Ingenico Lane/5000 User manual

Lane/5000
User Guide
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
2
Contents
1_Introduction
2_Unpacking
3_Recommendations
3_1 Safety
3_2 Security of your terminal
(tampering attempt detection)
3_3 Main Characteristics
3_3_1 Terminal
3_3_2 Powercharacteristics
4_ Installation
4_1 Positioning the terminal
4_2 Connections
4_3 InstallingtheTerminal
4_3_1 Installing SAM (Secure access module,
optional)
4_3_2 InstallingMicroSDCard(optional)
4_3_3 Connectingtheterminaltothehost
4_4 USB port (optional)
4_5 Stylus pen(optional)
4
5
10
6
12
7
9
12
19
14
15
9
6
13
14
16
19

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
3
5_ Daily use
5_1 Cardreading
5_1_1 Swiping a card
5_1_2 Inserting a smart terminal
5_1_3 Readingacontactlesscard
5_2 Keyboard details and functionality
5_3 Signature capture (optional)
5_4 Audio jack (optional)
6_ Maintenance
6_1 Cleaningoftheterminal
6_2 Transportandstorage
6_3 Troubleshooting
6_4 Environment
(WEE, Batteries and Packaging)
7_Standards
7_1 CE Marking
7_2 WARNING TO USERS IN THE
UNITED STATES
26
7_3 NO UNAUTHORIZED
27
MODIFICATIONS
7_4 ANTENNAREQUIREMENT
7_5 WARNING TO USERS IN THE
CANADA
25
26
20
20
20
23
20
20
21
22
22
23
24
24
26
27
27

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
4
1_ Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the Ingenico
power supply entrusting maintenance operations only to an
authorized person.
Failure to comply with these instructions will void the
m a n u f a c t u r er ’ s r e s p o n s i b i l i t y .
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
5
2_Unpacking
According to the model, the following items are included in the
packaging box (including optional accessories):
The terminal The installation guide
The box may also include the following items depending on your
working configuration:
Cable (specific to your connectivity requirements)
Power supply unit and power cord
A stylus and its holder
Screws to fix the main cable and the trap door
CAUTION
The power supply unit provided with your equipment is
designed for it. It is certified with the Lane/5000. Do not
use any other power supply.
ADVICE
Keep the packaging. It must be re-used whenever the
terminal is shipped.

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
6
3_Recommendations
3_1 Safety
Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.
Power supply unit
CAUTION
Only use the power supply AC/DC provided with Lane/5000
(8VDC 2A, 8VDC 3A, 12VDC 2,5A or 8VDC 4A) or the power
provided by a cash register limited power source (LPS).
Authorized power supply units :
Power Supply
Unit Supplier
Type
Supplier
reference
Electrical
characteristics
Ingenico
part number
PHIHONG
TECHNOLOGY
Co. Ltd
Desktop
PSM32W-
080 8VDC 4A
Class V
296186619
PHIHONG
TECHNOLOGY
Co. Ltd
Wallplug
PSC16A-
080L6IN-R
PSC16E-
080L6IN-R
8VDC 2A
Class VI
296196003
296199611
PHIHONG
TECHNOLOGY
Co. Ltd
Desktop
PSM24W-
080L6IN-R 8VDC 3A
Class VI
296198809
PHIHONG
TECHNOLOGY
Co. Ltd
Desktop
PSAC30U-
120L6INA-R
12VDC 2,5A
Class VI
296204884AB
PSU class VI must be used in US.

