HP Xw8200 - Workstation - 1 GB RAM Use and care manual

HP Workstation xw8200
Service and Technical Reference Guide

Copyright Information
© 2004 Copyright Hewlett-Packard Development Company, L.P.
Part number: 361759-001
First Edition: June 2004
Second Edition: August 2004
Warranty
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is
provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited
warranty statements accompanying such products.
Nothing herein should be construed as constituting and additional warranty.
This document contains proprietary information that is protected by copyright. No part of this document may be photocopied,
reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
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Linux is a registered trademark of Linus Torvalds.
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Energy Star is U.S. registered mark of the United States Environmental Protection Agency.

III
Contents
Contents
Preface
Important Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Updating BIOS, Drivers, and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Additional Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Helpful links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Using the Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Locating Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Parts and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
1 Product Overview
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Serial Number and COA Label Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Supply and Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power Supply Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power Consumption and Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System Fans and Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Resetting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Environmental Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
PCI and PCI Express Slot Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
ENERGY STAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Hyper-Threading Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2 Installing or Restoring the Operating System
Installing the Operating System and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Microsoft Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Linux-Preinstalled Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Linux-Enabled Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
HP Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Restoring the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Ordering Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

IV CONTENTS
3 System Management
Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
BIOS ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Initial Configuration and Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Remote System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
4 Removal and Replacement Procedures
Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Read Cautions, Warnings and Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Special Handling of Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Pre-Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Removal and Replacement of Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Disassembly Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Security Lock (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Cable Lock (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Universal Chassis Clamp Lock (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Bezel Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Hood Sensor (Smart Cover Sensor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Front Panel I/O Device Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Power Button Assembly and System Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Peripheral Component Interconnect (PCI) Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Front Fan Removal (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Power Connections to Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Diskette Drive (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Processor Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

V
Contents
5 System Diagnostics and Troubleshooting
E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Help & Support Center (HSC) and E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
LED Color Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
HP Insight Diagnostics Offline Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Theory of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Diagnostic Utility on CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Download the ISO Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Diagnostic Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Diagnostic Light Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Troubleshooting Scenarios and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Solving Minor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Solving Power Supply Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Solving Diskette Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Solving Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Solving Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Solving Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Solving Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Solving Keyboard and Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Solving Front Panel Component Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Solving Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Solving Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Solving Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Solving Processor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Solving CD-ROM and DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Solving Internet Access Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Power On Self Test (POST) and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
A SCSI Devices
SCSI Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Using SCSISelect with SCSI Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
B SATA Devices
SATA Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Boot Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
SATA Raid Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
C Ultra ATA Devices
Ultra ATA Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Ultra ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Attach Sequence Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Additional Drive Application Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

VI CONTENTS
SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
D Connector Pins
Enhanced Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Ethernet RJ-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
IEEE 1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Headphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Line-in Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Line-out Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Ultra SCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
SATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Monitor (VGA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Monitor (DVI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
ATA/ATAPI (IDE) Standard Drive Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
24-Pin Power (Main) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
6-Pin Power (Auxiliary System Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
8-Pin Power (for Processors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
6-Pin Power (Auxiliary PCI Express) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
E System Board Designators
F Power Cord Set Requirements
G Routine Care
General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Maximizing the Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Cleaning the Workstation Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
H Additional Password Security and Resetting CMOS
Resetting the Password Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Clearing and Resetting the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Using the CMOS Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Using Computer Setup to Reset CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
I Quick Troubleshooting Flows
Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
No Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
No Video, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

VII
Contents
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Error Messages, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Error Messages, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Error Messages, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
No OS Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
No OS Loading from Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
No OS Loading from Hard Drive, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
No OS Loading from Hard Drive, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
No OS Loading from Hard Drive, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
No OS Loading from Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
No OS Loading from CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
No OS Loading from Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Non-functioning Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Index

