HP 100B SFF User manual

Maintenance & Service Guide
100B SFF PC

© Copyright 2011 Hewlett-Packard
Development Company, L.P. The information
contained herein is subject to change
without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
100B SFF PC
First Edition (March 2011)
Document Part Number: 656507-001

iii
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
About This Book

iv

v
1Installing and Customizing the Software ................................................................................1
Installing the Operating System ..............................................................................................................1
Downloading Microsoft Windows Updates..............................................................................................2
Installing or Upgrading Device Drivers (Windows systems).........................................................................2
Accessing Disk Image (ISO) Files............................................................................................................2
Protecting the Software .........................................................................................................................2
2Computer Setup (F10) Utility ....................................................................................................3
Computer Setup (F10) Utilities................................................................................................................3
Computer Setup—File ...................................................................................................................5
Computer Setup—Storage .............................................................................................................6
Computer Setup—Security .............................................................................................................8
Computer Setup—Power .............................................................................................................10
Computer Setup—Advanced........................................................................................................10
3 Serial ATA (SATA) Drive Guidelines and Features...................................................................12
SATA Hard Drives..............................................................................................................................12
SATA Hard Drive Cables ....................................................................................................................12
SATA Data Cable.......................................................................................................................12
SMART ATA Drives.............................................................................................................................13
Hard Drive Capacities ........................................................................................................................13
4Identifying the Chassis, Routine Care, and Disassembly Preparation .....................................14
Chassis Designation ...........................................................................................................................14
Small Form Factor.......................................................................................................................14
Electrostatic Discharge Information .......................................................................................................15
Generating Static .......................................................................................................................15
Preventing Electrostatic Damage to Equipment ................................................................................15
Personal Grounding Methods and Equipment .................................................................................16
Grounding the Work Area...........................................................................................................16
Recommended Materials and Equipment .......................................................................................17
Operating Guidelines .........................................................................................................................17
Routine Care .....................................................................................................................................18
Table of contents

vi
General Cleaning Safety Precautions ............................................................................................18
Cleaning the Computer Case .......................................................................................................18
Cleaning the Keyboard ...............................................................................................................18
Cleaning the Monitor ..................................................................................................................19
Cleaning the Mouse ...................................................................................................................19
Service Considerations .......................................................................................................................19
Tools and Software Requirements .................................................................................................19
Screws......................................................................................................................................20
Cables and Connectors...............................................................................................................20
Hard Drives ...............................................................................................................................20
Lithium Coin Cell Battery .............................................................................................................21
5 Removal and Replacement Procedures Small Form Factor (SFF) Chassis ................................22
Preparation for Disassembly ................................................................................................................22
Access Panel .....................................................................................................................................23
Front Bezel........................................................................................................................................24
Installing Additional Memory ...............................................................................................................25
DIMMs......................................................................................................................................25
DDR3-SDRAM DIMMs .................................................................................................................25
Populating DIMM Sockets............................................................................................................25
Installing DIMMs ........................................................................................................................26
Cable Management ...........................................................................................................................28
Cable Connections .....................................................................................................................28
100B SFF PC ...............................................................................................................28
Drives...............................................................................................................................................29
Drive Positions ...........................................................................................................................29
Installing and Removing Drives.....................................................................................................30
System Board Drive Connections ....................................................................................31
Removing the Optical Drive............................................................................................ 31
Removing the Hard Drive............................................................................................... 32
Front I/O Assembly............................................................................................................................34
Power Switch/LED Assembly................................................................................................................35
System Board ....................................................................................................................................36
Battery..............................................................................................................................................37
Type 1 Battery Holder .................................................................................................................38
Type 2 Battery Holder .................................................................................................................38
6 Restore and Recovery ............................................................................................................39
Microsoft System Restore.....................................................................................................................39
System Recovery ................................................................................................................................39
System Recovery Options ............................................................................................................40