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
7
CAUTION
Use only the power supply specified for this product and
certified for the country of use. If the power supply is not
provided with the product, please contact your reseller.
Desktop Power Supply units have to be connected to the mains with
one of these cables:
Power cord 189609046 (European plug)
Power cord 188413214 (US plug)
CAUTION
Lithium battery cell
The terminal is fitted with a lithium battery cell which is
not accessible to the user. Only a qualified technician is
authorized to open the unit and change this component.
Risk of explosionif the batteryis replaced by an incorrect
type.Disposeofusedbatteryaccordingtotheinstructions.
Electrical power supply network
The electrical outlet must meet the following criteria;
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use.
For type A plug, the protection of the installation must be set
to 20 A.
Explosion areas
C e r t a i n r e g u l a t i o n s r e s t r i c t t h e u s e o f r a d i o eq u i p m e n t i n c h e m i c a l
plants,fuel depots and anysitewhereblastingis carried out. You are
urged to comply with these regulations. Theterminal shall be protected
byaspeciallyfittedandcertifiedcoverenablinguseinproximitytoa
fuel pump.
Bottom side compartment trapdoor
Locatedundertheterminal,itmustbeinplaceduringnormaloperation
of the device.
3_2 Security of your terminal
(tampering attempt detection)
YourdevicefulfilscurrentapplicablePCIPTSsecurityrequirements.
Uponreceiptofyourterminalyoushouldcheckforsignsoftampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
thekeypadisfirmlyinplace;thatthereisnoevidenceofunusualwires
that have been connected to any ports onyour terminal orassociated
equipment, the chip card reader or any other part of your terminal.

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
8
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal.
Yourterminal detects any“tamperedstate”.In this statethe terminal
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message,youshouldcontacttheterminalhelpdeskimmediately.
You are strongly advised to ensure that privileged access to your
terminalisonlygrantedtostaffthathavebeenindependentlyverified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
Warranty label
(under the
trapdoor)
WARNING
If the warranty label is torn or removed, the warranty will
be void.
CAUTION
Positioning of the Lane/5000 on check stand must be in
such a way to make cardholder PIN (Personal Identification
Number) spying infeasible.
Installingdevice on anadjustablestandmust be in such a
waythatconsumerscanswiveltheterminalsidewaysand/
ortiltitforwards/backwardstoapositionthatmakesvisual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN-
entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
9
3_3 Main Characteristics
3_3_1 Terminal
Processor Application &
Crypto processor
Cortex A5 64 bits
Memory
Internal
External
512 MB Flash, 512 MB RAM
MicroSD up to 32GB
Option
OS
Telium Tetra OS
SAM
3
Cards readers
Magstripe
Smart card
Contactless
ISO 1/2/3, 500K lifespan
EMV Level 1, 500K lifespan
EMV Level 1 compliant
Display
Color
3.5" backlit LCD, HVGA
(480 x 320 pixels)
Touchscreen
Resistive
Capacitive
Finger & stylus (300k
lifespan
signature)
Finger & stylus (1000k lifes-
pan signature)
Option
Keypad
15 keys, raised Marking,
backlit
Audio
Buzzer
Audio jack
Speaker
Stereo
Mono
Option
Option
Video
Video accelerator
H264 codec
Terminal
connectivity
Wired Ethernet 10/100 base T
Terminal
connections
USB
Serial
USB Host
2nd USB Host
USB Slave
1 R232
Option
Power supply
Powered USB
Powered R232
Powered Ethernet
External power
supply
5V
12V (USB retail)
12V
PoE 802.3af compliant
Option
Option
Option

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
10
Terminal size
186x110x42 mm
(7.3x4.3x1.7")
Weight
350 g (12.3 oz)
Environment OperatingTemperature
Storage Temperature
Operating Humidity
0°C to 45°C (32°F to 113°F)
-20°C to +55°C (-4°F to 131°F)
85% non-condensing at +40°C
(104°F)
Accessory
Privacy shield Factory mounted Option
Security
PCI PTS 4.x Online &
Offline ready
The terminal is intented for internal use only.
3_3_2 Power characteristics
The Lane/5000 can be powered by several ways:
An external power supply unit. See the list of the authorized
power supply units in §3_1 page 6.
By POE (Power over Ethernet)
By USB (5VDC or 12VDC)
POE (Power over Ethernet)
The power sourcing equipment must be compliant with IEEE802.3af
standard, class 0 which means 12.95W max. POE implementation in the
Lane 5000 can support both mode A and mode B.
USB
Lane/5000 needs 3.5W at 5V for good performances. Some options are
not supported at 5V (Dual head, camera, Wifi, Bluetooth).
WARNING
The Lane/5000 is not strictly compliant with standard USB
5V 500mA.
Functional test has to be performed with your equipment
to confirm that it can supply the required power and that
transactions can be done without issues. If not, it will be
necessary to use an external power supply unit.