VIII CONTENTS

IMPORTANT SAFETY WARNINGS IX
Preface
Preface
Important Safety Warnings
WARNING! Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There
are no user-serviceable parts inside.
To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The
laser module should be serviced by service personnel only. Do not attempt to make any adjustment to
the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a
class I laser product.
WARNING! Grounding your Equipment. For your safety always connect the equipment to a grounded
wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the
equipment, or one in compliance with your national safety standards. This equipment can be
disconnected from the power by removing the power cord from the power outlet. This means the
equipment must be located close to an easily accessible power outlet.
WARNING! Protecting your Ears. If your system is a multimedia model, or if you have installed a sound
card in your system, always turn the volume down before connecting the headphones or speakers. This
prevents discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of
time may permanently damage your hearing. Before putting on headphones, place them around your
neck and turn the volume down. When you put on the headphones, slowly increase the volume until you
find a comfortable listening level. When you can hear comfortably and clearly, without distortion, leave
the volume in that position.
WARNING! Removing and Replacing the Cover. For your safety, never remove the system side cover
without first disconnecting the power cord from the power outlet and removing any connection to a
telecommunications network. If a Power Protection Device is fitted to your system, you must shut down
your computer using its on/off switch, then remove the power cord before removing the system’s side
cover. Remove the Power Protection Device cables before any servicing operation. Always replace the
side cover before switching the system on again.

XPREFACE
WARNING! Battery Safety Information. There is a danger of explosion if the battery is incorrectly
installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the
battery with the same or equivalent type, as recommended by the manufacturer.
The battery in this system is a lithium battery that does not contain any heavy metals. However, to
protect the environment, do not dispose of batteries in household waste. Return used batteries either to
the shop from which you bought them, to the dealer from whom you purchased your system, or to HP so
that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted
free of charge.
WARNING! Metallic particulates can be especially harmful around electronic equipment. This type of
contamination may enter the data center environment from a variety of sources, including, but not limited
to, raised floor tiles, worn air conditioning parts, heating ducts, rotor brushes in vacuum cleaners or
printer component wear. Because metallic particulates conduct electricity, they have an increased
potential for creating short circuits in electronic equipment. This problem is exaggerated by the
increasingly dense circuitry of any electronic equipment.
Over time, very fine whiskers of pure metal can form on electroplated zinc, cadmium, or tin surfaces. If
these whiskers are disturbed, they may break off and become airborne, possibly causing failures or
operational interruptions. For over 50 years, the electronics industry has been aware of the relatively
rare, but possible, threat posed by metallic particulate contamination. During recent years, a growing
concern has developed in computer rooms where these conductive contaminants are formed on the
bottom of some raised floor tiles.
Although this problem is relatively rare, it may be an issue within your computer room. Since metallic
contamination can cause permanent or intermittent failures on your electronic equipment, Hewlett-
Packard strongly recommends that your site be evaluated for metallic particulate contamination before
installation of electronic equipment.
WARNING! Avoid Burn Injuries. Some parts inside the computer will be hot. Turn off and unplug the
system, then wait approximately three to five minutes for them to cool down before opening the system
access panels or touching internal components.
WARNING! if you have a modem:
Do not attempt to connect this product to the phone line during a lightning storm. Never install telephone
jacks in wet locations unless the telephone line has been disconnected at the network interface. Never
touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone
(other than a cordless type) during an lightning storm. There may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Never touch or remove the communications board without first removing the connection to the telephone
network.

UPDATING BIOS, DRIVERS, AND SOFTWARE XI
Preface
CAUTION Avoid Static Electricity. Static electricity can damage electronic components. Turn OFF all
equipment and disconnect the power cable before installing an accessory card. Do not let your clothes
touch any accessory card. Handle the card as little as possible and with care.
CAUTION Information on Ergonomic Issues. It is strongly recommended that you read the ergonomics
information in the
Safety and Comfort Guide on the Documentation Library CD before using your system.
You can access more extensive ergonomics information at: http://www.hp.com/ergo.
NOTE Recycling Your System. HP has a strong commitment toward the environment. Your HP system
has been designed to respect the environment as much as possible. HP can also take back your old
system for recycling when it reaches the end of its useful life. HP has a product take-back program in
several countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A.
As many parts as possible are reused. The remainder is recycled. Special care is taken for batteries and
other potential toxic substances, these are reduced into non-harmful components through special
chemical processes. If you require more details about the HP product take-back program, contact your
local dealer or your nearest HP Sales Office.
Updating BIOS, Drivers, and Software
HP continually strives to implement new enhancements that will increase functionality, performance, and
reliability of your HP Workstation. To ensure that your workstation takes advantage of the latest
enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a
regular basis.
To download available updates from the HP Web site:
Go to www.hp.com/go/bizsupport
Or
Click Start>Help & Support Center. Then, click the HP Software & Drivers Download icon, select
your operating system, and review or select available updates.
Finding Information
E-Support
For online access to technical support information and tools, go to http://www.hp.com/support. Support
resources include web-based troubleshooting tools, technical knowledge databases, driver and patch
downloads, online communities, and proactive notification services.
The following sites are also available to you.
http://www.hp.com—Provides useful product information.
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.

