HP Compaq nc6000 - Notebook PC Manual

Maintenance and Service
Guide
HP Compaq nc6000 Business Notebook
Document Part Number: 335167-004
July 2006
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.

© Copyright 2003–2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc6000 Business Notebook
Fourth Edition: July 2006
First Edition: November 2003
Document Part Number: 335167-004

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–13
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–13
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–14
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–26
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

iv Maintenance and Service Guide
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . . 3–8
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–12
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

Contents
Maintenance and Service Guide v
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.5 Mini PCI Communications Board. . . . . . . . . . . . . . 5–12
5.6 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.7 Bluetooth Wireless Communications Board. . . . . . 5–17
5.8 Integrated Smart Card . . . . . . . . . . . . . . . . . . . . . . . 5–19
5.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.10 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.11 Memory Expansion Board . . . . . . . . . . . . . . . . . . 5–26
5.12 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.13 Keyboard Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.14 Security Module (TPM) . . . . . . . . . . . . . . . . . . . . 5–31
5.15 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.16 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.17 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.18 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–40
5.19 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.20 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47
5.21 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
5.22 Button Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51
5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53

vi Maintenance and Service Guide
Contents
6 Specifications
A Connector Pin Assignments
B Power Cord Requirements
3-Conductor Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–3
C Screw Listing
Index

Maintenance and Service Guide 1–1
1
Product Description
The HP Compaq nc6000 Business Notebook offers advanced
modularity, a Mobile Intel® Pentium® 4 Processor-M with
64-bit architecture, an ATI MOBILITY RADEON 9600 graphics
controller with 64 or 32 MB of discrete video memory, and
extensive multimedia support.
HP Compaq nc6000 Business Notebook

1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook models are shown in Tables 1-1 and 1-2.
Table 1-1
HP Compaq nc6000 Model Naming Conventions
Key
C P 180 S4 60 Y Ci 10 P XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
C = HP nc6000
2 Processor type P = Mobile Intel Pentium 4 Processor-M
3 Processor speed 180 = 1.8-GHz
170 = 1.7-GHz
160 = 1.6-GHz
150 = 1.5-GHz
140 = 1.4-GHz
4Displaytype/
size/resolution
S = SXGA+
X = XGA
4 = 14.x-in
5 Hard drive size 80 = 80-GB
60 = 60-GB
40 = 40-GB
30 = 30-GB
6 Optical drive
designator
C = CD-ROM drive
Y = DVD+RW/R and
CD-RW combo
drive
W = DVD/CD-RW
combo drive
7 Integrated
communication/
wireless device
G = combination
modem + GB
NIC
N = no modem or
NIC
m = 802.11a/b/g +
Bluetooth®
n = no wireless device
8 RAM 51= 512-MB 25 = 25-MB
9 Operating system P = Microsoft®
Windows® XP
Pro
2 = Windows 2000
10 SKU#

Product Description
Maintenance and Service Guide 1–3
Table 1-2
HP Compaq nc6000 Models
All HP Compaq nc6000 models feature:
■Dual Stick (TouchPad and pointing stick) pointing device
■8- or 6-cell lithium ion (Li-Ion) battery pack
■3-year warranty on parts and labor
Cnc6000 P 170 S4 60 Y Gm 51 P
United States DQ882A ABA
Cnc6000 P 170 S4 60 W Gp 51 P
Australia DS804P ABG
Cnc6000 P 170 S4 60 W Gp 51 2
Australia DS803P ABG
Cnc6000 P 170 X4 60 D Gn 51 P
Latin America DT486A ABM
Cnc6000 P 160 S4 60 W Gj 51 P
Norway DJ299A ABN
Cnc6000 P 160 X4 60 Y Gm 51 P
French Canada DQ880A ABC United States DQ880A ABA
Cnc6000 P 160 X4 60 W Gm 51 P
French Canada DH915U ABC United States DH915U ABA
Cnc6000 P 160 X4 60 W Gb 25 P
Korea DT645P AB1
Cnc6000 P 160 X4 60 W Gg 51 P
Brazil
Latin America
DT483A AC4
DT483A ABM
United States DT483A ABA
Cnc6000 P 160 X4 40 W Gd 51 P
The Netherlands DJ311S ABH

