HP E-PC C10 User manual

image library
and diagnostics
system
CD-ROM
user’s guide

i
HP e-pc information roadmap
The Image Library and Diagnostics System (ILD) CD-RO
T
TT
The 'Image Library and Diagnostics System CD-ROM' consists of two
software parts: The first is the Image Library
Image Library Image Library
Image Library software
softwaresoftware
software, and the second
the Hardware Diagnostic software
Hardware Diagnostic softwareHardware Diagnostic software
Hardware Diagnostic software.
These are independent of each other, and are used separately:
•The HP
Image Library is an application and a set of dri ers and HP
utilities for your HP PCs on this CD-ROM. The dri ers and utilities are
specially packaged to enable you to perform automatic installations to
your PC. You can use Image Library to reinstall one or more (or all) of
these software elements. A friendly user interface facilitates the
selection and loading of all dri ers, HP utilities, and third-party
applications.
•The CD-ROM also contains a Diagnostics package
to carry out
hardware diagnostics, called HP e-DiagTools
HP e-DiagToolsHP e-DiagTools
HP e-DiagTools. You can run e-DiagTools
by booting the PC from this CD.
HP e-DiagTools will check the configuration of your system and erify
that it is running correctly. It will identify any hardware problems and
pro ide precise information which can be passed to your HP-dedicated
support agents if necessary.
User’s guide
The Image Library and Diagnostics System CD-ROM User’s Guide
(this manual) will help you:
•Make use of your Image Library and Diagnostics System CD-ROM to
carry out automatic re-installation of one or more dri ers and utilities.
•Use e-DiagTools for hardware troubleshooting and make use the e-
features.
•Find out where to get more information.

ii
About This Document
This User’s Guide is intended for PC users or systems administration
personnel. If you are using Windows NT or Windows 2000 operating
systems, you must ha e administrator pri ileges.
This User’s Guide pro ides you with guidelines for using the HP Image
Library & Diagnostics system CD-ROM software, which is part of the HP
PC Image Engineer software.
HP e-pc Support Web Site
Refer to the HP e-pc support web site
www.hp.com/go/e–pcsupport for a wide range of information,
including:
•Downloadable documentation
•Ser ice and support options
•The latest ersions of dri ers and utilities
•BIOS updates
•Answers to Frequently Asked Questions.
Acronyms
The following terms are sometimes used in this manual for bre ity, to
replace the full description:
OS
OSOS
OS Operating System
ICR
ICRICR
ICR Image Creation and Reco ery CD-ROM
ILD
ILDILD
ILD Image Library and Diagnostics System CD-ROM
CD
CDCD
CD Compact Disc (Optical data disc)

Notice
The information contained in this document is subject to change
without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance,
or use of this material.
This document contains proprietary information that is protected by
copyright. All rights are reser ed. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.
Microsoft®, MS®, MS-DOS®, Windows and Windows NT® are U.S.
registered trademarks of Microsoft Corporation.
AdobeTM and AcrobatTM are trademarks of Adobe Systems
Incorporated.
Hewlett-Packard France
Business Desktop Di ision
38053 Grenoble Cedex 9
France
 2000 Hewlett-Packard Company

Contents
English v
HP e-pc Information Roadmap. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
1 Introduction
Your Preloaded Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Full Reco ery of Preloaded Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What is the Ima e Library & Dia nostics System CD-ROM? . . . . . . 3
HP PC Ima e En ineer Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Image Creation and Reco ery CD-ROM. . . . . . . . . . . . . . . . . . . . . . . . . 4
Image Library and Diagnostics System CD-ROM . . . . . . . . . . . . . . . . . . 4
Image Transition Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Image Library (Administrator ersion) CD-ROM . . . . . . . . . . . . . . . . . . 5
When should I use Image Library (Administrator ersion)? . . . . . . . . . . 5
Runnin Ima e Library from the CD-ROM . . . . . . . . . . . . . . . . . . . . . 6
Runnin e-Dia Tools from the CD-ROM . . . . . . . . . . . . . . . . . . . . . . 6
2 Getting Started
The Ima e Library & Dia nostics System CD-ROM. . . . . . . . . . . . . . 8
Image Library Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Language Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operatin System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Startin and Usin the User Interface . . . . . . . . . . . . . . . . . . . . . . . . 14

vi English
3 Installing Drivers and Utilities Automatically
How to Perform a Recovery of Drivers and Utilities . . . . . . . . . . . . 16
4 Troubleshooting and su ort
Troubleshootin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Obtainin the Latest Versions of Drivers and Utilities . . . . . . . . . . . 27
Additional Information and Support. . . . . . . . . . . . . . . . . . . . . . . . . 27
Legal Information
HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
HP Software License A reement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

