HomePluss ecoPLUS EP-1000 Troubleshooting guide

OWNER’S MANUAL & INSTALLATION GUIDE
ecoPLUS™ EP-1000
PLEASE READ THIS MANUAL CAREFULLY BEFORE
ATTEMPTING INSTALLATION. FAILURE TO FOLLOW THESE
INSTRUCTIONS MAY AFFECT THE PERFORMANCE OF YOUR
SYSTEM VOID YOUR WARRANTY AND RESULT IN
PROPERTY DAMAGE.
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Congratulations on the purchase of your ecoPLUS™ Series premium whole house water
filtration system.
ecoPLUS™ is specifically engineered to treat city water by removing chlorine, chloramine,
disinfection by-products, bad tastes and odors, and other trace contaminants including
VO s, pesticides, herbicides, organic chemicals, lead, and more. ecoPLUS™ delivers
refreshing, great tasting drinking water, and protects your skin and hair from the damaging
effects of these contaminants.
To get maximum performance from your ecoPLUS™ system, we encourage to read this
manual in its entirely before installation and operation of your filter.
IMPORTANT SAFETY SYMBOLS
Hazards or unsafe practices that may result in personal injury
and/or severe property damage.
Hazards or unsafe practices that may cause operational
problems with your water treatment system.

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Table of Contents:
GENERAL WARNINGS ……………………………………………………………………………………………...….. …….. 4
OPERATING ONDITIONS …………………………………………………………………………………………….…... 5
INSTALLATION ………………………………………………………………………………………………………….…..…..….. 6
Step 1 – Pre-Installation Inspection ……………………………………………………………..……… 7
Step 2 – Selecting an Installation Location ………………………………………………..…..... 8
Step 3 – Load Media Tank ……………………………………………………………………………………… 9
Step 4 – Attach Mounting Bracket to Housing ap ………………………………..……… 11
Step 5 – Attach Housing ap to Wall …………………………………………………………………. 11
Step 6 – Install artridge Filter and Attach Sump ……………………………………….…… 12
Step 7 – onnect Outlet Assembly to the Bypass Assembly ……………………..…. 13
Step 8 – onnect the Bypass Assembly to Valve Head ……………………………..….. 14
Step 9 – onnect the Inlet Assembly to the Housing ap ………………………..…… 14
Step 10 – onnect the Bypass to the Inlet Assembly …………………………………..…….. 15
Step 11 – Turn off the Water & Electric Water Heaters ………………………………….… 16
Step 12 – onnect the System to Inlet and Outlet Pipes ………………………………… 17
Step 13 – Initial Start-up and Leak Testing …………………………………………………......…. 18
TROUBLESHOOTING ………………………………………………………………………….……………………….…..…… 20
MAINTENAN E ………………………………………………………………………………….…………………….…..….……. 21
VALIDATIONS ……………………………………………………………………………………..…………………….…..….……. 23
SATISFA TION GUARANTEE ……………………………………………………….…………………….…..….……. 24
WARRANTY INFORMATION …………………………………………………………………………………..……..…… 24

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GENERAL WARNINGS
Do not allow children or pets to play on or around the water filter.
Do not install or store this filter system where it will be exposed to freezing temperatures.
Do not tamper with controls.
Do not repair, replace, or attempt to service any part of the system unless specifically
instructed to in this manual and you have the understanding, tools, and skills necessary to
carry out the procedure.
Packing materials can be dangerous to children. Keep all packing material (plastic bags,
polystyrene, boxes, etc.) well out of children’s reach.
Individual components of this water treatment system, and the installed system, are heavy.
Precautions should be taken to prevent personal injury or strain. Do not move heavy
components without assistance if you are not physically capable of safely carrying out the
procedure.
If the water treatment system is to be left unattended for an extended period of time
(vacation, etc.), we strongly recommend that you turn off the water supply to the system, or
the whole house, while you are away.
If your water pipes are metal (galvanized or copper), they may be used to ground electrical
systems, appliances, or your phone line. If this is the case, be sure to install regulation
ground clamps to the metal pipe on each side of the filter system and connect a jumper wire
between the 2 clamps (#4 gauge solid copper wire recommended). onsult a certified
electrician or plumber if you are unsure.
This water treatment system is designed specifically for the treatment of chlorinated city
water supplies. ecoPLUS™ is not intended to be used to treat water from private wells or
private surface water sources.

