Hover-1 HELIX User manual

ELECTRIC HOVERBOARD
OPERATION MANUAL
H1-HELX
HELIX

HELMETS
SAVE
LIVES!
Always wear a properly tted helmet that
complies with CPSC or CE safety standards
when you ride your hoverboard.
Correct Fit:
Make sure your helmet
covers your forehead.
Incorrect Fit:
Forehead is exposed
and vulnerable to
serious injury.

1
PLEASE READ THE OPERATION MANUAL THOROUGHLY.
Failure to follow the basic instructions and safety precautions listed in
the operation manual can lead to damage to your Helix, other
property damage, serious bodily injury, and even death.
Thank you for purchasing the Hover-1 Helix electric hoverboard.
Please read all instructions carefully before using and retain this
manual for future reference.
• To avoid collisions, falls, and loss of control, please learn how to ride
the Helix safely.
• You can learn how to ride the Helix by reading the operation
manual and watching videos.
• Hover-1 can not be held liable for damage or injury caused by
failure to understand and/or failure to follow the warnings and
instructions in this manual.
ATTENTION
1. Use only the supplied charger from Hover-1 with this hoverboard.
2. The operating temperature range of the Helix is 32°F - 104°F
(0°C - 40°C).
3. Do not ride on icy or slippery surfaces.
4. Read the operation manual and warning labels before riding.
5. Store the Helix in a dry, ventilated environment.
6. When transporting the Helix, avoid violent crashes or impact.
LOW TEMPERATURE WARNING
Low temperatures will affect the lubrication of moving parts inside
the Helix hoverboard, increasing internal resistance. Additionally,
the discharge capacity and the capacity of the battery will be
significantly decreased.
Use caution when riding the Helix in cold temperatures (below
40°F/4°C). Doing so may increase the risk of mechanical failures of
the hoverboard, which may lead to damage to your Helix, other
property damage, serious bodily injury, and even death.
SAFETY INSTRUCTIONS
• Keep the Helix away from heat sources, direct sunlight, humidity,
water, and any other liquids.
• Do not operate the Helix if it has been exposed to water,
moisture, or any other liquids to prevent electric shock, explosion,
and/or injury to yourself and damage to the Helix.
• Do not use the Helix if it has been dropped or damaged in
any way.
• Repairs to electrical equipment should only be performed by
the manufacturer. Improper repairs void the warranty and may
place the user at serious risk.
• Do not puncture or harm the exterior surface of the product in
any way.
• Keep the Helix free from dust, lint, etc.
• Do not use this Helix for anything other than its intended use or
purpose. Doing so may damage the Helix or lead to property
damage, injury, or death.
• This product is not a toy. Keep out of reach of children.
• Do not expose the batteries to excessive heat, such as direct
sunlight or open flame.
• Do not allow hands, feet, hair, body parts, clothing, or similar
articles to come in contact with moving parts, wheels, or the
drivetrain while the Helix is running.
WARNING!

2
PLEASE READ THE OPERATION MANUAL THOROUGHLY.
Failure to follow the basic instructions and safety precautions listed in
the operation manual can lead to damage to your Helix, other
property damage, serious bodily injury, and even death.
Thank you for purchasing the Hover-1 Helix electric hoverboard.
Please read all instructions carefully before using and retain this
manual for future reference.
• To avoid collisions, falls, and loss of control, please learn how to ride
the Helix safely.
• You can learn how to ride the Helix by reading the operation
manual and watching videos.
• Hover-1 can not be held liable for damage or injury caused by
failure to understand and/or failure to follow the warnings and
instructions in this manual.
ATTENTION
1. Use only the supplied charger from Hover-1 with this hoverboard.
2. The operating temperature range of the Helix is 32°F - 104°F
(0°C - 40°C).
3. Do not ride on icy or slippery surfaces.
4. Read the operation manual and warning labels before riding.
5. Store the Helix in a dry, ventilated environment.
6. When transporting the Helix, avoid violent crashes or impact.
LOW TEMPERATURE WARNING
Low temperatures will affect the lubrication of moving parts inside
the Helix hoverboard, increasing internal resistance. Additionally,
the discharge capacity and the capacity of the battery will be
significantly decreased.
Use caution when riding the Helix in cold temperatures (below
40°F/4°C). Doing so may increase the risk of mechanical failures of
the hoverboard, which may lead to damage to your Helix, other
property damage, serious bodily injury, and even death.
SAFETY INSTRUCTIONS
• Keep the Helix away from heat sources, direct sunlight, humidity,
water, and any other liquids.
• Do not operate the Helix if it has been exposed to water,
moisture, or any other liquids to prevent electric shock, explosion,
and/or injury to yourself and damage to the Helix.
• Do not use the Helix if it has been dropped or damaged in
any way.
• Repairs to electrical equipment should only be performed by
the manufacturer. Improper repairs void the warranty and may
place the user at serious risk.
• Do not puncture or harm the exterior surface of the product in
any way.
• Keep the Helix free from dust, lint, etc.
• Do not use this Helix for anything other than its intended use or
purpose. Doing so may damage the Helix or lead to property
damage, injury, or death.
• This product is not a toy. Keep out of reach of children.
• Do not expose the batteries to excessive heat, such as direct
sunlight or open flame.
• Do not allow hands, feet, hair, body parts, clothing, or similar
articles to come in contact with moving parts, wheels, or the
drivetrain while the Helix is running.

3
• Do not operate or allow others to operate the Helix until the user
understands all instructions, warnings, and safety features described
in this manual.
• Check with your doctor if you have a medical condition that
could affect your ability to use the Helix.
• Persons with head, back, neck ailments, or prior surgeries to
those areas of the body are not recommended to use the Helix.
• Do not operate if you are pregnant or have a heart condition.
• Persons with any mental or physical conditions that may make
them susceptible to injury or impair their physical or mental
capabilities to recognize, understand, and perform all of the
safety instructions and assume the hazards inherent in operation
should not use the Helix.
In this manual, the above symbol with the word “NOTE” indicates
instructions or relevant facts the user should understand prior to using
the device.
In this manual, the above symbol with the word “CAUTION”
indicates a hazardous situation which, if not avoided, can cause
minor or moderate injury.
In this manual, the above symbol with the word “WARNING”
indicates a hazardous situation which, if not avoided, can cause
serious injury or death.
Please keep your serial number on file for warranty claims as well as
proof of purchase.
Prolonged Exposure to UV rays, rain, and the elements may
damage the enclosure materials. Store indoors when not in use.
WARNING
WARNING
SERIAL NUMBER
CAUTION
NOTE:

The Helix hoverboard is a personal transporter. Our production
processes are developed with strict testing for each hoverboard.
Operating the hoverboard without following the contents of this
manual may lead to damage to your hoverboard or bodily injury.
PACKAGE CONTENTS
• Hover-1 Helix Hoverboard
• Charger & Charging Cable
• Operation Manual
FEATURES/PARTS
1. Left Fender 7. Charge Port
2. Left Foot Mat 8. Protective Chassis Casing
3. Battery Indicator 9. Right Fender
4. Right Foot Mat 10. Right Tire
5. Left Tire
6. Power Button
1 9
510
67
2
3
4
8
OPERATING PRINCIPALS
The Helix uses digital electronic gyroscopes and acceleration sensors
to control balance and motion, depending on the user's center of
gravity. The Helix also uses a control system to operate the motors
that are located within the wheels. The Helix has a built-in inertia
dynamic stabilization system that can assist with balance when
moving forward and backward, but not while turning.
TIP – To increase your stability, you must shift your weight in order to
overcome the centrifugal force during turns, especially when
entering a turn at higher speeds.
Model: H1-HELX
Net Weight: 13.77 lbs (6.25 kg)
Max Supported Weight: 160 lbs (72.6 kg)
Min Supported Weight: 44 lbs (20 kg)
Motor: 400W (dual 200W motors)
Max Speed: Up to 7mph (11.2 km/h)
Max Range: Up to 3 miles (4.8 km)
Max Incline Angle: 10°
Min Turning Radius:
0 °
Charge Time: Up to 6 hours
Battery Type: Lithium-ion
Battery Voltage: 36V
Battery Capacity: 4Ah
Power Requirement: AC 100V-240V, 50Hz/60 Hz
Ground Clearance: 1.15 Inches (2.9 cm)
Platform Height: 4.5 Inches (11.43 cm)
Tire Size: 6.5 Inches (16.51 cm)
Tire Type: Non-pneumatic solid tires
BT ID: D044460
FCC ID: 2AANZHELX20B
UL Certification: UL2272 certifed
4
INTRODUCTION

