HP ENVY Phoenix 810 User manual

Copyright and License
© Copyright 2011 Hewlett-Packard
Development Company, L.P. The information
contained herein is subject to change without
notice.
The only warranties for Hewlett-Packard
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be construed as constituting an additional
warranty. HP shall not be liable for technical or
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HP assumes no responsibility for the use or
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Understanding hard disk drive space
The hard disk drive on the Hewlett-Packard and
Compaq computers with the Microsoft®
Windows® operating system preinstalled may
appear to be smaller than the size stated in the
product specifications, in the documentation, or
on the box. Hard disk drives are described and
advertised by manufacturers in terms of decimal
(base 10) capacity. Microsoft Windows and
other programs, such as FDISK, use the binary
(base 2) numbering system.
In decimal notation, one megabyte (MB) is
equal to 1,000,000 bytes, and one gigabyte
(GB) is equal to 1,000,000,000 bytes. In the
binary numbering system, one megabyte is
equal to 1,048,576 bytes, and one gigabyte is
equal to 1,073,741,824 bytes. Because of the
different measuring systems, you may see a
difference between the size reported by
Microsoft Windows and the size advertised. The
storage capacity of the hard disk drive is as
advertised.
Microsoft Windows reports smaller capacity in
the Windows Explorer tool and in the computer
window because it shows information about one
partition on the hard disk drive at a time. One of
the partitions contains the System Recovery
information.
Note about systems configured with 4 GB of
memory
For computers with a 32 bit operating system,
all memory above 3 GB may not be available
because of system resource requirements.
This limitation is not limited to HP and Compaq
systems. The memory above 3 GB is used for
system resources.
Confirming total memory
The system BIOS displays the full 4 GB of
installed memory.
1. Turn on the PC.
2. Press F10. The BIOS menu is displayed.
Confirm the Total Installed Memory.

Table of contents
1 Getting information ..................................................................................................... 1
Safety information ........................................................................................... 2
2 Setting up your computer .......................................................................................... 3
Protecting your computer ................................................................................ 4
Connecting to the Internet .............................................................................. 5
Transferring files and settings to your new computer ..................................... 6
3 Troubleshooting and maintenance ........................................................................... 6
Computer does not start ................................................................................. 7
Power .............................................................................................................. 8
Display (monitor) ............................................................................................. 8
Keyboard and mouse (with cable) ................................................................ 10
Keyboard and mouse (wireless) ................................................................... 11
Speakers and sound ..................................................................................... 12
Internet access ............................................................................................. 12
Software troubleshooting .............................................................................. 13
Maintenance ................................................................................................. 16
System recovery ........................................................................................... 18
4 Customer care ..........................................................................................................
Product information ....................................................................................... 23
Support information ...................................................................................... 24
Warranty print on demand statement ........................................................... 26
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1 Getting information
Type of information Where to find
●Set up your computer. Setup poster included with your computer.
●See how-to videos about
using the features of your
computer.
Visit http://www.hp.com/supportvideos (English only)
●Use the computer.
●Connect to the Internet.
●Recover factory settings.
Getting Started (this guide)
●Learn how to use the
Microsoft Windows 7
operating system.
●Find Windows 7 password
information.
●Troubleshoot the most
common computer hardware
and software issues.
●Find links to driver updates.
●Read frequently asked
questions.
Help and Support
Click Start, and then click Help and Support or visit http://www.hp.com/
go/win7.
Windows 7 troubleshooting tools
1. Click Start, click Control Panel, and then click System and
Security.
2. Under Action Center, click Find and fix problems
(troubleshooting).
●Find electronic user guides
and specifications for your
computer model.
●Order parts and find
additional troubleshooting
help.
HP Support website: http://www.hp.com/support
●Upgrade or replace
components of your
computer.
Upgrading and Servicing Guide
Click Start, click All Programs, and then click HP User Manuals.
If the guide is not available there, visit http://www.hp.com/support
ENWW 1

