HP FAX-700 User manual
HP Part No: 5962-9599EUS
Printed in U.S.A.
First Edition – December 1994
HP FAX-700 Facsimile Machine
HP FAX-750 Facsimile Machine
HP FAX-900 Facsimile Machine
HP FAX-950 Facsimile Machine
Notice
The information contained in this document is subject to change without notice.
HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing,
performance, or use of this material.
No part of this document may be photocopied, reproduced, or translated without the prior written consent of Hewlett-Packard
Company.
ECopyright Hewlett-Packard Company 1994
All Rights Reserved. Reproduction, adaptation, or translations without prior written permission is prohibited,
except as allowed under the copyright laws.
Publication History
Changes in text to document updates, subsequent to the initial release, are supplied in new editions of the guide.
The printing history of this guide is provided below:
First Edition. . . . . . . . . . . . . December 1994
iv
Conventions
This guide uses the following conventions:
Caution messages appear before or after procedures which, if not observed, could result in
loss of data or in damage to equipment.
Warning messages signal a specific procedure or practice which, if not followed correctly,
could cause personal injury.
Notes contain important information set off from the text.
v
About This Guide
This guide is designed as a reference for people who provide post-sale technical support to end users of the HP FAX-700,
HP FAX-750, HP FAX-900, and HP FAX-950 facsimile machines. It represents a collection of information gathered from
Hewlett-Packard’s dealer and end-user support organizations. The purpose of this guide is to provide answers to frequently
asked questions and solutions to common problems.
While the content of this guide is comprehensive, it is not all inclusive. Therefore, it is not a substitute for other types of product
documentation, such as user’s and reference manuals. Additional reference information or updates may be obtained by using
the resources located in chapter 6, Service and Support Information.
Organization
This guide is organized to help you quickly locate the information you need. You will find a table of contents at the beginning of
each chapter and a comprehensive index at the back of the guide.
Your constructive criticism concerning this guide will help us create better guides in the future. If you have comments, please
complete the Reader’s Comment Sheet located at the front of the guide.
Updates
Updates and corrections to this guide will be made available through HP FIRST at (800) 333-1917. (Must call using a Group 3
fax machine.)
Product Information 1Ć1
Product Information
Subject Page
Introduction 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fax Product Technology 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technical Overview 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Description 1-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Features and Comparison 1-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Specifications 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Cartridges 1-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media 1-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Print Area (FAX-700 and FAX–750) 1-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Print Area (FAX-900 and FAX-950) 1-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering Information 1-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Information1Ć2
Introduction
This Technical Support Solutions Guide contains information necessary to support the HP FAX-700, HP FAX–750,
HP FAX-900, and HP FAX-950 facsimile (fax) machines. This guide is divided into six chapters as follows:
DChapter 1 Product Information
DChapter 2 Installation and Configuration
DChapter 3 Operation and Usage
DChapter 4 Optimization
DChapter 5 Problem Resolution
DChapter 6 Service and Support Information
Fax Product Technology
HP fax machines are standalone systems designed to send and receive facsimiles by way of telephone lines. Internally,
the system includes a modem, document scanner, and a printer. External features often include an automatic
document feeder, telephone handset, telephone line jack, and control panel. The user plugs the unit into a standard
phone jack, like an ordinary telephone or answering machine, and it is ready to send and receive documents.
Technical Overview
Telephone networks are duplex analog lines because they were originally designed to carry only voice signals in both
directions. Because computer data is encoded digitally, a “translator” is needed to convert the digital data to an analog
signal. These translators, or modems (modulator/demodulator), are used at each end of the phone line.
The sending modem converts the digital data to analog data by varying the frequency, phase, or amplitude of the signal
to represent the data bits. The receiving modem converts the analog signal back to digital data. The sending and
receiving systems communicate using agreed-upon protocols or standards.
HP fax machines are CCITT Group 3 standard machines. These Group 3 machines use a digital coding scheme to
convert the scanned image data into ones and zeroes. The schemes used are Modified Read (MR), Modified Huffman
(MH), and Modified Modified Read (MMR). The digitally coded scanned image is converted to analog form by a
modem before being transmitted by way of the telephone line. Images received by way of the telephone line are in
analog form and must be converted into a digitally coded image by the modem.
Product Information 1Ć3
See Figure 1-1 for a simple diagram of the transmission process for Group 3 machines.
Figure 1Ć1. Simple Diagram of Transmission Between Fax Machines
Scanner Printer
Data Compression
Modem
Scanner Printer
Data Compression
Modem
Original
Document
In
Original
Document
Out
Transmission Over Phone Line
Product Description
The following paragraphs describe the HP FAX-700, HP FAX–750, HP FAX-900, and HP FAX-950 Facsimile
Machines.