The Helix hoverboard is a personal transporter. Our production
processes are developed with strict testing for each hoverboard.
Operating the hoverboard without following the contents of this
manual may lead to damage to your hoverboard or bodily injury.
PACKAGE CONTENTS
• Hover-1 Helix Hoverboard
• Charger & Charging Cable
• Operation Manual
FEATURES/PARTS
1. Left Fender 7. Charge Port
2. Left Foot Mat 8. Protective Chassis Casing
3. Battery Indicator 9. Right Fender
4. Right Foot Mat 10. Right Tire
5. Left Tire
6. Power Button
OPERATING PRINCIPALS
The Helix uses digital electronic gyroscopes and acceleration sensors
to control balance and motion, depending on the user's center of
gravity. The Helix also uses a control system to operate the motors
that are located within the wheels. The Helix has a built-in inertia
dynamic stabilization system that can assist with balance when
moving forward and backward, but not while turning.
TIP – To increase your stability, you must shift your weight in order to
overcome the centrifugal force during turns, especially when
entering a turn at higher speeds.
Model: H1-HELX
Net Weight: 13.77 lbs (6.25 kg)
Max Supported Weight: 160 lbs (72.6 kg)
Min Supported Weight: 44 lbs (20 kg)
Motor: 400W (dual 200W motors)
Max Speed: Up to 7mph (11.2 km/h)
Max Range: Up to 3 miles (4.8 km)
Max Incline Angle: 10°
Min Turning Radius:
0 °
Charge Time: Up to 6 hours
Battery Type: Lithium-ion
Battery Voltage: 36V
Battery Capacity: 4Ah
Power Requirement: AC 100V-240V, 50Hz/60 Hz
Ground Clearance: 1.15 Inches (2.9 cm)
Platform Height: 4.5 Inches (11.43 cm)
Tire Size: 6.5 Inches (16.51 cm)
Tire Type: Non-pneumatic solid tires
BT ID: D044460
FCC ID: 2AANZHELX20B
UL Certification: UL2272 certifed
5
SPECIFICATIONS
WARNING

6
PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY
TURNING YOUR DEVICE ON/OFF
Power On: Place your Helix flat on the floor and press the power
button (located on the rear of your Helix) once. Check the LED
indicator (located in the center of your Helix). The battery indicator
should be lit, indicating the Helix is powered on.
Power Off: Press the power button once.
MAT SENSORS
There are four sensors under the foot mats of your Helix.
When riding the hoverboard, you must ensure you are stepping on
the foot mats. Do not step or stand on any other area of your
hoverboard.
The hoverboard may vibrate or spin in one direction if weight and
pressure are applied to only one foot mat.
BATTERY INDICATOR
The display board is located in the middle of the Helix.
• A green LED Light indicates the hoverboard is fully charged.
• A red flashing LED light and beeping indicates low battery.
• A yellow flashing LED light indicates the hoverboard is charging.
When the LED light turns red, please recharge the Helix.
RUNNING INDICATOR
When the operater triggers the foot mats, the running indicator LED
will light up, which means that the hoverbaord has entered the
running state.
When the hoverboard encounters an error during operation, the
running LED light will turn red (for more details, see “SAFETY ALERTS” on
page 18).
CONTROLS AND DISPLAY

