HP ENVY x360 15 Manual

Maintenance and Service Guide
HP ENVY x360 15 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2020 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by the
Video Electronics Standards Association (VESA®)
in the United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2020
Document Part Number: L84425-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 6
Low blue light mode (select products only) .................................................................................................... 6
Keyboard area ........................................................................................................................................................................... 7
Touchpad ............................................................................................................................................................... 7
Touchpad settings ........................................................................................................................... 7
Lights ..................................................................................................................................................................... 8
Button, speakers, and ngerprint reader ......................................................................................................... 9
Special keys ........................................................................................................................................................ 10
Bottom ..................................................................................................................................................................................... 11
Labels ....................................................................................................................................................................................... 12
3 Illustrated parts catalog ........................................................................................................................................................................ 14
Computer major components .............................................................................................................................................. 15
Display components .............................................................................................................................................................. 18
Miscellaneous parts ............................................................................................................................................................... 19
4 Removal and replacement procedures preliminary requirements ................................................................................................ 20
Tools required ......................................................................................................................................................................... 20
Service considerations .......................................................................................................................................................... 20
Plastic parts ........................................................................................................................................................ 20
Cables and connectors ..................................................................................................................................... 20
Drive handling .................................................................................................................................................... 21
Electrostatic discharge damage .......................................................................................................................................... 21
Packaging and transporting guidelines .............................................................................................................................. 22
Workstation guidelines .......................................................................................................................................................... 23
Equipment guidelines ............................................................................................................................................................ 23
5 Removal and replacement procedures .............................................................................................................................................. 25
Component replacement procedures ................................................................................................................................. 25
v

Bottom cover ...................................................................................................................................................... 25
Front speakers ................................................................................................................................................... 27
Solid-state drive ................................................................................................................................................ 28
Memory module ................................................................................................................................................ 30
WLAN module .................................................................................................................................................... 32
Fan ....................................................................................................................................................................... 34
Heat sink ............................................................................................................................................................. 35
Infrared board cable .......................................................................................................................................... 37
Infrared board .................................................................................................................................................... 38
Display assembly ............................................................................................................................................... 39
Power connector cable ..................................................................................................................................... 46
Subwoofer .......................................................................................................................................................... 48
Battery ................................................................................................................................................................. 49
Touchpad cable .................................................................................................................................................. 50
Touchpad ............................................................................................................................................................ 51
System board ..................................................................................................................................................... 53
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 56
Using Computer Setup .......................................................................................................................................................... 56
Starting Computer Setup ................................................................................................................................. 56
Navigating and selecting in Computer Setup ................................................................................................ 56
Restoring factory settings in Computer Setup ............................................................................................. 56
Updating the BIOS ............................................................................................................................................. 57
Determining the BIOS version ..................................................................................................... 57
Downloading a BIOS update ........................................................................................................ 57
Changing the boot order using the f9 prompt .............................................................................................. 58
TPM BIOS settings (select products only) .......................................................................................................................... 58
Using HP Sure Start (select products only) ........................................................................................................................ 59
7 Backing up, restoring, and recovering ................................................................................................................................................. 60
Backing up information and creating recovery media ..................................................................................................... 60
Using Windows tools ......................................................................................................................................... 60
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 60
Restoring and recovery ......................................................................................................................................................... 61
Restoring, resetting, and refreshing using Windows tools ......................................................................... 61
Recovering using HP Recovery media ............................................................................................................ 61
Changing the computer boot order ................................................................................................................ 61
Using HP Sure Recover (select products only) .............................................................................................. 62
vi

