HP Compaq Presario F500 - Notebook PC Manual

Compaq Presario F500 Notebook PC
Maintenance and Service Guide

© Copyright 2007 Hewlett-Packard
Development Company, L.P.
Microsoft, Windows, and Windows Vista are
either trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries. AMD, Sempron,
Turion, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license.
The information contained herein is subject to
change without notice. The only warranties
for HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
This guide is a troubleshooting reference used
for maintaining and servicing the computer. It
provides comprehensive information on
identifying computer features, components,
and spare parts; on troubleshooting computer
problems; and on performing computer
disassembly procedures.
First Edition: January 2007
Document Part Number: 440524-001

Table of contents
1Product description
2External component identification
Top components ...................................................................................................................... 4
Pointing devices ........................................................................................................ 4
Keys ........................................................................................................................ 5
Front components ..................................................................................................................... 6
Right-side components .............................................................................................................. 7
Left-side components ................................................................................................................. 8
Bottom components .................................................................................................................. 9
3Unknown user password
4Illustrated parts catalog
Serial number location ............................................................................................................ 11
Computer major components ................................................................................................... 12
Display assembly components ................................................................................................. 15
Plastics Kit ............................................................................................................................. 16
Mass storage devices ............................................................................................................. 17
Miscellaneous parts ................................................................................................................ 17
Sequential part number listing .................................................................................................. 19
5Removal and replacement procedures
Preliminary replacement requirements ....................................................................................... 22
Tools required ......................................................................................................... 22
Service considerations ............................................................................................. 22
Plastic parts ............................................................................................. 22
Cables and connectors ............................................................................. 23
Drive handling ......................................................................................... 23
Grounding guidelines .............................................................................................. 24
Electrostatic discharge damage .................................................................. 24
Packaging and transporting guidelines ........................................ 25
Workstation guidelines .............................................................. 25
Equipment guidelines ................................................................. 26
Component replacement procedures ........................................................................................ 27
Serial number ......................................................................................................... 27
Battery ................................................................................................................... 28
Hard drive ............................................................................................................. 29
iii

Computer feet ......................................................................................................... 31
Memory module ...................................................................................................... 31
RTC battery ............................................................................................................ 33
WLAN module ........................................................................................................ 34
Optical drive .......................................................................................................... 35
Switch cover ........................................................................................................... 37
Keyboard ............................................................................................................... 39
Power button board ................................................................................................. 41
Display assembly .................................................................................................... 43
Top cover ............................................................................................................... 48
Audio board ........................................................................................................... 50
USB/power connector board .................................................................................... 52
System board ......................................................................................................... 54
Fan/heat sink assembly ........................................................................................... 57
Processor ............................................................................................................... 59
6Setup Utility
Starting the Setup Utility .......................................................................................................... 61
Changing the language of the Setup Utility ............................................................................... 62
Navigating and selecting in the Setup Utility .............................................................................. 62
Displaying system information .................................................................................................. 62
Restoring default settings in the Setup Utility .............................................................................. 63
Using advanced Setup Utility features ....................................................................................... 63
Closing the Setup Utility .......................................................................................................... 64
Setup Utility menus ................................................................................................................. 64
Main menu ............................................................................................................. 64
Security menu ......................................................................................................... 64
System Configuration menu ...................................................................................... 65
Diagnostics menu .................................................................................................... 65
7Specifications
Computer specifications .......................................................................................................... 66
15.4-inch, WXGA BrightView display specifications .................................................................. 67
Hard drive specifications ........................................................................................................ 68
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive and DVD-RW and CD-RW Combo
Drive specifications ................................................................................................................ 69
System DMA specifications ...................................................................................................... 70
System interrupt specifications ................................................................................................. 71
System I/O address specifications ............................................................................................ 72
System memory map specifications .......................................................................................... 74
8Screw listing
Phillips PM2.0×5.0 captive screw ............................................................................................ 76
Phillips PM3.0×3.0 screw ....................................................................................................... 77
Phillips PM2.0×3.0 screw ....................................................................................................... 78
Phillips PM2.5×7.0 screw ....................................................................................................... 80
Phillips PM2.5×10.0 screw ..................................................................................................... 82
Phillips PM2.5×5.0 Screw ....................................................................................................... 83
Phillips PM2.0×4.0 Screw ....................................................................................................... 85
iv