7
The Helix hoverboard has a powerful built-in wireless speaker, so you
can play your music while riding.
PAIRING THE SPEAKER
1) Turn on your hoverboard. The speaker will “ping” to announce that
it’s waiting for a Bluetooth®connection. This will indicate your
hoverboard’s speaker is now in pairing mode.
2) Place the hoverboard and the Bluetooth®device you would like to
pair within the operating distance. We recommend keeping the two
devices no further than 3 feet (1 meter) apart during pairing.
3) Ensure Bluetooth®is enabled on your phone or music device. Refer
to the manufacturer’s instructions for how to enable Bluetooth®on
your device.
4) Once you have activated Bluetooth®on your device, select the
option “H1-HELX” from the list of available Bluetooth®devices.
5) If prompted, enter the PIN code “000000” and confirm the entry.
6) The speaker will say “paired” when successfully paired.
7) Please note, pairing mode on the hoverboard will last for two
minutes. If no devices are paired after two minutes, the hoverboard
speaker will automatically return to standby mode.
8) If pairing is unsuccessful, turn off the hoverboard first and try again
following the previous steps.
9) If your smartphone is out of range, or the battery is low on your
hoverboard, the speaker may disconnect from your device, and the
speaker will say “disconnected.” To reconnect, follow the previous
steps, or recharge your hoverboard.
NOTE: Once you have paired the hoverboard speaker with a device,
the speaker will remember the device and will pair automatically
when the device’s Bluetooth®is activated within range. You do not
need to re-pair any previously connected devices.
Your hoverboard can pair with up to two multi-point devices at a
time. You can reconnect a previously paired device without going
through the pairing process for up to two devices.
LISTENING TO MUSIC
Once the Bluetooth®speaker is paired to your device, you can
stream music wirelessly through it. Select the track you wish to listen to
on your device. All volume and track controls will be made using your
music device. Should you encounter any problems while streaming,
please refer to your device’s user manual.
BLUETOOTH®SPEAKER

8
The Helix is an app-enabled hoverboard compatible with Apple iOS
and Android devices. Download the free Hover-1 app to change
your Helix’s LED lighting colors and even sync the color changes to
music. You can also set your riding difficulty to beginner,
intermediate, or expert to limit your top speed and the hoverboard’s
sensitivity to your movement.
Open your smartphone’s camera app and hold the camera over
the QR code below to download the Hover-1 app. You can also
download it through your device’s app store. Search for “Hover-1
Hoverboards”.
SMART PHONE APP
For iOS For Android

9
It is important that you fully understand all functions of your Helix. If
these functions are not used correctly, you will not have full control
of your Helix.
Practice using the Helix at slower speeds in a flat, open area before
taking the Helix out into public areas.
PRE-RIDE CHECKLIST
Ensure that your Helix is in proper working order each time you ride. If
a part of the hoverboard does not function correctly, please
contact our Customer Support Center.
• Ensure the battery is fully charged before riding your hoverboard.
• Please wear all appropriate safety and protective gear before
operating your hoverboard.
• Make sure to wear comfortable clothes and flat, closed-toe shoes
when operating your hoverboard.
BEFORE RIDING
WARNING
Any Helix that does not work properly
can cause you to lose control and fall.
Do not ride a Helix with a part that is
damaged. Replace the damaged
part before riding.

