HP ProDesk 600 G5 PCI MT Manual

Maintenance and Service Guide
HP ProDesk 600 G5 MT

© Copyright 2019 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
Celeron, and Pentium are trademarks of Intel
Corporation or its subsidiaries in the U.S. and/or
other countries. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on the computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: September 2019
First Edition: May 2018
Document Part Number: L16870-002
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.

Table of contents
1 Product features ....................................................................................................................................................................................... 1
Standard conguration features ............................................................................................................................................ 1
Front panel components ......................................................................................................................................................... 2
Rear panel components .......................................................................................................................................................... 3
vPro systems ........................................................................................................................................................ 3
Non-vPro systems ............................................................................................................................................... 4
2 Illustrated parts catalog ........................................................................................................................................................................... 5
Serial number location ............................................................................................................................................................. 5
Computer major components ................................................................................................................................................ 5
Miscellaneous parts ................................................................................................................................................................. 9
3 Routine care, SATA drive guidelines, and disassembly preparation ............................................................................................... 26
Electrostatic discharge information .................................................................................................................................... 26
Generating static ............................................................................................................................................... 26
Preventing electrostatic damage to equipment ........................................................................................... 27
Personal grounding methods and equipment .............................................................................................. 27
Grounding the work area .................................................................................................................................. 27
Recommended materials and equipment ..................................................................................................... 28
Operating guidelines .............................................................................................................................................................. 28
Routine care ............................................................................................................................................................................ 29
General cleaning safety precautions .............................................................................................................. 29
Cleaning the computer case ............................................................................................................................ 29
Cleaning the keyboard ...................................................................................................................................... 29
Cleaning the monitor ........................................................................................................................................ 30
Cleaning the mouse .......................................................................................................................................... 30
Service considerations .......................................................................................................................................................... 30
Tools and software requirements .................................................................................................................. 30
Screws ................................................................................................................................................................. 30
Cables and connectors ..................................................................................................................................... 31
Hard Drives ......................................................................................................................................................... 31
Lithium coin cell battery ................................................................................................................................... 31
SMART ATA drives ................................................................................................................................................................... 31
4 Removal and replacement procedures .............................................................................................................................................. 32
Preparation for disassembly ................................................................................................................................................ 32
iii

Access panel ........................................................................................................................................................................... 33
Optical drive ............................................................................................................................................................................ 34
Dust lter ................................................................................................................................................................................. 35
Front bezel .............................................................................................................................................................................. 36
Hard drives .............................................................................................................................................................................. 37
Drive cage ................................................................................................................................................................................ 40
Hood sensor switch ............................................................................................................................................................... 41
Fan ............................................................................................................................................................................................ 42
WLAN module ......................................................................................................................................................................... 43
Solid-state drive ..................................................................................................................................................................... 44
Memory module ..................................................................................................................................................................... 45
Speaker .................................................................................................................................................................................... 46
Power supply .......................................................................................................................................................................... 47
Fan-sink ................................................................................................................................................................................... 48
Processor ................................................................................................................................................................................. 49
System board .......................................................................................................................................................................... 51
Connector board ..................................................................................................................................................................... 53
5 Computer Setup (F10)Utility ................................................................................................................................................................. 54
Computer Setup (F10)Utilities ............................................................................................................................................. 54
Using Computer Setup (F10)Utilities .............................................................................................................. 55
Computer Setup–Main ...................................................................................................................................... 56
Computer Setup—Security .............................................................................................................................. 58
Computer Setup—Advanced ........................................................................................................................... 60
Recovering the Conguration Settings ............................................................................................................................... 65
6 Troubleshooting without diagnostics ................................................................................................................................................. 66
Safety and comfort ................................................................................................................................................................ 66
Before you call for technical support .................................................................................................................................. 66
Helpful hints ............................................................................................................................................................................ 67
Solving general problems ..................................................................................................................................................... 68
Solving power problems ....................................................................................................................................................... 71
Solving hard drive problems ................................................................................................................................................ 72
Solving media card reader problems .................................................................................................................................. 74
Solving display problems ...................................................................................................................................................... 75
Solving audio problems ........................................................................................................................................................ 79
Solving printer problems ...................................................................................................................................................... 81
Solving keyboard and mouse problems ............................................................................................................................. 82
Solving hardware installation problems ............................................................................................................................. 84
Solving network problems .................................................................................................................................................... 85
Solving memory problems ................................................................................................................................................... 88
iv

Solving USB ash drive problems ........................................................................................................................................ 89
Solving front panel component problems ......................................................................................................................... 90
Solving Internet access problems ....................................................................................................................................... 90
Solving software problems .................................................................................................................................................. 91
7 POST error messages and diagnostic front panel LEDs and audible codes ................................................................................. 92
POST numeric codes and text messages ........................................................................................................................... 92
Interpreting system validation diagnostic front panel LEDs and audible codes .......................................................... 97
8 Password security and resetting CMOS .............................................................................................................................................. 99
Resetting CMOS and/or the password jumper ................................................................................................................ 100
Changing a Setup or Power-on password ....................................................................................................................... 102
Deleting a Setup or Power-on password ......................................................................................................................... 102
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................................................... 103
Downloading HP PC Hardware Diagnostics (UEFI)to a USB device .............................................................................. 104
10 Backing up, restoring, and recovering ............................................................................................................................................ 105
Backing up information and creating recovery media ................................................................................................... 105
Using Windows tools ...................................................................................................................................... 105
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........ 105
Restoring and recovery ....................................................................................................................................................... 106
Restoring, resetting, and refreshing using Windows tools ...................................................................... 106
Recovering using HP Recovery media ......................................................................................................... 106
Changing the computer boot order ............................................................................................................. 106
Using HP Sure Recover (select products only) ........................................................................................... 107
Appendix A Battery replacement .......................................................................................................................................................... 108
Appendix B Statement of memory volatility ....................................................................................................................................... 111
Current BIOS steps ............................................................................................................................................................... 111
Nonvolatile memory usage ................................................................................................................................................ 113
Questions and answers ...................................................................................................................................................... 115
Using HP Sure Start ............................................................................................................................................................. 116
Appendix C Power cord set requirements ........................................................................................................................................... 117
General requirements ......................................................................................................................................................... 117
Japanese power cord requirements ................................................................................................................................. 117
Country-specic requirements .......................................................................................................................................... 118
v

Appendix D Specications ...................................................................................................................................................................... 119
Index ........................................................................................................................................................................................................... 120
vi

1 Product features
Standard conguration features
Features can vary depending on the model. For support assistance and to learn more about the hardware and
software installed on the computer model, run the HP Support Assistant utility.
Standard conguration features 1

Front panel components
Drive conguration can vary by model. Some models have a bezel blank covering the optical drive bay.
Table 1-1 Front panel components and their descriptions
(1) 5.25-inch drive bay (behind bezel) (6) USB 2.0 port with HP Sleep and Charge (charge support
up to 5V/1.5A)*
(2) Slim optical drive (optional) (7) USB 2.0 port
(3) Dual-state power button (8) USB 3.1 Gen 2 ports (2)
(4) Hard drive activity light (9) USB 3.1 Gen 2 Type-C port (charge support up to 5V/3A)
(5) Audio-out (headphone)/Audio-in (microphone)
combo jackAudio-out (headphone)/Audio-in (microphone)
combo jack
(10) Memory card reader
*This port connects a USB device, provides high-speed data transfer, and even when the computer is o, charges products such as a cell
phone, camera, activity tracker, or smartwatch.
NOTE: NOTE:When a device is plugged into the combo jack, a dialog box is displayed. Select the type of device that is connected.
2 Chapter 1 Product features

Rear panel components
Refer to the following images and tables for the rear components on vPro and non-vPro systems.
vPro systems
Table 1-2 Rear panel components and their descriptions on a vPro computer system
(1) Audio-out jack for power audio devices (6) Audio-in jack
(2) Dual-Mode DisplayPort™ 1.2 (DP++) connectors (2) (7) RJ-45 (network) jack
(3) Congurable I/O port (choice of DisplayPort 1.2,
HDMI 2.0, VGA, USB Type-C with DisplayPort™
output)
(8) Serial port (select products only)
(4) USB 2.0 ports (2) (9) Power cord connector
(5) USB 2.0 ports (2)
NOTE: If using a USB keyboard, HP recommends connecting the keyboard to one of the USB ports with the Wake from S4/S5 feature.
When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and/or the integrated
graphics on the system board may be used. The specic graphics card installed and software conguration will determine the behavior.
The system board graphics can be disabled by changing settings in Computer Setup.
Rear panel components 3

Non-vPro systems
Table 1-3 Rear panel components and their descriptions on a non-vPro computer system
(1) Audio-in jack (6) Audio-out jack for power audio devices
(2) DisplayPort monitor connectors (2) (7) RJ-45 (network) jack
(3) Optional port (8) Serial port (select products only)
(4) USB ports with Wake from S4/S5 (2) (9) Power cord connector
(5) USB SuperSpeed ports (4)
NOTE: If using a USB keyboard, HP recommends connecting the keyboard to one of the USB ports with the Wake from S4/S5 feature.
When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and/or the integrated
graphics on the system board may be used. The specic graphics card installed and software conguration will determine the behavior.
The system board graphics can be disabled by changing settings in Computer Setup.
4 Chapter 1 Product features