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OPERATING CONDITIONS
The following chart provides guidance on the conditions required for successful operation of
your ecoPLUS™ system.
This water treatment system is designed specifically for the treatment of chlorinated city
water supplies. ecoPLUS™ is not intended to be used to treat water from private wells or
private surface water sources. If you are unsure of the status of your water supply, please
contact your dealer for assistance.
USE OF THIS EQUIPMENT OUTSIDE OF THESE OPERATING CONDITIONS MAY
ADVERSELY AFFECT THE PERFORMANCE OF YOUR SYSTEM RESULT IN SYSTEM
DAMAGE INCLUDING WATER LEAKS AND CORRESPONDING PROPERTY DAMAGE AND
MAY VOID YOUR WARRANTY.
Minimum Water Pressure 20 PSI
Maximum Water Pressure 90 PSI*
Recommended Water Pressure 40-70 PSI
Water Temperature 36F to 100F (2 to 38 )
Minimum Air Temperature 32°F (0° )**
pH Range 6.5*** to 8.5
Maximum Service Flow Rate 15 GPM (37 LPM)
Recommended Service Flow Rate <10 GPM (25 LPM)
Water Supply Treated ity Water
* While the ecoPLUS™ system is built to withstand pressures exceeding 90 PSI, if your water
pressure is greater than 70 PSI, we recommend that you have a certified plumber install a
pressure reducing valve ahead of the ecoPLUS ™ system.
** The system cannot be subjected to freezing conditions or severe damage to the system
and your property could occur.
*** pH correction is strongly recommended where pH levels are less than 6.5 to prevent
damage to your plumbing system, and to prevent the leaching of metals from copper and
brass plumbing components and solder in your home. ontact your dealer for
recommendations.

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INSTALLATION
WE RECOMMEND THAT YOU READ THIS ENTIRE MANUAL BEFORE STARTING THE
ACTUAL INSTALLATION. WHILE WE STRONGLY RECOMMEND THAT A LICENSED
PLUMBER PERFORM ALL INSTALLATION WORK A MECHANICALLY-INCLINED
HOMEOWNER WITH SUITABLE PLUMBING KNOWLEDGE CAN INSTALL THIS SYSTEM.
IN ALL CASES IT IS CRITICAL THAT THE INSTALLATION BE DONE IN ACCORDANCE
WITH THESE INSTRUCTIONS AND ALL APPLICABLE PLUMBING AND ELECTRICAL
CODES. BE SURE TO OBTAIN ALL REQUIRED PERMITS. IF THESE INSTRUCTIONS AND
THE APPLICABLE CODES ARE IN CONFLICT THE RELEVANT PLUMBING/ELECTRICAL
CODE SHALL BE FOLLOWED. EQUIPMENT FAILURE PERSONAL INJURY OR PROPERTY
DAMAGE CAN RESULT IF THIS EQUIPMENT IS NOT INSTALLED PROPERLY.
ONCE FILLED KEEP THE MEDIA TANK UPRIGHT AT ALL TIMES.
John Guest® Quick-Connect Style Fittings
Several steps in the installation use a special type of quick connect fitting made by
John Guest®. To connect a John Guest® fitting, unlock the fitting by turning the collet
counter-clockwise until the fitting loosens. A small gap will open between the collet
and the back of the fitting. Push the tube firmly into the fitting as far as it will go. Turn
the collet clockwise until tight to secure the fitting. Pull out on the tube to ensure a
good connection has been made. The pipe can be removed from the fitting by
loosening the collet again and depressing the collar evenly while pulling outward on
the tube.

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Step 1. – Pre-Installation Inspection
Inspect all of the components that you received with your unit. You should have received the
following:
1. ecoPlus™ Media Tank
2. artridge Filter Housing ap
3. artridge Filter Housing Sump
4. Sediment Pre-Filter (shipped inside #3)
5. Mounting Bracket
6. Bypass Assembly
7. Flexible Stainless Steel onnectors
8. Outlet Assembly
9. Inlet Assembly
10. Spanner Wrench
11. Small Parts Bag (8 Lag Bolts / 8 Washers /
Small Tube of Silicon Lubricant)
12. ecoPlus™ Valve Head w/ Upper Screen
13. Riser Tube (shipped inside #1)
14. Undebed Gravel (Media #1)
15. KDF 55 (Media #2)
16. oconut Shell arbon (Media #3)
17. atalytic arbon (Media #4)
18. Inert Beads (Media #5)
19. Media Funnel
20. Dust Mask (not shown)

