Honeywell Home Smart Series User manual

User Guide
Read and save these
instructions.
For help please visit
honeywellhome.com
Color Touchscreen
Programmable
Thermostat
M37768
72
Find rebates: HoneywellHome.com/Rebates
RTH9585WF1012
Smart Series
In the box you will find
• Thermostat
• Wallplate
• Screws and anchors
• Quick Start Guide
Features of your thermostat
With your new thermostat, you can:
• Connect to the Internet to monitor and control your heating/cooling system.
• View and change your heating/cooling system settings.
• View and set temperature and schedules.
• Receive alerts via email and get automatic upgrades.
• View outdoor temperature and humidity (requires WiFi set up and registration).
• Thermostat ID Card
• Wire labels
• User Guide
• C-wire adapter and C-wire addendum

69-2715EF—07 ii
Welcome
Congratulations on your purchase of a color
touchscreen programmable thermostat. When
registered to Total Connect Comfort, you can
remotely monitor and control the heating and
cooling system in your home or business—you can
stay connected to your comfort system wherever
you go.
Total Connect Comfort is the perfect solution if you
travel frequently, own a vacation home, a business,
or manage an investment property or if you are
simply looking for peace of mind.
This thermostat works with common 24 volt systems such as forced air,
hydronic, heat pump, oil, gas, and electric. It will not work with millivolt
systems, such as a gas fireplace, or with 120/240 volt systems such as
baseboard electric heat.
MERCURY NOTICE: Do not place your old thermostat in the trash if it
contains mercury in a sealed tube. Contact the Thermostat Recycling
Corporation at www.thermostat-recycle.org or 18002388192 for
information on how and where to properly and safely dispose of your old
thermostat.
CAUTION: ELECTRONIC WASTE NOTICE.
The product should not be disposed of with other household waste. Check for
the nearest authorized collection centers or authorized recyclers. The correct
disposal of end-of-life equipment will help prevent negative consequences for
the environment and human health.
NOTICE: To avoid possible compressor damage, do not run air conditioner if
the outside temperature drops below 50°F (10°C).
Need help?
Visit honeywellhome.com/wifi-thermostat or call 18557335465 for assistance
before returning the thermostat to the store.

69-2715EF—07 1
About your new thermostat
Home screen quick reference................ 1
Business screen quick reference.......... 2
Installation
Installing your thermostat........................3
Connecting to your WiFi network.... 10
Registering your thermostat online... 13
Operation
Setting the time/date .............................. 15
Setting the fan............................................. 15
Selecting system mode .......................... 16
Preset energy-saving schedules........ 16
Adjusting program schedules............. 17
Overriding schedules–home................ 18
Overriding schedules–business......... 18
Viewing equipment status .................... 19
Setting vacation hold–home ............... 19
Setting holiday/event schedules–
business...................................................... 20
Setting custom events–business...... 20
Setting holiday schedule–business... 21
Setting holiday override–business ... 22
Initiating occupancy mode–business.. 22
Customizing screen color...................... 23
Setting preferences .................................. 23
Cleaning the thermostat screen........ 24
Adjusting security settings................... 24
Software updates....................................... 25
Unregistering your thermostat........... 25
Smart Response Technology............... 25
Pre-occupancy purge.............................. 26
Compressor protection........................... 26
Auto changeover........................................ 26
Setting advanced preferences............ 28
Changing system setup ......................... 28
Appendices
Frequently asked questions................. 30
Getting help and responding to
alerts............................................................. 31
Troubleshooting ......................................... 32
Limited warranty ........................................ 34
Table of contents
Quick reference: home use
FAN. Select fan mode.
HOME. Touch to
display Home screen.
Current time.
Outdoor conditions.
Outdoor temperature
and humidity appear
after registration.
Current status.
Shows system mode
(heat/cool).
MODE. Select
system mode (heat,
cool, auto, em heat).
SETTINGS. Touch
to display options.
Start here to set a
program schedule.
Current
setting. Change
temperature
setting and select
temporary or
permanent hold.
Indoor conditions.
Shows indoor
temperature and
humidity.