10
Different localities and countries have different laws about riding
electric transportation devices on public roads. You should check
with local officials to ensure you are complying with these laws.
Hover-1 is not liable for tickets or violations given to riders who do not
follow local laws and regulations.
• For your safety, always wear a helmet that meets CPSC or CE
safety standards. In the event of an accident, a helmet can protect
you from serious injury and in some cases, even death.
• Obey all local traffic laws. Obey red and green lights, one-way
streets, stop signs, pedestrian crosswalks, etc.
• Ride with traffic, not against it.
• Ride defensively; expect the unexpected.
• Give pedestrians the right-of-way.
• Do not ride too close to pedestrians and alert them if you intend to
pass them from behind.
• Slow down at all street intersections and look to the left and right
before crossing.
• Your hoverboard is not equipped with reflectors. It is not
recommended that you ride in low-visibility conditions.
SAFETY PRECAUTIONS
WARNING
When you ride in low-visibility conditions
such as fog, dusk, or night, you might be
diicult to see, which could lead to a
collision. Wear bright, reective clothing
when riding in low-visibility conditions.

11
• Do not ride above your skill level. Ensure you have had enough
practice with all functions and features of your Helix.
• Before stepping on your Helix, make sure it is placed flat on level
ground, the power is on, and the running indicator light is green. Do
not step on if the running indicator light is red.
• Do not try to open or modify your Helix. Doing so voids the
manufacturer warranty and may cause your Helix to fail, resulting in
injury or death.
• Do not use the Helix in a manner that would put people or
property in danger.
• If riding near others, keep a safe distance to avoid collision.
• Be sure to keep your feet on the foot mats at all times. Moving your
feet off your Helix while driving is dangerous and may cause the
Helix to stop or veer sideways.
• Do not operate the Helix while under the influence of drugs or
alcohol.
• Do not operate the Helix when you are restless or sleepy.
• Do not ride your Helix off of curbs, ramps, or in a manner similar to
a skateboard. Do not attempt to operate in a skate park or empty
pool. Misuse of your Helix voids the manufacturer warranty and may
lead to injury or damage.
• Do not continuously spin in place, it will cause dizziness and
increases your risk of injury.
• Do not abuse your Helix, doing so can damage your unit and
cause failure to the operating system, which may lead to injury.
Physical abuse, including dropping your Helix, voids the
manufacturer warranty.
• Do not operate in or near puddles of water, mud, sand, stones,
gravel, debris, or near rough and rugged terrain.
• The Helix can be used on paved surfaces that are flat and even. If
you encounter uneven pavement, please lift your Helix over and
past the obstruction.
• Do not ride in inclement weather: snow, rain, hail, sleet, on icy
roads, or in extreme heat or cold.

• Bend your knees when riding on bumpy or uneven pavement to
absorb the shock and vibrations. This will help you keep your
balance.
• If you are unsure if you can safely ride on a specific terrain, step off
and carry your Helix. Always be on the side of caution.
• Do not attempt to ride over bumps or objects greater then ½ inch,
even when prepared and bending your knees.
• Pay attention - look at where you are riding and be conscious
of the road conditions, people, property, and objects around
you.
• Do not operate the Helix in crowded areas.
• Operate your Helix with extreme caution when indoors, especially
around people, property, and narrow spaces.
• Do not operate the Helix while talking, texting, or looking at your
phone.
• Do not ride your Helix where it is not permitted.
• Do not ride your Helix near motor vehicles or on public roads.
• Do not travel up or down steep hills.
• The Helix is intended for use by a single individual, DO NOT attempt
to operate the Helix with two or more people.
• Do not carry anything while riding the Helix.
• Individuals with lack of balance should not attempt to operate
the Helix.
• The Helix is recommended for riders ages 8 and older.
• At higher speeds, always take longer stopping distances into
consideration.
• Do not step forward off of your Helix.
• Do not attempt to jump on or off your Helix.
12

