HP Kayak XU700 User manual

hp kayak xu700
minitower
troubleshooting
guide

Francais
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iii
Contents
Your PC Workstation does not start correctly,
or does not start at all. Refer to page 7.
For example, the monitor is blank, error messages during boot,
beep codes emitted.
Your PC Workstation starts normally, but you are
having problems using or configuring. Refer to page 21.
For example, hardware not detected, error message on the MaxiLife
LCD, you have forgotten a password, there is a software problem.
Troubleshooting your PC Workstation
using HP DiagTools. Refer to page 43.
You can diagnose hardware-related problems, test
individual hardware components and check hardware configuration.
Recovering hard disk drive contents with the
recovery CD-ROM. Refer to page 51.
You can restore the preloaded operating system,
drivers, utilities and software.
Other useful sources of information. Refer to page 53.
How to obtain the latest drivers, software utilities and BIOS updates.
Also details on how to download documentation
corresponding to your PC Workstation.
Contacting HP Support Services. Refer to page 55.
Details the type of information you should prepare before
contacting HP Support for assistance.

iv

5
Introduction
Introduction
This manual is for anyone who wants to:
•Troubleshoot problems on your PC Workstation
•Find out where to get more information and support.
For information about setting up and using your PC Workstation, refer
to the User’s Guide that came with your PC Workstation. It is also
available on HP’s web site at: www.hp.com/go/kayaksupport.
Important Warnings
Removing and Replacing the Cover
WARNING For your safety, never remove the PC Workstation’s cover without first
removing the power cord from the power outlet and any connection to
a telecommunications network. Always replace the cover before
switching the PC Workstation on again.
Safety Information
WARNING There is a danger of explosion if the battery is incorrectly installed. For
your safety, never attempt to recharge, disassemble, or burn an old
battery. Only replace the battery with the same or equivalent type, as
recommended by the manufacturer. The battery in this PC is a lithium
battery which does not contain any heavy metals. Nevertheless, in
order to protect the environment, do not dispose of batteries in
household waste. Please return used batteries either to the shop from
which you bought them, to the dealer from whom you purchased your
PC, or to HP so that they can either be recycled or disposed of in the
correct way. Returned batteries will be accepted free of charge.
If you have a modem:
Do not attempt to connect this product to the phone line during a
lightning storm. Never install telephone jacks in wet locations unless
the telephone line has been disconnected at the network interface.

Introduction
6
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface. Use
caution when installing or modifying telephone lines. Avoid using a
telephone (other than a cordless type) during a lightning storm. There
may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Never touch or remove the communications board without first
removing the connection to the telephone network.

1
Your PC Workstation Does Not
Start Correctly
Symptom Type of Problem
Case 1
When the power button is pressed, the PC
Workstation shows no sign of activity at all:
•Monitor is blank.
•No hard disk drive or fan noise.
•MaxiLife status panel does not light up.
•PC Workstation may not be correctly
connected to the power supply.
Refer to page 9.
Case 2
When the power button is pressed, the PC
Workstation appears to boot, but monitor remains
blank:
•Hard disk drive and fan can be heard.
•Status LED is GREEN.
•MaxiLife status panel displays system
booting.
•Monitor may be badly connected or not
switched on.
Refer to page 11.
Case 3
When the power button is pressed, the PC
Workstation does not boot:
•Monitor remains blank.
•Status LED is RED.
•Beep code emitted.
•MaxiLife status panel displays an error message
with a sad face .
•HP MaxiLife has detected a hardware
configuration error. A component may be
badly connected inside the PC Workstation.
Refer to page 13.
Case 4
When the power button is pressed, the PC
Workstation starts to boot and there is activity on
the monitor:
•Boot process fails with an error message.
•Status LED is RED.
•MaxiLife status panel displays a sad face and
a POST error message.
•Configuration error has been detected by the
POST (Power-On Self Test).
Refer to page 17.
Case 5
When the power button is pressed, the PC
Workstation starts to boot and there is initially
some activity on the monitor, but then:
•Screen becomes blank.
or
•Image is corrupt.
•Video card may be improperly installed or
incorrectly configured.
•Hard disk drive failure or not accessible.
Refer to page 19.