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
11
3_3_3 Terminal Connectivity
USB
High speed USB Device in the single connector
Ethernet
10/100 Base T Ethernet is available on the
Lane/5000. It is recommanded to use TCP Protocol
RS232
It is a 2 wire interface on the Lane/5000 (Rx/Tx). It
can run up to 115200bps

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
12
4_ Installation
4_1 positioning the terminal
Installtheterminalon a flatsurface,with an easy access to an electrical
outlet. Place the terminal away from any heat source and protected
from dust, vibrations and electromagnetic radiations (away from video
terminals, PC, anti-shoplifting barriers ...). The terminal is exclusively
made for indoor use.
The Lane/5000 device may be mounted on a flat surface, wall, or
customer stand.
CAUTION
DonotplacetheLane/5000deviceonaPCmonitor,adjacent
to an electronically active security tag deactivation system,
or near other sources of magnetic fields.
The Lane/5000 device must be at least 30 centimeters (12 inches)
away from an electronically active type of security tag deactivation
pad.
An electronically active system sends out a powerful and
potentially disruptive signal to deactivate the security tag. If
the Lane/5000 device is placed too close to the system’s pad, or
placed above the pad, the product may not work properly.
A passive system is a permanent magnet type that does not send
out a signal. This type should not affect the Lane/5000 device.
Operating conditions
Ambient temperature
from 0°C to +45°C
Max relative humidity 85% RH non-condensing at +40°C
Max altitude 2000 m
Storage conditions
Storage temperature -20°C, +55°C
Max relative humidity 85% at +55°C
This equipment should be installed and operated so that the
radiator is kept at least 20 cm or more away from a person’s
body excluding extremities.

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
13
4_2 Connections
Here are all the connections on the terminal.
The SAMs and the Micro SD.
A type USB port
(Optional)*
Multipoint connector
(Power Supply and
communications)
µSD(Optional)*
SAM1 (Optional)*
* according to the model
SAM2 (Optional)*
Speaker
(Optional)*
SAM3 (Optional)*
3.5mm audio jack
(Optional)*
Front view of the Audio Jack

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
14
1
1
2
4_3 Installing the Terminal
4_3_1 Installing SAM (Secure access
module, optional)
CAUTION
Before starting, switch off the terminal by disconnecting the
cable.
Perform the following operations:
Open the trapdoor
Unclip the trapdoor by pushing down on the clip with
your finger as shown on the figure hereafter.
Then lift the trapdoor to remove it.
Insert the SAM Card into the slot marked , or
3
.
Take care to ensure that the SAM Card is inserted in the
correct manner. The cut corner must be positioned as
indicated on the figure below.
Cut corner
2
1
3
1

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
15
1
Close down side trapdoor
To close the trapdoor, put the trapdoor onto the bottom
casing, and then push it upward to clip it.
CAUTION
Do not use any tools when installing or removing the SAM
Card.
4_3_2 Installing MicroSD Card
(optional)
CAUTION
Before starting, switch off the terminal by disconnecting the
cable.
Perform the following operations:
Open the trapdoor
Unclip the trapdoor by pushing down on the clip with
your finger as shown on the figure hereafter.
Then lift the trapdoor to remove it.
Slidethemetallicparton theleft andliftituptoopen the
card holder, marked (SD)
InsertcompletelytheMicroSDCardintotheslotasindicated
on the figure.
The contacts must be positioned down side.
1

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
16
Close down the card holder and push it to the right until it
clicks shut.
Close down side trapdoor.
Put the trapdoor onto the bottom casing, and then push it
upward to clip it.
4_3_3 Connectingtheterminaltothe
host
CAUTION
C o nn e c t i n g mu s t b e m a de wh e n t h e t e r m i n a l i s p o w e r ed o ff .
Connector
screws (below
the handle,
optional)
Trapdoor screw
(optional)