HP FAX-700 and FAX-750 Description
The HP FAX-700 and HP FAX–750 are standalone plain paper inkjet facsimile (fax) machines. They are CCITT
group 3-ECM compatible. Designed to fit on a desktop, the fax machines weigh 8.39 kg (18.5 lb) for the HP FAX-700
and 8.72 kg (19.25 lb) for the HP FAX-750. They are full-featured business fax machines with quick dialing for 50
stations, consisting of 40 auto dial and 10 one-touch buttons. They use cut sheet plain paper and 51626A print
cartridges. They include 250 KB of memory for broadcasting, delayed transmission, and memory reception. The HP
FAX-700 and HP FAX-750 have telephone/facsimile switching and a telephone answering machine interface. They
also can act as convenience copiers. Other features include polling, auto-redial, semi-dual access, and transmission
confirmation through printed reports or the front panel. Features of the HP FAX-700 and HP FAX-750 are compared
with other HP fax machines in Table 1-2. See Figure 1-2 on the next page for a line drawing of these facsimile
machines.
Product Information1Ć4
HP FAX-750
Figure 1Ć2. HP FAXĆ700 and FAXĆ750 Facsimile Machines
750-1 & 750-2
HP FAX-700
HP FAX-900 and FAX-950 Description
The HP FAX-900 is a stand alone plain paper inkjet facsimile (fax) machine. It is CCITT Group 3-ECM compatible.
Designed to fit on a desktop, the fax machine weighs 8.5 kg (18.7 lb). The HP FAX-900 is a full-featured business fax
machine with speed dialing for 50 stations, consisting of 34 speed-dialing and 16 one-touch keys. The HP FAX-900
uses cut sheet plain paper and thermal inkjet cartridges. The HP FAX-900 includes 250 KB of memory for
broadcasting, delayed transmission, and memory reception of up to 12 pages. The HP FAX-900 has both
telephone/facsimile switching and a telephone answering machine interface with distinctive ring. It also acts as a
convenience copier. Other features include polling, auto-redial, semi-dual access, and transmission confirmation
through reports or the front panel. Features of the HP FAX-900 are compared with other HP fax machines in
Table 1-2. See Figure 1-3 for a line drawing of the HP FAX-900:
Figure 1Ć3. HP FAXĆ900 Facsimile Machine
900–7
The HP FAX-950 is a stand alone plain paper inkjet facsimile (fax) machine. It is CCITT group 3-ECM compatible.
Designed to fit on a desktop, the fax machine weighs 8.5 kg (18.7 lb). The HP FAX-950 is a full-featured business fax
machine with speed dialing for 100 stations, consisting of 72 speed-dialing, 24 one-touch keys, and 4 program keys.
Product Information 1Ć5
The HP FAX-950 uses cut sheet plain paper and thermal inkjet cartridges. The HP FAX-950 includes 512 KB of
memory (expandable up to 2.5 MB for broadcasting, delayed transmission, and memory reception of up to 28 pages.
The HP FAX-950 has telephone/facsimile switching, a telephone answering machine interface with distinctive ring,
and a handset. It also acts as a convenience copier. Features of the HP FAX-950 are compared with other HP fax
machines in Table 1-2. See Figure 1-4 for a line drawing of the HP FAX-950.
Figure 1Ć4. HP FAXĆ950 Facsimile Machine
950–7
Product Features and Comparison
Table 1-1 describes the features of the HP fax machines described in this guide, and Table 1-2 gives a brief
comparison of selected facsimile machines within the Hewlett-Packard line.
Product Information1Ć6
'( (#! !# ,) !0 ()#*(( ),# FFFF
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"'. () $ ) !()
)'#()$#(
Table 1-1. HP Fax Machine Features
Capability Description 700 750 900 950
Product Information 1Ć7
$!! !(- ($ * $)"#( FF F
# ""$&- $& #$(& '(/
($# ($ &(&*
$!!# !(- ($ !! $(& '(/ FFFF
($#' ($ &(&* #$&"($#
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"''$# ($ #$(& '(($#
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!- '(($#' ($ $&+&
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# '# ($
&!- '(($# )( ##$(
)' ' &!- '(($#
$##(! !$,' !!$+' $)"#(' &* F
#$( #($ ""$&- ($ &(&*
$#!- - )'& #(&#
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'.
