HP Compaq SP700 Manual

Professional Workstation SP700
Maintenance and Service Guide
Second Edition (February 1999)
Part Number 328569-002
Spares Part Number 329342-001
Compaq Computer Corporation

Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
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“AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES,
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WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE,
GOOD TITLE AND AGAINST INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the
agreement.
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QuickFind, and PaqFax are registered in the United States Patent and Trademark Office.
Netelligent and SoftPaq are trademarks and/or service marks of Compaq Computer Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft
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Other product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Compaq Professional Workstation SP700 Maintenance and Service Guide
Second Edition (February 1999)
Part Number 328569-002
Spares Part Number 329342-001

iii
Compaq Professional Workstation SP700 Maintenance and Service Guide
Contents
About This Guide
Symbols in Text.........................................................................................................................vii
Where to Go for Additional Help ..............................................................................................vii
Other Information Sources .................................................................................................vii
Integrated Management Display........................................................................................viii
Telephone Numbers...........................................................................................................viii
Chapter 1
Illustrated Parts Catalog
Mechanical Parts ......................................................................................................................1-1
System Components .................................................................................................................1-2
Spares Parts List.......................................................................................................................1-3
Chapter 2
Service Preliminaries
Compaq Technician Notes........................................................................................................2-1
Preliminary Warnings and Cautions.........................................................................................2-3
Electrostatic Discharge Information.........................................................................................2-4
Equipment Symbols..................................................................................................................2-4
Tools and Software Requirements............................................................................................2-5
Warranty Information...............................................................................................................2-5
Chapter 3
Removal and Replacement Procedures
Serial Number...........................................................................................................................3-1
Service Preparations.................................................................................................................3-2
Cable Lock ...............................................................................................................................3-3
Workstation Feet.......................................................................................................................3-4
Side Access Panel.....................................................................................................................3-5
Front Bezel...............................................................................................................................3-6
Blank Drive Bezel ....................................................................................................................3-7
EMI/Cooling Shield..................................................................................................................3-8
Speaker.....................................................................................................................................3-9
I/O Bracket Assembly ............................................................................................................3-10
Important Guidelines for I/O Bracket Assembly Replacement .......................................3-11
Expansion Boards...................................................................................................................3-12
Identifying PCI and ISA Expansion Slots........................................................................3-12
Removing PCI or ISA Expansion Boards........................................................................3-14
Removing a Symbios Wide Ultra2 PCI SCSI Controller ................................................3-15
Removing the Accelerated Graphics Port (AGP) Graphics Controller............................3-15
PowerStorm 600 Graphics Controller.....................................................................................3-17
Removing the Rendering Accelerator (PCI) Board.........................................................3-17
Removing the Geometry Accelerator (AGP) Board........................................................3-18
Removing the Fan Bracket Assembly .............................................................................3-20
Removing the Card Guide...............................................................................................3-22
Removing the Backplane Board......................................................................................3-23
System Fan.............................................................................................................................3-24

iv
Removal and Replacement Procedures continued
Mass Storage Devices.............................................................................................................3-26
Drive Positions................................................................................................................3-26
Hardware Screws.............................................................................................................3-28
Removing a CD-ROM Drive...........................................................................................3-29
Diskette Drive .................................................................................................................3-31
Removing a 7200 rpm Hard Drive from Bays 5 or 6.......................................................3-33
Removing a 10,000 rpm Hard Drive from Bays 5 or 6....................................................3-36
Removing a Hard Drive from the Removable Hard Drive Cage in Bays 1-3..................3-40
Installing a Hard Drive in the Removable Hard Drive Cage in Bays 1-3........................3-42
SCSI Cables and Guidelines...................................................................................................3-46
SCSI Cables.....................................................................................................................3-46
SCSI Guidelines for Installing SCSI Devices..................................................................3-47
SCSI Guidelines for Optimizing Performance ................................................................3-48
System Board Assembly.........................................................................................................3-49
System Board with Tray and Cage..................................................................................3-49
System Board Components..............................................................................................3-51
DIMMs...................................................................................................................................3-52
Important Guidelines for DIMM Installation ..................................................................3-53
Removing a DIMM.........................................................................................................3-54
Processor and Heatsink Assembly..........................................................................................3-55
Processor Power Modules ...............................................................................................3-56
External Battery......................................................................................................................3-57
Running Computer Setup ................................................................................................3-57
Installing the Battery .......................................................................................................3-59
Power Switch Cable Assembly...............................................................................................3-61
Power Supply Air Baffle ........................................................................................................3-62
Power Supply..........................................................................................................................3-63
Chapter 4
Diagnostic Tools
Power-on Self-Test (POST)......................................................................................................4-2
POST Error Messages ..............................................................................................................4-3
Troubleshooting Minor Problems.............................................................................................4-8
Power Problems.................................................................................................................4-9
Diskette Drive Problems..................................................................................................4-10
Display Problems ............................................................................................................4-11
Printer Problems..............................................................................................................4-12
Hard Drive Problems.......................................................................................................4-13
Hardware Installation Problems ......................................................................................4-14
CD-ROM or DVD-ROM Drive (IDE) Problems ............................................................4-15
Memory Problems...........................................................................................................4-16
SCSI Problems ................................................................................................................4-16
Network Problems...........................................................................................................4-17
Audio Hardware Conflicts...............................................................................................4-18
Computer Setup and Diagnostic Utilities................................................................................4-19
Computer Setup...............................................................................................................4-19
Using Computer Setup.....................................................................................................4-20
Compaq Diagnostics........................................................................................................4-23
Computer Checkup (TEST).............................................................................................4-23
Creating a Diagnostics Diskette.......................................................................................4-25
Using Computer Checkup (TEST) or View System Information (INSPECT) ................4-25
Using Compaq Diagnostics for Windows NT .................................................................4-26

