HP -380467-003 - COMPAQ PRESARIO C300 C500 C700 F500 F700 LAPTOP... User manual

Upgrading and Servicing Guide

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Upgrading and Servicing Guide iii
Safety Information......................................................................... 1
Opening and Closing the PC........................................................... 1
Preparing the PC ......................................................................................1
Before Opening the PC .............................................................................1
After Closing the PC..................................................................................2
Removing the Side Panel ...........................................................................2
Replacing the Side Panel ...........................................................................2
Removing the Front Panel...........................................................................3
Replacing the Front Panel ..........................................................................3
Locating Components Inside the PC ............................................................4
Removing and Replacing Drives..................................................... 4
Removing an Optical Drive ........................................................................5
Replacing or Adding an Optical Drive ........................................................5
Removing a Memory Card Reader or a Diskette (Floppy) Drive ......................6
Installing a Memory Card Reader or a Diskette (Floppy) Drive .......................7
Removing a Hard Disk Drive ......................................................................8
Replacing a Hard Disk Drive....................................................................11
Installing a Second Hard Disk Drive..........................................................12
Removing a Second Hard Disk Drive.........................................................15
Adding Memory .......................................................................... 16
Removing a Memory Module ...................................................................16
Installing a Memory Module ....................................................................16
Removing or Installing an Add-in Card ........................................ 17
Removing an Add-in Card .......................................................................17
Installing an Add-in Card.........................................................................18
Replacing the Battery .................................................................. 18
Table of Contents

iv Upgrading and Servicing Guide

Upgrading and Servicing Guide 1
Safety Information
This product has not been evaluated for connection
to an “IT” power system (an AC distribution system
with no direct connection to earth, according to
IEC 60950).
WARNING: Please read “Safety
Information” in the beginning of the
User’s Guide before installing and
connecting your system to the electrical
power system.
The Upgrading and Servicing Guide provides
instructions on how to remove and replace hardware
components of your PC.
Opening and Closing the PC
Preparing the PC
Before you upgrade any component in your PC, you
need to prepare the PC so that you can safely handle
it and the components.
Read the following items before attempting to upgrade
or service the PC.
• These procedures assume familiarity with the
general terminology associated with personal
computers and with the safety practices and
regulatory compliance required for using and
modifying electronic equipment.
• Write down and save the system model and serial
numbers, all installed options, and other
information about the system. It will be easier to
consult this information than to open up and
examine the PC.
• HP recommends that you use an antistatic wrist
strap and a conductive foam pad when working on
the system.
WARNING: Always disconnect the modem
cord from the telephone system, and then
disconnect the PC from the power source
before removing the front and side panels
of the PC. Failure to do so before you open
the PC or do any procedures can result in
personal injury or equipment damage.
Before Opening the PC
To avoid injury and equipment damage, always
follow this procedure in this order before opening
the PC:
1 Remove any diskette or optical disc (CD or DVD)
from the PC.
2 Click the Start button, and then click Turn Off
Computer. Click Turn Off.

2Upgrading and Servicing Guide
3 Disconnect the modem/telephone cable, if present.
WARNING: To reduce the risk of personal
injury from electrical shock or hot
surfaces, disconnect the power cord from
the wall outlet, and allow the internal
system components to cool before
touching.
4 Disconnect the power cord from the electrical outlet
and then from the PC.
5 Disconnect all other attached cables (such as the
keyboard, mouse, and monitor) and all external
devices.
CAUTION: Static electricity can damage the
electronic components of the PC or
optional equipment. Ensure that you are
discharged of static electricity by briefly
touching a grounded metal object.
After Closing the PC
To avoid injury and equipment damage, always
follow this procedure in this order after closing the PC:
1 Reconnect the power cord.
W
ARNING: To reduce the risk of electrical
shock, fire, or damage to the equipment,
do not plug telecommunications or
telephone connectors into the network
interface card (NIC) (labeled as an
Ethernet connector).
2 Reconnect the modem/telephone cable and all
other attached cables (such as the keyboard,
mouse, and monitor) and external devices.
3 Turn on the PC and all peripherals.
4 If you installed an add-in card, install any software
drivers supplied by the card manufacturer.
Removing the Side Panel
1 See “Before Opening the
PC” on page 1.
2 Loosen the two
thumbscrews on the right
side of the back panel.
The first time you loosen
these screws, you may
need to use a Phillips
screwdriver.
WARNING:
Beware of sharp
edges inside the
chassis.
3 Slide the panel back about 2.5 cm (1 inch), lift it
off the unit, and set it aside.
NOTE: You do not need to remove the other side
panel to replace the hardware listed in this guide.
Replacing the Side Panel
1 Align the notches inside
the side panel with the
holes on the chassis
frame.
2 Slide the side panel
forward on the frame until
it locks into place, and
then tighten the
thumbscrews on the side
panel.
3 See “After Closing the PC”
on page 2.