Phillips PM2.5×4.0 screw ....................................................................................................... 86
Hex HM5.0×7.0 Standoff ....................................................................................................... 88
Phillips PM2.0×6.0 screw ....................................................................................................... 89
Phillips PM2.5×5.0 captive screw ............................................................................................ 90
9Backup and Recovery
Recovering system information ................................................................................................. 91
Backing up your information ..................................................................................... 91
When to back up ..................................................................................... 91
Back up suggestions ................................................................................. 91
Using system restore points ....................................................................................... 92
When to create restore points .................................................................... 92
Create a system restore point ..................................................................... 92
Restore to a previous date and time ............................................................ 92
Creating recovery discs ........................................................................................... 93
Reinstalling software programs and drivers ................................................................. 93
Reinstalling preinstalled programs and drivers ............................................. 94
Reinstalling programs from discs ................................................................ 94
Performing a recovery ............................................................................................. 94
Recovering from the recovery discs ............................................................. 95
Recovering from the partition on the hard drive ............................................ 95
Deleting the recovery partition on the hard drive ......................................................... 95
Updating reinstalled software ................................................................................... 96
10 Connector pin assignments
Audio-out (headphone) ........................................................................................................... 97
Audio-in (microphone) ............................................................................................................ 97
External monitor ..................................................................................................................... 98
RJ-11 (modem) ....................................................................................................................... 99
RJ-45 (network) ...................................................................................................................... 99
S-Video-out .......................................................................................................................... 100
Universal Serial Bus .............................................................................................................. 100
11 Power cord set requirements
Requirements for all countries or regions ................................................................................. 101
Requirements for specific countries or regions .......................................................................... 102
12 Recycling
Battery ................................................................................................................................ 103
Display ............................................................................................................................... 104
Index ............................................................................................................................... 110
v

vi

1Product description
Category Description
Product Name Compaq Presario F500 Notebook PC
Processors AMD Turion™ 64 Mobile Technology processors
●TL-52 (1.6-GHz, 1-MB L2 cache)
●TL-50 (1.6-GHz, 512-KB L2 cache)
●MK-36 (2.0-GHz, 1-MB L2 cache)
Mobile AMD Sempron™ processors
●3500+ (1.8-GHz, 512-KB L2 cache)
●3400+ (1.8-GHz, 256-KB L2)
Chipset NVIDIA Northbridge C51MV (Mobile Integrated Graphics)
NVIDIA Southbridge MCP51
Graphics UMA (integrated) with shared video memory: up to 64 MB on computers with 512 MB or less of system
memory; up to 128 MB on computers with 512 MB or more of system memory (memory size is dynamic
change)
Panels 15.4-inch, WXGA (16:10 wide aspect Ratio ) BrightView
Memory ●Two SODIMM slots
●Customer-accessible/upgradable
●DDRII PC2-5300 (667 MHz)
Memory configurations:
●1024-MB total system memory (512 MB × 2)
●512-MB total system memory (512 MB × 1)
Hard drives ●Supports all 9.5-mm, SATA, 2.5-inch hard drives
●Parallel ATA
●120-GB, 5400-rpm
●100-GB, 5400-rpm
●80-GB, 5400-rpm
Optical drives ●12.7-mm tray load, fixed
●Parallel ATA
1

Category Description
●DVD-RW and CD-RW Combo Drive
●DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
Diskette drive Supports external USB drive only
Audio ●Supports Microsoft Gold requirements
●Presario-branded Altec Lansing speakers
Modem ●56K V.92 data/fax modem
●Supports all world-wide certification requirements
●Modem cable not included
Ethernet ●Integrated 10/100 network interface card
●Realtek 8201CL
●Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of wireless module:
●54g wireless 802.11a/b/g
●54g 802.11b/g
●2.4- and 5.0-GHz antennae included in display assembly
●Mechanical design supports 3 antennae
Ports ●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●RJ-11 (modem)
●RJ-45 (Ethernet, includes link and activity lights)
●S-Video-out
●USB (3)
●VGA (Dsub 15 pin)
●2-pin AC power
Keyboard/
pointing devices
●15.4-inch keyboard with embedded numeric keypad
●TouchPad with 2 buttons and four-way scroll
Power
requirements
●6-cell 2.2-Ah Li-ion battery
●65-W AC adapter with localized cable plug support (2-wire plug with ground pin, supports 2-pin DC
connector)
Security Security cable slot
2Chapter1Product description

