Hoover Twin Tank User manual

Twin Tank System
Kills*Greater than
99.99% of Salmonella**
10 Accessories with
Handy Storage Bag
TwinTank™
Twin Tank™
Hand Steamer
*With steam alone, on hard non-porous non-food contact surfaces per instruction manual **Salmonella enterica ATCC 10708

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Twin Tank™Hand Steamer
Congratulations on the purchase of your new HOOVER Twin Tank™ Hand Steamer. There are many
useful features built into your cleaner and we recommend that you carefully read this instruction
manual so that you may take best advantage of them.
Features:
1. Steam Nozzle
2. Water Fill Safety Cap
3. Safety Pressure Indicator
4. Steam Trigger
5. Handle
6. Power Cable
7. Clean Control™ Dial
8. Solution Tank
9. Steam Ready Indicator Light
10. Power Button
11. Power Indicator Light
12. Water Tank (inside Unit Body)
Accessories:
A. Large Surface Cleaning Tool (Wedge)
with Microfibre Pad
B. Garment & Upholstery Steaming Cloth
C. Small Nylon Scrubbing Brush
D. Medium Nylon Scrubbing Brush
E. Hoover SteamPlus™ Cleaning Solution 2x
F. Accessory Storage Bag
G. Hose/Handle Assembly with Quick
Connect Adaptor (hose not shown)
H. Elbow Nozzle
I. Grout Cleaning Tool
J. Window Squeegee/Garment
Steaming Tool
K. Detail Cleaning Wand with
Microfibre Pad
L. Scraping Tool
M. Measuring Jug
N. Extension Nozzle
Specifications:
Power Cable Length: 5.1m
Water Capacity: 300mL
Pmax.: 1200W
Features
Please contact Hoover Customer Care 1300 360 845 to find
your local spare parts provider.
RunTime: 10-15mins
HeatTime: 3-5mins
Weight: 1.9kg

Safety Precautions and Warnings
The power and the heat of the steam may
have adverse consequences for certain
materials. Always check before putting
the appliance into operation, whether the
surface or material is actually suitable for
treatment with steam. Do this by executing
a test on a hidden surface of the material
you wish to treat.
1 This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities or lack
of experience and knowledge, unless they
have been given supervision or instruction
concerning use of the appliance by a person
responsible for their safety.
2 Children should be supervised to ensure that
they do not play with the appliance.
3 To prevent electrical shock, do not immerse the
appliance, power cord or power plug into water
or other liquids.
4 Always check the power cord before use, the
power cord and the plug should be in a good
condition and must not be damaged. If the
power supply cord is damaged or defective,
it must be replaced by the manufacturer, its
service agent or similarly qualified persons in
order to avoid a hazard.
5 Do not unplug by pulling on the power cord.
To unplug, grasp the plug not the power cord.
Do not use extension cords or outlets with
inadequate current carrying capacity.
6 Do not handle or operate the appliance
with wet hands and follow electrical safety
precautions at all times, i.e., never operate
without shoes.
7 Do not aim steam directly at parts that
containing electrical components such as
the electrical components inside an oven.
8 For pressurised appliances, do not fill the
boiler while the power cord is plugged in,
disconnect the power supply and unplug the
power cord.
9 For pressurised appliances, do not intend to
remove the filler cap while the appliance is in
operation or under pressure; ensure that it is
firmly sealed before commencing use. When
carry out maintenance, always open the filler
cap slowly, this will allow any remaining steam
to escape gradually.
10 The force and heat of the steam may damage
certain materials. Some fabrics may react to the
temperature of the steam.
11 Do not hold the steam in the direction of one
spot for long periods! This can cause damage
to materials!
12 Never overfill the tank/boiler. Overfilling may
result in a possible electrical shock, emission of
boiling water; scalding and steam generation
may be affected.
13 Exposure to hot steam can cause scalding!
14 Extreme caution should be exercised when
using the appliance to clear stairs.