69-2715EF—07 2
Quick reference: business use
Setting up your thermostat
Setting up your programmable touchscreen thermostat is easy. It is preprogrammed
and ready to go as soon as it is installed and registered.
Install your thermostat.
Connect it to your home wireless network.
Register online for remote access.
Before you begin, you may want to watch a brief installation video.
Use the QR Code®at the front of this guide, or go to
honeywellhome.com/wifi-thermostat
2
3
1
FAN. Select fan mode.
HOME. Touch to
display Home screen.
Current time.
Outdoor conditions.
Outdoor temperature
and humidity appear
after registration.
Current status.
Shows system mode
(heat/cool).
Override. Touch to
temporarily override
the program schedule.
MODE. Select system
mode (heat, cool, auto,
em heat).
SETTINGS. Touch to
display options. Start
here to set a program
schedule.
Thermostat location.
Quickly identify which
thermostat is in
control of a specific
area.
Current setting.
Change temperature
setting and select
temporary or
permanent hold.
Indoor conditions.
Shows indoor
temperature and
humidity.

3 69-2715EF—07
Installing your thermostat
You might need the following tools to install this thermostat:
• No. 2 Phillips screwdriver
• Pen
• Pencil
• Level (optional)
• Drill and bits (3/16” for drywall,
7/32” for plaster) (optional)
• Hammer (optional)
• Electrical tape (optional)
1 Switch OFF power to your
heating/cooling system.
Important! To protect your
equipment, switch OFF the power
to your heating/cooling system
at the breaker box or the system
switch.
or
M31535
Circuit
breaker
box
Heating/
cooling system
power switch
C
M33823A
If you have an older thermostat
with a sealed mercury tube,
turn to page ii for proper
disposal instructions.
Terminal
designation
2 Remove old thermostat faceplate
and leave wires connected.
2a Take a picture of the wire
connections for later
reference.
2b If no wire is connected to
a terminal labeled C or no
C terminal exists on the
old thermostat, view the
Alternate Wiring videos at
honeywellhome.com/wifi-
thermostat or reference the
C-wire addendum in the
box.
Important! C wire is required
and is the power source for your
thermostat. Without a C wire, your
thermostat will not power up.
Note: You will need a
picture of your wire
connections to wire the
new thermostat.

69-2715EF—07 4
Installing your thermostat
3 Label the wires.
Use the supplied sticky tags
to label each wire as you
disconnect it. Label wires
according to the old thermostat
terminal designations, not by
wire color.
Note: If no tag matches a
terminal designation, write the
appropriate letter on a blank
sticky tag.
4 Remove wallplate.
Remove the old wallplate from
the wall after all wires have been
labeled and disconnected.
Blank tags
Sticky tag
Terminal
designation
C
C
MCR31537
Note: Wrap the wires around
a pencil to prevent them from
falling back into the wall.
LEVEL
HERE
R
Y
W
G
MCR34499
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/E
Y2
L
C
5 Mount wallplate for
thermostat.
Mount your new wallplate
using screws and
anchors included with the
thermostat.
If necessary:
Drill 3/16-in holes for
drywall.
Drill 7/32-in holes for
plaster.
Note: You may be able to use
your existing wall anchors.
Hold the wallplate up to the
existing anchors to check for
alignment.
Wallplate

5 69-2715EF—07
Important! This thermostat requires a C, or common, wire for power. The C, or
common, wire brings 24 VAC power to the thermostat. If you are replacing an existing
thermostat, it might not have a C wire connected to it. Many older mechanical
or battery operated thermostats do not require a C wire. See the C Wire Addendum
document included in this package for more information.
Note: Not all heating/cooling systems label the 24 VAC common C. Check your system
manual or contact the manufacturer to find out which terminal is the 24 VAC common.
View the Alternate Wiring videos at honeywellhome.com/wifi-thermostat
Wiring
For conventional heating/cooling systems (natural gas, oil or electric furnace, air
conditioner), see page 5. See “Glossary” on page 33 for further definition.
For a heat pump system, see page 6. See “Glossary” on page 33 for further
definition.
Installing your thermostat
MCR34540
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/E
Y2
L
W
Y
G
R
C
Wiring (Conventional System)
6A Wire the thermostat to your
conventional system.
a Starting with the C Wire, match the
sticky tag on the wire to the terminal
labels.
You must have a C wire.
b
Straighten wire and gently slide into
terminal hole until it clicks into place.
(If you need to remove a wire, use a
pen tip to press the terminal release
and then pull wire out.)
Note: Refer to the wiring picture you took
in Step 2.
Tip: To make it easier to slide the wire
into place, use a pen tip to hold down the
terminal release.
Note: The wiring for your
application might be different
than the wiring shown below.
Labels don’t match?
See alternate wiring
keys on pages
78.
Terminal release
Remove jumper loop ONLY if
you have both R and Rc wires.
EXAMPLE WIRING
Yours may look different

69-2715EF—07 6
Installing your thermostat
Wiring (Conventional System
continued)
c In the image on the right, check the
box next to each connection. You will
use this checklist in Step 9.
d Verify wire is firmly secured by gently
pulling on wire.
e Repeat steps a–d for all other wires.
f Push any excess wire back into the
wall opening after all wires are
installed.
g Continue to page 8.
Labels don’t match?
See alternate wiring
keys on pages
78.
Important!
Check the box for each wire
you connect. You will need
this information in Step 9.
C
K
Rc
R
W-O/B
Y
G
W2-
Aux/E
Y2
L
Wiring (Heat Pump System)
6B Wire thermostat to your heat pump.
a Starting with the C Wire, match the
sticky tag on the wire to the terminal
labels.
You must have a C wire. See page 5.
b Slide wire gently into terminal hole
until it clicks into place. (If you need
to remove a wire, use a pen tip to
press the terminal release and then
pull the wire out.)
Note: Refer to the wiring picture you took
in Step 2.
Tip: To make it easier to slide the wire
into place, use a pen tip to hold down the
terminal release.
Note: The wiring for your
application might be different
than the wiring shown below.
MCR34566
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/E
Y2
L
O
Y
G
R
C
AUX
Labels don’t match?
See alternate wiring
keys on pages
78.
Terminal release
Remove jumper loop ONLY if
you have both R and Rc wires.
EXAMPLE WIRING
Yours may look different

7 69-2715EF—07
Installing your thermostat
Wiring (Heat Pump System continued)
c In the image on the right, check the
box next to each connection. You will
use this checklist in Step 9.
d Verify wire is firmly secured by gently
pulling on wire.
e Repeat steps a–d for all other wires.
Note: If old thermostat has separate
wires on AUX and E, use a wire nut to
attach both wires to a separate wire.
Slide this third wire into the W2-Aux/E
terminal.
f Push any excess wire back into the
wall opening after all wires are
installed.
g Continue to page 8.
Labels don’t match?
See alternate wiring
keys on pages
78.
Important!
Check the box for each wire
you connect. You will need
this information in Step 9.
C
K
Rc
R
W-O/B
Y
G
W2-
Aux/E
Y2
L
Alternate wiring (Conventional System)
Use this if your wire labels
don’t match the terminal labels.
Note: You must have a C wire
or equivalent. See page 5.
Alternate wiring key (Conventional System)
1• If you have both an Rand Rc wire, unplug the jumper loop by pulling on the wire
loop.
• If your old thermostat had both Rand RH wires, connect the Rwire to the Rc
terminal, the RH wire to the Rterminal, and unplug the jumper loop.
MCR36751
C
R
W
Y
G
1
1
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/
E
Y2
L
W1
W2
Y2
RH 4V
Rc
R
C1 XB