• Do not attempt any stunts or tricks with your Helix.
• Do not ride the Helix in dark or poorly lit areas.
• Do not ride the Helix off-road, near or over potholes, cracks, or
uneven pavement or surfaces.
• Keep in mind that you are 4.5 inches (11.43 cm) taller when
operating the Helix. Make sure to go through doorways safely.
• Do not turn sharply, especially at high speeds.
• Do not step on the fenders of the Helix.
• Avoid riding the Helix in unsafe places, including areas with
flammable gas, steam, liquid, dust, or fiber that could cause fire or
explosion accidents.
• Do not operate near swimming pools or other bodies of water.
WARNING
When a hoverboard and a kart attachment
(sold separately) are being used together, it is
NOT ADVISABLE to ride the combo uphill. If you
attemp to ride on a steep incline above 5-10°, a
safety mechanism built into the hoverboard will
activate, which will shut down your hoverboard
automatically. If this happens, dismount your
hoverboard, place it on a flat surface, wait 2
minutes, then power your hoverboard on again.
WARNING
To reduce the risk of injury, adult supervision is
required. Never use in roadways, near motor
vehicles, on or near steep inclines or steps,
swimming pools, or other bodies of water.
Always wear shoes and never allow more than
one rider at a time.
13

14
FAILURE TO FOLLOW ANY OF THE FOLLOWING SAFETY PRECAUTIONS
MAY LEAD TO DAMAGE TO YOUR HELIX, DAMAGE TO PROPERTY,
VOID YOUR MANUFACTURER WARRANTY, AND MAY CAUSE SERIOUS
BODILY INJURY OR DEATH.
Before using your Helix, be sure to familiarize yourself with the
operating procedures.
OPERATING YOUR HELIX
Make sure the Helix is fully charged before initial use. For charging
instructions, please refer to “CHARGING YOUR HELIX” on page 19.
Stand directly behind your Helix and place one foot on the
corresponding foot mat (as shown in the diagram below). Keep your
weight on the foot that is still on the ground, otherwise the Helix may
begin to move or vibrate, making it difficult to step on evenly with
your other foot. When you are ready, shift your weight to the foot
already placed on the Helix and step on with your second foot
quickly and evenly.
Find your center of gravity. If your weight is distributed correctly on
the foot mats and your center of gravity is level, you should be able
to stand on your Helix just as if you were standing on the ground.
On average, it takes 3-5 minutes just to get comfortable standing on
RIDING YOUR HELIX
Stay relaxed and step on quickly,
confidently, and evenly. Imagine climbing
stairs, one foot, then the other. Look up once
your feet are even. The hoverboard may
vibrate or spin in one direction if weight and
pressure are applied to only one foot mat.
THIS IS NORMAL.
NOTES:

15
your Helix and maintaining proper balance. Having a spotter will
help you feel more secure. The Helix is an incredibly sensitive device;
it senses even the slightest bit of motion. Having any anxiety or
reservation about stepping on may cause you to panic and trigger
unwanted movement.
When you first begin using your Helix, the fastest way to move in your
desired direction is to focus in that direction. You will notice that just
thinking about which way you would like to go will shift your center
of gravity, and that subtle movement will propel you in that
direction.
Your center of gravity determines which direction you move and
your speed. Stand straight up to come to a complete stop. As
shown in the diagram below, tilt your center of gravity in the
direction you wish to move.
To turn, focus on the direction you wish to turn and stay relaxed.
Apply pressure on your right foot to turn right and apply pressure on
your left foot to turn left.
As you get comfortable on the Helix, you will notice it becomes
easier to maneuver. Remember at higher speeds, it is necessary to
shift your weight when making turns to maintain your stability.
Bend your knees if you encounter bumps or uneven surfaces, then
dismount and carry your hoverboard to a safe operating surface.
Dismounting your hoverboard can be one of the easiest steps, yet
when done incorrectly, may cause you to fall. To properly dismount
from a stopped position, lift your dominant leg up and set your foot
down on the ground behind you (STEP BACK). Then, step off the
hoverboard with your other foot, as shown in the diagram below.
SPEED AND WEIGHT LIMITATIONS
Speed and weight limits are set for your own safety. Please abide by
the limits listed here in the manual.
• Maximum Speed: 7 mph
• Maximum Weight: 160 lbs
• Minimum Weight: 44 lbs
Move Backward Stop Move Forward
WARNING
To avoid danger, do not turn sharply or at
high speeds. Do not turn or ride quickly
along slopes, as it may cause injury.

