5
Where a network interface card (NIC) has been factory
preinstalled by HP in the HP Pavilion, HP warrants that
the correct drivers are installed, and that the HP Pavilion
will recognise the NIC. However, HP’s warranty does
NOT cover connectivity issues, which are NOT supported.
HP products may contain remanufactured parts equivalent
to new in performance or may have been subject to
incidental use.
If HP receives notice of such defects during the warranty
period, HP will, at its option, either repair or replace the
affected products that prove to be defective. In case of
defective software, HP will replace software media that
does not execute its programming instructions due to
such defect. Replacement parts or units will be either
new or equivalent to new in performance.
If HP is unable, within a reasonable time, to repair or
replace any product to a condition as warranted, you will
be entitled to a refund of the purchase price on a pro-rated
basis upon prompt return of the product. Refunds within
the first 3 months of ownership will be refunded at 100% of
purchase price. Refunds within 3–6 months of ownership
will be refunded at 85% of purchase price. Refunds within
6–9 months of ownership will be refunded at 55% of
purchase price. Refunds within 9–12 months will be
refunded at 35% of purchase price.
HP’s limited warranty is valid in any country/region or
locality where HP has a support presence for this product
and where HP has marketed this product. The level of
warranty service you receive may vary according to local
standards. HP will not alter form, fit, or function of the
product to make it operate in a country/region for which it
was never intended to function for legal or regulatory
reasons.
HP does not warrant that the operation of the products will
be uninterrupted or error-free. HP’s warranty does not
apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts,
or supplies not supplied by HP, (c) unauthorised
modification or misuse, (d) operation outside of the
published environmental specifications for the product,
(e) improper site preparation, (f) unauthorised
maintenance or repair, or (g) abuse, negligence, accident,
loss or damage in transit.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE
ABOVE WARRANTIES ARE YOUR SOLE AND
EXCLUSIVE REMEDIES, AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED. TO THE EXTENT ALLOWED
BY LOCAL LAW, ANY IMPLIED WARRANTY OR
CONDITION OF SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO
THE DURATION OF THE EXPRESS WARRANTY SET
FORTH ABOVE. Some countries/regions, states, or
provinces do not allow limitations on the duration of an
implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific
legal rights, and you might also have other rights that vary
from country/region to country/region, state to state, or
province to province.
You may have additional statutory rights against the seller
based on your purchase agreement. Those rights are not in
any way affected by this HP Limited Warranty.
Customer Responsibilities
You may be required to run HP-supplied diagnostic
programmes before a Hardware repair is scheduled or a
replacement part is dispatched. After the troubleshooting,
if no Hardware defect is detected, the service will be
charged at HP’s standard rates.
You are responsible for the security of your own
proprietary and confidential information and for
maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programmes.
You should back up all data on your system before calling
the HP Customer Care Centre for repair. In case of pickup
for HP Repair Centre, you must remove all added
accessories and package the defective unit in the
original box.
Obtaining Hardware Warranty Repair
Service
For the duration of the hardware warranty, hardware
repair service includes Customer-replaceable parts and
Carry-in services, as described below. To obtain hardware
warranty service, you need to call one of the referrals at
one of the telephone numbers listed earlier in this guide, or
take your HP Pavilion to an authorised service provider.
You must be prepared to supply proof of purchase.
Customer-replaceable Parts Service
If available in your area, some customer-replaceable parts
may be serviced through expedited part shipment. HP will
send you the relevant part along with written instructions
on how to replace the defective component. If necessary,
HP will provide you with telephone assistance. Defective
parts and units must be returned to HP within 30 days.
HP may ask for a credit card as collateral for the more
expensive parts (such as monitors) and will charge you for
the retail price of the part if the defective part or unit is not
returned within 30 days.