69-2715EF—07 8
Installing your thermostat
Alternate wiring (Heat Pump System)
Use this if your wire labels
don’t match the terminal labels.
Note: You must have a C wire
or equivalent. See page 5.
If you have both an Rand Rc wire, unplug the jumper loop by pulling on the wire
loop.
If your old thermostat had both Rand RH wires, connect the Rwire to the Rc
terminal, the RH wire to the Rterminal, and unplug the jumper loop.
If your old thermostat had both Vand VR wires, check
honeywellhome.com/wifi-thermostat for help.
If your old thermostat had separate Oand Bwires, and is controlling a single zone
heat pump system, attach the Bwire to the C. If there is more than one thermostat
controlling the system, call Resideo zoning at 8008288367 for wiring assistance.
If your old thermostat had separate Y1, W1, and W2 wires, check
honeywellhome.com/wifi-thermostat for help.
If the old thermostat has separate wires on Aux and E, use a wire nut to attach both
wires to a separate wire. Slide this third wire into the W2-Aux/E terminal.
This is the system monitor. If the monitor finds a problem, you will see an orange
alert button on the thermostat home screen.
Alternate wiring key (Heat Pump System)
2
1
4
6
3
5
7 Attach thermostat to wallplate.
Align the thermostat with the
wallplate and then snap into
place.
Thermostat
Wallplate
LEVEL
HERE
M34498A
MCR36752
C
R
O
Y
G
2
C
K
Rc
R
W-
O/B
Y
G
W2-
Aux/E
Y2
L
3
4
5
AUX
XX2
Y2
1
B
6
XB
Rc
R
VVR
1
L
F
WW1W2

9 69-2715EF—07
Installing your thermostat
8 Switch heating/cooling system ON.
Important!
8a Verify that the C wire is
connected at the thermostat and
at the heating/cooling system.
8b Make sure the heating/cooling
system door is firmly secured.
8c Switch power back ON for your
heating/cooling system at the
breaker box or its power switch.
M31544
or
Circuit
breaker
box
Heating/
cooling system
power switch
Before connecting to your WiFi network,
you need to set initial thermostat options to
define your heating/cooling system:
• Language
• Home or business
You can customize other options later.
9 Follow prompts on the screen to select
appropriate options.
9a Touch the language you want the
thermostat to display, then touch Next.
9b Select Home or Business installation,
then touch Next.
9c Touch Next, or name the thermostat
Next
Next
location—touch THERMOSTAT and
follow the rest of the instructions.
9d Select what type of heating and
cooling equipment your thermostat
will control and touch Next.
Note: Touch the orange Help button on
any screen for more information. Next
Next

69-2715EF—07 10
Installing your thermostat
9e Select your system type and touch
Next. The system type determines
other selections for completing
initial setup. Use the checklist from
Step 6A-d when making selections.
9f Touch Next after making selections
on each screen.
9g Touch Done on the last screen. The
thermostat displays an option to
connect to your WiFi network.
Note: Touch the orange Help button on
any screen for more information.
Next
Connecting to your WiFi network
After touching Done on the final screen of the
initial set up, the thermostat displays an option
to connect to your WiFi network.
1 Connect the WiFi network.
Touch Yes to connect the thermostat to
your WiFi network. The screen displays the
message “Searching for wireless networks.
Please wait...” after which it displays a list of
all WiFi networks it can find.
Note: If you cannot complete this step now,
touch I’ll do it later . The thermostat will display
the home screen. Complete this process by
selecting
SETTINGS > Wi-Fi Setup . Continue with
Step 2.
2 Select the network.
2a Touch the name of the network you
want to use. The thermostat displays a
password page.
Ye s
Your Network
Note: If your home network is not
shown on the list, touch Rescan .

11 69-2715EF—07
2b Using the keyboard, touch the
characters that spell out your home
network password.
2c Touch Done. The thermostat displays
“Connecting to your network. Please
wait...” then shows a “Connection
Successful” screen.
2d Touch OK to display the registration
information screen.
2e Note your Thermostat MAC and
Thermostat CRC. You need these
numbers to complete online
registration.
Done
OK
Connecting to your WiFi network
To register your thermostat, follow the
instructions beginning on page 13.
Note: The Register Online screen remains
active until you complete registration and/
or touch Done.
Note: If you touch Done before you register
online, your home screen displays an
orange alert button telling you to register.
Touching that button displays registration
information and an option to snooze the
task.
Done
Register online
for remote
access