v
Compaq Professional Workstation SP700 Maintenance and Service Guide
Diagnostic Tools continued
Diagnostic Error Codes...........................................................................................................4-27
Microprocessor................................................................................................................4-28
Memory...........................................................................................................................4-29
Keyboard.........................................................................................................................4-29
Printer..............................................................................................................................4-30
Diskette Drive .................................................................................................................4-30
Serial Port........................................................................................................................4-31
Modem ............................................................................................................................4-31
Pointing Device...............................................................................................................4-31
CD-ROM or DVD-ROM Drive (IDE) ............................................................................4-32
Video...............................................................................................................................4-33
Audio...............................................................................................................................4-35
Network Interface............................................................................................................4-35
SCSI Error Codes...................................................................................................................4-36
Upgrading the ROM BIOS.....................................................................................................4-39
Local ROM Flash............................................................................................................4-39
Remote ROM Flash.........................................................................................................4-39
FailSafe Boot Block ROM......................................................................................................4-40
Compaq Insight Manager and Management Agents...............................................................4-41
Compaq Workstation Support Software for Microsoft Windows NT.....................................4-42
Chapter 5
System Security
Security Features......................................................................................................................5-1
Password Security .............................................................................................................5-2
Windows NT Password.....................................................................................................5-5
National Keyboard Delimiter Characters ..........................................................................5-5
Advanced Security Management..............................................................................................5-6
Re-enabling Diskette Boot or Diskette Write....................................................................5-6
Re-enabling a Serial Port or Parallel Port..........................................................................5-7
Cable Lock Provision ........................................................................................................5-7
Chapter 6
Jumper and Switch Information
Battery Jumper Settings............................................................................................................6-2
Switch Settings.........................................................................................................................6-3
Hard Drives ..............................................................................................................................6-4
32X Max CD-ROM or 6X Max DVD-ROM Drive (IDE) .......................................................6-4
Compaq PowerStorm 300 Graphics Controller ........................................................................6-5
Chapter 7
Physical and Operating Specifications
System Unit..............................................................................................................................7-2
325W Power Supply.................................................................................................................7-9
Diskette Drive.........................................................................................................................7-10
CD-ROM Drive (IDE)............................................................................................................7-12
DVD-ROM Drive (IDE).........................................................................................................7-15
Hard Drives ............................................................................................................................7-17
Audio System .........................................................................................................................7-22

vi
Physical and Operating Specifications continued
Keyboard................................................................................................................................7-23
Mouse.....................................................................................................................................7-23
ELSA GLoria Synergy+ Graphics Controller.........................................................................7-24
PowerStorm 300 Graphics Controller.....................................................................................7-25
PowerStorm 600 (PCI/AGP) ..................................................................................................7-26
Matrox Productiva G100 Multi-Monitor Series (MMS) Graphics Controller ........................7-26
Matrox Millennium G200 PCI Graphics Controller ...............................................................7-27
Network Controller.................................................................................................................7-28
RJ-45 Network Cable Specifications...............................................................................7-28
Chapter 8
External Connectors
Physical Location .....................................................................................................................8-1
Pin Assignments.......................................................................................................................8-3
Index

vii
Compaq Professional Workstation SP700 Maintenance and Service Guide
About This Guide
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference
when servicing the Compaq Professional Workstation SP700.
WARNING: To reduce the risk of personal injury from electrical shock and
hazardous energy levels, only authorized service technicians should attempt to
repair this equipment. Improper repairs could create conditions that are
hazardous.
IMPORTANT: The installation of options and servicing of this product shall be performed
by individuals thatare knowledgeable of the procedures, precautions, andhazards
associated with equipment containing hazardous energy circuits.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Indicates thatfailure to follow directions in the warning could result
in bodily harm or loss of life.
CAUTION: Indicates that failure to follow directions could result in damage to
equipment or loss of information.
IMPORTANT: Presents clarifying information or specific instructions.
NOTE: Presents commentary, sidelights, or interesting points of information.
Where to Go for Additional Help
Major sources of additional information are listed below.
Other Information Sources
In addition to this guide, the following information sources are available:
■User Documentation
■Compaq Service Quick Reference Guide
■Service Training Guides
■Compaq Service Advisories and Bulletins
■Compaq QuickFind
■Compaq Insight Manager
■Compaq Download Facility: Call 1-281-518-1418

viii About This Guide
Integrated Management Display
Some Compaq server models include a Compaq Integrated Management Display (IMD) is an
integrated, 16x4 character display mounted on the front of the server. This display provides
easy-to-use menu-driven access to server information, including model number, LCD firmware
revision, and POST operations.
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518
In Canada, call 1-800-263-5868
For Compaq technical support:
In the United States and Canada, call 1-800-OK-COMPAQ. (For continuous improvement, calls
may be recorded or monitored.)
For Compaq technical support phone numbers outside the United States and Canada, visit the
Compaq website at:
www.compaq.com