Safety Precautions
15 Burns can occur from touching hot parts, hot
water or steam. Use caution when draining the
appliance after use as there may be hot water in
the appliance.
16 Do not attempt to change the attachments
while the appliance is emitting steam. Use only
manufacturer’s recommended accessories.
17 Do not leave the appliance unattended when
it is connected to a power supply or an
electrical outlet.
18 Never attempt to steam clean clothes which
are still being worn.
19 Ensure that the appliance does not operate
on an empty tank.
20 Do not apply steam directly to very cold glass
surfaces.
21 Only water should be used in this appliance.
Use distilled/purified water if the tap water in
the water in your area is very hard.
22 Damage caused by improper use of steam on
objects, materials, persons or animals or by not
observing the instructions in this manual will
void warranty.
23 Always store the appliance indoors in a cool
and dry place.
24 For appliances without solution tank, do not
add cleaning solutions, scented perfumes oils
or any other chemicals to the appliance, as
cleaning agents may damage the appliance
or make it unsafe for use.
25 For pressurised appliances, the Nozzle, Hose
and the attachments become hot during use.
To avoid injuries, do not touch the nozzle while
using this appliance.
26 CAUTION: This appliance produces
steam, there is risk of scalding.
Be Careful!
Grounding Instructions
This appliance must be grounded. If it should
malfunction or breakdown, grounding provides a
path of least resistance for the electric current to
flow, this will reduce and prevent the risk of electric
shock. This appliance is equipped with a cord
having an equipment-grounding conductor and
grounding plug. The plug must be inserted into
an appropriate outlet that is properly installed
and grounded in accordance with all local
codes and ordinances.

This cleaner must be operated in accordance with these instructions and used only for domestic
household cleaning.This cleaner is not fit to be used as an industrial cleaner hence will void the
manufacturer’s warranty if used inappropriately.
Please read these instructions thoroughly
This will ensure you obtain full benefit from your new cleaner. Keep this Instruction Manual in a
handy place for future reference.
Important
Always switch the cleaner off and remove the plug from the electricity supply before cleaning your
appliance, when not in use, or attempting any maintenance task. The cleaner must only be connected to
an AC supply at the voltage shown on the rating plate.This cleaner should only be used for its intended
purpose as described in these instructions.
Before You Begin

Turn off, unplug, and allow steam cleaner to cool before removing accessories. Always have the nozzle
pointed away from you and others during installation.
Attaching Accessories
See the“Accessories Chart”for suggested use and extensions required.
Steam Nozzle
The steam nozzle is permanently attached to hand steamer and can be used for direct steam
application or to attach desired accessories. See“Accessory Chart”for which accessories can
be attached.
Assembly
Extension Nozzle
How to Attach and Remove
1. Fit the extension nozzle over the steam nozzle on
hand steamer (1.1). Align the orientation marks and
rotate clockwise until extension nozzle is in locked
position and secure. Once extension nozzle is
attached, use for direct steam application or attach
desired accessories. See“Accessory Chart”for which
accessories can be attached.
2. To remove extension nozzle rotate counter-clockwise
and gently pull away from steam cleaner.
1.1

A
B
Hose
How to Attach and Remove
1. Fit the hose assembly with built in handle over the steam
nozzle on hand steamer (1.2). Align the orientation marks
and rotate clockwise until hose assembly is in locked
position and secure.
2. To remove assembly, slide release button at the base
of hose away from steam cleaner and rotate counter-
clockwise and pull away hose.
Attaching Accessories to Hose/Handle Assembly
1. Once hose assembly is attached, you can attach the wand
or wedge accessories to the Hose Handle (1.3, A) (See
“Accessory Chart”). To connect the wand and wedge, pull
back the quick release ring (1.3, B) on handle and insert
the wand or wedge.
Once wand or wedge is attached, release the ring
(1.3, B), attach the corresponding microfibre pad
over frame and secure with the bungee clip. See
“Accessory Chart”for suggested use. See
“Maintenance”section for cleaning instructions.
1.2
1.3
Assembly

Assembly
Accessories Chart: Extensions and Usage
CAUTION: Before cleaning any electrical appliance, check and follow appliance
manufacturer’s cleaning guidelines. Never apply steam to electrical parts.
Accessory Required Extension for use Suggested Use
Nozzle
Extension
Steam
Nozzle
Hose
Extension Nozzle XDirect steam application, but primarily as
an extension to attach smaller accessories.
Window Squeegee/
Garment Steaming
Tool X
Shower glass doors, mirrors, glass, removing
soap scum and grime. Garment tool for taking
wrinkles out of garments, steaming draperies,
tablecloths, and more (without solution).
Small and
Medium Nylon
Scrubbing Brushes
X
Oven, microwaves, stove tops, showers,
bathtubs, tap fittings, tile, grout, toys,
refrigerators, etc.
Elbow Nozzle XStove tops, around tap edges, grout,
microwaves, sinks, hard to reach areas, etc.
Grout Cleaning Tool XCleaning all grout lines, sanded or nonsanded.
Scraping Tool
X
Scraping baked on food, grime, and
grease. Removing residue or other difficult
substances from surfaces.
Wedge
(large surface
cleaning tool) with
microfibre pad
X
Cleaning counter tops, tables, cabinets, ceiling
fans, range ovens, range hoods, refrigerators
inside and out. Mirrors, glass doors, showers,
tile walls, and cleaning non-porous, sealed,
hard furniture as well as upholstery.

