VeriFone VX 520 Series User manual

TERMINAL MESSAGES AUTOMATIC DOWNLOADS
With this application, downloads are
automatically initiated by the terminal
at a preset time and date. Some
automatic downloads will require the
terminal to be re-authenticated. Any
manual congurations performed on the
terminal will be reset after a download.
Verifone
Quick Reference
Guide
CASH ADVANCE
VX 520,
XEVA433
AMOUNT DUE/BALANCE DUE: A partial
authorization has occurred. Ask customer
for another form of payment for the
remaining balance of the sale. Press ENTER
to print the receipt. Pressing CANCEL will
not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE):
Checks if the street address and ZIP code
entered match the customer’s billing address.
CALL: Call Voice Authorization Center. If
approved, proceed with Oine Entry.
HOLD/CALL OR PICK UP CARD: Hold the card.
Use Code 10 procedure. Call the Voice
Authorization Center.
CARD SWIPE ERROR: Magnetic stripe did not
read. Swipe card again or manually key-in
account number.
COMM ERROR: A communication error has
occurred. Check line connections, call
Help Desk.
GB (NUMBER): Good batch. Batch
transmission accepted.
MANUAL ENTRY NOT ALLOWED: Current
transaction will not allow manual entry.
Debit cards may not be manually keyed in.
QD (NUMBER) OR RB (NUMBER): Quit
Duplicating or Rejected Batch. Call Help Desk.
RECORD NOT FOUND: Invoice number is not
found in terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call
help desk.
V-CODE: Verication Code. A 3-4 digit
non embossed number found on card
signature panel or near embossed
account number on front. V-code may
be prompted for on a manually-entered
transaction.
0300023
V102215

CASH ADVANCE
• Select CASH ADVANCE
– ENTER
• Enter cash advance amount and press ENTER
• Select YES
• Swipe customer card, insert customer card, or
manually enter account number and press
ENTER
–
– CREDIT
–
ENTER
– ENTER
– YES
– ENTER, or press ENTER
– I NO
– ENTER
– ENTER
• Select ID Type
• Enter ID number and press ENTER
– Enter State code and press ENTER
press ENTER
–
ENTER
• Terminal dials out
– YES or NO
• Receipt prints
ADD TELLER
• Press ENTER
• Select TELLER SETUP
• Select ADD TELLER
ENTER
ENTER
ENTER
ENTER
• Repeat steps to add another teller
Reversals may only be processed on cash
advance transactions within the current batch.
• Press the purple key until
Reversal displays
• Select REVERSAL
PARTIAL
AMT
• Enter retrieval information, and press ENTER
YES
NO
–
ENTER
• Terminal dials out, receipt prints
• Press the purple key until Cash
Adv displays
• Select CASH ADV
– Enter and press ENTER
• Enter cash advance amount and press ENTER
• Select YES
• Swipe customer card, insert customer card, or
manually enter account number and press
ENTER
• Select CREDIT
– Enter and press
ENTER
– Enter and press ENTER
and press
ENTER
• Enter approval code and press
ENTER
• Select ID Type
• Enter ID number and press ENTER
– Enter press ENTER
date of the ID card and
press ENTER
• Receipt prints
REPRINT A RECEIPT
• Press the purple REPRINT key
LAST RECEIPT
ANY RECEIPT
–
ENTER
• Receipt prints
TRANSACTION REVIEW
or response
• Terminal will display
• DO NOT delete batch or continue without Help
Desk
REPORTS
• Press the purple REPORTS key
TOTALS
DETAIL TELLER
REPORTS
– TOTALS or
DETAIL
– I ONE ALL
– ENTER
• Report prints
• Press the purple
Review displays
• Select
SRVR AMT
ACCT
• Enter retrieval information, and press ENTER
• Transaction displays, select PREV or to
scroll transactions
• Press the purple
Totals displays
• Select
– PREV or
SLCT
ENTER
• Press the purple key until
Settlement displays
• Select SETTLEMENT
• Cash advance and refund totals display, press
ENTER to conrm
–
ENTER
ACCEPTED
• Press ENTER
• Settlement report prints
AUTHENTICATE THE TERMINAL
• Press ENTER
• Select SETUP
– Enter password and press ENTER
• Select AUTHENTICATION
• Enter the Authentication Code and press
ENTER
• Enter your Zip Code and press ENTER
• Terminal dials out, then displays ACTIVATED
DEACTIVATE THE TERMINAL
• Press ENTER
• Select SETUP
– Enter password and press ENTER
• Select DEACTIVATION
• Terminal dials out, then displays
DEACTIVATED
• More merchants? Select NO
• The screen then displays Authentication Code.
The terminal must be authenticated before
transaction can be processed
ALPHA CHARACTERS
• Press key corresponding with desired letter
• Tap the ALPHA icon until desired letter
appears [Number + ALPHA = Letter]
CARD TYPES ACCEPTED
• Visa
• MasterCard
• Discover