69-2715EF—07 12
Reconnecting your WiFi network
1 Touch SETTINGS.
2 Select Wi-Fi Setup.
3 Touch the name of the network you
want to use. The thermostat may
display a password page.
4 To enter a password, touch characters
to spell out your home network
password, then touch Done.
5 The thermostat displays “Connecting
to your network. Please wait...” then a
“Connection Successful” screen.
6 Touch Next.
• If your thermostat is registered, you
will see your signal strength and
other status information. Touch
Done.
• If the screen displays “Register
Online for Remote Access,” follow
instructions on page 13.
SETTINGS
Wi-Fi Setup
Disconnecting your WiFi network
1 Touch SETTINGS.
2 Select Wi-Fi Setup.
3 Touch Disconnect from Network. The
thermostat will display a question to
confirm your selection.
4 Touch Yes to confirm that you want
to disconnect from the network. The
thermostat will display the WiFi
Setup screen.
5 Touch OK to display the menu.
SETTINGS
Wi-Fi Setup
Disconnect from Network
OK

13 69-2715EF—07
M31570
M31570
To view and set your thermostat remotely,
you must have a Total Connect Comfort
account. Use the following steps.
1 Open the Total Connect Comfort web
site.
Go to mytotalconnectcomfort.com
View the Thermostat Registration
video at
honeywellhome.com/wifi-thermostat
Registering your thermostat online
2 Login or create an account.
If you have an account,
click Login
– or –
click Create An Account
2a Follow the instructions on the
screen.
2b Check your email for an activation
message from My Total Connect
Comfort. This may take several
minutes.
Note: If you do not receive a response,
check your junk mailbox or use an
alternate e-mail address.
2c Follow activation instructions in the
email.
2d Log in.

69-2715EF—07 14
Registering your thermostat online
3 Register your thermostat.
After you are logged in to your
Total Connect Comfort account,
register your thermostat.
3a Follow the instructions on
the screen. After adding your
thermostat location, you must
enter the thermostat’s unique
identifiers:
• MAC ID
• MAC CRC
Note: These IDs are listed on the
Register Online screen or on the
Thermostat ID Card included in the
thermostat package. The IDs are not
case sensitive.
© 2018 Resideo Technologies, Inc. All rights reser ved. The Honeywell
Home logo is used under license from Honeywell International Inc.
Printed in U.S.A.
Resideo Inc., 1985 Douglas Drive North,
Golden Valley, MN 55422
69-2723EFS-03
Thermostat ID Card
Use the MAC ID and CRC ID to register
this product at mytotalconnectcomfort.com
Carte d’identification de thermostat
Utilisez l’identification MAC et l’identification CRC pour enregistrer
ce produit à mytotalconnectcomfort.com
Tarjeta de identificación del termostato
Utilice la identificación MAC y la identificación CRC para inscribir este
producto en mytotalconnectcomfort.com
ww
w
.r
es
i
deo
.
com
MAC ID MAC CRC
When the thermostat is
successfully registered,
the Total Connect Comfort
registration screen will display a
SUCCESS message.
You can now control your
thermostat from anywhere
through your laptop, tablet, or
smartphone.
°
72
GET IT ON
Total Connect Comfort free
app is available for Apple®
iPhone®, iPad®and iPod
touch®devices at iTunes®
or at Google Play®for all
Android™ devices.
Search for local rebates
Your thermostat may now be eligible for local rebates. Search for
offers in your area at HoneywellHome.com/Rebates

15 69-2715EF—07
Setting the time/date
1 Touch the current time. The screen
displays Set Time/Set Date.
2 Touch Set Time or Set Date.
3 Touch por quntil the proper time/date is
displayed.
4 Touch Done to save or Cancel to ignore
changes.
Note: This thermostat will automatically
update for daylight saving time (if observed
in your area) and all date/time information is
stored. If the thermostat is connected to WiFi
and registered to Total Connect Comfort, the
current time is updated from the internet.
12:12 am
Done
Setting the fan
1 Touch FAN to display fan settings.
2 Touch On, Automatic, Circulate, or Follow
Schedule.
3 Note: Follow Schedule option only appears if
the fan is set for On or Circulate for one or
more program periods.Touch Done to save
and exit.
On: Fan is always on.
Automatic: Fan runs only when the heating or cooling system is on.
Circulate: Fan runs randomly about 35% of the time (home use
only).
Follow Schedule: Follow Schedule is not an option if all programs
are set to fan auto (see pages
16 18).
Note: Touch On, Automatic, or Circulate to temporarily override the
programmed fan schedule.
FAN
Done