1
Introduction
The Image Library and Diagnostics System CD-ROM and its use in the
reco ery of HP preloaded software.

Your Preloaded Software
2
Your Preloaded Software
Your HP PC is deli ered with preloaded software already in place on
the hard disk. This includes the operating system, all the correct
dri ers for your hardware, plus special HP utilities to support you if you
should run into difficulties at any time during the working life of the
PC.
To pro ide a secure backup against software corruption, the entire
preloaded system can be restored using the HP CD-ROMs pro ided
with your PC. These utilities permit a rapid trouble-free restart should
you e er need to reinstall your operating system, dri ers and/or HP
utilities.
Full Recovery of Preloaded Software
Two steps to carry out a complete reinstallation of all preloaded
software on your PC:
1Use the Image Creation and Reco ery CD-ROM to restore the
operating system (and HP disk partition). Refer to the
documentation on the Image Creation and Reco ery CD-ROM for
details
2When the OS is reinstalled and running, use the Image Library and
Diagnostics CD-ROM to reinstall the specific dri ers, HP
applications and utilities.

3
What is the Image Library & Diagnostics System D-ROM?
What is the Ima e Library & Dia nostics
System CD-ROM?
The Image Library & Diagnostics (ILD) System CD is a CD-ROM that
contains dri ers and HP utilities for HP PCs. The dri ers and utilities
are packaged to enable you to perform automatic installations on local
PCs. A friendly user-interface simplifies this process.
The ILD CD-ROM also contains a diagnostic package called HP
e-DiagTools Hardware Diagnostics. You can run it by booting your PC
from the CD to perform hardware diagnostics.
This User’s Guide describes the Image Library section of the ILD CD-
ROM, and the User Interface, and explains how to use it to select and
load software.
In addition, start-up notes on e-DiagTools are included to make clear
the operation of the CD. HP e-DiagTools are fully documented
elsewhere.

HP P Image Engineer Products
4
HP PC Ima e En ineer Products
The Image Library & Diagnostic CD is one part of HP PC Image
Engineer solutions. The HP PC Image Engineer suite comprises these
products:
Image Creation and Reco ery CD-ROM
Image Library (Administrator ersion) CD-ROM
Image Library and Diagnostics System CD-ROM
Image Creation and Recovery CD-ROM
This CD-ROM is pro ided with most new HP PCs. It contains on-line
documentation fully explaining its use. With the latest, full-featured
ersion, you can:
•Reco er the operating system
•Set disk partitioning parameters
•Upgrade or downgrade the operating system (to the alternati e
pro ided on the CD-ROMs)
•Browse the operating system master files
The ICR CD-ROM can be used in cases where you must reinstall
your operating system and other software, after reformatting your
hard disk. This may be useful when you can not guarantee the
integrity of you software, for instance due to irus infection.
Image Library and Diagnostics System CD-ROM
This CD-ROM is the subject of the present Guide. It is included with
your PC for most models and language ersions. The ILD CD-ROM
is used to carry out automated software reco ery and/or diagnostics
on single PCs:
•Reco er all dri ers, applications and HP utilities
•Reco er indi idual dri ers
•Run HP e-DiagTools, the hardware diagnostics utilities

5
HP P Image Engineer Products
Image Library (Administrator version) CD-ROM
This is a full ‘Administrator Version’ of the Image Library, and is
intended for MIS, IT, or system administration personnel. The
administrator ersion will perform automatic installations on local
PCs, and additionally pro ides software packages in other formats,
so that a ser er may be updated to perform remote installation
using your own deployment or maintenance solution or Microsoft
SMS2.0. For detailed information on this package, refer to the
Image Library: System Administrator’s Guide on the Image
Library Administrator Version CD-ROM.
hen should I use Image Library (Administrator version)?
The Image Library (Administrator ersion) CD-ROM is for use in the
following cases only:
•with SMS 2.0 for installation of SMS packages
•with a compatible proprietary loader to install the Automatic
Packages
In any other situation, the Image Library and Diagnosis System CD-
ROM pro ides the correct ersion of Image Library.
NOTE Not all the Image Engineer products are packaged with each PC.
NOTE The range of supported language ersions a ailable may ary between
tools.