vii
System Recovery from the Windows Start Menu..............................................................................40
System Recovery at System Startup................................................................................................41
System Recovery from Recovery Discs............................................................................................41
Recovery Discs...................................................................................................................................42
Choosing Recovery Discs.............................................................................................................42
Creating Recovery Discs ..............................................................................................................42
7 Computer Diagnostic Features ...............................................................................................43
Hewlett-Packard Vision Diagnostics.......................................................................................................43
Accessing HP Vision Diagnostics ..................................................................................................43
Survey Tab ................................................................................................................................44
Test Tab ....................................................................................................................................45
Status Tab .................................................................................................................................45
History Tab................................................................................................................................46
Errors Tab .................................................................................................................................46
Help Tab...................................................................................................................................47
Saving and Printing Information in HP Vision Diagnostics .................................................................47
Downloading the Latest Version of HP Vision Diagnostics .................................................................47
Protecting the Software .......................................................................................................................48
8 Troubleshooting Without Diagnostics .....................................................................................49
Safety and Comfort ............................................................................................................................49
Before You Call for Technical Support ...................................................................................................49
Helpful Hints......................................................................................................................................50
Solving General Problems ...................................................................................................................52
Solving Diskette Problems ....................................................................................................................56
Solving Hard Drive Problems ...............................................................................................................58
Solving Media Card Reader Problems...................................................................................................59
Solving Display Problems ....................................................................................................................61
Solving Audio Problems ......................................................................................................................64
Solving Printer Problems......................................................................................................................66
Solving Keyboard and Mouse Problems ................................................................................................67
Solving Hardware Installation Problems.................................................................................................70
Solving Network Problems...................................................................................................................72
Solving Memory Problems ...................................................................................................................75
Solving CD-ROM and DVD Problems ....................................................................................................76
Solving USB Flash Drive Problems ........................................................................................................79
Solving Front Panel Component Problems ..............................................................................................80
Solving Internet Access Problems ..........................................................................................................81
Solving Software Problems ..................................................................................................................83
Contacting Customer Support ..............................................................................................................83

viii
9 POST Error Messages .............................................................................................................84
POST Text Messages ..........................................................................................................................84
Interpreting POST Diagnostic Audible Codes..........................................................................................85
10 Password Security and Resetting CMOS ..............................................................................87
Resetting the Password Jumper .............................................................................................................87
Clearing and Resetting the CMOS........................................................................................................88
Appendix A Connector Pin Assignments ...................................................................................89
Ethernet BNC ....................................................................................................................................89
USB .................................................................................................................................................89
Microphone ......................................................................................................................................89
Headphone.......................................................................................................................................90
Line-in Audio .....................................................................................................................................90
Line-out Audio....................................................................................................................................90
4-Pin Power (for CPU) .........................................................................................................................90
Monitor ............................................................................................................................................91
24-Pin Power.....................................................................................................................................91
PCI Express .......................................................................................................................................92
PCI Express .......................................................................................................................................93
Appendix B Power Cord Set Requirements ...............................................................................94
General Requirements.........................................................................................................................94
Japanese Power Cord Requirements .....................................................................................................94
Country-Specific Requirements .............................................................................................................95
Appendix CSpecifications.........................................................................................................96
100B SFF PC models ..........................................................................................................................96

1
1Installing and Customizing the
Software
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
NOTE: If the computer was shipped with Windows 7 loaded, you will be
prompted to register the computer with HP Total Care before installing the operating system. You will
see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and
follow the instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage
thesoftware that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.

2
Downloading Microsoft Windows Updates
1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions
on the screen.
2. Once an Internet connection has been established, click the Start button.
3. Select the All Programs menu.
4. Click on the Windows Update link.
In Windows 7, the Windows Update screen appears. Click view available updates and make
sure all critical updates are selected. Click the Install button and follow the instructions on the
screen.
It is recommended that you install all of the critical updates and service packs.
5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to
save any files or documents that you may have open before rebooting. Then select Yes to reboot
the machine.
Installing or Upgrading Device Drivers (Windows systems)
When installing optional hardware devices after the operating system installation is complete, you must
also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be created
and the software installed in order to get the most from your PC. The software and image file names
are:
● Cyberlink PowerDVD SD and BD –installation software for WinDVD –used to play DVD movies
●HP Insight Diagnostics OR Vision Diagnostics –software to perform diagnostic activities on your
PC
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system software, applications,
and related files stored on the hard drive. Refer to the operating system or backup utility documentation
for instructions on making backup copies of your data files.