1 Your PC Workstation Does Not Start Correctly
8
Helpful Information
Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware Refer to page 13.
EMU (Error Message Utility) Description Refer to page 17.
Beep Code Table Refer to page 14.
If You Have Forgotten Your BIOS Password Refer to page 30.
Troubleshooting BIOS Problems:
•Updating the BIOS. Refer to page 34.
•Restoring BIOS Default Settings. Refer to page 34.
•Clearing the CMOS. Refer to page 35.
•Recovering the BIOS (Crisis Mode). Refer to page 36.
System Board Switches. Refer to page 37.
Using the HP Setup Program. Refer to page 38.
Troubleshooting Hardware With HP e-DiagTools. Refer to page 43.

9
1 Your PC Workstation Does Not Start Correctly
Case 1 — If There Is No Activity At All
Case 1 — If There Is No Activity At All
When the power button is pressed, the PC Workstation appears to boot
(sound from the hard disk drive and fan, and status LED is red), but
the monitor is blank.
•Monitor is blank.
•No hard disk drive or fan noise.
•MaxiLife status panel does not light up or display any messages.
NOTE Before removing the cover, always switch off the display and PC
Workstation. Disconnect the power cord and any accessory cables.
When checks have been completed, close the PC Workstation and
reconnect the power cord and accessory cables. Verify that the PC
Workstation boots correctly.
Symptom... Check that... How...
PC Workstation does not start –
the status LED indicator is not
illuminated.
You can access the MaxiLife status panel. Press one of the LCD control buttons to activate MaxiLife. If it
comes to life, the power cord is connected.
If it doesn’t, follow the troubleshooting steps below.
The power cord is correctly connected. Connect the power cord to a grounded power outlet and the
PC Workstation.
The power outlet is working. Plug a light into the grounded power outlet and check that it
comes on.
The voltage switch is correctly set (located
on the rear of the PC Workstation).
1Disconnect the power cord.
2Select the correct setting.
3Reconnect the power cord.
4Start the PC Workstation.
If the PC Workstation still does not start
Check that... How...
None of the internal devices are causing the
problem.
1Remove internal power connectors from all internal
devices (except for the system board).
2Reconnect the power cord.
3Reconnect the power connectors one by one to the internal
devices to see if a device is defective.
4If a device is found to be defective, contact HP Support or
your authorized dealer.
Continued on the next page ➩

1 Your PC Workstation Does Not Start Correctly
Case 1 — If There Is No Activity At All
10
If the PC Workstation still does not start
There is not a problem with the power
supply unit.
1Replace the power supply unit by a known working power
supply from the same model of PC.
2If the PC Workstation starts, contact HP Support or your
authorized dealer. The power supply unit might need
replacing.
If the problem persists, contact HP Support or your authorized dealer
Symptom... Check that... How...

11
1 Your PC Workstation Does Not Start Correctly
Case 2 — Monitor is Blank and MaxiLife is OK
Case 2 — Monitor is Blank and MaxiLife is OK
When the power button is pressed, the PC Workstation appears to
boot (sound from the hard disk drive and fan, and status LED is
green), but the monitor is blank.
•Hard disk drive and fan can be heard.
•Status LED is GREEN.
•MaxiLife status panel displays system booting.
NOTE Before removing the cover, always switch off the display and PC
Workstation. Disconnect the power cord and any accessory cables.
When checks have been completed, close the PC Workstation and
reconnect the power cord and accessory cables. Verify that the PC
Workstation boots correctly.
INFO SERVICES
HP KAYAK XU700
Symptom... Check that... How...
Power indicator light and hard
disk activity light work but the
screen remains blank.
The display is switched ON (LED is on). Refer to the monitor manual for an explanation of the LEDs.
The monitor’s power cord is correctly
connected.
Ensure the power cord is plugged into a grounded power outlet
and into the monitor.
The monitor’s power outlet is working. Plug a light into the grounded power outlet and check that it
comes on.
If the monitor is still blank
Check that... How...
The monitor’s brightness and contrast
settings are correct.
Refer to the monitor manual if necessary.
The monitor itself is not faulty. 1Replace the monitor by a known working monitor from the
same model of PC Workstation.
2If the monitor starts, contact HP Support or your authorized
dealer. The monitor may need to be replaced.
The video cable pins are not damaged. 1Switch off and unplug the monitor.
2Disconnect the video cable and straighten any bent pins.
3Reconnect the video cable.
4Switch on the monitor and see if it works.
You may need to update the Basic Input Output System (BIOS). The BIOS may be corrupt. Refer to page 36 for instructions on
how to recover the BIOS.
Continued on the next page ➩