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"$&- &#'"''$# ($&' $)"#(' # ""$&- FFFF
$& (&#'"''$#
"$&- %($# # '($& &* $)"#(' F
# ""$&- $& %&#(# (
, "# ' $)( $ # $&
%%&
Note: / ' ",")" $ $##(! "!$,'
Table 1-1. HP Fax Machine Features (Continued)
Capability Description 700 750 900 950
Product Information1Ć8
Plain Paper FF FF
(100 sheet capacity)
cut sheet printing
of fax messages
and copies
Easy front reloading FF FF
OneĆyear warranty FF FF
with overnight
exchange
MultiĆpage automatic 20 pages 20 pages 30 pages 30 pages
document feeder
Sequential broadĆ 50 locations 50 locations 53 locations 112 locations
casting
Automatic dialing:
- Redial 5 times FF
at3minute
intervals
- Redial number FF
oftimes set in fax
parameters (15 max).
5times at 1 minute
intervals then once ea.
15min. until total numĆ
ber is reached
- Scheduled dialing 50 locations 50 locations 50 locations 96 locations
- speedĆdial*50 50 34 72
numbers
- oneĆtouch 10 (included 10 (included 16 24
dial keys in 50 speedĆ in 50 speedĆ
dial numbers) dial numbers)
- Program Keys 4
Memory (page) 12 12 12 28
(Based on CCITT (Based on CCITT (Based on CCITT (Based on CCITT
Test Chart #1 Test Chart #1 Test Chart #1 Test Chart #1
stored at stanĆ stored at stanĆ stored at stanĆ stored at stanĆ
dard resolution) dard resolution) dard resolution) dard resolution)
(Customer exĆ (Customer exĆ
pandable up to pandable up to
150 pages) 150 pages)
* Called autoĆdial numbers in the FAXĆ700 and FAXĆ750 ser's Guide. There are 50 autoĆdial numbers
onthe FAXĆ700 and FAXĆ750. The first 10 autoĆdial numbers are also accessible through the 10
oneĆtouch keys.
Feature FAXĆ700 FAX-750 FAXĆ900
Table 1-2. Product Comparison
FAXĆ950
Product Information 1Ć9
"$( #$'(' FF FF
&' !# +( FF FF
(!%$# #
#'+&# "#
$!!# !$($# !$($# !$($#' !$($#'
)(.$.%%& FF FF
&%($#
)(.$.# #($& FF FF
(#& FF FF
&&$& $&&($#
"$
#"#( FF FF
&%$&('
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$##(! (&#'. F
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($#
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$,
!- (&#'"''$# F
&#'"( # &. F
* +! %&#(.
#
$# #'( FF
)'(! #'( FF
&#& !$)#''
Maximum Resolution:
##
% FF F
% F
*#
% FF
% FF
. # %$!! )( # #$( %$!!
Feature FAXĆ700 FAX-750 FAXĆ900
Table 1-2. Product Comparison (Continued)
FAXĆ950
Product Information1Ć10
Product Specifications
Product specifications for the HP facsimile machines are provided in Table 1-3, Table 1-4, and Table 1-5.
Com atibility CCITT Group 3 CCITT Group 3 CCITT Group 3 CCITT Group 3
Transmission S eed 9 se onds using 9 se onds using 12 se onds using 12 se onds usĆ
Chart No. 1*, memĆ Chart No. 1, memĆ Chart No. 1, memĆ ing Chart No. 1,
ory to memory, ory to memory, ory to memory, memory to
Standard resoluĆ Standard resoluĆ Standard resoluĆ memory, StanĆ
tion tion tion dard resolution
Coding Scheme Modified Huffman Modified Huffman Modified Huffman Modified HuffĆ
(MH) (MH) (MH) man (MH)
Modified Read Modified Read Modified Read Modified Read
(MR) (MR) (MR) (MR)
Modified Modified Modified Modified Modified Modified Modified ModiĆ
Read (MMR) Read (MMR) Read (MMR) fied Read
(MMR)
Modem Group 3: V.29, Group 3: V.29, V.27 Group 3: V.29, Group 3: V.29,
