HP e-PC c10/s10 Service manual

administrator’s
guide
HP image library
www.hp.com/go/support

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iii
This Manual
This manual is intended for MIS (Management Information Services),
IT (Information Technology), or system administrator personnel. A
good knowledge of Microsoft operating systems as well as software
deployment tools is required. You must have administrator privileges.
This manual provides guidelines for using the HP Image Library, which
is part of the HP PC Image Engineer.
What is the Image Library?
The Image Library is a CD-ROM that contains drivers and HP utilities
for HP PCs. The Image Library CD-ROM is the topic of this guide. This
CD-ROM is referred to as the full ‘Administrator Version’ of the Image
Library, to differentiate it from the Image Library & Diagnostics
System CD-ROM (described briefly on page v). The Image Library CD-
ROM is intended for MIS, IT, or system administration personnel.
The drivers and utilities are packaged to enable you to perform
automatic installations on local PCs and also to update a server so that
you can perform remote installations using your own deployment or
maintenance solution or Microsoft SMS 2.0.
The Image Library can be useful during much of the PC’s lifecycle, for
instance:
•During qualification of a disk image
•For maintenance tasks, for example, using Microsoft SMS to perform
driver updates on remote PCs.

iv
HP PC Image Engineer Products
The Image Library (Administrator version) is one part of HP PC Image
Engineer solutions. The HP PC Image Engineer suite comprises these
products:
❒Image Creation and Recovery CD-ROM
❒Image Library & Diagnostics System CD-ROM
❒Image Library (Administrator version) CD-ROM
(described in this guide)
❒Image Transition Tool.
NOTE Not all the Image Engineer products are packaged with each PC.
The range of language versions available may vary between tools.
Image Creation and Recovery CD-ROM
This CD-ROM is provided with most new HP PCs. It contains online
documentation fully explaining its use. With the latest, full-featured
version, you can:
•Recover the operating system
•Set disk partitioning parameters
•Upgrade or downgrade the operating system (to the alternative
provided on the CD-ROMs)
•Browse the operating system master files.
This CD-ROM can be used in cases where you must reinstall your
operating system and other software, after reformatting your hard disk.
This may be useful when you can not guarantee the integrity of you
software, for instance due to virus infection.

v
Image Library and Diagnostics System CD-ROM
This CD-ROM is included with your PC for most models and language
versions. It is used to carry out automated software recovery and/or
diagnostics on single PCs:
•Recover all drivers, applications and HP utilities
•Recover individual drivers
•Run HP e-DiagTools, the hardware diagnostics utilities
Image Transition Tool
The Image Transition Tool is a CD-ROM software utility to help you
adapt an existing PC’s disk image to a new HP PC. Check availability
with your HP supplier, or on HP websites.

vi

Contents
English vii
1 Getting Started
What is HP’s Image Library? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Image Library CD-ROM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Overview of the Library Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Library Directory Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Language Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LAN Card Drivers and Network Protocols. . . . . . . . . . . . . . . . . . . . . 18
Starting and Using the User Interface. . . . . . . . . . . . . . . . . . . . . . . . . 19
Creating a Hard Disk Copy of the Image Library . . . . . . . . . . . . . . . 21
2 Local Automatic Installation
What are the Automatic Installation Packages? . . . . . . . . . . . . . . . . 24
How to Perform a Local Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing Components Without the User Interface. . . . . . . . . . . . . . 34
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

viii English
3 Microsoft SMS
What is Microsoft SMS?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
What is an SMS Package? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
The HP Image Library SMS 2.0 Packages . . . . . . . . . . . . . . . . . . . . . . . . 37
How to Use the Image Library with Microsoft SMS . . . . . . . . . . . . 38
Phase 1: Copy the Drivers to the SMS Server . . . . . . . . . . . . . . . . . . . . . 39
Phase 2: Update the Required Client PCs . . . . . . . . . . . . . . . . . . . . . . . . 44
Customizing SMS Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Uninstallation and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4 Copying Drivers and Utilities to a Server
What are the Automatic Installation Packages?. . . . . . . . . . . . . . . . 48
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
How to Copy Drivers and Utilities to a Server . . . . . . . . . . . . . . . . . 50
Performing Remote Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