Upgrading and Servicing Guide 3
Removing the Front Panel
This procedure is necessary only when removing or
replacing an optical drive, a memory card reader, or
a diskette drive.
1 Remove the side panel. See “Removing the Side
Panel” on page 2.
2 Unlock or pull back the front panel release tab (A),
located at the bottom of the front panel. Pull the tab
all the way back. The arrow mark on the chassis
points to unlock when the tab is in the unlock
position.
A
B
3 Locate the three small tabs (B) attached to the front
panel on the side of the chassis. Press each tab
away from the center of the chassis. Press the top,
the middle, and the bottom tab, and then gently
remove the front panel.
Replacing the Front Panel
1 Place the chassis upright, and then align the bottom
of the front panel with the ridge on the bottom of
the chassis.
Or
Slide the bottom of the front panel under the bottom
of the chassis, making sure the tab on the bottom of
the front panel is inserted into the slot on the bottom
of the chassis.
2 Guide the three small tabs (B) on each side of the
front panel into the correct holes until the panel
snaps into place.
A
B
3 Lock the front panel release tab (A) by pushing it
forward. The arrow mark on the chassis points to
lock when the tab is in the lock position.

4Upgrading and Servicing Guide
Locating Components Inside the PC
AUpper optical drive bay, may be a CD-ROM,
CD-RW, DVD-ROM, DVD+RW, or combination
drive
BLower optical drive bay, may be empty (blank
plate) or a CD-ROM, CD-RW, DVD-ROM,
DVD+RW, or combination drive
C Diskette (floppy) drive (select models)
DMemory card reader (select models)
EHard disk drive with an expansion bay for
second hard disk drive (select models)
FHard disk drive or an expansion bay for
second hard disk drive (select models)
NOTE:If your PC comes with a cage around your
hard disk drive, (E) is the primary hard disk drive and
(F) is an expansion bay for a second hard disk drive.
If your PC does not come with this cage, (F) is your
primary hard disk drive.
A
B
C
D
E
F
Removing and
Replacing Drives
Your PC includes several drives that you can replace
or upgrade. See “Locating Components Inside the PC”
on page 4.
CAUTION: Back up your personal files on
the hard disk drive to an external
storage device, such as a CD, before
removing the hard disk drive. Failure to
do so will result in data loss. After
replacing the hard disk drive, you need
to run System Recovery using the
recovery discs to load the factory-
installed files. See the User’s Guide for
details about the recovery procedure.
You can add an optical drive to an empty lower
optical bay.
IMPORTANT: Before adding a new optical drive,
make sure that it is compatible with the Microsoft ®
Windows®XP operating system. Also, make sure you
have the correct software and drivers for the optical
drive to work with the operating system.
You can replace the (primary) hard disk drive or install
a second hard disk drive in the PC.