Category Description
Operating
system
Preinstalled:
●Windows Vista™ Premium
●Windows Vista Home Basic
●Free DOS
Serviceability End-user replaceable parts:
●AC adapter
●Battery (system)
●Hard drive
●Memory module
●WLAN module
●Optical drive
3

2External component identification
Top components
Pointing devices
Item Component Function
(1) TouchPad light ●Blue: TouchPad is enabled.
●Amber: TouchPad is disabled.
(2) TouchPad Moves the pointer and selects or activates items on the
screen.
(3) TouchPad horizontal scroll zone Allows you to scroll left or right.
(4) Left and right TouchPad buttons Function like the left and right buttons on an external mouse.
(5) TouchPad on/off button Enables/disables the TouchPad.
(6) TouchPad vertical scroll zone Allows you to scroll up or down.
4Chapter2External component identification

Keys
Item Component Function
(1) Speakers Produce sound.
(2) num lock key Enables numeric lock, turns on the embedded numeric
keypad, and turns on the num lock light.
(3) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
(4) Arrow keys Move the cursor around the screen.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Windows logo key Displays the Windows® Start menu.
(7) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(8) caps lock key Enables caps lock and turns on the caps lock light.
(9) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(10) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button to initiate
Hibernation.
●When the computer is in the Sleep state, briefly press
the button to exit Hibernation.
●When the computer is in Hibernation, briefly press the
button to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures cannot be used, press and hold the
power button for at least 5 seconds to turn off the computer.
Top components 5

Front components
Item Component Function
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(2) Battery light ●On: A battery is charging.
●Blinking: A battery that is the only available power
source has reached a low battery level. When the
battery reaches a critical low battery level, the battery
light begins blinking rapidly.
●Off: If the computer is plugged into an external power
source, the light is turned off when all batteries in the
computer are fully charged. If the computer is not
plugged into an external power source, the light stays
off until the battery reaches a low battery level.
(3) Drive light Blinks when the hard drive or optical drive is being
accessed.
(4) Wireless switch Turns the wireless feature on or off, but does not create a
wireless connection.
NOTE: A wireless network must be set up in
order to establish a wireless connection.
(5) Wireless light ●Blue: An integrated wireless device, such as a wireless
local area network (LAN) device and/or a Bluetooth®
device, is turned on.
●Amber: All wireless devices are turned off.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
(7) Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television
audio.
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
6Chapter2External component identification

Right-side components
Item Component Function
(1) Optical drive Reads an optical disc.
(2) USB port (select models only) Connects an optional USB device.
(3) Power connector Connects an AC adapter.
(4) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
Right-side components 7

Left-side components
Item Component Function
(1) S-Video-out jack Connects an optional S-Video device, such as a television,
VCR, camcorder, overhead projector, or video capture
card.
(2) External monitor port Connects an external VGA monitor or projector.
(3) RJ-45 (network) jack Connects a network cable.
(4) RJ-11 (modem) jack Connects a modem cable.
(5) USB ports (select models only) Connect optional USB devices.
8Chapter2External component identification

Bottom components
Item Component Function
(1) Battery bay Holds the battery.
(2) Battery release latch Releases the battery from the battery bay.
(3) Optical drive Reads an optical disc.
(4) Memory module compartment Contains the memory module slots, the WLAN module slot,
and the RTC battery.
NOTE: To prevent an unresponsive system and
the display of a warning message, replace with
only a WLAN device authorized for use in the
computer by the governmental agency that
regulates wireless devices in your country or
region. If you replace the device and then receive
a warning message, remove the device to restore
computer functionality. Then contact Customer
Care through Help and Support.
(5) Vents (5) Enable airflow to cool internal components.
CAUTION: To prevent overheating, do not
obstruct vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as
an adjoining optional printer, or a soft surface,
such as pillows or thick rugs or clothing, to block
airflow.
NOTE: The computer fan starts up automatically
to cool internal components and prevent
overheating. It is normal for the internal fan to cycle
on and off during routine operation.
(6) Hard drive bay Holds the hard drive.
Bottom components 9