1 Your PC Workstation Does Not Start Correctly
Case 2 — Monitor is Blank and MaxiLife is OK
12
NOTE If the monitor goes blank or becomes corrupted during startup, refer to
“Case 5 — Screen Goes Blank or Corrupt Image” on page 19.
Dual monitor or multi-monitor configuration problem
If you have a dual monitor video card
installed, but only one monitor, check that
it is connected to Output 1.
•The outputs are labelled on the video card.
If you have two or more video cards
installed, but only one monitor, check that
the monitor is connected to the correct
output.
•Plug the monitor in the video output on the AGP video card.
Only one monitor is being
displayed by Windows.
The driver is correctly configured for
multi-monitor operations.
1Connect the top connector on the video card, labelled 1, to
the first monitor.
2Connect second connector, labelled 2, to the second monitor.
3Turn on both monitors before booting the PC Workstation.
One monitor is blank. Multi-monitor configuration and resolution
have been correctly defined.
1Access Display Properties through Start, Settings,
Control Panel.
2Select the multi-monitor option and configure for the required
number of monitors and resolution.
NOTE
For the Matrox G4xx dual monitor graphics card, the
multi-monitor setting is only available if both monitors are
connected to the PC and switched on before the PC is
switched on.
Symptom... Check that... How...

13
1 Your PC Workstation Does Not Start Correctly
Case 3 — Boot Process Fails, Monitor is Blank and There is a MaxiLife Error Message
Case 3 — Boot Process Fails, Monitor is Blank and
There is a MaxiLife Error Message
When the power button is pressed, the hard disk drive or fan can be
heard, but the PC Workstation does not boot. The monitor remains
blank and the status LED is red.
•Monitor remains blank.
•Status LED is R
RR
RE
EE
ED
DD
D.
•Beep code is emitted.
•MaxiLife status panel displays an error message with a sad face .
NOTE Before removing the cover, always switch off the display and PC
Workstation. Disconnect the power cord and any accessory cables.
When checks have been completed, close the PC Workstation and
reconnect the power cord and accessory cables. Verify that the PC
Workstation boots correctly.
Pre-Boot Diagnostics When your PC starts up, the BIOS performs a series of pre-boot checks
followed by the Power-on Self Test (POST) to test your hardware
configuration for any problems. If a problem is detected during the
POST, an error is displayed on your PC’s monitor.
If, however, a pre-boot test fails, it will emit an audio signal. An error
message is also displayed on the MaxiLife LCD.
The Pre-Boot Diagnostics emits an audio sequence with two kinds of
sounds. The first is an unusual series of tones that indicate an anomaly
has been detected. This series of sounds also contains an electronic
signal that can be sent through a telephone line to an authorized
helpdesk or HP Support, if necessary. This signal cannot be interpreted
by the human ear. However, it can be decoded by helpdesk equipment
to extract the PC model and serial number.
The second type of sound is a series of long beeps that indicate a
particular error. If you hear a series of beeps, you should count them as
this will help you detect the cause of the problem.
HP KAYAK XU700
xxxxxxx