Type of information Where to find
●Find computer warranty
information.
●Get technical support.
Limited Warranty and Support Guide or the Warranty and Support
Information included with your computer.
Or
Click Start, click All Programs, and then click HP User Manuals.
●Get up-to-date information
and help from the Windows
community.
http://www.hp.com/support/consumer-forum
●Connect to a TV. Watching and Recording TV
Click Start, click All Programs, and then click HP User Manuals.
If the guide is not available there, visit http://www.hp.com/support
●Get special utilities for
computer owners.
PC Help & Tools folder
Click Start, click All Programs, and then click PC Help & Tools.
●Maintain your computer. HP Support Assistant — Maintains your computer performance and
resolve problems faster by using automated updates, on-board
diagnostics, and guided assistance.
Click Start, click All Programs, click HP, and then click HP Support
Assistant.
●Find safety and regulatory
notices.
Safety & Regulatory Information
Click Start, click All Programs, and then click HP User Manuals or visit
http://www.hp.com/ergo.
●Find ergonomic information. Safety & Comfort Guide
Click Start, click All Programs, and then click HP User Manuals or visit
http://www.hp.com/ergo.
Safety information
For more information, refer to the Regulatory and Safety Information document in
the HP User Manuals folder. Click Start, All Programs, and then click HP User
Manuals.
2 Chapter 1 Getting information ENWW

WARNING! To reduce the risk of electrical shock or damage to your
equipment:
• Place the computer in a location away from water, dust, moisture, and soot.
These can increase the inside temperature, or can cause fire or electrocution.
• Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at
all times.
• Disconnect power from the equipment by unplugging the power cord from the
electrical outlet. To prevent direct exposure to laser beam, do not try to open the
enclosure of the CD or DVD drives.
• The power supply is preset for the country/region in which you purchased your
computer. If you move, check the voltage requirements for your new location
before plugging the computer into an AC power outlet.
WARNING! The computer may be heavy; be sure to use ergonomically correct
lifting procedures when moving the computer.
To reduce the risk of serious injury read the Safety & Comfort Guide. The guide
is located on the web at http://www.hp.com/ergo.
2 Setting up your computer
NOTE: Some features might not be available on systems that are shipped
without a version of Microsoft Windows.
1. Place the computer so that all ventilation openings are unobstructed and
cabling is not in a walkway or where it can be stepped on or damaged by
placing furniture on it.
2. Connect all power cords from the monitor, computer, and accessories to a
power surge protection device that is specifically labeled as having surge
protection, an uninterruptible power supply (UPS), or a similar device. If the
computer has a television tuner, or a modem or telephone connection,
protect the computer by using surge protection with these signal inputs as
well. Connect the television cable or the telephone line cord to the surge
protection device, and then connect the device to the computer.
3. Download and install operating system updates.
a. Find out what operating system and version your computer is currently
running.
(Click Start > Control Panel and double-click System. The operating
system and version are shown under Windows edition.)
b. Open your internet browser and go to http://www.hp.com/support.
ENWW Safety information 3