3Unknown user password
If the computer you are servicing has an unknown user password, follow these steps to clear the password.
NOTE: These steps also clear CMOS.
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power cord.
4.Remove the battery (see Battery on page 28).
5.Remove the real-time clock (RTC) battery (see RTC battery on page 33).
6.Wait approximately 5 minutes.
7.Replace the RTC battery and reassemble the computer.
8.Connect AC power to the computer. Do not reinsert any batteries at this time.
9.Turn on the computer.
All passwords and all CMOS settings have been cleared.
10 Chapter 3Unknown user password

4Illustrated parts catalog
Serial number location
When ordering parts or requesting information, provide the computer serial number and model number
located on the bottom of the computer.
Serial number location 11

Computer major components
Item Description Spare part number
(1) 15.4-inch, WXGA, BrightView display assembly (includes display panel cable
and wireless antenna transceivers and cables)
442876-001
12 Chapter 4Illustrated parts catalog

Item Description Spare part number
(2) Switch cover (includes LED board and LED board cable) 442889-001
(3) Power button board (includes power button board and cable) 443153-001
(4) Keyboards
Denmark, Norway, and Sweden 442887-DH1
France 442887-051
French Canada 442887-121
International 442887-B31
Italy 442887-061
Korea 442887-AD1
Latin America 442887-161
Saudi Arabia 442887-171
Spain
442887-071
Taiwan 442887-AB1
Thailand 442887-281
The United Kingdom 442887-031
The United States 442887-001
(5) Top cover (includes speakers, TouchPad, and TouchPad cable) 442888-001
(6) Fan/heat sink assembly (includes thermal pads) 431450-001
(7) Processors (include thermal pad)
AMD Turion TL-52 (1.6-GHz, 1-MB L2 cache) 431372-001
AMD Turion TL-50 (1.6-GHz, 512-KB L2 cache) 431371-001
AMD Turion MK-36 (2.0-GHz, 512-KB L2 cache) 437803-001
Mobile AMD Sempron 3500+ (1.8-GHz, 1-MB L2 cache) 434414-001
Mobile AMD Sempron 3400+ (1.8-GHz, 512-KB L2 cache) 431375-001
Plastics Kit 442891-001
(8a) Hard drive cover (includes one rubber foot and 2 captive screws, secured by C-clips)
(8b) Memory module compartment cover (includes 3 captive screws, secured by C-clips)
(9) System board
(10) Audio board 431444-001
(11) USB/power connector board (includes USB/power connector board cable) 431445-001
(12) Base enclosure (include wireless switch and 4 rubber feet, not illustrated) 442890-001
Rubber Feet Kit (includes computer feet, not illustrated) 431431-001
(13) Hard drives (all 5400-rpm, include hard drive bracket and hard drive connector)
120-GB 442882-001
Computer major components 13

Item Description Spare part number
100-GB 444003-001
80-GB 442881-001
(14) 6-cell, 2.20-Ah battery 441425-001
(15) Optical drives (include bezel)
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 442883-001
DVD-RW and CD-RW Combo Drive 442884-001
(16) WLAN modules
802.11a/b/g WLAN module for use in Canada and the United States. 407160-001
802.11a/b/g WLAN module for use in China, Ecuador, Haiti, Honduras, Pakistan,
Peru, Qatar, South Korea, Uruguay, and Venezuela.
407160-002
802.11b/g WLAN module for use in Argentina, Brazil, Canada, Chile, Mexico,
Taiwan, and the United States.
407159-001
802.11b/g WLAN module for use in China, Ecuador, Haiti, Honduras, Pakistan, Peru,
Qatar, South Korea, Uruguay, and Venezuela.
407159-002
(17) RTC battery (includes 2-sided tape) 431436-001
(18) Memory modules
1024-MB (PC2-4200, 533-MHz, 1-DIMM) 443489-001
512-MB (PC2-5300, 667-MHz, 1-DIMM) 442879-001
Cable Kit (not illustrated)
14 Chapter 4Illustrated parts catalog