Running Image Library from the D-ROM
6
Runnin Ima e Library from the CD-ROM
To run Image Library from the HP Image Library & Diagnostics System
CD, insert the CD-ROM in your optical dri e while your Windows
operating system is running. The user interface will start automatically
(if not, check that the ‘AutoPlay’ CD function is enabled).
Alternati ely, you may run the Image Library manually by clicking on
Start and selecting the option Run. Then Enter the command:
D:\FrontPanel
where ‘D:’ defines your optical dri e location.
For details, see “Starting and Using the User Interface” on page 14 of
this Guide.
Runnin e-Dia Tools from the CD-ROM
To run e-DiagTools from your HP Image Library & Diagnostics CD,
follow this procedure:
1Insert the CD-ROM in your optical dri e
2Shut down the operating system and restart your computer
3Ensure that the CD-ROM dri e is configured in the BIOS to be the
first de ice to boot from. Set the BIOS attribute ‘PNP OS’ to the
option ‘No’
4The PC boots from the CD-ROM. The programs on the CD-ROM will
automatically determine the appropriate ersion of e-DiagTools to
run and the main Diagnostics menu of the CD-ROM appears.
Select the option to run the hardware diagnostics. This will open e-
DiagTools.
NOTE The main Diagnostics menu will only appear to the user when the CD-
ROM is used to boot the PC, as described abo e. The Diagnostics tools
are not accessible from Image Library menu options under Windows.

2
Gettin Started
This Chapter describes the Image Library & Diagnostics System CD-
ROM and its contents, and how to start using it.

The Image Library & Diagnostics System D-ROM
8
The Ima e Library & Dia nostics System CD-ROM
Ima e Library Contents
The dri ers and HP software utilities comprising the Image Library are
pro ided in the form of automatic packages.
An Automatic installation package is an executable file that installs a
software component automatically, without the need for user
inter ention. The automatic packages in the Image Library &
Diagnostics CD-ROM are suitable for performing a local installation.
Each automatic package consists of a single executable file *.exe
*.exe*.exe
*.exe, and a
information file *.ini
*.ini*.ini
*.ini, plus an explanatory file *.htm
*.htm*.htm
*.htm.
Each *.exe
*.exe*.exe
*.exe file is executable alone, without the support of the other
files. This permits installation of the dri er by hand, simply by
launching the executable file.
List of omponents and
Version Numbers
To iew a complete list of components a ailable on the Image Library &
Diagnostics CD, including the ersion number of each component,
select the option ‘Quick Tour’ on the opening screen of the Image
Library user interface.
Detailed Information on
D ontents
For detailed information about each automatic package, such as notes,
ersion numbers, and supported platforms, use the Properties Button
on the user interface Component Selection screen.

9
The Image Library & Diagnostics System D-ROM
Directory Structure
The root directory is F:\Packages\
Each subdirectory le el corresponds to a classification criteria. The
directory ‘Packages’
Packages’Packages’
Packages’ contains one subdirectory for each of the
different operating systems supported:
F:\Packages\[operating system]\ .. etc
The full directory structure is shown in the table below.
Lan ua e Versions
The User Interface is in the English language during an initial period.
Subsequent ersions will include the User Interface language options
English, French, Italian, German and Spanish.
The Image Library application supports all the Operating System
languages which are supported by the Image Creation and Reco ery
CD-ROM.
Level12345
Subdirectory \Operating
System
\Driver or
\Utility \Type \Vendor \HPVersion
Example or
possible
values
NT4
W9x
W2000
Driver
Utility
Audio, Video,
IDE
HP, 3 OM,
Intel, Symbios
SAMP003
Examples NT4\Driver\LAN\3 OM\3c5020

System Requirements
10
System Requirements
Make sure the Image Library and Diagnostics CD-ROM ersion
corresponds to your model of HP PC. The PC model/models supported
is indicated on the face of the CD.
The Quick Tour included on the Image Library, in the section System
Requirements, lists Image Library and Operating System compatibility.
•Windows NT 4.0
•Windows 98 Second Edition
•Windows 2000
For Ser ice Pack information see the on-line documentation (in
general, the latest SPs and SRs are supported).
Administrator Rights For PCs running Windows NT 4 or Windows 2000 you must ha e
administrator rights in order to install dri ers.

11
Operating System Installation
Operatin System Installation
Vanilla Operating
System
A ‘Vanilla Operating System’ must be installed before you can carry out
the automatic installation of dri ers and HP utilities described in
Chapter 3.
The ‘Vanilla’ OS consists of a ersion of your Microsoft OS with the
minimum set of default dri ers required for the PC to operate.
Installation of the Vanilla Operating System is described below.
To prepare your PC for the installation of dri ers and HP utilities, we
recommend you use the Image Creation and Reco ery CD-ROM that
came with your PC. Simply start the CD-ROM and follow the step by
step guide.
The ICR CD-ROM includes options to recreate the special HP Utility
Partition on your hard-disk and reinstall the operating system ready for
the use of ILD CD.
You may choose instead, to reinstall your operating system using the
Microsoft Operating System CD. Howe er, if you reinstall in this
manner, the HP Utility Partition will not be created.
Preparation
To prepare for use of the Image Library on the Image Library and
Diagnostics System CD-ROM:
1Start with a blank, formatted hard disk.
2Using either the HP Image Creation and Reco ery CD-ROM, or the
appropriate Microsoft Operating System CD, install one of the
supported operating systems (see page 10).

Operating System Installation
12
3If the OS master files ha e not been copied to your hard disk, copy
the directory from your CD to the directory on your hard disc as
follows:
3 (a) If you are using the Microsoft OS (install) CD
If you are using the Microsoft OS (install) CD If you are using the Microsoft OS (install) CD
If you are using the Microsoft OS (install) CD:
If you installed Windows NT 4.0 or Windows 2000, copy the entire
\i386 directory from the operating system CD to the hard disk.
If you installed Windows 95 create the \Windows\Options\Cabs
directory on the hard disk, then copy the contents of the \Win95
directory from the operating system CD to this new directory.
If you installed Windows 98, create the \Windows\Options\Cabs
directory on the hard disk, then copy the contents of the \Win98
directory from the operating system CD to this new directory.
3 (b) If you are using the HP Image Creation and Reco ery CD
If you are using the HP Image Creation and Reco ery CDIf you are using the HP Image Creation and Reco ery CD
If you are using the HP Image Creation and Reco ery CD:
If you installed Windows NT 4.0 or Windows 2000, copy the entire
windows_NT or windows_2000 directory from the ICR CD to the
hard disk directory C:\i386.
Using this
Using this Using this
Using this
installation D
installation Dinstallation D
installation D
Installing this
Installing this Installing this
Installing this
Operating System
Operating SystemOperating System
Operating System
opy this
opy this opy this
opy this
directory from the
directory from the directory from the
directory from the
D
DD
D
To this directory on your
To this directory on your To this directory on your
To this directory on your
P Hard Disk
P Hard DiskP Hard Disk
P Hard Disk
HP Image reation
HP Image reation HP Image reation
HP Image reation
and Recovery D
and Recovery Dand Recovery D
and Recovery D
Windows NT4 windows_NT
windows_NTwindows_NT
windows_NT :\i386
:\i386:\i386
:\i386
Windows 2000 windows_2000
windows_2000windows_2000
windows_2000 :\i386
:\i386:\i386
:\i386
Windows 98 windows_9
windows_9windows_9
windows_98
88
8 \Windows\Options\ abs
\Windows\Options\ abs\Windows\Options\ abs
\Windows\Options\ abs
Windows 95 windows_9
windows_9windows_9
windows_95
55
5 \Windows\Options\ abs
\Windows\Options\ abs\Windows\Options\ abs
\Windows\Options\ abs
The appropriate
Microsoft Operating
Microsoft Operating Microsoft Operating
Microsoft Operating
System D
System DSystem D
System D
Windows NT4 \i386
\i386\i386
\i386 :\i386
:\i386:\i386
:\i386
Windows 2000 \i386
\i386\i386
\i386 :\i386
:\i386:\i386
:\i386
Windows 98 \win98 \Windows\Options\ abs
\Windows\Options\ abs\Windows\Options\ abs
\Windows\Options\ abs
Windows 95 \win95 \Windows\Options\ abs
\Windows\Options\ abs\Windows\Options\ abs
\Windows\Options\ abs