongle, RJ45-DB9, IDN Port to RS232 2-wire serial . . . . . . . . . . . . . 1-10
Serial Port Conversion Dongle, COM5 RJ45 to DB9 . . . . . . . . . . . . . 1-11
LAN Patch Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Cash Drawer Extension Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Workstation 5 Adjustable Stand Accessories
USB Extension Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Third Party Mounting Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

iv
Table of Contents
LCD Customer Display
LCD Interface Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
LCD Module, Optrex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Cable, LCD Pole and Rear Display Head . . . . . . . . . . . . . . . . . . . . . . 1-14
Cable Extension, LCD Pole Display . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
LCD Customer Display Poles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Kit, Front/Rear Cover, /w Lens, Screws, Pole Mount Hinge . . . . . . . 1-15
Hinge Set, LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
WS System Board Technical Overview
Workstation 5 Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
LX800 Processor and TFT Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Processor Core . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
GeodeLink Interface Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
GeodeLink Memory Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
GeodeLink Control Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
GeodeLink Interface Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
FIFO/Synchronous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Transaction Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
PCI Bus Interface Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
PCI Bus Arbiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
GeodeLink Interface General Description . . . . . . . . . . . . . . . . . . . . 2-7
CS5536 Companion Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
System Management Bus Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Real Time Clock (RTC) and CMOS RAM . . . . . . . . . . . . . . . . . . . . . . 2-8
ATA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
LPC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Audio Codec Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Diverse Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Power Management Controller (PMC). . . . . . . . . . . . . . . . . . . . . . . . . 2-10
IDE Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
TFT LCD and Backlight Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
The Graphics Processor (GP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
The Display Controller (DC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Video Processor (VP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
LCD Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Backlight Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Configuration Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Companion Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
USB Flash Drive Power Controller . . . . . . . . . . . . . . . . . . . . . . . . 2-16
CN6 Port Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
USB Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

v
Table Of Contents
CN8 Port Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Touchscreen Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
LPC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
AC’97 Audio Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Realtek ALC203E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Speaker and Line Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Point Of Sale Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Customer Display Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Sending Data to the Customer Display . . . . . . . . . . . . . . . . . . . . . . 2-23
Receiving Data from the Rear Display . . . . . . . . . . . . . . . . . . . . . . 2-24
Receiving Data from the Pole Display . . . . . . . . . . . . . . . . . . . . . . 2-24
Customer Display VCC Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
The LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Mag Stripe Reader Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
IDN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
IDN Transmit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
IDN Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
RS422 Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
IDN Port RS232 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
RS232 Transmit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
RS232 Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
COM5 Modular RS232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
COM1 DB9 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Cash Drawer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Cash Drawer Closed Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
+24V Regulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
System Board Hardware Revision . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
RTL8110SC Ethernet Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
PCI Bus Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Link, Speed and Activity LED Control . . . . . . . . . . . . . . . . . . . . . . . . 2-32
EEPROM Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
System Board Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Standby Domain Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
+12V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
VCC5SB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
VCC3SB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
VCORESB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
VCC1.8SB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Working Domain Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
VCC12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
VCC3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
VCC5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
VCC -12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
VCORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

vi
Table of Contents
Working, Standby and System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Workstation 5 Backlight Inverter Board . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Functional Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Technical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Supply Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Lamp Strike . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Run Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Brightness Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Workstation 5 Troubleshooting
Introduction
Operational Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Workstation 5 Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Booting to Windows Embedded CE 6.0 . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Booting to WEPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Background Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Multiple Boot Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Windows Embedded CE 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
WEPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Pre-boot Firmware Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Platform Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
CAL32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Power-On Self Test (POST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Checking the Power Supply and System Board Voltages . . . . . . . . . . . . . 3-15
WS5 System Board - Standby Voltages . . . . . . . . . . . . . . . . . . . . . . . 3-15
WS5 System Board - Working Voltages . . . . . . . . . . . . . . . . . . . . . . . 3-17
Workstation Recovery and Platform Update Procedures
Windows Embedded CE 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Using WCF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Using the CAL to Configure a Workstation . . . . . . . . . . . . . . . . . . . . 3-20
The CAL Downloads the POS Application . . . . . . . . . . . . . . . . . . . . . 3-20
Stand-Alone CAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Using Windows CE Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Factory Restore Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
WEPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
LCD Display Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Dark LCD (No Backlight) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Blank LCD (No Video). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Flickering LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
LCD Backlight too Dim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
LCD Image Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
LCD Quality Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Configuring the LCD Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Touchscreen Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Touchscreen Not Responding after the Operating System Starts . . . . 3-27

