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12 LOSI®POLARIS RZR PRO R 1/10 4WD DESERT SXS RTR • INSTRUCTION MANUAL
LIMITED WARRANTY
What This Warranty Covers – Horizon Hobby, LLC, (Horizon) warrants to the original
purchaser that the product purchased (the “Product”) will be free from defects in materials
and workmanship at the date of purchase.
What is Not Covered – This warranty is not transferable and does not cover (i) cosmetic
damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use,
or due to improper use, installation, operation or maintenance, (iii) modification of or to any
part of the Product, (iv) attempted service by anyone other than a Horizon Hobby authorized
service center, (v) Product not purchased from an authorized Horizon dealer, or (vi) Product not
compliant with applicable technical regulations or (vii) use that violates any applicable laws,
rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER WARRANTY OR
REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUD-
ING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MER-
CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.THE PURCHASER ACKNOWL-
EDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy – Horizon’s sole obligation and purchaser’s sole and exclusive remedy
shall be that Horizon will, at its option, either (i) service, or (ii) replace, any Product deter-
mined by Horizon to be defective. Horizon reserves the right to inspect any and all Product(s)
involved in a warranty claim. Service or replacement decisions are at the sole discretion of
Horizon. Proof of purchase is required for all warranty claims. SERVICE OR REPLACEMENT AS
PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability – HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCI-
DENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMER-
CIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY,
EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no
event shall the liability of Horizon exceed the individual price of the Product on which liability
is asserted. As Horizon has no control over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use,
setup or assembly, the user accepts all resulting liability. If you as the purchaser or user are not
prepared to accept the liability associated with the use of the Product, purchaser is advised to
return the Product immediately in new and unused condition to the place of purchase.
Law – These terms are governed by Illinois law (without regard to conflict of law principals).
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Horizon reserves the right to change or modify this warranty at any time
without notice.
WARRANTY SERVICES
Questions, Assistance, and Services – Your local hobby store and/or place of purchase
cannot provide warranty support or service. Once assembly, setup or use of the Product has
been started, you must contact your local distributor or Horizon directly. This will enable
Horizon to better answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please visit our website at www.horizonhobby.com,
submit a Product Support Inquiry, or call the toll free telephone number referenced in the War-
ranty and Service Contact Information section to speak with a Product Support representative.
Inspection or Services – If this Product needs to be inspected or serviced and is compliant
in the country you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is available at http://www.horizonhobby.
com/content/_service-center_render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along with instructions for
submitting your product for service. When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA number,
a list of the included items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship Li-Po batteries to Horizon. If you have any issue with a Li-Po battery,
please contact the appropriate Horizon Product Support office.
Warranty Requirements – For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service – Should your service not be covered by warranty, service
will be completed and payment will be required without notification or estimate
of the expense unless the expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of the service without notifica-
tion. Service estimates are available upon request.You must include this request with your
item submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight. Horizon accepts money orders and ca-
shier’s checks, as well as Visa, MasterCard, American Express, and Discover cards. By submit-
ting any item to Horizon for service, you are agreeing to Horizon’s Terms and Conditions found
on our website http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use and
ownership. If received, a non-compliant Product will not be serviced. Further, the sender
will be responsible for arranging return shipment of the un-serviced Product, through a
carrier of the sender’s choice and at the sender’s expense. Horizon will hold non-compliant
Product for a period of 60 days from notification, after which it will be discarded.
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WARRANTY AND SERVICE CONTACT INFORMATION
COUNTRY OF PURCHASE HORIZON HOBBY CONTACT INFORMATION ADDRESS
United States of America
Horizon Service Center
(Repairs and Repair Requests) servicecenter.horizonhobby.com/RequestForm/
2904 Research Rd
Champaign, Illinois 61822 USA
Horizon Product Support
(Product Technical Assistance) productsupport@horizonhobby.com
877-504-0233
Sales websales@horizonhobby.com
800-338-4639
Germany Horizon Technischer Service service@horizonhobby.eu
+49 (0) 4121 2655 100 Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH