HP XM600 - Kayak - 128 MB RAM User manual

HP Kayak XM600 Minitower
Troubleshooting Guide

HP Kayak XM600 Series 2
and HP Kayak XM600
This User’s Guide covers the HP Kayak XM600
Series 2, equipped with socket-mounted processors.
These PCs carry the model number P2190N and higher.
A separate User’s Manual is available for the HP Kayak
XM600, equipped with slot-mounted processors.
Each PC has a Support Label on its outer case clearly
identifying the series to which it belongs. When looking
at the PC from the front, the label is located on the right-
hand side-panel, close to the bottom of the panel.
The Support Label states the Model, the Model Number
and the Serial Number. The label includes the following
information:
HP Kayak XM600
These PCs carry the model numbers Dxxxx (all) and
Pxxxx up to P2189N.
or
HP Kayak XM600 Series 2
These PC carry the model numbers P2190N and higher.

iii
Contents
Your PC Workstation does not start correctly,
or does not start at all. Refer to page 7.
For example, the monitor is blank, error messages during boot,
beep codes emitted.
Your PC Workstation starts normally, but you are
having problems configuring. Refer to page 19.
For example, hardware not detected, mouse doesn’t work properly,
no sound from speakers.
Troubleshooting your PC Workstation
using HP DiagTools. Refer to page 39.
You can diagnose hardware-related problems, test
individual hardware components and check hardware configuration.
Recovering hard disk drive contents with the
recovery CD-ROM. Refer to page 47.
You can restore the preloaded operating system,
drivers, utilities and software.
Other useful sources of information. Refer to page 49.
How to obtain the latest drivers, software utilities and BIOS updates.
Also details on how to download documentation
corresponding to your PC Workstation.
Contacting HP Support Services. Refer to page 50.
Details the type of information you should prepare before
contacting HP Support for assistance.

iv Francais
Notice
The information contained in this document is subject to change
without notice.
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material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
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or use of this material.
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Hewlett-Packard France
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2000 Hewlett-Packard Company

5
Introduction
Introduction
This manual is for anyone who wants to:
•Troubleshoot problems on the PC Workstation
•Find out where to get more information and support.
For information about setting up and using your PC Workstation, refer
to the User’s Guide that came with your PC Workstation. It is also
available on HP’s web site at: www.hp.com/go/kayaksupport.
Important Warnings
Removing and Replacing the Cover
WARNING For your safety, never remove the PC Workstation’s cover without first
removing the power cord from the power outlet and any connection to a
telecommunications network. Always replace the cover before switching the
PC Workstation on again.
Safety Information
WARNING There is a danger of explosion if the battery is incorrectly installed. For your
safety, never attempt to recharge, disassemble, or burn an old battery. Only
replace the battery with the same or equivalent type, as recommended by the
manufacturer. The battery in this PC is a lithium battery which does not
contain any heavy metals. Nevertheless, in order to protect the environment,
do not dispose of batteries in household waste. Please return used batteries
either to the shop from which you bought them, to the dealer from whom you
purchased your PC, or to HP so that they can either be recycled or disposed
of in the correct way . Returned batteries will be accepted free of charge.
If you have a modem:
Do not attempt to connect this product to the phone line during a lightning
storm. Never install telephone jacks in wet locations unless the telephone line
has been disconnected at the network interface. Never touch uninsulated
telephone wires or terminals unless the telephone line has been disconnected
at the network interface. Use caution when installing or modifying telephone

Introduction
6
lines. Avoid using a telephone (other than a cordless type) during a lightning
storm. There may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Never touch or remove the communications board without first removing the
connection to the telephone network.

Your PC Workstation Does Not Start Correctly
Symptom Type of Problem
Case 1
When the power button is pressed, the PC
Workstation shows no sign of activity at all:
•PC Workstation may not be correctly connected to
the power supply.
Refer to page 9.
•Monitor is blank.
•No hard disk drive or fan noise.
•MaxiLife status panel does not light up.
Case 2
When the power button is pressed, the PC
Workstation appears to boot, but monitor remains
blank:
•Monitor may be badly connected or not switched
on.
Refer to page 11.
•Hard disk drive and fan can be heard.
•Status LED is GREEN.
•MaxiLife status panel displays a smiling face .
Case 3
When the power button is pressed, the PC
Workstation does not boot:
•HP MaxiLife has detected a hardware
configuration error. A component may be badly
connected inside the PC Workstation.
Refer to page 13.
•Monitor remains blank.
•Status LED is RED.
•Beep code emitted.
•MaxiLife status panel displays an error message
with a sad face .
Case 4
When the power button is pressed, the PC
Workstation starts to boot and there is activity on
the monitor:
•Configuration error has been detected by the
POST (Power-On Self Test).
Refer to page 15.
•Boot process fails with an error message.
•Status LED is RED.
•MaxiLife status panel displays a sad face and
a POST error message.
Case 5
When the power button is pressed, the PC
Workstation starts to boot and there is initially
some activity on the monitor, but then:
•Screen becomes blank.
or
•Image is corrupt.
•Video card may be improperly installed or
incorrectly configured.
•Hard disk drive failure or not accessible.
Refer to page 17.

Your PC Workstation Does Not Start Correctly
8
Helpful Information
Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware Refer to page 13.
EMU (Error Message Utility) Description Refer to page 15.
Beep Code Table Refer to page 13.
Troubleshooting BIOS Problems:
•Updating the BIOS. Refer to page 30.
•Restoring BIOS Default Settings. Refer to page 30.
•Clearing the CMOS. Refer to page 31.
•Recovering the BIOS (Crisis Mode). Refer to page 32.
System Board Switches. Refer to page 33.
Using the HP Setup Program. Refer to page 34.
Troubleshooting Hardware With HP e-DiagTools. Refer to page 39.

9
Your PC Workstation Does Not Start Correctly
Case 1 — If There Is No Activity At All
Case 1 — If There Is No Activity At All
When the power button is pressed, the PC Workstation appears to boot
(sound from the hard disk drive and fan, and status LED is red), but
the monitor is blank.
•Monitor is blank.
•No hard disk drive or fan noise.
•MaxiLife status panel does not light up or display any messages.
NOTE Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
Symptom... Check that... How...
PC Workstation does not start –
the status LED indicator is not
illuminated.
You can access the MaxiLife status panel. Press one of the LCD control buttons to activate MaxiLife. If it
comes to life, the power cord is connected.
If it doesn’t, follow the troubleshooting steps below.
The power cord is correctly connected. Connect the power cord to a grounded power outlet and the
PC Workstation.
The power outlet is working. Plug a light into the grounded power outlet and check that it
comes on.
The voltage switch is correctly set (located
on the rear of the PC Workstation).
1Disconnect the power cord.
2Select the correct setting.
3Reconnect the power cord.
4Start the PC Workstation.
If the PC Workstation still does not start
Check that... How...
None of the internal devices are causing the
problem.
1Remove internal power connectors from all internal
devices (except for the system board).
2Reconnect the power cord.
3Reconnect the power connectors one by one to the internal
devices to see if a device is defective.
4If a device is found to be defective, contact HP Support or
your authorized dealer.
Case 1 — If There Is No Activity At All is continued on the next page ➩

Your PC Workstation Does Not Start Correctly
Case 1 — If There Is No Activity At All
10
If the PC Workstation still does not start
There is not a problem with the power
supply unit.
1Replace the power supply unit by a known working power
supply from the same model of PC.
2If the PC Workstation starts, contact HP Support or your
authorized dealer. The power supply unit might need
replacing.
If the problem persists, contact HP Support or your authorized dealer
Symptom... Check that... How...

11
Your PC Workstation Does Not Start Correctly
Case 2 — Monitor Is Blank
Case 2 — Monitor Is Blank
When the power button is pressed, the PC Workstation appears to
boot (sound from the hard disk drive and fan, and status LED is
green), but the monitor is blank.
•Hard disk drive and fan can be heard.
•Status LED is GREEN.
•MaxiLife status panel displays a smiling face .
NOTE Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
HP KAYAK XM600
INFO SERVICES
Symptom... Check that... How...
Power indicator light and hard
disk activity light work but the
screen remains blank.
The display is switched ON (LED is on). Refer to the monitor manual for an explanation of the LEDs.
The monitor’s power cord is correctly
connected.
Ensure the power cord is plugged into a grounded power outlet
and into the monitor.
The monitor’s power outlet is working. Plug a light into the grounded power outlet and check that it
comes on.
If the monitor is still blank
Check that... How...
The monitor’s brightness and contrast
settings are correct.
Refer to the monitor manual if necessary.
The monitor itself is not faulty. 1Replace the monitor by a known working monitor from the
same model of PC Workstation.
2If the monitor starts, contact HP Support or your authorized
dealer. The monitor may need to be replaced.
The video cable pins are not damaged. 1Switch off and unplug the monitor.
2Disconnect the video cable and straighten any bent pins.
3Reconnect the video cable.
4Switch on the monitor and see if it works.
You may need to update the Basic Input Output System (BIOS). The BIOS may be corrupt. Refer to page 32 for instructions on
how to recover the BIOS.
Case 2 — Monitor Is Blank is continued on the next page ➩

Your PC Workstation Does Not Start Correctly
Case 2 — Monitor Is Blank
12
NOTE If the monitor goes blank or becomes corrupt during a Windows boot, refer to “Case 5
— Screen Goes Blank or Corrupt Image” on page 17.
Dual monitor or multi-monitor configuration problem
If you have a dual monitor video card
installed, but only one monitor, check that
it is connected to Output 1.
•The outputs are labelled on the video card.
If you have two or more video cards
installed, but only one monitor, check that
the monitor is connected to the correct
output.
•Plug the monitor in the video output on the second video
card.
Only one monitor is being
displayed by Windows.
The driver is correctly configured for
multi-monitor operations.
1Connect the top connector on the video card, labelled 1, to
the first monitor.
2Connect second connector, labelled 2, to the second monitor.
3Turn on both monitors before booting the PC Workstation.
One monitor is blank. Multi-monitor configuration and resolution
have been correctly defined.
1Access Display Properties through Start, Settings,
Control Panel.
2Select the multi-monitor option and configure for the required
number of monitors and resolution.
NOTE
For the Matrox G400 dual monitor graphics card, the
multi-monitor setting is only available if both monitors are
connected to the PC and switched on before the PC is
switched on.
Symptom... Check that... How...

13
Your PC Workstation Does Not Start Correctly
Case 3 — Boot Process Fails and Monitor is Blank
Case 3 — Boot Process Fails and Monitor is Blank
When the power button is pressed, the hard disk drive or fan can be
heard, but the PC Workstation does not boot. The monitor remains
blank and the status LED is red.
•Monitor remains blank.
•Status LED is RED.
•Beep code is emitted.
•MaxiLife status panel displays an error message with a sad face .
NOTE Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
When your PC starts up, its BIOS performs a Power-on Self Test
(POST) to test your hardware configuration for any problems. If a
problem is detected during the POST, an error is displayed on your
PC’s monitor.
If, however, your PC is unable to display an error message (for
example, when you graphics controller has failed), it will emit a
buzzing sound. Immediately after the buzzing sound, a series of beeps
is emitted. An error message is also displayed on the MaxiLife LCD.
If you hear a series of beeps, you should count them as this will help
you detect the cause of the problem.
Beep Code &
MaxiLife LCD Cause... Check that...
1 beep Processor absent, not correctly connected or
ZIP socket not closed
•Check processor correctly connected and ZIP
socket closed.
•Processor socket 2 contains a terminator if it is
unused.
2 beeps Power supply is in protected mode •Power cables inside the PC are correctly
connected.
CPU Socket
ERROR !

Your PC Workstation Does Not Start Correctly
Case 3 — Boot Process Fails and Monitor is Blank
14
If You Miss the Beep Code
If you miss the beep code, turn off the PC by pressing the on/off power
button for five seconds or more, then listen for the signal again.
3 beeps No memory, bad memory modules,
incompatible memory module
•Memory module is correctly seated in socket 1
(nearest processor).
•If unused, memory socket 2 contains an
RDRAM continuity module.
4 beeps Graphics card problem •Video card installed.
•Video card seated correctly in the AGP
connector.
5 beeps PnP/PCI initialization problem •PCI cards are correctly inserted in their slots.
•You can try removing a PCI card to see if it is
causing the problem.
6 beeps Corrupted BIOS. You need to activate crisis recovery procedure
(refer to page 32).
7 beeps Defective system board
Beep Code &
MaxiLife LCD Cause... Check that...
CPU Socket
ERROR !
Memory Error
ERROR !
CPU Socket
ERROR !
No Video
ERROR !

15
Your PC Workstation Does Not Start Correctly
Case 4 — Boot Process Fails and Error Message Displayed on Screen
Case 4 — Boot Process Fails and Error Message
Displayed on Screen
When the power button is pressed, the PC Workstation starts to boot
and there is activity on the monitor, but the boot process then fails with
an error message. Status LED is red. A configuration error has been
detected.
•Boot process fails with an error message.
•Status LED is RED.
•MaxiLife status panel displays and a POST error message.
NOTE Before removing the cover, switch off the display and PC Workstation. Disconnect the
power cord and any accessory cables. When checks have been completed, close the PC
Workstation and reconnect the power cord and accessory cables. Verify that the PC
Workstation boots correctly.
Error Message Utility (EMU)
In the event of an error generated in POST (Power-On-Self-Test)
during the boot process, there are two beeps, then the Error Setup
Manager gives access to one or more detected errors. Each EMU error
is displayed as a 4-digit code with an associated text message on the
monitor screen and the MaxiLife LCD panel.
NOTE If the monitor is not available, a short error message is also displayed on the MaxiLife
LCD panel.
Further details can be accessed by pressing ENTER. A detailed
description of the reason for the failure and how to solve the problem is
displayed.