c. Select your country and language, if necessary, and click Support &
Drivers.
d. Select Download drivers and software (and firmware), type your
computer model name and number in the product field, and press
Enter.
e. If necessary, select your computer model from Product search
results.
f. Select your computer operating system.
g. Click Download next to each update you wish to download.
h. Follow the on-screen instructions to install each downloaded update.
4. Look in the computer box for additional printed details or updates.
5. Read the Safety and Regulatory Information document in the HP User
Manuals folder.
6. Read the Safety & Comfort Guide for proper workstation setup, posture,
health and work habits, and electrical and mechanical safety information.
Click Start, click All Programs, and then click HP User Manuals or visit
http://www.hp.com/ergo.
Protecting your computer
Computer risk Computer feature
Unauthorized use of the
computer or user account
User password
A password is a group of characters that you choose to secure computer
information.
Unauthorized access to
Setup Utility, BIOS settings,
and other system
identification information
Administrator password
Computer viruses Antivirus software
The free trial antivirus software that is preinstalled on your computer can detect
most viruses, remove them, and, in most cases, repair damage caused by
viruses. For protection against new viruses beyond the trial period, purchase an
extended update service.
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Computer risk Computer feature
Unauthorized access to data
and ongoing threats to the
computer
Firewall software
●Windows 7 includes firewall software preinstalled on the computer.
●The antivirus software, which is preinstalled on the computer, includes
firewall software.
Windows 7 critical security updates
Microsoft continually updates the Windows 7 operating system.
After you complete the initial computer setup, you might want to install additional
software programs or hardware devices. Check the operating system, memory,
and other requirements listed before purchasing new software or hardware for
your computer. Follow the software manufacturer's directions to install the new
software.
NOTE: Use only licensed original software. Installing copied software could
result in an unstable installation, infect the computer with a virus, or be illegal.
Security solutions can deter theft, mishandling, and software attacks, but cannot
prevent them.
Connecting to the Internet
Steps to connect to the Internet:
1. Connect the hardware as shown on the setup poster.
2. Get Internet service.
●Sign up with an Internet Service Provider (ISP). If you already have an
account with an ISP, skip this step and follow the instructions provided
by the ISP.
●If you did not set up the computer for Internet service during the initial
setup, do so now by using Online Services:
a. Click Start, click All Programs, click Online Services, and then
click Get Online.
b. Follow the on-screen instructions to select an ISP and set up
Internet service.
NOTE: Online Services provides a list of ISPs; however, you
might choose another ISP or transfer an existing account to this
computer. To transfer existing accounts, follow the instructions
provided by the ISP.
3. Using your Internet connection through your ISP, open a web browser and
browse the Internet.
ENWW Connecting to the Internet 5

NOTE: If you have issues connecting to the Internet, see Internet access
on page 12.
Transferring files and settings to your new computer
You can copy files from another computer to your new computer by using CDs or
DVDs, memory sticks, and external hard drives. You can also use Windows Easy
Transfer software, which is included with Windows 7 (select models only), to
copy files and settings to a storage device or, using an Easy Transfer Cable,
directly from another computer to the new computer. The Easy Transfer Cable is
a USB cable designed specifically to connect two computers and to work with the
Windows Easy Transfer software.
NOTE: The Easy Transfer Cable is sold separately. A standard USB cable
does not work.
To transfer your files and settings:
1. Click Start, type Windows Easy Transfer into the Start Search box,
and then click Windows Easy Transfer.
2. Follow the on-screen instructions in the Windows Easy Transfer wizard to
transfer your files to your new computer.
NOTE: Some features might not be available on systems that are shipped
without a version of Microsoft Windows.
3 Troubleshooting and maintenance
Refer to the documentation provided by the product manufacturer for information
about peripheral-specific problems, such as issues with a monitor or a printer.
The following tables present some issues you might encounter while installing,
starting up, or using your computer and possible solutions.
For more information or for additional troubleshooting options, see Getting
information on page 1.
6 Chapter 3 Troubleshooting and maintenance ENWW

Computer does not start
Symptom Possible solution
Error message:
Hard disk drive
error.
Restart the computer.
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2. Click the Arrow button next to the red Shut Down button, and then click Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn
off the computer, and then press the Power button to restart the computer.
3. If Windows opens, immediately back up all important data to a backup hard disk drive.
4. Contact Support, whether it was possible or not to start up Windows.
Either the hard disk drive or the system board may need to be replaced.
Computer will not
turn on or start.
Ensure that the cables connecting the computer to the external power source are plugged
in properly. When the cables connecting the computer to the external power source are
plugged in properly, and the wall outlet is functioning, the green power supply light on the
back of the computer should be on; if it is not, contact Support.
If the display (monitor) is blank, the monitor might not be properly connected. Connect the
monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 8.
Test the wall outlet by connecting a different electrical device to it.
Computer seems
to be locked up
and is not
responding.
Use the Windows Task Manager to close any programs not responding, or restart the
computer:
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2. Click Start Task Manager.
3. Select the program that is not responding, and then click End Task.
If closing programs does not work, restart the computer:
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2. Click the Arrow button next to the red Shut Down button, and then click Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn
off the computer, and then press the Power button to restart the computer.
ENWW Computer does not start 7