8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 63
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 63
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 63
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 64
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 64
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 64
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 64
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 65
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 65
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 65
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 66
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 66
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 66
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 66
9 Specications .......................................................................................................................................................................................... 68
Computer specications ........................................................................................................................................................ 68
10 Power cord set requirements ............................................................................................................................................................ 70
Requirements for all countries ............................................................................................................................................ 70
Requirements for specic countries and regions ............................................................................................................. 71
11 Recycling ............................................................................................................................................................................................... 73
Index ............................................................................................................................................................................................................. 74
vii

viii

1 Product description
Table 1-1 Product description
Category Description
Product Name HP ENVY x360 15 Convertible PC
Processor ●AMD® Ryzen7-4750U 2.0 GHz (turbo up to 4.2 GHz) eight core processor (8.0 MB L3 cache,
25 W)
●AMD Ryzen5-4500U 2.375 GHz six core processor (8.0 MB L3 cache, 25 W)
●AMD Ryzen3-4300U 2.7 GHz (turbo up to 3.8 GHz) four core processor (4.0 MB L3 cache, 25 W)
Chipset AMD Integrated soldered-on-circuit (SoC) fusion controller hub (FCH)
Graphics AMD Radeon integrated graphics
Panel 15.6 inch, liquid crystal display (LCD), touchscreen, full high-denition (FHD) (1920×1080), antiglare,
white light-emitting (WLED), UWVA, eDP1.4+PSR, low power display panel with narrow bezel; typical
brightness: 400 nits
15.6 inch, LCD, touchscreen, FHD (1920×1080), antiglare, WLED, UWVA, eDP1.2, 45% NTSC, bent
display panel with narrow bezel; typical brightness: 250 nits
Memory Support for DDR4-3200 1.2 v, nonupgradeable, onboard system memory in 16 GB and
8 GB congurations
Storage Support for the following solid-state drives:
●1 TB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory
express (NVMe), solid-state drive with triple layer cell (TLC)
●512 GB, M.2 2280, PCIe 3×4, NVMe, solid-state drive with TLC
●512 GB, 2280, PCIe, NVMe value solid-state drive
●256 GB, M.2 2280, PCIe 3×4, NVMe solid-state drive with TLC
●256 GB, 2280, PCIe, NVMe value solid-state drive
Audio and video Fixed (no tilt), 720p HD camera integrated into display assembly
Dual-array digital microphone with appropriate software: beam-forming, echo-cancellation, noise-
suppression
BANG and OLUFSEN speakers
HP support for Far Field Cortana
HP support for HP Audio Boost 2.0
Support for speaker swap
Three speakers
Wireless Integrated wireless local area network (WLAN)
Support for the following WLAN modules:
●Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz PCI-e + USB
WW with 2 antenna(s)
●Realtek ac 2×2 + Bluetooth 5.0 M.2 2230 PCI-e + USB WW
1

Table 1-1 Product description (continued)
Category Description
Ports ●AC Smart Pin adapter plug
Ports (continued) ●High-denition multimedia interface (HDMI) v2.0 + high-bandwidth digital content protection
(HDCP) v2.2
●Headphone/microphone combo jack
●USB 3.2 Gen 2 type-C port
●USB 3.2 Gen 1 type-A ports (2)
Expansion One next generation form factor (NGFF) slot for a solid-state drive
One NGFF slot for a WLAN module
Multimedia card HP Multi-Format Digital Media Card Reader
Keyboard/pointing devices Island-style keyboard with 3-coat paint, backlit, with numeric keypad in natural silver nish
Touchpad with image sensor with the following requirements:
●Clickpad with image sensor
●Multitouch gestures enabled
●Precision touchpad supported
●Support modern trackpad gestures
●Taps enabled as default
Power requirements Support for a 3 cell, 51 WHr, 4.45 AHr, Li-ion battery
Support for 65 W AC adapter (non-PFC, slim, 4.5 mm, straight)
Support for a 1.0 meter, C5 premium power cord with sticker
Security Fingerprint reader (Secure Payment)
Trusted Platform Module (TPM) 2.0 rmware
Sensors ●Accelerometer
●Accelerometer + gyroscope + eCompass + magnetometer
●Infrared thermal sensor
●Sensor hub
Operating system Preinstalled:
●Windows® 10 Home 64-bit
●Windows 10 Home 64-bit Plus
●Windows 10 Home 64-bit Plus Single Language
●Windows 10 Home 64-bit Plus Single Language Africa Market PPP
Operating system (continued) ●Windows 10 Professional 64-bit
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description