XII PREFACE
http://welcome.hp.com/country/us/eng/wwcontact.html—Provides a listing of the worldwide
technical support phone numbers.
Additional Documentation
Refer to the Documentation Library CD for additional product information in PDF format. The CD
contains the following:

Getting Started (available in print and PDF on library CD)
Helps you set up hardware and factory-provided software; also includes basic troubleshooting
information should you encounter any problems during initial startup.

Safety and Comfort Guide (PDF on library CD)
Provides safety and ergonomic information to assist you in setting up a safe and comfortable
workstation environment.

Safety & Regulatory Information Guide (PDF on library CD)
Provides safety and regulatory information that ensures compliance with U.S., Canadian, and various
international regulations.
Helpful links
The following links can also be accessed for additional information:
Product Bulletin—The product bulletin contains the QuickSpecs and is available at:
http://h18000.www1.hp.com/products/quickspecs/productbulletin.html
For information about the Microsoft® Windows® operating system:
http://www.microsoft.com
For information about the Linux operating system:
http://www.redhat.com
Additional product information is available from the HP website at http://www.hp.com/go/
workstations.
Using the Documentation Library CD
To access the contents of the Documentation Library CD follow the steps that are applicable to your
workstation.
Windows-Based Workstations
Insert the CD into the CD-ROM drive. The CD Autorun feature begins.
If there is no CD-ROM drive activity for two minutes or more, the Autorun feature might not be enabled
on the workstation. To run the CD:
1Click Start>Run.
2In the text box, enter:
X:\index.htm
(where X is the drive letter designator for the CD-ROM drive)
3Click OK.

FINDING INFORMATION XIII
Preface
Linux-Based Workstations
If the workstation is running a Linux operating system, browse the CD and click the index.htm file to
launch the CD interface. To view the documents on the CD, download and install Adobe® Acrobat®
Reader for Linux from http://www.adobe.com.
Locating Regulatory Information
Refer to the Safety & Regulatory Information guide on the Documentation Library CD for product class
information. You can also refer to the label on the rear of the chassis.
Parts and Accessories
For complete and current information on supported accessories and components, visit
http://partsurfer.hp.com
Subscriber’s Choice
Subscriber’s Choice, an HP program, allows you to sign up to receive driver and software alerts,
proactive change notifications (PCNs), the HP newsletter, and more. Sign up today at
http://www.hp.com/go/subscriberschoice

XIV PREFACE

15
Chapter 1
Chapter 1 Product Overview
This chapter presents an overview of the hardware components of the HP Workstation.
“Product Features” on page 16
“Product Specifications” on page 19
“Power Supply and Cooling” on page 20
“Environmental Specification” on page 23
“PCI and PCI Express Slot Power Specifications” on page 23
“ENERGY STAR” on page 24
“Hyper-Threading Technology” on page 25

16 PRODUCT OVERVIEW
Product Features
Exploded View
The following image shows a typical HP Workstation xw8200. Drive configurations can vary.
For complete and current information on supported accessories and components, visit
http://partsurfer.hp.com.
Table 1-1 Exploded View
1Memory Modules 6Front Bezel 11 Access Panel
2System Fan 7Hard Drive 12 Processors
3Power Supply 8System Board 13 CPU Heatsinks
4Chassis 9PCI Card
5Optical Drive* 10 PCI-E (graphics)
*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive.
12 3 4
5
6
7910
11
12
13
8