V.27 ter with fallĆ ter with fallba k V.27 ter with V.27 ter with
ba k fun tion and fun tion and V.21 fallba k fun tion fallba k fun tion
V.21 hannel hannel No. 2 and V.21 hanĆ and V.21
No. 2 nel No. 2 hannel No. 2
Modem S eed 9600, 7200, 4800, 9600, 7200, 4800, 9600, 7200, 4800, 9600, 7200,
2400 bps 2400 bps 2400 bps 4800, 2400 bps
Dialing Memory 50 stations (10 50 stations (10 50 stations (16 100 stations (24
Ca acity oneĆtou h numĆ oneĆtou h numĆ oneĆtou h numĆ oneĆtou h numĆ
bers and 40 autoĆ bers and 40 autoĆ bers and 34 bers, 4 program
dial numbers.) dial numbers). speed dial keys, and 72
Ea h station an Ea h station an numbers.) Ea h speedĆdial numĆ
store up to 36 store up to 36 station an bers.) Ea h staĆ
hara ters per hara ters per store up to 36 tion an store up
telephone number telephone number hara ters per to 36 hara ters
(digits, pauses, (digits, pauses, telephone numĆ per telephone
and spa es) and and spa es) and ber (digits, number (digits,
up to15 harĆ up to 15 harĆ pauses, and pauses, and
a ters per name a ters per name spa es) and up spa es) and up
to 15 hara ters to 15 hara ters
per name. per name
Image Memory 12 pages (256 12 pages (256 12 pages (256 28 pages (512
Ca acity KB internal KB internal KB internal KB internal
memory), based memory), based memory), based memory), based
on Chart No. 1 on Chart No. 1 on Chart No. 1 on Chart No. 1
at standard resoluĆ at standard resoluĆ at standard resoluĆ at standard reĆ
tion tion tion solution
Table 1-3. General Specifications
S ecification HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950
Product Information 1Ć11
Product Dimensions Width 345.4 mm Width 429.3 mm Width 401 mm Width 478 mm
(13.6 in) (16.9 in) (15.8 in) (18.8 in)
Height 218.4 mm Height 218.4 mm Height: 267 mm Height: 267 mm
(8.6 in) (8.6 in) (10.5 in) (10.5 in)
Depth 330.2 mm Depth 330.2 mm Depth: 597 mm Depth: 597 mm
(13 in) (13 in) (23.5 in) (23.5 in)
Product Weight 8.99 kg (19 lb) 9.46 kg (20 lb) 8.6 kg (19 lb) 8.6 kg (19 lb)
(excluding paper) (excluding paper) (excluding paper) (excluding
paper)
Operating TemperĆ 0 _C to 40 _C0_C to 40 _C5_C to 35_C5_C to 35 _C
ature (Electronics) 32 _F to 104 _F 32 _F to 104 _F 41 _F to 95 _F 41 _F to 95 _F
Optimum Operating 15 _C to 35 _C 15 _C to 35_C15_C to 35_C15_C to 35_C
Temperature 59 _F to 95 _F 59 _F to 95_F59_F to 95_F59_F to 95_F
NonĆOperating -40 _C to 75 _C -40 _C to 75 _C -30 _C to 60 _C -30 _C to 60 _C
Temperature -40 _F to 167 _F -40 _F to 167 _F -22 _F to 140 _F -22 _F to 140_F
Operating Humidity 15% to 95% RH 15% to 95% RH 20% to 70% RH 20% to 70% RH
Optimum Humidity 20% to 80 % RH 20% to 80 % RH 20% to 80 % RH 20% to 80 % RH
NonĆOperating 5% to 95% RH 5% to 95% RH 5% to 80% RH 5% to 80% RH
Humidity
Configuration Battery Maintains dialing Maintains dialing Maintains dialing Maintains
Bac up and con iguration and con iguration and con iguration dialing
memory or at least memory or at least memory or at and con iguraĆ
10 days. Requires 10 days. Requires least10 days. tion memory or
2 days o power on 2 days o power on Requires 2 days at least 10 days.
to ully charge the to ully charge the o power on to Requires 2 days
battery. battery. ully charge the o power on to
battery. ully charge the
battery.