vii
Table Of Contents
Touchscreen Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
False Touches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Local Area Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Workstation 5 Does not Connect to LAN . . . . . . . . . . . . . . . . . . . . . . 3-29
Workstation 5 Does not Connect to LAN (Link LED OFF) . . . . . . . . 3-30
Workstation 5 Does not Connect to LAN (Link LED ON). . . . . . . . . . 3-30
Peripheral Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
IDN Port COM4 (RS422) Does Not Function . . . . . . . . . . . . . . . . . . . 3-31
RS232 COM4 Peripheral Device Does not Function . . . . . . . . . . . . . . 3-31
COM5 RS232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
COM1 RS232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Mag Stripe Reader Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Customer Display Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
WS5 Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Windows Embedded CE 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
WEPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Starting the WS5DiagUtility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
System Information Screen - Hardware Components . . . . . . . . . . 3-35
System Information Screen - Platform Files . . . . . . . . . . . . . . . . . 3-37
Activity Counters, Dump Sys Info and Recovery Image Info . . . . 3-41
WEPOS System Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Remove and Replace the Workstation 5 FRUs
Disassembling the Workstation 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
The Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
LCD/Touchscreen Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Backlight Inverter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Capacitive Touchscreen Interface Board . . . . . . . . . . . . . . . . . . . . . . . 4-16
The System Board
USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
DDR Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Approved DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
BIOS EEPROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Mini-PCI Wireless Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
The Integrated LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Reassembling the Workstation 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Connector and Cable Diagrams
IO Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2
10/100 Ethernet Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4
RS232 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4
Cash Drawer 1 and 2 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

viii
Table of Contents
PS2 Mouse/Keyboard Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Remote Customer Display Connector . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Magnetic Stripe Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Hook-up Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
RS232 from the RS422-A and RS422-B Ports . . . . . . . . . . . . . . . . . . . A-8
Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
8-Pin to 6-Pin Hook-up RS422 Cable (300319-001) . . . . . . . . . . . . . . A-11
Cash Drawer Extension Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Workstation 5 Field Service Guide ix
Preface
In this preface, you’ll find information about this manual. Refer to the preface if
you have questions about the organization, conventions, or contents of this
manual.
In this section
Why Read This Manual?..........................................................................ix
How This Manual Is Organized ...............................................................xi
Notation Conventions..............................................................................xii

x Workstation 5 Field Service Guide
Preface
Why Read This Manual?
Why Read This Manual?
Purpose
This hardware-only guide is intended for those who will be troubleshooting and
repairing the MICROS Workstation 5.
Who Should Use This Manual?
This manual is intended for qualified service personnel who have experience with
the configuration and troubleshooting of MICROS point of sale terminals. The
ability to read schematics and a working knowledge of microprocessor based
systems and related test equipment is required.
The circuit and detailed start-up descriptions contained in this manual are
intended to give the technician a working knowledge of the hardware to be used as
an aid in the troubleshooting and repair of the equipment.
Bibliography
AMD Geode™LX Processor Databook - October 2005
AMD Geode™CS5536 Companion Device Databook
Realtec RTL8110SC Integrated Gigabit Ethernet Controller Data Sheet
SMSC Integrated USB 2.0 Compatible Hub Datasheet Revision 1.8
Winbond W83627HF/F Super IO Datasheet Version 2.0

Workstation 5 Field Service Guide xi
Preface
How This Manual is Organized
How This Manual is Organized
Welcome to the 1st Edition of the Workstation 5 Field Service Guide.
Chapter 1 lists the Workstation Field Replacement Units (FRUs). This includes
casework, LCD and Touchscreen components, the Workstation 5 system board
and components. Images of each FRU are included to avoid confusion.
Chapter 2 provides technical descriptionsof the Workstation 5 System Board with
emphasis on the POS Interfaces including IDN, Customer Display, Mag Stripe
Reader and Cash Drawer interfaces. Other topics include a description of the USB
Interfaces and the System Board Power Distribution.
Chapter 3 covers WS5 troubleshooting. The Chapter starts off with a detailed start
up description of the supported operating systems and provides voltage test points
for the internal power supply and system board voltage regulators.
Chapter 4 includes the FRU remove/replace procedures.
Appendix A includes pin-out diagrams for allWS5 IO Port connectors and related
hook-up cables.