Power
Symptom Possible solution
Error message:
Invalid system
disk or Non-
System disk or
Disk error.
When drive activity stops, remove the disc and press the spacebar on the keyboard. The
computer should start up.
Computer does
not turn off when
the Power button
is pressed.
Press and hold the Power button until the computer turns off. Check Power Settings.
Computer shuts
down
automatically.
●The computer might be in an exceedingly hot environment. Let it cool down.
●Ensure that computer air vents are not blocked and that the internal fan is running —
see Keeping the computer free of dust, dirt, and heat under Maintenance
on page 16. (Your computer might not have an internal fan.)
Display (monitor)
Symptom Possible solution
Screen is blank,
and monitor power
light is not lit.
Reconnect the power plug to the back of the monitor and to the wall outlet.
Press the Power button on the monitor.
Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display
visible again.
Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep
mode.
Press the Power button to turn on the computer.
Inspect the monitor video connector for bent pins:
●If any of the pins are bent, replace the monitor connector cable.
●If no pins are bent, reconnect the monitor connector cable to the computer.
8 Chapter 3 Troubleshooting and maintenance ENWW

Symptom Possible solution
Images on the
screen are too
large or too small,
or the images are
fuzzy.
Adjust the monitor resolution setting in Windows 7:
1. Click Start, and then click Control Panel.
2. Under Appearance and Personalization, click Adjust Screen Resolution.
3. Adjust resolution as necessary, and then click Apply.
NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor.
ENWW Display (monitor) 9

Keyboard and mouse (with cable)
Symptom Possible solution
Keyboard
commands and
typing are not
recognized by the
computer.
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of
your computer, and then restart your computer.
Mouse (with
cable) does not
work or is not
detected.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse
cable, and then restart the computer.
Cursor does not
move using the
arrow keys on the
number keypad.
Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the
number keypad can be used.
Cursor does not
respond to mouse
movement.
Use the keyboard to save changes in all open programs, and then restart your computer:
1. Press the Alt+Tab keys simultaneously to navigate to an open program.
2. Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is
the keyboard shortcut for Save on most—not all—programs).
3. Repeat step 1 and step 2 to save changes in all open programs.
4. After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard
simultaneously to display the Windows Start menu.
5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut
Down, and then press Enter.
6. After the shutdown is complete, unplug and reconnect the mouse connector to the
back of your computer, and then restart your computer.
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Keyboard and mouse (wireless)
Symptom Possible solution
Wireless
keyboard or
mouse does
not work or is
not detected.
●Ensure that you are using the wireless keyboard or wireless mouse within range of the
receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches)
during initial setup or for re-synchronization.
●Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.
Click the left mouse button to reactivate it.
●Replace the batteries in the keyboard and mouse.
●Re-synchronize the keyboard and mouse to the receiver using the following steps.
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are
examples; your models might vary. IMPORTANT: During these steps, place the wireless
keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the
receiver, and away from interference from other devices.
1. Unplug the receiver from a USB connector on the computer, and then reconnect it. Your
computer model might have a connector dedicated to the receiver. If you have a choice,
use a USB connector on the front of the computer.
2. Check that the mouse is on (A), and push and hold the Connect button (B) on the
underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops
flashing. The receiver connection session times out after 60 seconds. To ensure that the
connection was established, and that the receiver did not time out instead, move the
mouse and check for response on the screen.
Off
On
Connect
A
B
3. After the mouse connection is established, continue by using the steps that follow to
repeat the procedure for the keyboard.
4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10
seconds until the LED on the receiver lights or stops flashing.
Off
On
Connect
A
B
ENWW Keyboard and mouse (wireless) 11