Upgrading and Servicing Guide 5
Removing an Optical Drive
1 Complete the procedures to prepare the PC and to
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Remove the front panel. See “Removing the Front
Panel” on page 3.
3 Gently lay the PC on its side.
D
C
4 Lift the plastic tab (C) on the side of the optical
drive you want to remove. Push the drive partway
out through the front of the PC (D).
NOTE: You do not need to remove the screws
on the side of the optical drive to remove it from
the PC.
5 Make a note of each cable and plug orientation
attached to the back of the optical drive you want
to replace before removing the cables.
6 Disconnect the power cable and data cable from
the back of the optical drive, using a gentle rocking
motion. Disconnect the sound cable, if present.
7 Pull the drive out through the front of the PC (D).
Replacing or Adding
an Optical Drive
1 Complete the procedures to prepare the PC and to
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Remove the front panel. See “Removing the Front
Panel” on page 3.
3 If your optical drive bay is empty, remove the
drive cover by pressing the tabs on each side of the
drive cover, and then pulling it toward you and out
of the PC.
4 Slide the new optical drive through the front of the
PC. Don’t slide the drive in all the way; you need
room to attach the cables.
D
5 Connect the power cable and data cable to the
back of the optical drive. Some drive models may
have a sound cable. If so, connect the sound cable.
6 Push the optical drive all the way in through the
front of the PC until it snaps into place (D).
7 Replace the front panel. See “Replacing the Front
Panel” on page 3.
8 Complete the procedures to replace the side panel,
and to close the PC. See “Opening and Closing the
PC” on page 1.

6Upgrading and Servicing Guide
Removing a Memory Card Reader
or a Diskette (Floppy) Drive
Your PC has a drive cage that can hold a memory
card reader and a diskette drive. You can replace
either of these drives if they are included with your
model.
The PC may have a fixed or a removable drive cage
that holds the memory card reader and the diskette
drive. If the drive cage is fixed, follow the first set of
instructions, “To remove a drive (with a fixed drive
cage) (select models)” on page 6. If the drive cage is
removable, follow the second set of instructions, “To
remove a drive (with a removable drive cage) (select
models)” on page 6.
To ensure that the drive fits properly into the PC, be
sure to purchase the replacement diskette drive from
HP. Refer to the Warranty and Support Guide for
contact information.
To remove a drive
(with a fixed drive cage)
(select models)
1 Complete the procedures to prepare the PC and to
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Remove the front panel. See “Removing the Front
Panel” on page 3.
3 Gently lay the PC on its side.
4 Make a note of each cable attached to the drive
you want to replace.
5 Remove the screw from the side of the drive cage to
remove the memory card reader or the diskette
drive.
6 Remove the cables attached to the back of the drive
in the drive cage.
7 Push the memory card reader or the diskette drive
towards the front of the PC and pull the drive out
through the front of PC.
To remove a drive
(with a removable drive cage)
(select models)
1 Complete the procedures to prepare the PC and to
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Gently lay the PC on its side.
3 Make a note of each cable attached to the drives.
4 Push down on the drive cage release tab (E).

Upgrading and Servicing Guide 7
5 Hold the release tab down as you pull the cage
towards the back of the chassis, and then lift it
out (F). Removing the drive cage provides more
space to remove the cables.
E
F
6 Remove the cables attached to the back of the
drives in the drive cage.
7 Remove the screw from each side of the drive cage
to remove the memory card reader.
Or
Remove the screw from each side of the drive cage
to remove the diskette drive.
8 Pull the drive out through the front of the
drive cage.
Installing a Memory Card Reader
or a Diskette (Floppy) Drive
The PC may have a fixed or a removable drive cage
that holds the memory card reader and the diskette
drive. If the drive cage is fixed, follow the first set of
instructions, “To install a drive (with a fixed drive
cage) (select models)” on page 7. If the drive cage is
removable, follow the second set of instructions, “To
install a drive (with a removable drive cage) (select
models)” on page 8.
To install a drive
(with a fixed drive cage)
(select models)
1 See “Removing a Memory Card Reader or the
Diskette (Floppy) Drive” on page 6.
Or
Remove the faceplate of the drive bay.
2 Slide the drive inside of the drive cage through the
front of the PC. Make sure the connectors face
toward the back.