WARNING: Turn off, unplug, and allow steam cleaner to cool before servicing
or filling tank. Do not clean over electrical outlets. Use only with Hoover®
SteamPlus™ Cleaning Solution.
WARNING: Do not use hot or boiling water to fill clean water tank.
WARNING: Do not add any cleaning solution, detergent, vinegar and bleach to
the water tank. This will cause damage to the filter and the internal components
of the steam mop.
Instructions for Use
Filling Clean Water Tank
Use caution when removing water fill safety cap.
Even when cap is able to be turned the steam cleaner
may still be hot, especially the metal ring.
IMPORTANT: Do not add cleaning solution to water tank.
1. Place the steam cleaner on a level surface. If you are filling the water
tank during or after use, see“Refilling Water During Operation”
instructions. After you have ensured the steam cleaner has cooled and
pressure has been released, the water fill safety cap should turn freely
for removal. Unscrew the water fill safety cap counter- clockwise (2.1).
2. Add 300ml water into the measuring cup, as indicated on cup, and
pour the water into the water tank (2.2). (Max. capacity of the tank is
300ml. Do not overfill the water tank. Allow space to be left at the top).
3. Overfilling may cause excess water to be emitted from the steam
cleaner. When refilling the steam cleaner, make sure to empty all
remaining water from the water tank before refilling
4. Re-install the water fill safety cap in a clockwise direction and
tighten until completely sealed.
5. DO NOT OVERTIGHTEN SAFETY CAP
2.1
2.2

Removing and Filling Solution Tank
IMPORTANT: Do not mix Hoover® SteamPlus™ cleaning solution with any other
cleaning solution.
1. Squeeze tabs on side of solution tank to slide tank out of steam
cleaner as shown (2.3).
2. Remove cap from the top of solution tank (2.4).
3. Fill the solution tank with recommended Hoover® SteamPlus™
Cleaning Solution using Funnel and Measuring Cup. FOR
OPTIMAL CLEANING RESULTS, add the solution directly into
the solution tank of your Hoover® Steam Cleaner.
4. Replace cap ensuring that it is fully sealed.
5. Replace solution tank by sliding it into opening
and applying light pressure to the back of the
tank until tabs on side of the tank lock into body
of steam cleaner.
IMPORTANT: Do not leave Clean Control™
Dial in between settings. Make sure
the dial clicks into the proper setting
before use.
2.3
2.4
Instructions for Use

Instructions for Use (continued)
Correct Use
Incorrect Use
Using The Clean Control™ Dial
(When using with Hoover® SteamPlus™ Cleaning Solution)
1. The Clean Control™ Dial controls the amount of cleaning solution that is added to the steam.
2. It does not adjust the amount of steam, only the cleaning solution.
3. If you wish to clean with steam alone, simply turn the Clean Control™ Dial to“OFF”. Now every time
you press the steam trigger, you will release steam alone.
4. If you wish to clean using Hoover® SteamPlus™ Cleaning Solution, simply turn the Clean Control™
Dial to the desired setting. Now when pressing the steam trigger, the steam cleaner will release the
amount of solution that is indicated on the Clean Control™ Dial as well as steam.
Operating Steam Cleaner
1. Press the power button. The blue power indicator light should stay illuminated.
If the light does not illuminate, check the“Troubleshooting”section for more details.
2. The steam cleaner should take between 3-5 minutes to heat up to steam
temperatures, which will be indicated when the green steam ready indicator
light illuminates.
3. When operating the steam cleaner, make sure to keep it level during use.
Tilting the cleaner downward too far will cause water to be emitted from
the cleaner.
WARNING: Do not operate steam cleaner without water
in water tank.

For Optimal Cleaning Performance
(When using with Hoover® SteamPlus™ Cleaning Solution)
1. Fill the solution tank with the Hoover® Steam Cleaning Solution as directed in“Removing and Filling
solution tank”section. Turn Clean Control™ Dial to HIGH.
For Limited Disinfection
1. Use steam alone. Do not use cleaning solution. Turn Clean Control™ Dial to“OFF”.
2. Use steam cleaner with hose assembly and detail cleaning wand with microfibre pad.
3. Make a minimum of 4 passes at a medium pace, 2-3 seconds per stroke.
Allow to sit for 1 minute.
Instructions for Use