Voltage 100 Ć 127 Vac 100 Ć 127 Vac 108 Ć 132 Vac or 108 Ć 132 Vac or
200 Ć 240 Vac 200 Ć 240 Vac
(dependent on (dependent on
country version) country version)
Table 1-3. General Specifications (Continued)
Specification HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950
This table is continued on the next page
Product Information1Ć12
Cu ent (max)
F equency
Powe Consumption
(App oximate)
Standby
Sending
Receiving
Copying
Maximum
Acoustics (App oxĆ
imate in all ope Ć
atingmodes
Table 1-3. General Specifications (Continued)
Specification HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950
Table 1-4. HP FAX-700 and FAX-750 Power Supply Output Conditions
+5 VD +5 VA +24 VH +24 VM
Rated Output
Voltage 5.0 V +12 V –12 V +24 V
Rated Output
Current 1.2 A 1.2 A 0.1 A 0.1 A 0.6 A 0.5 A
Min. Output
Current 0.2 A 0.2 A 0.01 A 0.01 A 0.6 A 0.5 A
Momentary
Peak Current 1.8 A 1.8 A 0.1 A 0.1 A 2.1 A 1.3 A
Total 3.4 A
Total Varia-
tion 5% 5% 5% 5% 2% 7%
Ripple Noise 100 mV p-p 100 mV p-p 100 mV p-p 100 mV p-p 50 mV p-p 50 mV p-p
High Current
Protection Short Protection (Drop Type or letter type)
Product Information 1Ć13
Scanning Method ! $%% #* ! $%% #* ! $%% #* ! $%%
!&" ' !&" ' !&" ' #*!&"
'
Document Size (% (% (% (%
% % % %
) (% ) (% ) (% ) (%
) % ) % ) % ) %
$ !&* $ !&* $ !&* $ !&*
% % % %
! $ % ! $ % ! $ % ! $ %
(% $$$% (% $$$% (% $$$% (% $$$%
Document Thic ness %! %! %! %!
Single Page:
%! %! %! %!
Document Thic ness %! %! %! %!
Multiple Pages
%! %! %! %!
Document Weight %! %! %! %!
Single Page:
Document Weight %! %! %! %!
Multiple Pages:
Effective Scanning
Width
Resolution " ) " ) " ) " )
(Standard) " " " "
!%$ ) !%$ ) !%$ ) !%$
!%$ !%$ !%$ !%$
Resolution " ) " ) " ) " )
(Fine) " " " "
!%$ ) !%$ ) !%$ ) !%$ )
!%$ !%$ !%$ !%$
Resolution " ) " )
(Local Copy) " "
!%$ ) !%$ )
!% !%$
Table 1-5. Scanner Specifications
Specification HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950
Product Information1Ć14
Maximum Resolu ion
ADF Capaci y
(au oma ic docĆ
umen feeder)
Half one
Reduc ion Ra io
(Fixed)
Reduc ion Ra io ! ! ! !
(Au oma ic)
Table 1-5. Scanner Specifications (Continued)
Specifica ion HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950
Print Cartridges
The HP fax machines described in this manual use one black print cartridge. See Table 1-7 for part numbers.
When printing text only on letter-size media, ink lasts for about 500 to 1000 pages. Text used was CCITT test image
number 1, the Slerexe Company letter. If text of greater density is printed or quality mode is used, results may vary
considerably. If the ink lasts much less than 1000 pages, ensure that you have removed both tapes from the print
cartridge before beginning to use it, and that the conductive part of the cartridge surface was not contaminated when
the print cartridge was removed from its box before installation.
Media
The HP fax machines described in this manual work with ordinary bond and photocopy papers. Paper properties are
subject to change by paper manufacturers, and Hewlett-Packard has no control over such changes. For optimum print
quality, test paper (printing on both sides) for suitability, before you purchase large quantities.
Use plain bond or white photocopy paper of high quality. It should be free of:
DCuts or tears
DGrease spots
DLoose particles
DDust
DWrinkles
DCurled or bent edges
Colored bond and photocopy paper (such as pink, yellow, or blue) can be used, as long as it meets the specifications in
Table 1-6.
Product Information 1Ć15
Table 1-6. Paper Specifications
Paper Size U.S. letter (8 1/2 in x 11 in)
U.S. le al (8 1/2 in x 14 in)
A4 (210 mm x 297 mm)
Effective Printing Width See Fi ure 1Ć5 and Fi ure 1Ć6
Paper Type Cut sheet
Cut Edge Conditions Sharp blade cut, with no visible
fray
Finishing Dimensions 0.0313 inch of nominal,
corners 90_ 0.20_
Paper Grain Lon rain
Moisture Content 4% to 6% by wei ht
Opacity 84% minimum
Packaging Polylaminated moistureĆproof
ream wrap
Paper weight 60 to 90 /m2(16 lb to 24 lb)
Wa Pick 2 inch minimum (Dennison)
When loading paper into the fax, observe the following precautions:
DHandle all paper by the edges only
DLoad all paper types the same way
DUse only one paper type in the printer’s paper tray at a time
DAlways load paper print side up in the media tray
Plain paper has a print side which is not visible to the naked eye, so before removing paper from its package for use in
the printer, check the outside package label. The print side will be indicated by an arrow or other symbol on the label.
Avoid the following types of media:
DPaper greater than 90 g/m2 (24 lb) or less than 60 g/m2 (16 lb)
DPaper with cutouts or perforations
DMultiple part forms
DPaper sizes other than those listed in this document
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