HP ENVY Phoenix 810 User manual

Copyright and License
© Copyright 2011 Hewlett-Packard
Development Company, L.P. The information
contained herein is subject to change without
notice.
The only warranties for Hewlett-Packard
products and services are set forth in the
express statements accompanying such
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be construed as constituting an additional
warranty. HP shall not be liable for technical or
editorial errors or omissions contained herein.
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Understanding hard disk drive space
The hard disk drive on the Hewlett-Packard and
Compaq computers with the Microsoft®
Windows® operating system preinstalled may
appear to be smaller than the size stated in the
product specifications, in the documentation, or
on the box. Hard disk drives are described and
advertised by manufacturers in terms of decimal
(base 10) capacity. Microsoft Windows and
other programs, such as FDISK, use the binary
(base 2) numbering system.
In decimal notation, one megabyte (MB) is
equal to 1,000,000 bytes, and one gigabyte
(GB) is equal to 1,000,000,000 bytes. In the
binary numbering system, one megabyte is
equal to 1,048,576 bytes, and one gigabyte is
equal to 1,073,741,824 bytes. Because of the
different measuring systems, you may see a
difference between the size reported by
Microsoft Windows and the size advertised. The
storage capacity of the hard disk drive is as
advertised.
Microsoft Windows reports smaller capacity in
the Windows Explorer tool and in the computer
window because it shows information about one
partition on the hard disk drive at a time. One of
the partitions contains the System Recovery
information.
Note about systems configured with 4 GB of
memory
For computers with a 32 bit operating system,
all memory above 3 GB may not be available
because of system resource requirements.
This limitation is not limited to HP and Compaq
systems. The memory above 3 GB is used for
system resources.
Confirming total memory
The system BIOS displays the full 4 GB of
installed memory.
1. Turn on the PC.
2. Press F10. The BIOS menu is displayed.
Confirm the Total Installed Memory.

Table of contents
1 Getting information ..................................................................................................... 1
Safety information ........................................................................................... 2
2 Setting up your computer .......................................................................................... 3
Protecting your computer ................................................................................ 4
Connecting to the Internet .............................................................................. 5
Transferring files and settings to your new computer ..................................... 6
3 Troubleshooting and maintenance ........................................................................... 6
Computer does not start ................................................................................. 7
Power .............................................................................................................. 8
Display (monitor) ............................................................................................. 8
Keyboard and mouse (with cable) ................................................................ 10
Keyboard and mouse (wireless) ................................................................... 11
Speakers and sound ..................................................................................... 12
Internet access ............................................................................................. 12
Software troubleshooting .............................................................................. 13
Maintenance ................................................................................................. 16
System recovery ........................................................................................... 18
4 Customer care ..........................................................................................................
Product information ....................................................................................... 23
Support information ...................................................................................... 24
Warranty print on demand statement ........................................................... 26
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1 Getting information
Type of information Where to find
●Set up your computer. Setup poster included with your computer.
●See how-to videos about
using the features of your
computer.
Visit http://www.hp.com/supportvideos (English only)
●Use the computer.
●Connect to the Internet.
●Recover factory settings.
Getting Started (this guide)
●Learn how to use the
Microsoft Windows 7
operating system.
●Find Windows 7 password
information.
●Troubleshoot the most
common computer hardware
and software issues.
●Find links to driver updates.
●Read frequently asked
questions.
Help and Support
Click Start, and then click Help and Support or visit http://www.hp.com/
go/win7.
Windows 7 troubleshooting tools
1. Click Start, click Control Panel, and then click System and
Security.
2. Under Action Center, click Find and fix problems
(troubleshooting).
●Find electronic user guides
and specifications for your
computer model.
●Order parts and find
additional troubleshooting
help.
HP Support website: http://www.hp.com/support
●Upgrade or replace
components of your
computer.
Upgrading and Servicing Guide
Click Start, click All Programs, and then click HP User Manuals.
If the guide is not available there, visit http://www.hp.com/support
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Type of information Where to find
●Find computer warranty
information.
●Get technical support.
Limited Warranty and Support Guide or the Warranty and Support
Information included with your computer.
Or
Click Start, click All Programs, and then click HP User Manuals.
●Get up-to-date information
and help from the Windows
community.
http://www.hp.com/support/consumer-forum
●Connect to a TV. Watching and Recording TV
Click Start, click All Programs, and then click HP User Manuals.
If the guide is not available there, visit http://www.hp.com/support
●Get special utilities for
computer owners.
PC Help & Tools folder
Click Start, click All Programs, and then click PC Help & Tools.
●Maintain your computer. HP Support Assistant — Maintains your computer performance and
resolve problems faster by using automated updates, on-board
diagnostics, and guided assistance.
Click Start, click All Programs, click HP, and then click HP Support
Assistant.
●Find safety and regulatory
notices.
Safety & Regulatory Information
Click Start, click All Programs, and then click HP User Manuals or visit
http://www.hp.com/ergo.
●Find ergonomic information. Safety & Comfort Guide
Click Start, click All Programs, and then click HP User Manuals or visit
http://www.hp.com/ergo.
Safety information
For more information, refer to the Regulatory and Safety Information document in
the HP User Manuals folder. Click Start, All Programs, and then click HP User
Manuals.
2 Chapter 1 Getting information ENWW