1–4 Maintenance and Service Guide
Product Description
Cnc6000 P 160 X4 40 W Gj 51 P
Belgium
Denmark
Europe
France
Germany
Greece
Iceland
Italy
DJ256A UUG
DJ256A ABY
DJ256A ABB
DJ256A ABF
DJ256A ABD
DJ256A AB7
DJ256A A2M
DJ256A ABZ
The Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom
DJ256A ABH
DJ256A ABN
DJ256A AB9
DJ256A ABE
DJ256A AK8
DJ256A UUZ
DJ256A ABU
Cnc6000 P 160 X4 40 W Gj 51 2
Belgium
Denmark
Europe
France
Germany
Greece
Iceland
Italy
DJ257A UUG
DJ257A ABY
DJ257A ABB
DJ257A ABF
DJ257A ABD
DJ257A AB7
DJ257A A2M
DJ257A ABZ
The Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom
DJ257A ABH
DJ257A ABN
DJ257A AB9
DJ257A ABE
DJ257A AK8
DJ257A UUZ
DJ257A ABU
Table 1-2
HP Compaq nc6000 Models
(Continued)

Product Description
Maintenance and Service Guide 1–5
Cnc6000 P 160 X4 40 W Gn 51 P
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe International
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan - English
DP894A UUF
DP894A ABG
and
DS860P ABG
DP894A UUG
DP894A AC4
DP894A AKB
DP894A ABY
DP894A ABB
DP894A ABF
DP894A ABC
and
DH914U ABC
DP894A ABD
DP894A AB7
DP894A AB5
DP894A AKC
DP894A A2M
DP894A ACJ
DP894A ABT
DP894A ABZ
DP894A ABJ
DP894A ACF
Korea
Latin America
The Netherlands
Norway
People’s
Republic
of China
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w an
Thailand
Tu r k ey
United Kingdom
United States
DP894A AB1
DP894A ABM
DP894A ABH
DP894A ABN
DP894A AB2
DP894A AKD
DP894A AB9
DP894A ACB
DP894A ABV
DP894A AKN
DP894A ABE
DP894A AK8
DP894A UUZ
DP894A AB0
DP894A AKL
DP894A AB8
DP894A ABU
DP894A ABA,
DH915U ABA,
and
DH916U ABA
Table 1-2
HP Compaq nc6000 Models
(Continued)

1–6 Maintenance and Service Guide
Product Description
Cnc6000 P 160 X4 40 W Gn 51 2
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe International
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan - English
DP895A UUF
DP895A ABG
and
DS859P ABG
DP895A UUG
DP895A AC4
DP895A AKB
DP895A ABY
DP895A ABB
DP895A ABF
DP895A ABC
DP895A ABD
DP895A AB7
DP895A AB5
DP895A AKC
DP895A A2M
DP895A ACJ
DP895A ABT
DP895A ABZ
DP895A ABJ
DP895A ACF
Korea
Latin America
The Netherlands
Norway
People’s
Republic
of China
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w an
Thailand
Tu r k ey
United Kingdom
United States
DP895A AB1
DP895A ABM
DP895A ABH
DP895A ABN
DP895A AB2
DP895A AKD
DP895A AB9
DP895A ACB
DP895A ABV
DP895A AKN
DP895A ABE
DP895A AK8
DP895A UUZ
DP895A AB0
DP895A AKL
DP895A AB8
DP895A ABU
DP895A ABA
Cnc6000 P 160 X4 40 W Gn 25 P
Hong Kong DS808P AB5
Cnc6000 P 160 X4 40 D Gd 51 P
Germany DJ330S ABD
Cnc6000 P 150 X4 60 W Gb 25 P
Korea DT644P AB1
Cnc6000 P 150 X4 60 W Gn 51 P
Asia Pacific DS805P UUF
Cnc6000 P 150 X4 60 D Gb 25 P
Taiwan DT812P AB0
Table 1-2
HP Compaq nc6000 Models
(Continued)