English ix
5 Support
Obtaining the Latest Versions of Drivers and Utilities . . . . . . . . . . . 58
Additional Information and Support. . . . . . . . . . . . . . . . . . . . . . . . . . 59
Legal Information
HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
HP Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

xEnglish

1
Getting Started
This chapter describes the Image Library, its contents, and how to start
using the Image Library CD.

1 Getting Started
What is HP’s Image Library?
12
What is HP’s Image Library?
The Image Library is a CD-ROM that contains drivers and HP utilities
for specific HP PCs. The CD-ROM face or cover shows the target HP
PCs.
The Image Library can help you perform tasks such as:
•Evaluating HP drivers and HP software utilities for the target HP PC.
•Creating a completely new disk image for the target HP PC for
evaluation, qualification and deployment.
•Installing and updating drivers and HP utilities on a server for later
deployment on remote target HP PCs.
The Image Library is designed so that you can:
•Automatically install drivers and utilities on a target PC locally
•Remotely copy drivers to a Microsoft SMS 2.0 server
•Remotely copy drivers and utilities to a server.

13
1 Getting Started
The Image Library CD-ROM
The Image Library CD-ROM
Overview of the Library Contents
The drivers and HP software utilities are provided in two different
formats:
•Automatic packages. Each automatic package consists of a single
executable file.
•SMS packages. These packages are in Microsoft SMS 2.0 format and
each package can consist of up to four files. Only the drivers (not the
HP utilities) are provided.
Each of these formats has its own directory substructure on the CD-
ROM.
For Last Minute
Information
For the latest information about the CD-ROM, consult the
 file in the root directory of the CD-ROM.
List of Components and
Version Numbers
To view a complete list of components available on the Image Library
CD, including the version number of each component, select the option
‘Quick Tour’ on the opening screen of the Image Library user interface.
Detailed Information on
CD Contents
For detailed information about each automatic package, such as notes,
version numbers, and supported platforms, use the Properties Button
on the user interface Component Selection screen.

1 Getting Started
The Image Library CD-ROM
14
Library Directory Structure
NOTE The CD directory structure is described here to help you understand
the Image Library’s layout and contents. However, the exact layout may
differ from the one shown.
Within  , each subdirectory level corresponds to a
classification criteria.
Language Versions
For the Automatic packages, all language versions of the operating
system (that are shipped by HP) are supported.
The SMS packages support only the English version of the operating
system.
For more information about support for different operating system
language versions, consult the  file that comes with
each package. These files are accessible in the individual packages’
subdirectories.
Level234567
Subdirectory
of \Packages
\Package
Type
\Operating
System
\Driver or
\Utility \Type \Vendor \HPVersion
Example or
possible values
Automatic
SMS
NT4
W2000
W98
Driver
Utility
Audio, Video,
IDE,
DiagTools
HP, 3COM,
Intel,
Symbios
L3c520ar
Examples Automatic\NT4\Driver\LAN\3COM\L3c520ar
Sms\W98\Driver\Audio\Crystal\BIKU001

15
1 Getting Started
System Requirements
System Requirements
There may be different editions of the current Image Library CD-ROM,
to support different models of HP PC. Before using the Image Library,
ensure that the target PC is compatible with the version of CD you are
using.
The supported target PC is indicated on the CD face. The supported
PC is also stated on the opening page of the user interface when you
run Image Library (see example of CD user interface on page 19).
The target PC must use one of the following operating systems:
•Windows NT 4.0 SP4 or higher.
•Windows 98 Second Edition
•Windows 2000.
Check the ‘LatestNews’ file on the CD-ROM for updates to this
information.
What is a Target PC? In this manual, a “target PC” refers to any PC on which you want to
install the drivers and software utilities. It does not refer to the SMS or
generic server which is used to distribute or deploy the drivers and
software utilities.
Windows NT
Administrator Rights
For target PCs running Windows NT 4 or Windows 2000, you must have
administrator rights.