3
2Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
● Change factory default settings.
● Set the system date and time.
● Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media
devices.
● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory
count, product name, and other non-error text messages. If a POST error occurs, the error is
displayed regardless of the mode selected. To manually switch to Post Messages Enabled during
POST, press any key (except F1 through F12).
● Enter the Asset Tag or property identification number assigned by the company to this computer.
● Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
● Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings
described in this section.
● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
● Enable or disable removable media boot ability.
● Solve system configuration errors detected but not automatically fixed during the Power-On Self-
Test (POST).
● Replicate the system setup by saving system configuration information on a USB device and
restoring it on one or more computers.
● Execute self-tests on a specified ATA hard drive (when supported by drive).

4
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
2. Press either Esc or F10 while the ―Press the ESC key for Startup Menu‖ message is displayed at the
bottom of the screen.
Pressing Esc displays a menu that allows you to access different options available at startup.
NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer and
again press Esc or F10 when the monitor light turns green to access the utility.
3. If you pressed Esc, press F10 to enter Computer Setup.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)
keys to select the option you want, then press Enter. To return to the Computer Setup Utilities
menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
●If you have made changes that you do not want applied, select Ignore Changes and
Exit.
●To reset to factory settings or previously saved default settings (some models), select Apply
Defaults and Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after
exiting the F10 Setup screen.
Table 2-1 Computer Setup (F10) Utility
Heading Table
File Computer Setup—File on page 5
Storage Computer Setup—Storage on page 6
Security Computer Setup—Security on page 8
Power Computer Setup—Power on page 10
Advanced Computer Setup—Advanced on page 10

5
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-2 Computer Setup—Main
Table 2-2 Computer Setup—File
Option Description
System Information Lists:
●Product name
●SKU number (some models)
●Processor type/speed/stepping
●Cache size (L1/L2/L3) (dual core processors have this listed twice)
●Installed memory size/speed, number of channels (single or dual) (if applicable)
●Integrated MAC address for embedded, enabled NIC (if applicable)
●System BIOS (includes family name and version)
●Chassis serial number
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Apply Defaults and Applies the currently selected default settings and clears any established passwords.
Exit
Ignore Changes Exits Computer Setup without applying or saving any changes.
and Exit
Save Changes and Saves changes to system configuration or default settings and exits Computer Setup.
Exit

6
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-3 Computer Setup—Storage
Option Description
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
CD-ROM: model, firmware version, serial number.
Hard Disk: Size, model, firmware version, serial number.
Lets you select the translation mode to be used for the device. This enables the BIOS to access
disks partitioned and formatted on other systems and may be necessary for users of older
versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted,
User, and Off.
Available only when the drive translation mode is set to User, allows you to specify the
parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk
I/O requests (from the operating system or an application) into terms the hard drive can
accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256.
The number of sectors per track may not exceed 63.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not
be changed. If the selected translation mode is not compatible with the translation mode that
was active when the disk was partitioned and formatted, the data on the disk will be
inaccessible.
Diskette: Model and firmware version.
NOTE: Displays for USB diskette drives.
Device
Configuration

7
Table 2-3 Computer Setup—Storage (continued)
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system.
There are three supported options: IDE, RAID, and AHCI (default).
IDE - This is the most backwards-compatible setting of the three options. Operating systems usually
do not require additional driver support in IDE mode.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/
AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver
installed, the system will crash (blue screen). RAID volumes may become corrupted if they are
booted to after disabling RAID.
NOTE: RAID is not available on USDT systems.
Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS selftests
is attached to the system.
Allows you to:
● Specify the order in which EFI boot sources (such as a internal hard drive, USB hard drive,
USB optical drive, or internal optical drive) are checked for a bootable operating system
image. Each device on the list may be individually excluded from or included for consideration
as a bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.
●Specify the order in which legacy boot sources (such as a network interface card, internal
hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating
system image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.
● Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: You can use F5 to disable individual boot items, as well as disable EFI boot and/or
legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system
has started.
Storage Options
DPS Self-Test
Boot Order