WARNING! To reduce the risk of electrical shock or damage to your
equipment:
• Place the computer in a location away from water, dust, moisture, and soot.
These can increase the inside temperature, or can cause fire or electrocution.
• Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at
all times.
• Disconnect power from the equipment by unplugging the power cord from the
electrical outlet. To prevent direct exposure to laser beam, do not try to open the
enclosure of the CD or DVD drives.
• The power supply is preset for the country/region in which you purchased your
computer. If you move, check the voltage requirements for your new location
before plugging the computer into an AC power outlet.
WARNING! The computer may be heavy; be sure to use ergonomically correct
lifting procedures when moving the computer.
To reduce the risk of serious injury read the Safety & Comfort Guide. The guide
is located on the web at http://www.hp.com/ergo.
2 Setting up your computer
NOTE: Some features might not be available on systems that are shipped
without a version of Microsoft Windows.
1. Place the computer so that all ventilation openings are unobstructed and
cabling is not in a walkway or where it can be stepped on or damaged by
placing furniture on it.
2. Connect all power cords from the monitor, computer, and accessories to a
power surge protection device that is specifically labeled as having surge
protection, an uninterruptible power supply (UPS), or a similar device. If the
computer has a television tuner, or a modem or telephone connection,
protect the computer by using surge protection with these signal inputs as
well. Connect the television cable or the telephone line cord to the surge
protection device, and then connect the device to the computer.
3. Download and install operating system updates.
a. Find out what operating system and version your computer is currently
running.
(Click Start > Control Panel and double-click System. The operating
system and version are shown under Windows edition.)
b. Open your internet browser and go to http://www.hp.com/support.
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c. Select your country and language, if necessary, and click Support &
Drivers.
d. Select Download drivers and software (and firmware), type your
computer model name and number in the product field, and press
Enter.
e. If necessary, select your computer model from Product search
results.
f. Select your computer operating system.
g. Click Download next to each update you wish to download.
h. Follow the on-screen instructions to install each downloaded update.
4. Look in the computer box for additional printed details or updates.
5. Read the Safety and Regulatory Information document in the HP User
Manuals folder.
6. Read the Safety & Comfort Guide for proper workstation setup, posture,
health and work habits, and electrical and mechanical safety information.
Click Start, click All Programs, and then click HP User Manuals or visit
http://www.hp.com/ergo.
Protecting your computer
Computer risk Computer feature
Unauthorized use of the
computer or user account
User password
A password is a group of characters that you choose to secure computer
information.
Unauthorized access to
Setup Utility, BIOS settings,
and other system
identification information
Administrator password
Computer viruses Antivirus software
The free trial antivirus software that is preinstalled on your computer can detect
most viruses, remove them, and, in most cases, repair damage caused by
viruses. For protection against new viruses beyond the trial period, purchase an
extended update service.
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