69-2715EF—07 16
Preset energy-saving schedules
This thermostat uses default Energy Saver settings that can reduce your heating/
cooling expenses. To customize settings, see next page.
Wake 6:00 am 70° 78° 70° 78°
Leave 8:00 am 62° 85° 62° 85°
Return 6:00 pm 70° 78° 70° 78°
Sleep 10:00 pm 62° 82° 62° 82°
Cool
(MonFri)Start time
Heat
(MonFri)Period
Heat
(SatSun)
Cool
(SatSun)
Home Use
Occupied 1 8:00 am 70° 75° On
Unoccupied 1 10:00 pm 55° 85° Auto
Occupied 2* 12:00 am 70° 75° On
Unoccupied 2* 12:00 am 55° 85° Auto
CoolStart time HeatPeriod Fan
Business Use
* Period 2 is cancelled by default. If you activate it, the values shown above are
default settings.
Setting system mode
1 Touch MODE to display system settings.
2 Touch desired option:
Heat: Thermostat controls only the heating
system.
Cool: Thermostat controls only the cooling
system.
Off: Heating/cooling systems are off.
Automatic: Thermostat selects heating or
cooling as needed depending on the indoor
temperature.
Emergency Heat (heat pumps with aux. heat): Controls auxiliary/
emergency heat. Compressor is locked out.
3 Touch Done to save and exit.
Note: The Automatic and Emergency Heat system settings may not
appear, depending on how your thermostat was installed. See “Auto
changeover” on page 26.
MODE
Done

17 69-2715EF—07
Adjusting program schedules
1 Touch SETTINGS.
2 Select Create/Edit Schedule.
• Touch View/Edit to view the full
schedule and make a quick
adjustment.
• Touch Guide Me to create a schedule
by answering simple questions.
• Touch I’ll do it myself to manually
create a program schedule.
Note: To reduce costs, use the pre-set
Energy Saver settings described on
page 16.
SETTINGS
Create /Edit Schedule
If you selected I’ll do it myself on the Create/
Edit Schedule screen follow these steps:
1 Select the days to schedule, touch Next.
2 Touch Wake to set your Wake time for
selected days.
Next
6:00 am
Heat: 70°
Cool: 78°
Fan: Auto
WAKE
3 Touch por qto set Heat and Cool
temperatures for the Wake period, then
touch Done.
4 Touch other time periods (Leave, Return,
Sleep) to set time and temperatures for
each.
5 Touch Done to save and exit.
Note: Touch Delete Period to eliminate any
unwanted time period.
Note: Touch Fan Settings to customize fan
settings for any time period.
Note: When configured for business, the
thermostat uses Occupied and Unoccupied
instead of Wake, Leave, Return, and Sleep.
Done

69-2715EF—07 18
Overriding schedules: home use
1 Touch por qto adjust the
temperature (right side of screen)
and the Hold Until time. The schedule
will resume when the Hold Until time
expires.
2 Touch Permanent to keep the same
temperature until you change it or
resume the program schedule.
3 Touch Cancel Hold at any time to
resume the program schedule.
PERMANENT
Overriding schedules: business use
Touch por qto adjust the temperature.
It will be maintained until the hold time
you set.
• To change the hold time, touch the
Hold Until arrow buttons. This time can
be adjusted up to the maximum time
set on the Override Duration screen in
Advanced Preferences (page 27).
• Touch Override to use a pre-set occupied
temperature if a person uses the room
during an unoccupied period. The
new temperature will be maintained
for 1 hour and can be adjusted up
to the maximum time set on the
Override Duration screen in Advanced
Preferences (page 27).
The programmed schedule will resume
when the override timer expires. Touch
Cancel Hold at any time to resume the
program schedule.
OVERRIDE