PRODUCT FEATURES 17
Chapter 1
Front Panel Components
The following image shows a typical HP Workstation xw8200. Drive configurations can vary.
Table 1-2 Front Panel View
1Optical Drive Eject Button 5Hard Drive Activity Light 9IEEE-1394 Connector
25.25-Inch Drive Bays (x2) 6Universal Serial Bus (USB) (x2) 10 Optical Drive Activity Light
3Power On Light 7Headphone Connector 11 Optical Drive*
4Power Button 8Microphone Connector
*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive.
11 1
10 2
3
4
5
6
7
8
9

18 PRODUCT OVERVIEW
Rear Panel Components
Table 1-3 Rear Panel Components
1Universal Chassis Clamp Opening 10 Graphics Adapter
2Access Panel Keys 11 Microphone Connector (pink)
3Padlock Loop 12 IEEE 1394 Connector
4Cable Lock Slot 13 USB (x6)
5PS/2 Mouse Connector (green) 14 Serial Connector (teal)
6Parallel Connector (burgundy) 15 PS/2 Keyboard Connector (purple)
7RJ-45 Network Connector 16 Built-In Self Test (BIST) LED
8Audio Line-In Connector (light blue) 17 Power Cord Connector
9Audio Line-Out Connector (lime)
NOTE: To assist you in connecting your peripheral devices, the rear panel connectors are labeled and color-coded according to
industry standards.
11
12
13
14
15
16
1
3
4
8
9
10
17
5
6
7
2

PRODUCT SPECIFICATIONS 19
Chapter 1
Serial Number and COA Label Location
Each workstation has two unique serial number labels. Systems preinstalled with Windows XP also have
a certificate of authentication (COA) label 2. The serial number labels 1are located on the side panel of
the unit and on the rear panel. Keep this number available when contacting customer service for
assistance.
Product Specifications
The following table lists the physical dimensions.
1
1
2
Table 1-4 Physical Characteristics
Weight
(depending on configuration) 19 - 24 kg (42 - 54 lb)
Tower Dimensions 455 mm (17.9 in.) tall
210 mm (8.3 in.) wide
525 mm (20.7 in.) deep
Rack Mount Dimensions
(top cover and foot removed) 210 mm (8.3 in.) tall
440 mm (17.3 in.) wide
525 mm (20.7 in.) deep

20 PRODUCT OVERVIEW
Power Supply and Cooling
The workstation has 9 outputs:
+3.3V—used with PCI, MCH, ICH5, PXH, LAN, SATA and SCSI hard drives, and on-board logic
+5V—used with storage (disk, optical, diskette), PCI, Audio, USB, input to on-board regulator, and
on-board logic
+12V-A—used with PCI, fans, input to onboard regulators that supply 1.2V, 1.5V, and 1.8V
+12V-B—used with storage (disk, optical, floppy)
+12V-C—used with PCI Express x16 auxiliary connector
+12VCPU0—input to onboard regulator that supplies power for CPU0
+12VCPU1—input to onboard regulator that supplies power for CPU1
-12V—used by PCI
5VSB—used for sleep circuitry
Table 1-5 Power Supply and Cooling (Voltage)
Voltage Minimum Maximum
3.3 V 3.17 V 3.47 V
5 V 4.85 V 5.25 V
12 VCPU0 11.52 V 12.6 V
12 VCPU1 11.52 V 12.6 V
12 V-A 11.52 V 12.6 V
12 V-B 11.52 V 12.6 V
12 V-C 11.52 V 12.6 V
V12N -11.4 V -12.6 V
5 VSB 4.85 V 5.25 V
Table 1-6 Power Supply and Cooling (Current)
Current Minimum Operating Continuous Maximum
3.3 V 0 A 3.1 A 28 A 35.0 A
5 V 0 A 2.3 A 19.9 A 25.0 A
12 VCPU0 0 A 3.1 A 11.4 A 13.7 A
12 VCPU1 0 A 0 A 11.4 A 13.7 A
12 V-A 0 A 0 A 9 A 11.6 A