Product Description
Maintenance and Service Guide 1–7
Cnc6000 P 150 X4 40 W Gn 25 P
Hong Kong DS807P AB5
Cnc6000 P 150 X4 30 W Gg 10 H
Germany DJ324S ABD
Cnc6000 P 150 X4 30 D Gm 25 P
Europe International DQ881A ABB United States DQ881A ABA
Cnc6000 P 140 X4 40 W Gm 25 P
Japan DT641P ABJ Japan/English DT641P ACF
Cnc6000 P 140 X4 40 W Gp 25 P
Australia DS802P ABG
Cnc6000 P 140 X4 40 W Gp 25 2
Australia DS801P ABG
Cnc6000 P 140 X4 40 W Gb 25 P
Asia Pacific
Korea
DT636P UUF
DT643P AB1
Taiwan DT811P AB0
Cnc6000 P 140 X4 40 W Gn 25 H
People’s Republic
of China
DS796P AB2
Cnc6000 P 140 X4 40 D Gb 76 P
United States DT611C ABA
and
DT610C ABA
Cnc6000 P 140 X4 40 D Gb 25 P
People’s Republic
of China
DS795P AB2 Taiwan DT809P AB0
Table 1-2
HP Compaq nc6000 Models
(Continued)

1–8 Maintenance and Service Guide
Product Description
Cnc6000 P 140 X4 40 D Gn 25 H
People’s Republic
of China
DS794P AB2
Cnc6000 P 140 X4 40 D Mn 51 P
United States DT868A ABA
Cnc6000 P 140 X4 40 C Gn 51 P
Asia Pacific DS652C UUF
Cnc6000 P 140 X4 30 Y Gn 25 P
United States DS825C ABA
Cnc6000 P 140 X4 30 W Gi 25 P
Belgium
Denmark
France
Germany
Greece
Iceland
Italy
The Netherlands
DJ333A UUG
DJ333A ABY
DJ333A ABF
DJ333A ABG
DJ333A AB7
DJ333A A2M
DJ333A ABZ
DJ333A ABH
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom
DJ333A ABN
DJ333A AKD
DJ333A AB9
DJ333A ABE
DJ333A AK8
DJ333A UUF
DJ333A ABU
Cnc6000 P 140 X4 30 W Gg 25 P
Europe DJ323S ABB
Cnc6000 P 140 X4 30 D Gb 25 P
Asia Pacific
Australia
French Canada
DT640P UUF
DS800P ABG
DH930U ABC
Ta i w an
United States
DT810P AB0
DH930U ABA
Cnc6000 P 140 X4 30 D Gb 25 2
Australia
Japan
DS799P ABG
DT642P ABJ
Japan/English DT642P ACF
Table 1-2
HP Compaq nc6000 Models
(Continued)

Product Description
Maintenance and Service Guide 1–9
Cnc6000 P 140 X4 30 D Gp 25 P
Asia Pacific
Belgium
Czech Republic
Denmark
Europe
France
French Canada
Germany
Greece
Hungary
Iceland
Israel
Italy
Japan
Japan/English
Korea
DT412C UUF
DJ254A UUG
DJ254A AKB
DJ254A ABY
DJ254A ABB
DJ254A ABF
and
DT412C ABF
DT412C ABC
DJ254A ABD,
DT412C ABD,
and
DJ326S ABD
DJ254A AB7
DJ254A AKC
DJ254A A2M
DT412C ABT
DJ254A ABZ
DT412C ABJ
DT412C ACF
DT412C AB1
The Netherlands
Norway
People’s
Republic
of China
Poland
Portugal
Russia
Slovenia
Spain
Sweden
Switzerland
Ta i w an
Tu r k ey
United Kingdom
United States
DJ254A ABH
and
DT412C ABH
DJ254A ABN
DT412C AB2
DJ254A AKD
DJ254A AB9
DJ254A ACB
DJ254A AKN
DJ254A ABE
DJ254A AK8
and
DT412C AK8
DJ254A UUZ
DT412C AB0
DJ254A AB8
DJ254A ABU
and
DT412C ABU
DT412C ABA
Cnc6000 P 140 X4 30 D Gp 25 2
Belgium
Czech Republic
Denmark
Europe
France
Germany
Greece
Hungary
Iceland
Italy
The Netherlands
DJ255A UUG
DJ255A AKB
DJ255A ABY
DJ255A ABB
DJ255A ABF
DJ255A ABD
DJ255A AB7
DJ255A AKC
DJ255A A2M
DJ255A ABZ
DJ255A ABH
Norway
Poland
Portugal
Russia
Slovenia
Spain
Sweden
Switzerland
Tu r k ey
United Kingdom
DJ255A ABN
DJ255A AKD
DJ255A AB9
DJ255A ACB
DJ255A AKN
DJ255A ABE
DJ255A AK8
DJ255A UUZ
DJ255A AB8
DJ255A ABU
Table 1-2
HP Compaq nc6000 Models
(Continued)