1. Press power button to turn“OFF”and then unplug power cable from
wall outlet.
2. Press down steam trigger (2.5,A) to release pressure. When water
tank is under pressure, the safety pressure indicator will rise above
the surface of the cap (2.6,B). When the tank is not under pressure
the safety pressure indicator will be flush or below the surface (2.6,C).
3. Wait 7-10 minutes until the safety pressure indicator has gone down,
which indicates the steam cleaner has cooled. After 10 minutes, if
the safety pressure indicator has not fully dropped, release residual
pressure by pressing steam trigger. Slowly start to unscrew the
water fill safety cap counter-clockwise while gently pushing on the
safety pressure indicator. DO NOT FULLY UNSCREW THE WATER
FILL SAFETY CAP ATTHIS TIME. Allow steam cleaner to cool an
additional 5 minutes. After you have ensured the steam cleaner
has cooled and pressure has been released, the water fill safety cap
should turn freely for removal. Unscrew the water fill safety cap
completely.
Instructions for Use (continued)
A
B
C
2.5
2.6
Refilling Water During Operation
CAUTION: To avoid burn injury, do not refill water tank before steam cleaner
has cooled completely. Use caution when removing water fill safety cap. Even
when cap is able to be turned the steam cleaner may still be hot, especially all
metal surfaces.

4. Remove any remaining water to avoid overfilling (2.7, D), insert
funnel and add 300ml (10oz) water into the measuring cup. Pour the
water into the water tank (2.7, E). (Max. capacity of the tank is 300ml.
Do not overfill the tank to allow space to be left at the top).
5. Re-install the water fill safety cap in a clockwise direction and tighten
until completely sealed.
6. DO NOT OVERTIGHTEN SAFETY CAP.
IMPORTANT: DO NOT ADD CLEANING SOLUTION
TO WATER TANK.
D
E
2.7
Instructions for Use

1. After the steam cleaner is used, press the power button to turn
power“OFF”and then unplug the power cable from wall outlet.
2. Press down the steam trigger to release all pressure.
3. Wait 7-10 minutes until the safety pressure indicator has gone down,
which indicates the steam cleaner has cooled. After 10 minutes, if
the safety pressure indicator has not fully dropped, release residual
pressure by pressing steam trigger. Slowly start to unscrew the water
fill safety cap counterclockwise while gently pushing on the Safety
Pressure Indicator. DO NOT FULLY UNSCREWTHEWATER FILL
SAFETY CAP. Allow steam cleaner to cool an additional 5 minutes.
After you have ensured the steam cleaner has cooled and pressure
has been released, the water fill safety cap should turn freely for
removal. Unscrew the cap completely (2.8).
4. Empty the residual water in the tank and allow to dry. Clean the
external surface with a dry cloth. Re-install the water fill safety cap in
a clockwise direction and tighten until completely sealed.
5. DO NOT OVERTIGHTEN SAFETY CAP.
Cleaning After Use
CAUTION: To avoid burn injury, do not refill water tank before steam cleaner
has cooled completely. Use caution when removing water fill safety cap.
Even when cap is able to be turned the steam cleaner may still be hot,
especially all metal surfaces.
IMPORTANT: Make sure safety cap is tightened securely before continuing use or
for storage.
A
2.8
Maintenance

This steam cleaner contains no user serviceable parts. Do not try to repair it yourself. If steam cleaner is not
working as it should, has been dropped, damaged, left outdoors, or dropped into water, call Customer
Service at 1300 360 845 for further instruction before continuing use.
Cleaning Microfibre Pads
1. Machine washable on“warm”setting. Always use a mild detergent.
2. For best care results, lay flat to dry.
IMPORTANT: Allow the steam cleaner to fully cool down before performing
any maintenance or troubleshooting checks.
IMPORTANT: Never use bleach or fabric softener when washing the
microfibre pad.
Maintenance

Storage
1. After the steam cleaner is used, press the power button to turn the power“OFF”and then unplug
the power cable from the wall outlet.
2. Press down the steam trigger to release all pressure.
3. Wait 7-10 minutes until the safety pressure indicator has gone down, which indicates the steam
cleaner has cooled. After 10 minutes, if the safety pressure indicator has not fully dropped, release
residual pressure by pressing steam trigger. Slowly start to unscrew the water fill safety cap counter-
clockwise while gently pushing on the safety pressure indicator. DO NOT FULLY UNSCREWTHE
WATER FILL SAFETY CAP ATTHISTIME. Allow machine to cool an additional 5 minutes. After you
have ensured the steam cleaner has cooled and pressure has been released, the water fill safety cap
should turn freely for removal. Unscrew the cap completely.
4. Empty the residual water in the tank and clean the external surface with a dry cloth. Allow to dry.
Re-install the water fill safety cap in a clockwise direction and tighten until completely sealed.
5. DO NOT OVERTIGHTEN SAFETY CAP.
6. Leaving unused solution in solution tank will not affect performance.
7. Store upright in a protected, dry area. Keep water funnel and measuring cup for future use.