8Upgrading and Servicing Guide
3 Attach the cables to the drive you are installing.
4 Install the screw to secure the drive you are
installing to the drive cage.
5 Replace the front panel. See “Replacing the Front
Panel” on page 3.
6 Complete the procedures to replace the side panel,
and to close the PC. See “Opening and Closing the
PC” on page 1.
To install a drive
(with a removable drive cage)
(select models)
1 To remove the drive or the drive cage when you
are adding a drive, see “To remove a drive (with
a removable drive cage) (select models)” on
page 6.
2 If you are adding a drive, remove the faceplate of
the drive bay.
3 Slide the replacement drive into the drive cage until
the two screw holes on each side are aligned.
4 Attach the screw on each side of the drive cage.
5 Pull the drive cage release tab (E) back. Align the
four holes on the top of the drive cage with the four
hooks (G) on the bottom of the optical drive
bracket. Slide the drive cage so that the hooks go
into the holes on the drive cage, and then push the
drive cage forward until it snaps into place.
E
G
6 Connect the cable to the back of the drives.
7 Complete the procedures to replace the side panel,
and to close the PC. See “Opening and Closing the
PC” on page 1.
Removing a Hard Disk Drive
The hard disk drive is preloaded with the system
recovery partition of your PC.
One of two types of hard disk drive is installed in your
PC: a Serial ATA (advanced technology attachment)
drive that uses a narrow data cable, or a Parallel ATA
drive that uses a wide data cable.
The hard disk drive of your PC may be located inside
a cage. If it is, follow the first set of instructions,
“To remove a hard disk drive (with a hard disk drive
cage)” on page 9. If your hard disk drive is not
located inside a cage, follow the second set of
instructions, “To remove a hard disk drive (without
a hard disk drive cage)” on page 10.

Upgrading and Servicing Guide 9
To remove a hard disk drive
(with a hard disk drive cage)
(select models)
1 Complete the procedures to prepare the PC and to
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Gently lay the PC on its side.
3 Make a note of each cable attached to the hard
disk drive before removing the cables.
4 Remove the power and data cables from the back
of the hard disk drive. For Serial ATA hard disk
drive cables, press the latch (1) (select models only)
in the center of each plug and pull the plug (2)
from the drive connector. For Parallel ATA hard disk
drive cables, use a gentle rocking motion to free the
plugs.
1
2
Disconnecting the Serial ATA hard disk drive
cables
MASTER
SLAVE
To CPU
Disconnecting the Parallel ATA hard disk drive
data cable
5 Push the release tab attached to the hard disk drive
bracket (H) until it is unlocked. Gently push the
hard disk drive in the same direction and then pull
it out of the hard disk drive bracket (J).
H
J

10 Upgrading and Servicing Guide
To remove a hard disk drive
(without a hard disk drive cage)
(select models)
1 Complete the procedures to prepare the PC and to
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Remove the front panel. See “Removing the Front
Panel” on page 3.
3 Gently lay the PC on its side.
4 Remove the four screws from the front of the chassis
that secure the hard disk drive. Lift the hard disk
drive out of the chassis.
5 Make a note of each cable attached to the hard
disk drive before removing the cables.
6 Remove the power and data cables from the back
of the hard disk drive. For Serial ATA hard disk
drive cables, press the latch (1) (select models only)
in the center of each plug and pull the plug (2)
from the drive connector. For Parallel ATA hard disk
drive cables, use a gentle rocking motion to free the
plugs.
1
2
Disconnecting the Serial ATA hard disk drive
cables
To CPU
MASTER
Disconnecting the Parallel ATA hard disk drive
data cable