1–10 Maintenance and Service Guide
Product Description
Cnc6000 P 140 X4 30 D Gn 25 P
Australia
French Canada
Hong Kong
DS798P ABG
DH913U ABC
DS806P AB5
United States DH913U ABA
and
DS847C ABA
Cnc6000 P 140 X4 30 D Gn 25 2
Australia DS797P ABG
Table 1-2
HP Compaq nc6000 Models
(Continued)

Product Description
Maintenance and Service Guide 1–11
1.2 Features
■Mobile Intel Pentium 4 1.8-GHz Processor-M, with 2.0-MB
L2 cache, varying by notebook model
■Mobile Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz
processors, all with 1.0-MB L2 cache, varying by notebook
model
■14.1-inch SXGA+ (1400 × 1050) or XGA (1024 × 768) TFT
displays with over 16.7 million colors, varying by notebook
model
■ATI MOBILITY RADEON 9600 graphics controller with 64
or 32 MB of video memory, varying by notebook model
■60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■Microsoft® Windows® 2000 or Windows XP Pro, varying
by notebook model
■Full-size Windows 98 keyboard with integrated numeric
keypad
■Dual pointing devices (TouchPad and pointing stick)
■Integrated Secure Digital (SD) Memory Card flash media slot
■Support for MultiBay device
■Integrated 10/100/1000BASE-T Ethernet local area network
(LAN) NIC with RJ-45 connector
■Integrated wireless support for Bluetooth® LAN and Mini
PCI 802.11a/b/g LAN devices
■Support for two Type II or one Type III PC Card slots with
support for both 32-bit (CardBus) and 16-bit PC Cards
■Integrated smart card slot
■External 65-watt AC adapter with power cord
■8- or 6-cell Li-Ion battery pack

1–12 Maintenance and Service Guide
Product Description
■Stereo speakers
■Support for the following devices in the MultiBay:
❏24X Max CD-ROM drive
❏24X Max DVD/CD-RW combo drive
❏8X Max DVD-ROM drive
❏DVD+RW/R and CD-RW combo drive
❏8-cell Prismatic battery pack
■Connectors for:
❏SD Card
❏Infrared
❏One Type III PC Card slot
❏Two Type II PC Card slots
❏RJ-11 (modem)
❏RJ-45 network interface card (NIC)
❏Universal Serial Bus (USB) v. 2.0
❏S-Video
❏Parallel
❏External monitor
❏DC power
❏Docking
❏Microphone
❏Stereo speaker/headphone

Product Description
Maintenance and Service Guide 1–13
1.3 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section
“5.3 Preparing the Notebook for Disassembly” for more
information).
2. Remove the real time clock (RTC) battery (refer to Section
“5.20 RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■Standby
■Hibernation
■Customization of settings by the user
■Hotkeys for setting level of performance
■Lid switch Standby/resume
■Power/Standby button
■Advanced Configuration and Power Management (ACPM)
compliance

1–14 Maintenance and Service Guide
Product Description
1.5 External Components
The external components on the front and left side of the
notebook are shown below and described in Table 1-3.
Front and Left-Side Components