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Step 2. – Selecting an Installation Location
While exterior installation in warm climate areas is possible, we strongly recommend interior
installation only. The system cannot be allowed to freeze or severe system damage could
occur. The system should not be exposed to rain and it should not be installed in direct
sunlight, as long-term exposure to UV light could damage components of the system.
Select a location for installation of your water filter that is within close proximity to the main
incoming water line of the home. The location should have a firm, level surface with enough
space for the unit itself and sufficient space surrounding the unit to facilitate maintenance.
The approximate minimum installation space required for
this model is:
28.5” Wide x 63” High x 21.5” Deep
In most cases, the system should be installed after the
branch line(s) to exterior irrigation, unless you want your
exterior faucets to deliver treated water. Depending on
the configuration of your plumbing system, this is not
always possible. ecoPLUS™ should be installed after
your pressure tank and booster pump, if applicable, and
before your hot water heater.
IF YOU HAVE OTHER WATER TREATMENT EQUIPMENT
YOU SHOULD DISCUSS THE ORDER OF YOUR TREATMENT EQUIPMENT WITH YOUR
DEALER PRIOR TO INSTALLATION.
WHILE WATER LEAKS ARE VERY RARE AND UNEXPECTED YOUR WATER FILTER
SYSTEM SHOULD BE LOCATED NEXT TO A FLOOR DRAIN OR PROTECTED BY A WATER
LEAK DETECTION SYSTEM WITH AUTOMATIC SHUT-OFF VALVE TO PREVENT WATER
DAMAGE TO YOUR PROPERTY IN THE UNLIKELY EVENT OF A WATER LEAK.
RECOMMENDED WATER LEAK DETECTION SYSTEMS ARE AVAILABLE AT WWW.A-LEAK-
DETECTOR.COM.
63”
28.5”

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Step 3. – Load Media Tank
Insert the riser tube assembly into the tank. One the end of the riser tube, there is a distributor
which looks like a cone-shaped plastic screen. There is a recess in the center of the tank to
accept the distributor to keep it properly aligned. The riser tube has been pre-cut to the
correct height for you. When the distributor is correctly positioned, the top of the riser tube
will be slightly below or flush to the top of the tank. If the tube is protruding above the top of
the tank, the distributor is not nested correctly in the recess at the bottom of the tank.
Add enough water to the tank to cover the distributor with a minimum of 12 inches of water.
This will prevent damage to the lower distributor as media is loaded. Place the funnel into
the tank so that the riser tube is in the middle. Place tape over the open end of the riser tube.
This will prevent gravel or media from accidentally going down the tube during the following
steps.
For the following steps, we recommend that you wear the dust mask provided. Take the
bag/box of gravel and, using a small scoop, add the gravel to the tank through the funnel to
completely cover the distributor. Use all of the gravel. Be sure to provide some downward
pressure on the riser tube while adding the gravel to ensure that the distributor does not shift
out of its recess or rise up. Ensure that you create an even layer of gravel across the bottom
of the tank. Ensure that the riser tube remains centered in the opening at the top of the tank.
media 2, 3, 4 & 5

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Once this is complete, add the KDF 55 Media next (marked Media #2) in the same manner.
Use all of the KDF 55 media provided.
Next, add the oconut Shell Activated arbon (marked Media #3) in the same manner. Use
all of the media provided. Using a small scoop to add the media slowly will help reduce
dust.
Finally, add the atalytic arbon (marked Media #4) and Inert Beads (marked Media #5) in
the same manner. Use all of the media provided.
Depending on the capacity of the system, there will only be enough media to fill the tank to
about 1/2 to 3/4 full. This is normal. The media tank should never be filled to the top of the
tank as the remaining space, known as the “freeboard,” is necessary for the media to have
room to expand during the service cycle.
Once you have finished adding the media to the tank, remove the tape from the distributor
tube. Be careful not to pull upwards on the riser tube while doing this as it is important that
the distributor remain in its recess at the bottom of the tank.
Fill the media tank with water up to within a couple of inches of the top of the tank. This will
allow the media to pre-soak, thereby preventing media loss during the initial backwash.
Apply a small amount of lubricant to the top inch of the outside of the riser tube and to the
large o-ring seal on the bottom of the ecoPLUS™ Valve Head. Note: Only use food-grade
silicone lubricant. A small tube of lubricant is provided in the small parts bag. Do NOT
use petroleum jelly.
The ecoPLUS™ Valve Head can now be secured to the top of the tank. Before attaching the
Valve Head, check to make sure that there is no debris such as gravel or media in the tank
threads. Screw the Valve Head onto the tank – make sure that the riser tube inserts into the
center hole in the upper screen and the control valve as you screw down the valve. The
control valve should be hand-tightened (clockwise). A firm grasp with both hands will work.
Do not over-tighten. Do NOT use pipe cement (“pipe dope”) or Teflon® tape on the threads.