8
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping
the boot menu) when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-4 Computer Setup—Security
Option Description
Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature
is attached to the system.
See the Desktop Management Guide for more information.
Allows you to set and enable a power-on password. The power-on password prompt appears after
a power cycle. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature
is attached to the system.
See the Desktop Management Guide for more information.
Allows you to set Device Available/Device Hidden (default is Device Available) for:
● System audio
● Network controller
NOTE: You must disable AMT before trying to hide the network controller.
● SATA0
● SATA1
● SATA2 (some models)
● SATA3 (some models)
● SATA4 (some models)
Setup Password
Power-On
Password
Device Security

9
Table 2-4 Computer Setup—Security (continued)
Allows you to set Enabled/Disabled (default is Enabled) for:
● Front USB Ports
◦USB Port 1
◦USB Port 2
◦USB Port 3
● Rear USB Ports
◦USB Port 1
◦USB Port 2
◦USB Port 3
◦USB Port 4
Allows you to disable any PCI or PCI Express slot. Default is enabled.
Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI
expansion card or embedded on the system board.) Default is enabled.
Allows you to set:
● Asset tag (18-byte identifier), a property identification number assigned by the company to the
computer.
● Ownership tag (80-byte identifier) displayed during POST.
● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be
updated if the current chassis serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
● Keyboard locale setting for System ID entry.
Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
Virtualization Technology (VTx)(some models) (enable/disable) - Controls the virtualization features
of the processor. Changing this setting requires turning the computer off and then back on. Default
is disabled.
Virtualization Technology Directed I/O (VTd) (some models) (enable/disable) - Controls
virtualization DMA remapping features of the chipset. Changing this setting requires turning the
computer off and then back on. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
USB Security
Slot Security
Network Boot
System IDs
System Security
(some models: these
options are hardware
dependent)

10
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-5 Computer Setup—Power
Option Description
SATA Power Management –Enables or disables SATA bus and/or device power management.
Default is enabled.
S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is off to
meet EUP Lot 6 requirement of less than 1 Watt power usage. Default is disabled.
Fan idle mode—This bar graph controls the minimum permitted fan speed.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically
controlled.
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-6 Computer Setup—Advanced (for advanced users)
Option Heading
Allows you to set:
● POST messages (enable/disable). Default is disabled.
● After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
◦Power off—causes the computer to remain powered off when power is restored.
◦Power on—causes the computer to power on automatically as soon as power is restored.
◦Previous state—causes the computer to power on automatically as soon as power is
restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
● POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST
process. This delay is sometimes needed for hard disks on some PCI cards that spin up very
slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay
also gives you more time to select F10 to enter Computer (F10) Setup. Default is None.
Allows you to set the computer to turn on automatically at a time you specify.
Hardware Power
Management
Thermal
Power-On Options
BIOS Power-On

11
Table 2-6 Computer Setup—Advanced (for advanced users) (continued)
On some models, allows you to enable or disable:
● PCI SERR# Generation. Default is enabled.
● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
space; only needed when more than one graphics controller is installed. Default is disabled.
Allows you to set:
● Num Lock State at Power-On (off/on). Default is off.
● Integrated Video (enable/disable). Use this option to disable the integrated video controller
when another video controller is present in the system. Default is enabled.
● NIC Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded NIC
option ROM to allow the unit to boot through the network to a PXE server. This is typically used
to download a corporate image to a hard drive. The NIC option ROM takes up memory space
below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is
limited. This F10 option will allow users to disable the downloading of this embedded NIC
option ROM thus giving more DCH space for additional PCI cards which may need option
ROM space. The default will be to have the NIC option-ROM-enabled. Default is PXE.
Bus Options
Device Options

12
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA
(PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage differential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for configuring drive N/A
Data transfer rate 3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never
bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
3 Serial ATA (SATA) Drive Guidelines
and Features