Upgrading and Servicing Guide 11
Replacing a Hard Disk Drive
The hard disk drive of your PC may be located inside
a cage. If it is, follow the first set of instructions,
“To replace a hard disk drive (with a hard disk drive
cage)” on page 11. If your hard disk drive is not
located inside a cage, follow the second set of
instructions, “To replace a hard disk drive (without
a hard disk drive cage)” on page 12.
To replace a hard disk drive
(with a hard disk drive cage)
1 Make sure the release tab on the hard disk drive
bracket is in the unlocked position before you insert
the new hard disk drive.
2 Connect the power and data cables to the back of
the hard disk drive.
Connecting the Serial ATA hard disk drive
cables
WARNING: For Parallel ATA drives,
connect the data IDE cable end labeled
Master to the primary hard disk drive. If
you have a second hard disk drive,
connect the data IDE cable plug labeled
Slave to the second hard disk drive. If the
IDE cable is not connected correctly, the
PC will not be able to locate the hard
disk drives and data may be lost.
MASTER
SLAVE
To CPU
Connecting the Parallel ATA hard disk drive
data cable
3 Align the two screws on the top and two screws on
the bottom of the replacement hard disk drive with
the screw head tracks on the top and bottom of the
hard disk drive bracket. Slide the hard disk drive
until it snaps into place (K).
K
L
4 Push the release tab on the top of the hard disk
drive bracket into the locked position (L).
5 Complete the procedures to replace the side panel,
and to close the PC. See “Opening and Closing the
PC” on page 1.

12 Upgrading and Servicing Guide
To replace a hard disk drive
(without a hard disk drive cage)
1 Connect the power and data cables to the back of
the hard disk drive. For a Parallel ATA hard disk
drive, connect the data IDE cable end labeled
Master to the drive.
Connecting the Serial ATA hard disk drive
cables
To CPU
MASTER
Connecting the Parallel ATA hard disk drive
data cable
2 Place the hard disk drive inside the chassis. Align
the drive with the four screw holes on the front of
the PC to secure the hard disk drive. Insert and
tighten the screws.
3 Connect the other end of the IDE cable to the
motherboard.
4 Replace the front panel. See “Replacing the Front
Panel” on page 3.
5 Complete the procedures to replace the side panel,
and to close the PC. See “Opening and Closing the
PC” on page 1.
Installing a Second
Hard Disk Drive
Some PC models may have an empty bay to add a
second hard disk drive. You must provide the drive
and four 6/32 x ¼-inch screws to secure the drive to
the chassis.
NOTE:If your PC does not include a cage around the
hard disk drive and you want to install a second hard
disk drive, please contact Customer-replaceable Parts
Service, which is available in some countries/regions.
For contact information, refer to the Warranty and
Support Guide. If your PC does include a cage
around the hard disk drive, use the following
instructions.

Upgrading and Servicing Guide 13
1 Complete the procedures to prepare the PC and to
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Remove the front panel. See “Removing the Front
Panel” on page 3.
3 Gently lay the PC on its side.
4 If you are also removing the hard disk drive, see
“Removing a Hard Disk Drive” on page 8.
NOTE: You do not need to remove the hard disk
drive from the bracket when installing a second
hard disk drive.
5 Remove the two screws on the hard disk drive
bracket (N).
O
N
P
6 Slide the bracket away from the bottom of
the chassis, and then pull it up and out of the
chassis (O).
7 Connect the power and data cables to the back of
the second hard disk drive. For a Parallel ATA hard
disk drive, connect the data IDE cable end labeled
Slave to the drive.
WARNING: For Parallel ATA drives,
connect the data IDE cable end labeled
Master to the primary hard disk drive;
connect the data IDE cable plug labeled
Slave to the second hard disk drive. If the
IDE cable is not connected correctly, the PC
will not be able to locate the hard disk
drives and data may be lost.
Connecting the Serial ATA hard disk drive
cables
MASTER
SLAVE
To CPU
Connecting the Parallel ATA hard disk drive
data cable