Speakers and sound
Symptom Possible solution
Volume is very
low or
unsatisfactory.
Ensure that you connected the speakers to the Audio Out (lime green) connector on the back
of the computer. (Additional audio connectors are used for multiple-channel speakers.)
Detached non-powered speakers (speakers without a separate power source, such as
batteries or a power cord) do not produce satisfactory sound. Replace the non-powered
speakers with powered speakers.
No sound is
produced.
For Windows 7:
1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting.
2. Under Hardware and Sound, click Troubleshoot and audio playback.
If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card
(select models only) to connect your monitor to the computer, you should also connect
analog speakers to the computer Audio Line Out connector if you want to hear sound during
the initial setup of the computer. Refer to the Setup Poster to connect analog speakers.
If you are using built-in monitor speakers, use the monitor front-panel Volume button to
adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure
that audio is enabled and that the volume is set appropriately.
Ensure that you connected powered (active) speakers and that they are turned on.
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the
speakers are connected to an audio connector, not a Line In or headphone connector.
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
Symptom Possible solution
Internet programs
do not start
automatically.
Log in to your ISP, and start the desired program.
12 Chapter 3 Troubleshooting and maintenance ENWW

Symptom Possible solution
I cannot connect
to the Internet.
For Windows 7:
1. Click Start, click Control Panel, click Action Center, and then click
Troubleshooting.
2. Under Network and Internet, click Connect to the Internet.
Verify that you are using the proper cables for your Internet connection type. Your
computer might have a dial-up modem and an Ethernet network adapter (also called a
network interface card, or NIC). A modem uses a standard telephone cable, whereas the
network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not plug a network cable into a
telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1. Click Start, click Control Panel, click Network and Internet, and then click Network
and Sharing Center.
2. In the Network and Sharing Center window, click Set up a connection or network
to open the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.
Software troubleshooting
To repair software
problems, try
these methods:
●Turn the computer off completely and then turn it on again. This is the easiest (and
sometimes the best) way.
●Update the drivers (see Updating device drivers, following).
●Use Microsoft System Restore Software program and hardware driver reinstallation
(see Microsoft System Restore, later in this table). — Restores your computer to a
configuration that was in use before the software was installed.
●Reinstall the software program or hardware driver (see Software program and
hardware driver reinstallation, later in this table). — Restores the software (if it came
with the product) or hardware driver to factory defaults.
●System Recovery (see System recovery on page 18) — Erase and reformat the
hard disk drive, and then reinstall the operating system, programs, and drivers. This
erases all data files you have created.
ENWW Software troubleshooting 13

Updating device
drivers
Complete the following procedure to update a driver, or to revert to an earlier version of the
driver if the new one does not solve your problem:
1. Click Start.
2. Type Device Manager into the Start Search box, and then click Device Manager
to open the Device Manager window.
3. Click the plus sign (+) to expand the type of device you want to update or rollback.
(For example, DVD/CD-ROM drives).
4. Double-click the specific item (for example, HP DVD Writer 640b).
5. Click the Driver tab.
6. To update a driver, click Update Driver, and then follow the on-screen instructions.
Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow
the on-screen instructions.
Microsoft System
Restore
If you have a problem that might be due to software that was installed on your computer,
use System Restore to return the computer to a previous restore point. You can also set
restore points manually.
NOTE: Always use this System Restore procedure before you use the System Recovery
program.
Some features might not be available on systems that are shipped without a version of
Microsoft Windows.
To start a System Restore:
1. Close all open programs.
2. Click Start, right-click Computer, and then click Properties.
3. Click System protection, System Restore, click Next, and then follow the on-screen
instructions.
To add restore points manually:
1. Close all open programs.
2. Click Start, right-click Computer, click Properties, and then click System
protection.
3. Under Protection Settings, select the disk for which you want to create a restore
point.
4. Click Create, and then follow the on-screen instructions.
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