Your PC Workstation Does Not Start Correctly
Case 4 — Boot Process Fails and Error Message Displayed on Screen
16
The following examples give the different types of error categories.
Category #1: If an error can be bypassed with <F1> or solved through Setup, the POST should prompt:
ERROR
0070 CPU Terminator Card Error
Press <Enter> to view more information about error
<F1= Continue>, <F2= Setup>
Category #2: If the error is only a warning (i.e. key stuck), the POST should prompt:
WARNING1
00100 Keyboard Error
1. After a timeout period of five seconds without any intervention, the system resumes to boot
Category #3: If the error is serious, the POST should prompt:
00xx The BIOS has detected a serious problem that prevents your PC from booting
Press <Enter> to view more information about error

17
Your PC Workstation Does Not Start Correctly
Case 5 — Screen Goes Blank or Corrupt Image
Case 5 — Screen Goes Blank or Corrupt Image
When the power button is pressed, the PC Workstation starts to boot
and there is initially some activity on the monitor, but then the screen
goes blank or the image is corrupt.
•Screen becomes blank.
or
•Image is corrupt.
NOTE Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
Symptom.... Check that... How...
PC Workstation boots correctly,
but when the operating system
starts loading, the screen goes
blank or image is corrupt.
The monitor supports the resolution and
selected refresh rate. This type of problem
can occur if the PC Workstation is
configured using one monitor, then
swapped with another one.
1Reboot the PC Workstation in VGA mode. Then, access
Display Properties through Start, Settings, Control
Panel.
2Change the display resolution and refresh values to settings
that can be handled by your monitor.
If the screen is still blank or corrupt
Check that... How...
The video card is correctly inserted in the
socket on the system board.
1Follow the instructions indicated in the above Note about
removing the cover and switching off the PC Workstation.
2Remove the AGP card, then carefully re-insert it into the
socket.
3Replace the cover and reconnect the power cord and
accessory cables. Verify that the PC Workstation boots
correctly.
Hard disk drive is correctly configured and
cables are connected.
Refer to page 24 for further help, if required.
Hard disk drive is accessible. Refer to page 39 for instructions about troubleshooting using HP
e-DiagTools.
If the screen is still blank or corrupt
Check that... How...
The video driver is not corrupted or
incorrectly installed.
Install the latest driver for the video card.
This can be downloaded from the Kayak Support web site:
www.hp.com/go/kayaksupport, then HP Kayak
XM600 PC Workstation.

Your PC Workstation Does Not Start Correctly
Case 5 — Screen Goes Blank or Corrupt Image
18

Configuration Problems
If your PC Workstation boots normally, but you are having problems
configuring different parts of your PC Workstation.
Symptom Type of Problem
PC Workstation starts to boot, but a POST (Power-
On Self-Test) error message is displayed on the
screen.
•CMOS test error. Refer to page 21.
•Keyboard or mouse are not working correctly. Refer to page 22.
•Floppy disk drive LED does not appear. Refer to page 23.
•Hard disk drive, DVD, CD-RW or CD-ROM drive are
not accessible.
Refer to page 24.
•Serial or Parallel ports are incorrectly configured.
•Devices are not cabled correctly.
•Device drivers missing or incorrectly installed.
Refer to page 25.
You cannot turn off the PC Workstation. Refer to page 26.
You have forgotten your password. Can’t start the PC Refer to page 26.
Your PC Workstation has a software problem. •Software application will not run.
•Date and time are wrong.
Refer to page 27.
Your PC Workstation repeatedly loses its configuration settings. Refer to page 28.
You have problems using the Euro Symbol Refer to page 29.

Configuration Problems
20
Helpful Information
Troubleshooting BIOS Problems:
•Updating the BIOS. Refer to page 30.
•Restoring the BIOS Default Settings. Refer to page 30.
•Clearing the CMOS. Refer to page 31.
•Recovering the BIOS (Crisis Mode). Refer to page 32.
System Board Switches. Refer to page 33.
Using the HP Setup Program. Refer to page 34.
Troubleshooting Drives With a Problem:
•Hard Disk Drive. Refer to page 35.
•CD-ROM, DVD or CD-RW Drives. Refer to page 36.
Troubleshooting Hardware With HP e-DiagTools. Refer to page 39.
Recovering Hard Disk Drive Contents. Refer to page 47.