14 Upgrading and Servicing Guide
8 Place the second hard disk drive inside the chassis
and align it with the screw holes (P) on the front of
the chassis. Use four regular 6/32 x ¼-inch screws
(not included) to secure the hard disk drive to the
front of the PC. Tighten the screws from the front of
the PC chassis into the drive.
9 Place the hard disk drive bracket over the new
second hard disk drive, align the four tabs with the
holes on the front of the chassis, and then slide the
bracket toward the bottom of the chassis until it
snaps into place (Q).
Q
R
10 Attach the two screws to the hard disk drive
bracket (R).
11 Replace the hard disk drive. See “Replacing a Hard
Disk Drive” on page 11.
12 Connect the end of the data cable to the
motherboard:
• For Serial ATA drives, plug the free end of the
narrow data cable from the second hard disk
drive to the motherboard connector labeled
SATA2 and plug the narrow data cable from
the primary hard disk drive to the motherboard
connector labeled SATA1.
• For Parallel ATA drives, connect the data
IDE cable labeled To CPU to the motherboard
connector Primary.
13 Replace the front panel. See “Replacing the Front
Panel” on page 3.
14 Complete the procedures to replace the side panel,
and to close the PC. See “Opening and Closing the
PC” on page 1.

Upgrading and Servicing Guide 15
Removing a Second
Hard Disk Drive
1 Complete the procedures to prepare the PC and to
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Remove the front panel. See “Removing the Front
Panel” on page 3.
3 Gently lay the PC on its side.
4 See “Removing a Hard Disk Drive” on page 8.
NOTE: You do not need to remove the hard disk
drive from the bracket when removing a second
hard disk drive.
5 Remove the two screws on the hard disk drive
bracket (N).
O
N
P
6 Slide the bracket away from the bottom of the
chassis (O), and then pull it up and out of the
chassis.
7 Remove the four screws on the front of the chassis
to release the second hard disk drive from the front
of the chassis (P). Lift the second hard disk drive out
of the chassis.
8 Make a note of each cable attached to the second
hard disk drive before removing the cables.
9 Remove the power and data cables from the back
of the second hard disk drive. For Serial ATA hard
disk drive cables, press the latch (1) (select models
only) in the center of each plug and pull the plug
(2) from the drive connector. For Parallel ATA hard
disk drive cables, use a gentle rocking motion to
free the plugs.
1
2
Disconnecting the Serial ATA hard disk drive
cables
MASTER
SLAVE
To CPU
Disconnecting the Parallel ATA hard disk drive
data cable

16 Upgrading and Servicing Guide
Adding Memory
The motherboard contains sockets for DDR DIMMs
(double data rate dual in-line memory modules). The
exact number of sockets depends on which model
you have.
To determine which type of memory module your
PC uses, and for specific memory module information
and specifications, go to the Web site listed in your
Warranty and Support Guide and click the
Support link.
DDR DIMM
WARNING: Using the wrong type of
memory module could damage the
system.
Removing a Memory Module
1 Complete the procedures to prepare the PC and
remove the side panel. See “Opening and Closing
the PC” on page 1.
2 Gently lay the PC on its side.
3 Locate the memory sockets on the motherboard.
CAUTION: When handling a memory
module, be careful not to touch any of
the contacts. Doing so may damage the
module.
4 Move any cabling out of the way, if necessary.
WARNING: Do not pull the memory
module out of the socket. Use the
retaining clips to eject the module.
5 Push down the two retaining clips on the ends of
the socket until the memory module pops out of the
socket.
6 Hold the memory module by its edges only, as you
lift it away from the socket. Store it in its antistatic
packaging.
Installing a Memory Module
Upgrade the memory in your PC with memory of the
same type and speed as the memory originally
installed in your PC.
CAUTION: When handling a memory
module, be careful not to touch any of
the contacts. Doing so may damage the
module.
1 Open both latches of the memory module socket.
See “Removing a Memory Module” on page 16.
• If you are replacing a memory module, put the
new memory module in the same memory slot
from which the old memory was removed.
Or
• If you are adding a memory module, install the
new module into the socket nearest the
preinstalled module, and install additional
modules in the next available sockets.
2 Hold the new memory module by its edges only as
you remove it from the antistatic packaging. (Avoid
touching the memory chips or the gold contacts on
the module.)