Lane/5000
900021971 R11 000 05/0917 Copyright©2017Inge
nico
All rights reserved
17
Flip the terminal. There is one single port on the back for
power and communications.
Connect the cable on this port of the Lane/5000.
Connect the other end to the power supply unit.
Plug the power supply into the mains.
WARNING
The main port at the back must not be used to connect a
standard video HDMI cable.
Only connect cables validated for the Lane/5000 by
Ingenico.
Note: screws can be added by the customer to hold more firmly the
trapdoor and the connector (refer to their locations on the figure
above).
The terminal can be connected to the host by several ways, with
optional cables :
High speed USB device
Ethernet
RS232
M o s t o f t h e c a b l e s u s ed w i t h i S C a n d i PP r a n g e s a r e c o m p a t i b l e w i t h t h e
Lane/5000. We advise to check with your reseller their compatibility if
y o u p l a n t o r ep l a c e a n i S C o r a n i PP b y a L a n e / 5000 .
Following are some examples of accessories that can be used to
connecttheLane/5000. Thislistis notexhaustive.Pleasecontactyour
reseller for more information.
Com Box kit installation (optional)
Reference : 296148891AD
This installation kit includes a communication cable (ref.
296141785AC) to connect the terminal to the Com Box, which
dispatches on standard communication connectors :
2 USB ports (1 Host, 1 Device)
1 RS485seriallink(notusableonLane/5000)
1 RS232 serial link
2 Ethernet ports
1 power lead

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
18
Connector forterminal
Connector forterminal
Special USB Shielded cable
Connector forterminal
Power lead RS485
USB device
Ethernet ports
USB host
Connector
for terminal
RS232
RS232 cable (optional)
References: 296114811AB (length 2m)
296114928AB (length5m)
Power supply unit
USB cable (optional)
References: 296111170AD (length 2m)
296114303AD (length 4m)
Power supply unit
USB powered 12V cable (optional)
References: 296178419AB (length 2m)
Connector for terminal
Special USB Shielded cable
Ethernet cable (optional)
Reference : 296114829AC (length 2m)
Power supply unit
Ethernetconnector
12 V
Connector for terminal
Connector for terminal
Connector for terminal

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
19
Part n
(grey S
4_4 USB port (optional)
ThereisanAtypeUSBconnectorontheterminal,locatedontherear
side,belowthecontactlessantenna(see picturehereafter).
Open the rubber trap to access it.
ThisportmanagesHostconnections,toconnectanUSBflashdrive
or another device.
4_5 Stylus Pen (optional)
The stylus pen and its holder must be installed on the left side of
the terminal.
Removetheadhesiveprotection,insertthepinoftheholderinside
the Kensington hole, and press firmly inplace.
A magnet in the holder keeps the stylus in position.
Use the stylus type corresponding to the screen type (resistive or
capacitive)
Part numbers : 296219137 – for resistive stylus kit
(grey oft Grip)
296219158 – for capacitive stylus kit (RED
Soft Grip)
WARNING
Werecommendtothecustomertoprovideguidanceto
the cardholder as to avoid having his card close to any
magnets on the device since the card may be damaged.
There is one magnet in the stylus and another in its
holder.

Lane/5000
900021971 R11 000 05/0917 Copyright©2017
Ingenico
All rights reserved
20
5_ Daily use
5_1 Card reading
5_1_1 Swiping a card
Insert the card manually in the reader,
magnetic stripe facing the main body of
the terminal, and slide the card from the
reartothefrontina continuousmotion for
best results.
When sliding the card through the reader,
make sure that the magnetic stripe on the
card is facing the Lane/5000 display screen
(see Swiping a Magnetic Stripe Card).
Swipe the card with constant speed, neither too slowly nor
too fast, to maximize the reading efficiency
5_1_2 Inserting a smart card
C h i p c a r d s s h o u l d b e i n s e r t ed i n t o y o u r
terminal as illustrated with the chip facing
up and into the card reader.
5_1_3 Reading a contactless card
Bring thecardtotheactivezoneabove the
contactless logo (at about1cm).
Keepthecardcloseto thecontactless logo
during the transaction.