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Step 4. – Attach Mounting Bracket to Housing Cap
Using four (4) of the lag bolts and washers from the small parts bag, attach the mounting
bracket to the cartridge filter housing cap as shown in the diagram below. The inlet of the
housing should be on the left.
Step 5. – Attach Housing Cap to Wall
Attach the cartridge filter housing cap and mounting bracket to your wall using the
remaining four (4) lag bolts and washers as shown below. The top of the mounting
bracket should be mounted EXACTLY 62 ¾ (62.75) inches off the floor. Use a carpenter’s
level to ensure that the bracket is mounted level to the floor. You will need to ensure that
there is adequate space on either side of the bracket to accommodate the system. You will
need approximately 9-12 inches on the left and 15-18 inches on the right.
If mounting to drywall, we recommend that you use suitable wall anchors or that you mount
a small piece of 3/4 inch plywood to the wall first, ensuring that it is securely screwed into
the wall studs. When the cartridge filter housing is full of water, it is heavy, so it is important
to ensure that the mounting will be strong enough to support the weight.

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Step 6. – Install Cartridge Filter and Attach Sump
Remove the protective plastic wrap from the sediment pre-filter and place it in the cartridge
filter housing sump. At the bottom of the sump, there is a raised portion in the middle
(standpipe) that will help center the filter in the housing. The standpipe will fit inside the hole
62 3/4 inches
from floor to
top of bracket
9 inches
clearance to
left of bracket
15 inches
clearance to
left of bracket

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that runs through the middle of the filter cartridge. heck to make sure that the black O-ring
is seated properly in the grove at the top of the housing sump, then screw the housing sump
containing the filter cartridge onto the cartridge filter housing cap. Hand tighten only - do not
use the spanner wrench. Do not over-tighten! Excessive force is not required to obtain a
good seal.
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Step 7. – Connect Outlet Assembly to the Bypass Assembly
Thread the outlet assembly on to the outlet side of the bypass assembly as shown. Note the
position of the fitting stop. The threaded collar of the outlet adapter should thread right up to
the fitting stop.
If there is a gap between the outlet adapter’s collar and the fitting stop, it is not threaded on
far enough. Excessive force is not required to obtain a good seal. Do not over-tighten.

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Step 8. – Connect the Bypass Assembly to Valve Head
Thread the bypass assembly on to the valve
head on the ecoPlus™ media tank as shown.
Again, note the position of the fitting stops.
The threaded collars of the bypass assembly
should thread right up to the fitting stops with
no gap. Excessive force is not required to
obtain a good seal. Do not over-tighten.
Step 9. – Connect the Inlet
Assembly to the Housing Cap
Refer to John Guest® Quick-Connect Style
Fittings above. First, ensure the John Guest®
fitting is “unlocked.” Then push the elbow end
of the inlet assembly on to the black stem adapter as far as it will go.

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Then, turn the collet to securely lock the fitting.
Step 10. – Connect Bypass to Inlet Assembly
Position the ecoPLUS™ media tank to align the bypass assembly with the inlet assembly
attached to the cartridge filter housing cap.
Note that the black base of the media tank is not permanently attached to the rest of the
tank. If your tank appears to be crooked, the base has likely been knocked out of alignment
during shipping. This can be correct by picking the tank up and tapping it on a hard surface
while holding it perpendicular to the floor. A few light taps will generally straighten it out.
Thread the inlet assembly on to the bypass assembly as shown in the same manner as
previous steps. There is a small amount of “play” in the bypass assembly to help address
minor misalignments. This is normal and will prevent undue stress on the components.
Make sure that the tank sits perpendicular to the floor.

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Step 11. – Turn Off Water & Electric Water Heaters
FAILURE TO FOLLOW THIS PROCEDURE COULD RESULT IN SERIOUS PERMANENT
DAMAGE TO THE HEATING ELEMENTS IN YOUR WATER HEATER.
If you have a conventional electric water heater or an on-demand (tankless) electric water
heater, we highly recommend that you turn off the power to the heater while installing any
water treatment equipment. Turn off power to your water heater now.