1 Your PC Workstation Does Not Start Correctly
Case 3 — Boot Process Fails, Monitor is Blank and There is a MaxiLife Error Message
14
If your PC unable to display a POST error message (for example, when
you graphics controller has failed), an error message is displayed on
the MaxiLife LCD.
Pre-Boot Test Errors The following table shows the type of error messages that can occur
during the pre-boot checks.
Beep
Code MaxiLife Message Cause... Check that...
1 beep CPU Socket Processor absent, not
correctly connected or ZIP
socket not closed
•Check processor correctly connected and ZIP
socket closed.
•Processor socket 2 contains a terminator if it is
unused.
2 beeps —Power supply is in protected
mode
•Power cables inside the PC are correctly
connected.
3 beeps Contin Module No continuity modules in
unused sockets
•If unused, memory sockets A2 and B2 must
contain RDRAM continuity modules.
No RIMM No RDRAM memory
modules installed
•Memory modules are installed (two identical
RDRAM modules in sockets A1 and B1).
RIMM Speed The RDRAM modules have
incompatible speed ratings
•All installed memory modules have identical
speed rating.
Mem Miscompare Incompatible RDRAM
memory module pairs
installed.
•Sockets A1 and B1 contain identical RDRAM
memory modules (identical speed, size and
type).
•Sockets A2 and B2 contain identical RDRAM
memory modules (identical speed, size and
type), or RDRAM continuity modules.
Memory Error No memory, bad memory
modules, incompatible
memory module
•Memory modules are correctly seated in
sockets.
•If unused, memory sockets A2 and B2 must
contain RDRAM continuity modules.
4 beeps No Video Graphics card problem •Video card installed.
•Video card seated correctly in the AGP
connector.
5 beeps PCI Detect PnP/PCI initialization
problem
•PCI cards are correctly inserted in their slots.
•You can try removing a PCI card to see if it is
causing the problem.

15
1 Your PC Workstation Does Not Start Correctly
Case 3 — Boot Process Fails, Monitor is Blank and There is a MaxiLife Error Message
If You Miss the Beep Code
If you miss the beep code, turn off the PC by pressing the on/off power
button for five seconds or more, then listen for the signal again.
POST Test Errors Following the pre-boot checks, the POST (Power-On Self Test)
sequence is initiated. It should be noted that in some cases, a Beep and
Post Error can occur at the same time.
The following table shows the type of error messages that can be
displayed on the MaxiLife status panel, and the action to take.
The Boot Step option must be selected for these messages to be
displayed by MaxiLife.
6 beeps —Corrupted BIOS. You need to activate crisis recovery procedure
(refer to page 36).
7 beeps —Defective system board
Beep
Code MaxiLife Message Cause... Check that...
MaxiLife Error Message Action to Take
P.O.S.T. Start Change system board
CPU Regist. Init Change system board
I/O Init. Change system board
IDE Init. Change system board
PCI Mast. Init. Change system board
BIOS Check sum Change system board
RAM Refresh Test Change system board
Keyb. Ctrl. Test Keyboard missing.
If this is not the case, change system board.
Memory Detection Check memory then system board
RAM Add. Failure Check memory then system board
RAM Data Low Check memory then system board
RAM DATA High Check memory then system board

1 Your PC Workstation Does Not Start Correctly
Case 3 — Boot Process Fails, Monitor is Blank and There is a MaxiLife Error Message
16
Shadow Bios Rom Flash BIOS again then check system board
PCI Detection Check PCI cards.
If this does not work, change system board.
Video Detection Check AGP card then system board
Keyboard Test Keyboard missing or change keyboard
Unexpect. STOP Change system board
Base Memory Test Check memory then system board
Ext. Memory Data Check memory then system board
Ext. Memory Add Check memory then system board
Mouse PS2 Test Change mouse.
If this does not work, change system board.
Disc Ctrl. Init. Check SCSI card (if installed).
If this does not work, change system board.
Disc Bus Init. Check SCSI card (if installed).
If this does not work, change system board.
MaxiLife Test Change system board.
If this does not work, change control panel.
CDROM Ctr. Init. Check CD-ROM.
If this does not work, change system board.
Opt. Rom Detect. Change system board.
Check ATA / SCSI Check SCSI card (if installed).
If this does not work, change system board.
Bios SETUP No action necessary. This message is displayed when the user
enters the BIOS Setup program.
...Checking... Change system board
ACPI Init. Change system board
Check Password This message is displayed when the user needs to enter a
password.
Prepare Boot Change system board
Dmi Tables Init. Change system board
PNP Opt. ROM Ini Change system board
MaxiLife Error Message Action to Take