xii Workstation 5 Field Service Guide
Preface
Notation Conventions
Notation Conventions
Symbols
Document Design and Production
Desktop Publishing: Adobe FrameMaker 6.0.
Images: Nikon CoolPix 990/Canon PowerShot A80
Line Drawings: Corel Draw! 7.0.
Image Processing: Paint Shop Pro 8.0/Corel Draw! 7.0.
NOTE
This symbol brings special attention to a related item.
WARNING
This symbol indicates that specific handling instructions or
procedures are required to prevent damage to the hardware or
loss of data.
SHOCK HAZARD
This symbol calls attention to a potential hazard that requires
correct procedures in order to avoid personal injury.
STATIC SENSITIVE DEVICES
This symbol indicates that specific ESD handling procedures
are required.

Workstation 5 Field Service Guide 1-1
Chapter 1
Introduction to the WS5 FRUs
This section introduces the Workstation 5 Field Replaceable Units, or spare
parts. Also, spare parts for the LCD Customer Display can be found at the end
of this Chapter.
In this chapter
Introduction...................................................................................................1-2
Casework and Mag Card Reader ................................................................. 1-3
System Board and Components................................................................... 1-5
Power Supply............................................................................................... 1-7
LCD and Touchscreen Assembly ................................................................ 1-8
Cables........................................................................................................... 1-9
Workstation 5 Adjustable Stand Accessories ............................................ 1-13
LCD Customer Display ............................................................................. 1-14

1-2 Workstation 5 Field Service Guide
Introduction to the WS5 FRUs
Introduction
Introduction
This chapter introduces the Workstation 5 Field Replacement Units (FRUs).
The FRUs are grouped into the following categories.
Casework and Mag Stripe Reader
This section contains the available casework FRUs and the fully assembled
Mag Stripe Reader. The Mag Card Reader is now a complete assembly /w
cable and ready to install.
System Board and Components
This section contains the replacement system board and primary components
such as the USB Flash Drive, BIOS EEPROM, and DIMM.
Power Supply
This section lists the replacement WS5 Power Supply.
LCD Touchscreen Assembly
This section details the LCD Touchscreen Assembly components and includes
the Backlight Inverter Board.
Cables
This section contains all internal cable assemblies as well as several optional
serial port conversion cables.
Workstation 5 Adjustable Stand Accessories
This section lists optional available of the Workstation 5 Adjustable Stand.
LCD Customer Display
This sections lists FRUs available for the Optional Integrated and Pole mount
LCD Customer Display.

Workstation 5 Field Service Guide 1-3
Introduction to the WS5 FRUs
Casework and Mag Card Reader
Casework and Mag Card Reader
Figure 1-1, below illustrates all plastic components and the Mag Stripe Reader
Assembly.
Figure 1-1: Workstation 5 Casework and Mag Card Reader
•Touchscreen Gasket, Workstation 5 - P/N 600537-128
The touchscreen gasket is pressed into a groove around the inside of the
Top Cover.
•Top Cover, Workstation 5 - P/N 400409-005
Includes Operator LED lens and captive mounting screws pre-installed.
Touchscreen Gasket not included.

1-4 Workstation 5 Field Service Guide
Introduction to the WS5 FRUs
Casework and Mag Card Reader
•Door, /w Logo Insert, Workstation 5 - P/N 300323-105
Snap-in IO Door with removable MICROS logo insert.
•Base, Workstation 5 - P/N 400408-005
The plastic base holds the chassis, system board, power supply and Mag
Card Reader assembly. Mounting hardware, Mag Card Reader assembly
and power button actuator not included.
•Mag Card Reader Assembly, MCR /w Cable and Cover - P/N 700293-125
Fully assembled Magnetic Card Reader /w cable and plastic mounting
bracket.
•Power Button Actuator, /w Light Pipe and Screw - P/N 300103-011
Power button actuator assembly includes light pipe and mounting screw.
Mounts to the base to activate the System Board power switch.