16
your Helix and maintaining proper balance. Having a spotter will
help you feel more secure. The Helix is an incredibly sensitive device;
it senses even the slightest bit of motion. Having any anxiety or
reservation about stepping on may cause you to panic and trigger
unwanted movement.
When you first begin using your Helix, the fastest way to move in your
desired direction is to focus in that direction. You will notice that just
thinking about which way you would like to go will shift your center
of gravity, and that subtle movement will propel you in that
direction.
Your center of gravity determines which direction you move and
your speed. Stand straight up to come to a complete stop. As
shown in the diagram below, tilt your center of gravity in the
direction you wish to move.
To turn, focus on the direction you wish to turn and stay relaxed.
Apply pressure on your right foot to turn right and apply pressure on
your left foot to turn left.
As you get comfortable on the Helix, you will notice it becomes
easier to maneuver. Remember at higher speeds, it is necessary to
shift your weight when making turns to maintain your stability.
Bend your knees if you encounter bumps or uneven surfaces, then
dismount and carry your hoverboard to a safe operating surface.
Dismounting your hoverboard can be one of the easiest steps, yet
when done incorrectly, may cause you to fall. To properly dismount
from a stopped position, lift your dominant leg up and set your foot
down on the ground behind you (STEP BACK). Then, step off the
hoverboard with your other foot, as shown in the diagram below.
SPEED AND WEIGHT LIMITATIONS
Speed and weight limits are set for your own safety. Please abide by
the limits listed here in the manual.
• Maximum Speed: 7 mph
• Maximum Weight: 160 lbs
• Minimum Weight: 44 lbs
WARNING
Make sure to lift your feet completely off
the foot mat to clear the hoverboard
when stepping back to dismount.
Failure to do so may send the
hoverboard into a tailspin.
Try staying relaxed and focus on finding
your center of gravity to maintain full
control of your Helix.
NOTES:

17
OPERATING RANGE
The Helix can travel up to 3 miles on a fully charged battery under
ideal conditions. The following are some of the major factors that will
affect the operating range of your Helix.
• Terrain: Operating range is highest when riding on a smooth, flat
surface. Riding uphill and/or on rough terrain will reduce operating
range significantly.
• Weight: A lighter user will have a higher operating range than a
heavier user.
• Ambient Temperature: Please ride and store the Helix in
recommended temperatures. This will increase operating range,
battery life, and overall performance of your Helix.
• Speed and Riding Style: Maintaining a moderate and consistent
speed while riding produces maximum operating range. Traveling
at high speeds for extended periods of time, frequent starts and
stops, and idling will decrease overall operating range.
If your Helix is unbalanced, vibrating, or not turning properly, you
can follow the steps below to calibrate it:
• First, place the Helix on flat ground or the floor.The foot mats
should be even with each other and not tilted forward or
backward. Make sure the charger is not plugged in and the
hoverboard is turned off.
• Press and hold the power button for a total of 10-15 seconds. The
hoverboard will turn on, and the battery indicator will light up.
• After the light flashes 5 times consecutively, you may release the
power button. Turn the hoverboard off and then back on.
Calibration is now complete.
BALANCE & CALIBRATION
WARNING
Riding the Helix while exceeding the
weight limit may increase the possibility
of injury or product damage.
When max speed is reached, the Helix will
beep to alert the user and tilt the rider
slowly back to prevent injury.
NOTES:

18
If a system error occurs or an improper operation is performed while
riding the Helix, the device will alert the user in a variety
of ways.
You will notice the running indicator light will turn red and you will
hear a beep sound, alerting you to take precaution and cease
operation. The hoverboard may stop suddenly.
The following are common occurrences that will produce safety
alerts. These notices should not be ignored, and appropriate action
should be taken to correct any improper operation, failure, or errors.
• Unsafe riding surfaces (uneven, too steep, unsafe, etc.)
• Battery voltage is too low.
• The Helix is still charging.
• During operation, the platform self initiates to tilt due to excess
speed.
• The hoverboard is overheating, or the motor temperature is too
high.
• The Helix has been rocking back and forth for over 30 seconds.
• If the system enters protection mode, the alarm indicator will light
up and the hoverboard will vibrate. This typically occurs when the
battery is about to run out of power.
• If the platform is tilted forward or backward more than 10 degrees,
the Helix will power off and stop suddenly, possibly causing the rider
to lose balance or fall off.
• If any or both tires are blocked, the Helix will stop after 2
seconds.
• When the battery level has depleted below protection mode, the
Helix will power off and stop after 15 seconds.
• If a high discharge current is produced during use (such as driving
up a steep slope for a long period of time), the Helix will power off
and stop after 15 seconds.
• Ensure that the charging port is clean and dry.
• Make sure that there is no dust, debris, or dirt inside the port.
• Plug the charger into a grounded wall outlet. The charging
indicator light on the charger will be green.
• Connect the charging cable to the power supply (100V-240V,
50Hz/60 Hz).
• Align and connect the 3-pin charging cable into the charging
port of the Helix. DO NOT FORCE THE CHARGER INTO THE
CHARGING PORT, AS THIS MAY CAUSE THE PRONGS TO BREAK OFF
OR CAUSE PERMANENT DAMAGE TO THE CHARGING PORT.
• Once attached to the hoverboard, the charging indicator light
on the charger should change to red, indicating that your device is
now being charged.
• When the red light on your charger turns to green, then your
hoverboard is fully charged. A full charge may take up to 6 hours.
While charging, you will see a red light.
• If you charge the hoverboard while it is powered on, you will see a
yellow flashing light on the hoverboard that indicates it is charging.
•After fully charging your Helix, unplug the charger from your Helix
and the power outlet.
BATTERY SPECIFICATIONS
Battery Type: Rechargeable lithium-ion battery
Charge Time: Up to 6 hours
Voltage: 36V
Initial Capacity: 4Ah
BATTERY MAINTENANCE
• The lithium-ion battery is built into the Helix. Do not disassemble
the Helix to remove the battery or attempt to separate it from
the Helix.
• Use only the charger and charging cable supplied by Hover-1.
Use of any other charger or cable may lead to damage to the
hoverboard, overheating, and risk of fire. Use of any other charger
or cable voids the manufacturer warranty.
• Do not connect or attach the Helix or the battery to a power
supply plug or directly to a car’s cigarette lighter.
• Do not place the Helix near a fire or leave it out in direct sunlight.
Heating the Helix can break or ignite the battery inside the device.
• Do not continue charging the battery if it does not recharge
within the specified charging time. Doing so may cause the battery
to become hot, rupture, or ignite.
• To preserve natural resources, please recycle or dispose of
batteries properly. This product contains lithium-ion batteries. Local,
state, or federal laws may prohibit disposal of lithium-ion batteries in
ordinary trash. Consult your local waste authority for information
regarding available recycling and/or disposal options.
• Do not attempt to modify, change, or replace your battery.
• Do not use your Helix if the battery begins to emit odor, overheats,
or begins to leak.
• Do not touch any leaking materials or breathe fumes emitted.
• Do not allow children or animals to touch the battery.
• The battery contains dangerous substances. Do not open the
battery or insert anything into the battery.
• Do not attempt to charge the Helix if the battery has discharge or
emits any substances. In that case, immediately distance yourself
from the battery in case of fire or explosion.
SAFETY ALERTS