17
1 Your PC Workstation Does Not Start Correctly
Case 4 — Boot Process Fails and Error Message Displayed on Screen
Case 4 — Boot Process Fails and Error Message
Displayed on Screen
When the power button is pressed, the PC Workstation starts to boot
and there is activity on the monitor, but the boot process then fails with
an error message. Status LED is red. A configuration error has been
detected.
•Boot process fails with an error message.
•Status LED is RED.
•MaxiLife status panel displays and a POST error message.
NOTE Before removing the cover, switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks
have been completed, close the PC Workstation and reconnect the
power cord and accessory cables. Verify that the PC Workstation boots
correctly.
Error Message Utility (EMU)
In the event of an error generated in POST (Power-On-Self-Test)
during the boot process, there are two beeps, then the Error Setup
Manager gives access to one or more detected errors. Each EMU error
is displayed as a 4-digit code with an associated text message on the
monitor screen and the MaxiLife LCD panel.
For a list of POST errors displayed by MaxiLife and the recommended
solutions, refer to “POST Test Errors” on page 15.
NOTE If the monitor is not available, a short error message is also displayed
on the MaxiLife LCD panel.
Further details can be accessed by pressing Enter. A detailed
description of the reason for the failure and how to solve the problem is
displayed.

1 Your PC Workstation Does Not Start Correctly
Case 4 — Boot Process Fails and Error Message Displayed on Screen
18
The following examples give the different types of error categories.
Category #1: If the error is only a warning (i.e. key stuck), the POST should prompt:
WARNING1
00100 Keyboard Error
1. After a timeout period of five seconds without any intervention, the system resumes to boot
Category #2: If the error is serious, the POST should prompt:
00xx The BIOS has detected a serious problem that prevents your PC from booting
Press <Enter> to view more information about error

19
1 Your PC Workstation Does Not Start Correctly
Case 5 — Screen Goes Blank or Corrupt Image
Case 5 — Screen Goes Blank or Corrupt Image
When the power button is pressed, the PC Workstation starts to boot
and there is initially some activity on the monitor, but then the screen
goes blank or the image is corrupt.
•Screen becomes blank.
or
•Image is corrupt.
NOTE Before removing the cover, always switch off the display and PC
Workstation. Disconnect the power cord and any accessory cables.
When checks have been completed, close the PC Workstation and
reconnect the power cord and accessory cables. Verify that the PC
Workstation boots correctly.
Symptom.... Check that... How...
PC Workstation boots correctly,
but when the operating system
starts loading, the screen goes
blank or image is corrupt.
The monitor supports the resolution and
selected refresh rate. This type of problem
can occur if the PC Workstation is
configured using one monitor, then
swapped with another one.
1Reboot the PC Workstation in VGA mode. Then, access
Display Properties through Start, Settings, Control
Panel.
2Change the display resolution and refresh values to settings
that can be handled by your monitor.
If the screen is still blank or corrupt
Check that... How...
The video card is correctly inserted in the
socket on the system board.
1Follow the instructions indicated in the above Note about
removing the cover and switching off the PC Workstation.
2Remove the AGP card, then carefully re-insert it into the
socket.
3Replace the cover and reconnect the power cord and
accessory cables. Verify that the PC Workstation boots
correctly.
Hard disk drive is correctly configured and
cables are connected.
Refer to page 26 for further help, if required.
Hard disk drive is accessible. Refer to page 43 for instructions about troubleshooting using HP
e-DiagTools.
Continued on the next page ➩

1 Your PC Workstation Does Not Start Correctly
Case 5 — Screen Goes Blank or Corrupt Image
20
If the screen is still blank or corrupt
Check that... How...
The video driver is not corrupted or
incorrectly installed.
Install the latest driver for the video card.
This can be downloaded from the Kayak Support web site:
www.hp.com/go/kayaksupport, then HP Kayak
XU700 PC Workstation.
Symptom.... Check that... How...