Workstation 5 Field Service Guide 1-5
Introduction to the WS5 FRUs
System Board and Components
System Board and Components
Figure 1-2, below lists the System Board FRU and available components.
Figure 1-2: Workstation 5 System Board and Components
• Main Board, Bare, Workstation 5 - P/N 400813-001
Bare ABRD88 system board supplied without DIMM, BIOS ROM, USB
Flash Drive, CMOS Battery, or CF Daughter Card.
• USB Flash Drive, 4GB - P/N 700901-025
Blank 4GB USB Flash Drive for WEPOS. Kit P/N 000218-050, the
WEPOS Recovery Kit can be used to restore the WEPOS Flash Drive.

1-6 Workstation 5 Field Service Guide
Introduction to the WS5 FRUs
System Board and Components
See chapter 3 for more information about recovering the WEPOS image.
• USB Flash Drive, 256M - P/N 700901-020
256M USB Flash Drive is pre-loaded with the Windows Embedded CE 6.0
operating system, platform files and the CAL client utility. Installs on
system board header J9. Not compatible with the Workstation 4 LX System
Board.
• IC, BIOS ROM, WS5 - P/N 100111-011
The pre-programmed 1M BIOS ROM installs in system board socket U36.
Not compatible with the Workstation 4 or Workstation 4 LX.
• Compact Flash Daughter Card - P/N 400373-101
The CF Daughter Card attaches to IDE1 the CF Riser Socket on the
Workstation 5 System Board. Does not include CF Card, cover and
mounting screws. Also compatible with the KWS4, PCWS 2010, the
Workstation 4 and Workstation 4 LX.
• Compact Flash Cards - See Figure 1-2
Blank formatted Compact Flash Card in sizes of 256M, 512M, 1GB, and
2GB. The 256M CF is standard for Windows CE, but a WEPOS unit ships
without a CF card installed. Compatible with all CF based MICROS
workstations.
• DIMM, DDR333 256M - P/N 700502-175
DDR3 DIMM suitable for Windows Embedded CE 6.0. Approved devices
include Wintec WD1UN256X808-333B-PH,
WD1UN256X808-333B-PJ-M01, and Unigen
UG732D6688KV-DHFMSS. Also compatible with the Workstation 4 LX.
Please note that the Windows Embedded CE image is limited to 512M of
RAM.
• DIMM, DDR333 512M - P/N 700502-173
Suitable for WEPOS configurations. Wintec part numbers include
WD1UN512X808-333B-QC and WD1UN512X816-333B-PJ-M01.
• DIMM, DDR333, 1GB - P/N 700502-174
Suitable for WEPOS configurations. Wintec Part Number
WD1UN01GX816-333C-QC.
• Battery, CR2032 - P/N 7000043-005
CR2032 Lithium Coin Cell. This battery is also used on the WS4, WS4
LX, PCWS 2010, PCWS Eclipse and KWS4 System Boards.

Workstation 5 Field Service Guide 1-7
Introduction to the WS5 FRUs
Power Supply
Power Supply
• Power Supply - P/N 700351-022
The +12V 100W open frame power supply is shown in Figure 1-3. Power
Supply vendor and appearance may vary. Not compatible with the
Workstation 4/4 LX.
Figure 1-3: Workstation 5 Power Supply

1-8 Workstation 5 Field Service Guide
Introduction to the WS5 FRUs
LCD and Touchscreen Assembly
LCD and Touchscreen Assembly
Figure 1-4, displays the FRUs associated with Workstation 5 LCD and
Touchscreen Assembly.
Figure 1-4: LCD and Touchscreen Assembly FRUs
• Touchscreen Panel, 15.0” Resistive, ELO E055550 or ELO E457626 - P/N
400386-020
Five-wire resistive touch panel.
• Bracket, LCD and Touchscreen Assy, /w captive screws - P/N 400365-005
This bracket houses the touchscreen glass and the LCD panel.
• Display 15” LCD, WS5 - P/N 700594-040
Replacement 15” Sharp or AUO LCD Panel. See Chapter 3 for jumper
configurations.
• Inverter Board, WS5 - P/N 400499-010
Workstation 5 compatible push-pull Backlight Inverter Board. Mounts to
the LCD plate. Compatible only with the Workstation 5.