1 Getting Started
System Requirements
16
Preparing the Target PC
Vanilla Operating
System
A ‘Vanilla Operating System’ must be installed before you can use the
Image Library.
The ‘Vanilla’ OS consists of a version of your Microsoft OS with the
minimum set of default drivers required for the PC to operate.
Installation of the Vanilla Operating System is described below.
To prepare your PC for the installation of drivers and HP utilities, we
recommend you use the Image Creation and Recovery CD-ROM that
came with your PC. Simply start the CD-ROM and follow the step by
step guide.
The Image Creation and Recovery CD-ROM includes options to
recreate the special HP Utility Partition on your hard-disk and reinstall
the operating system.
Alternatively, you can reinstall your operating system using the
Microsoft Operating System CD. However, the HP Utility Partition will
not be created if you use the Microsoft CD.
How to Prepare the
Target PC
To prepare for use of the Image Library:
1Start with a blank, formatted hard disk.
2Using either the HP Image Creation and Recovery CD-ROM, or the
appropriate Microsoft Operating System CD, install one of the
operating systems

17
1 Getting Started
System Requirements
3Copy the directory from your CD to the directory on your hard disc
as follows:
3 (a) If you are using the Microsoft OS (install) CD:
If you installed Windows NT 4.0 or Windows 2000, copy the entire
 directory from the operating system CD to the hard disk.
If you installed Windows 98, create the 
directory on the hard disk, then copy the contents of the 
directory from the operating system CD to this new directory.
3 (b) If you are using the HP Image Creation and Recovery CD:
If you installed Windows NT 4.0 or Windows 2000, copy the entire
 or  directory from the CD to the hard
disk directory  .
If you installed Windows 98, create the 
directory on the hard disk, then copy the contents of the
 directory from the CD to this new directory.
4If you do not copy the operating system setup files to the hard disk
as described above, you will be prompted to insert the operating
system CD when using the Image Library.
No other software should be installed and no other operations should
be performed on the PC. until the reinstallation process is complete.
Using this
installation CD
Installing this
Operating System
Copy this
directory from the
CD
To this directory on your
PC Hard Disk
HP Image Creation
and Recovery CD
Windows NT4 windows_NT C:\i386
Windows 2000 windows_2000 C:\i386
Windows 98 windows_98 \Windows\Options\Cabs
The appropriate
Microsoft Operating
System CD
Windows NT4 \i386 C:\i386
Windows 2000 \i386 C:\i386
Windows 98 \win98 \Windows\Options\Cabs

1 Getting Started
LAN Card Drivers and Network Protocols
18
LAN Card Drivers and Network Protocols
When using the Image Library to install LAN card drivers, the following
network protocols are automatically installed for each operating
system.
•Windows 98/2000: TCP/IP (DHCP)
•Windows NT 4: NetBEUI.
When LAN drivers are installed, a random hostname is automatically
generated to ensure that there is no conflict with any other PC on the
network

19
1 Getting Started
Starting and Using the User Interface
Starting and Using the User Interface
Before using the Image Library for a local installation, ensure that the
target PC is compatible with the version of CD you are using. If you are
copying drivers and utilities to a server, ensure that the final target PCs
are compatible with the version of CD you are using. The CD face or
cover shows the target HP PC.
To start the user interface, insert the CD in the target PC or server. It
will start automatically. (You can also launch it manually by clicking
  then entering  .) The following screen
will appear:
The supported PC is
the HP e-pc c10,
named under the title
“Image Engineer”

1 Getting Started
Starting and Using the User Interface
20
In this screen, you can:
•View Administrator’s Guide (PDF)
This allows you to view the Image Library Administrator’s Guide
(this manual). It requires Adobe Acrobat Reader.
•Quick Tour / Requirements (HTML)
This will provide a quick overview of the Image Library as well as the
system requirements. (You should make sure the system
requirements are satisfied before using the Image Library.)
•Launch installer of drivers and utilities
Use this option to launch an automatic installation of drivers and
utilities on a local target PC. (This function is also available on the
Image Library & Diagnostics System CD.)
Refer to chapter 2, Local Automatic Installation.
•Launch copy of drivers and utilities (Automatic Format)
Use this option to copy drivers and utilities to a network server. Once
complete, you can use your own deployment tools and methods to
install the drivers remotely on target PCs in the network.
Refer to chapter 4, Copying Drivers and Utilities to a Server.
•Launch copy of drivers and utilities (SMS Format)
Use this option to copy drivers and utilities to a Microsoft SMS 2.0
server. Once complete, you can use SMS to remotely install the
drivers on target PCs in the network.
Refer to chapter 3, Microsoft SMS.
•Browse CD-ROM contents.
•Close the Image Library user interface.