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Turn off the household main water shutoff valve. Open several plumbing fixtures inside the
home as well as the outside faucets to drain as much water out of the plumbing system as
possible.
Following completion of the entire installation, restore the water flow by turning on the
household main water valve and allow all air to be purged from the plumbing system before
turning the power back on to your water heater.
Step 12. – Connect System to Inlet and Outlet Pipes
The 1 inch NPT stainless steel fitting on the inlet side of the cartridge filter housing cap
should be plumbed to your incoming water supply pipe.
If within reach, this can be done with one of the flexible stainless steel connectors provided
with your system if you have 1 inch PEX, copper, or PV water lines. The non-threaded end
of the connector can be connected directly to 1 inch diameter PEX, copper, or PV tubing
by pushing the fitting on to the tubing as far as it will go. Unlike the other John Guest®
fittings used previously in the installation, there is no locking collet. The black end of the
flexible stainless steel connector threads onto the stainless steel fitting in the same way as
you would attach a garden hose to an outdoor faucet. Do not use Teflon® tape of other
thread sealants and do NOT over-tighten. Excessive force is not required to obtain a good
seal.
The flexible connector can be bent to reach your incoming water line. It is designed to be
bent a many times but not repeatedly over and over. Doing so may reduce the structural
integrity of the fitting.
Alternatively, you can make the plumbing connection between your stainless steel fitting on
the cartridge filter housing cap and your incoming water line with suitable pipe tubing and
fittings from your plumbing supply store.
onnect the outlet assembly on the bypass to your outgoing water pipe in the same manner
using the other flexible stainless steel connector provided, or your own pipe tubing and
fittings if preferred or required.
If desired, you can plumb in shut-off valves before and after the system and/or a bypass loop
that can provide untreated water to your home during servicing.

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Common Installation Configuration:
Step 13 – Initial Start-up and Leak Testing
Ensure that the bypass valve is in the “bypass” position.

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Turn on the main water supply. Open a cold water tap nearby and let the water run for a few
minutes until the system is free of foreign material and air that may have resulted from the
installation. Once the water is running clear and free of air, close the water tap.
INSPECT ALL PLUMBING CONNECTIONS AND THE INTERFACE BETWEEN THE MEDIA
TANK AND ITS VALVE HEAD FOR LEAKS AND REPAIR ANY LEAKS FOUND BEFORE
PROCEEDING.
Media Pre-Soak
Open the bypass valve to the “service” position. Slowly open a nearby faucet, allowing a
slow flow of water. It may take several minutes for the flow of water to arrive as the media
tank will be slowly filling with water. During this time, air will escape from the faucet. It is
normal for the water to be highly discolored at this stage as carbon fines are purged from
the system. ontinue until all air is purged. Then, turn off the faucet and allow the media to
soak for a minimum of twenty-four (24) hours. Set the bypass valve to the “bypass” position
so you can use water during the media pre-soak process. Run the nearby faucet until the
water runs clear.
It is now safe to turn the electricity back on to your water heater.
Final Media Rinse
After the media has soaked for at least twenty-four (24) hours, set the bypass valve to the
“service” position again and open a nearby faucet and allow a slow flow of water to run for 5
minutes. Thereafter, gradually increase the flow rate until a moderate flow of water is
achieved and run at this level for at least another 10 minutes. It is normal for the water to be
discolored at this stage as carbon fines are purged from the system. Gradually increase the
flow rate a little more and run the water until it is completely clear. If you notice a significant
decline in flow rate to the faucet at any point in the process, shut the water off and wait 10
minutes, then resume the process where you left off.
Congratulations!
Your system is now ready to provide treated water to your home!
We recommend that you limit the use of high flow rate applications for the first few days of
operation to allow your carbon media to be fully conditioned and saturated. It is common
and normal for some carbon dust to be released from the filter in the first few days of
operation. This carbon is harmless and will generally go away within about a week.

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TROUBLESHOOTING
Problem Solution
Reduced water pressure and/or flow rate
after initial installation.
Limit high flow rate demands during the first
few days of operation to allow time for the
media bed to condition and saturate with
water. If significant pressure loss is
experienced, turn off water, wait 10 minutes
and try again. Ensure flow rate demands do
not exceed capacity specifications.
Reduced water pressure and/or flow rate at
other times.
The sediment pre-filter may need to be
replaced. In most cases, it should be
replaced every 9 to 12 months. Ensure flow
rate demands do not exceed capacity
specifications.
Treated water is discolored. During the initial start-up and for roughly the
first week after installation, you may notice
small black specs or a grey/black
discoloration caused by carbon fines (dust).
This is normal and will go away on its own.
The carbon dust is not harmful. Air trapped
in your water lines after installation can
sometimes cause the water to appear milky.
If you fill a glass of water and it appears milky
at first, but clears relatively quickly, this is
likely due to micro air bubbles. This situation
is harmless and will go away as the air is
completely purged out of your system.