Storage
Troubleshooting
Use troubleshooting guide as a first step to resolve any problems you may be experiencing.
If steam cleaner is not working as it should, has been dropped, damaged, left outdoors,
or dropped into water, call Customer Service at 1300 360 845 for further instruction
before continuing use.
WARNING: To reduce risk of personal injury - unplug steam cleaner before servicing and
allow to cool.
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Reduced steam
or no steam
1. Water tank may be empty.
2. There is no power to the
steam cleaner.
3. The water fill safety cap may
not be attached correctly.
4. Steam nozzle may be
blocked.
1. Refer to the“Refilling Water During
Operation”section.
2. Turn power button on or check fuse or
breaker in home.
3. Refer to the“Refilling Water During
Operation”section.
4. With steam cleaner unplugged and
all steam discharged, clean any visible
debris from outlet of steam nozzle using a
straightened paper clip.
Steam cleaner worked
intermittently and
then stopped
1. Not enough water
in the tank.
1. Refer to the“Refilling Water During
Operation”section.
Steam cleaner will
not turn on
1. Blown fuse or breaker.
2. Power cable not plugged in.
3. Power button is not on.
4. Internal fuse is blown.
1. Replace fuse or reset breaker in home.
2. Plug cable into a working circuit.
3. Press power button and make sure the
blue light is illuminated.
4. Call a customer service representative
at: 1300 360 845.
Steam cleaner is
emitting water
1. The steam cleaner is angled
too far down.
2. Too much water is in tank.
1. Keep steam cleaner level during use.
2. Empty the water from tank and
refill with 300ml of water.

Your Hoover cleaner, in the caseof domestic use,has a two
year parts and labour warranty against product defects
and failures when the product is used in accordance with
the terms and conditions of this warranty statement.
This warranty commences from the original date of
purchase and is not transferable; please retain your original
proof of purchase for any warranty claims. This warranty is
valid only in the country where the cleaner is purchased.
The cleaner must be operated in accordance with these
instructions and used only for domestic household
cleaning.This cleaner is not t to be used as an industrial
cleaner, hence will void the manufacturer’s warranty if
used inappropriately.
Accessories and consumables, unless defective in
manufacture, are not subject to this warranty. In order
to prolong the life of accessories and consumables,
regular care and maintenance is recommended.
When properly used and cared for, your cleaner
will render excellent service; refer to the instruction
manual for further details, as misuse or failure to
follow the instructions makes this warranty void.
In the event of service or advice being needed, please
contact Hoover Floorcare Asia Pacic Pty Ltd, Level 1,
Building 2 Brandon Business Park, 530 Springvale Road,
Glen Waverley Victoria 3150, or on AUS: 1300 360 845, NZ:
[phone], Monday-Friday 9am-5pm EST. The decision
to repair or replace the cleaner is at the sole discretion of
Hoover Floorcare. If Hoover Floorcare decide to repair or
replace the cleaner, it will do so at its own cost.
Conditions of warranty
Hoover Floorcare is unable to accept responsibility under this
warranty for any repair work not carried out by an authorised
Hoover Service Agent or from the use of non-genuine parts.
If any part is no longer available or manufactured, Hoover
Floorcare will replace it with a genuine functional replacement
part. This warranty does not apply to the cost of replacing any
parts of the product due to normal wear and tear, alterations,
improper installation, physical abuse, misuse or accidental
damage. Any transportation costs involved in the repair of
defective parts shall be borne by the claimant.
If proof of purchase cannot be provided at the time of
a warranty claim or service, any work carried out on
the cleaner is chargeable.
The repair or replacement of the cleaner under
this warranty does not extend the original period
of warranty.
The benets conferred by this warranty are
in addition to all other rights and remedies in
respect of the product as outlined under the
Competition and Consumer Act and other State
and Territory laws.
“Our goods come with guarantees that cannot
be excluded in the Australian Consumer Law.
You are entitled to a replacement or refund
for a major failure and for compensation for
any other reasonably foreseeable loss or
damage. You are also entitled to have the
goods repaired or replaced if the goods fail
to be of acceptable quality and the failure
does not amount to a major failure.”
Call Hoover Floorcare
with any product queries
Australia 1300 360 845
New Zealand [phone]
To nd out more about our range,
visit: www.hoover.com.au
www.hoover.co.nz
email: sales@hooverfloorcare.com.au
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