HP 11 G4 EE Manual

HP Chromebook (model numbers 11-2200
through 11-2299), HP Chromebook 11 G4
and HP Chromebook 11 G4 EE
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Celeron are
trademarks of Intel Corporation in the U.S. and
other countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: July 2015
Document Part Number: 850192-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Button .................................................................................................................................................................... 5
TouchPad ................................................................................................................................................................ 6
Left side ................................................................................................................................................................. 7
Right side ............................................................................................................................................................... 8
Bottom ................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Locating the serial number, model number, product number, and warranty information ............................... 10
Computer major components .............................................................................................................................. 11
Display assembly subcomponents ...................................................................................................................... 15
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Drive handling ................................................................................................................................... 19
Grounding guidelines ........................................................................................................................................... 20
Electrostatic discharge damage ........................................................................................................ 20
Packaging and transporting guidelines .......................................................................... 21
Workstation guidelines ................................................................................ 21
5 Removal and replacement procedures ........................................................................................................... 23
Component replacement procedures .................................................................................................................. 23
Computer feet ................................................................................................................................... 23
Keyboard/top cover ........................................................................................................................... 24
Heat sink ............................................................................................................................................ 30
TouchPad board ................................................................................................................................. 31
Battery ............................................................................................................................................... 32
WWAN module ................................................................................................................................... 34
Connector board ................................................................................................................................ 35
v

WLAN module .................................................................................................................................... 36
Power connector cable ...................................................................................................................... 38
System board .................................................................................................................................... 39
Speakers ............................................................................................................................................ 42
Display assembly ............................................................................................................................... 43
6 Specications .............................................................................................................................................. 53
7 Power cord set requirements ........................................................................................................................ 54
Requirements for all countries ............................................................................................................................ 54
Requirements for specic countries and regions ................................................................................................ 54
8 Recycling .................................................................................................................................................... 56
Index ............................................................................................................................................................. 57
vi

1 Product description
Category Description HP Chromebook 11 G4 and HP
Chromebook 11 G4 EE
HP Chromebook (model
numbers 11-2200 through
11-2299)
Product Name HP Chromebook 11 G4 √
HP Chromebook (model
numbers 11-2200 through
11-2299)
√
Processor Intel® Celeron™ N2940 1.83-
GHz (SC turbo up to 2.25-GHz)
quad core processor (1.0-GB L2
cache, 1333-MHz FSB, 4.5 W)
√
Intel Celeron N2840 2.16-GHz
(SC turbo up to 2.58-GHz)
dual core processor (1.0-GB L2
cache, 1333-MHz FSB, 4.5 W)
√ √
Chipset Integrated soldered-on-circuit
(SoC) platform controller hub
(PCH)
√ √
Graphics Internal Graphics: Intel HD
Graphics
Supports HD decode, DX11,
and HDMI
√ √
Panel 11.6-in, high-denition (HD),
AntiGlare, (1366×768), UWVA,
light-emitting diode (LED), slim
(3.0-mm); 16:9 aspect ratio;
typical brightness: 220 nits,
eDP;
11.6-in, HD, AntiGlare,
(1366×768), SVA, white light-
emitting diode (WLED), at
(3.6-mm); 16:9 aspect ratio;
typical brightness: 220 nits,
eDP;
Supports low-voltage
dierential signaling (LVDS)
√ √
Memory Supports DDR3L-1600
Supports up to 4096-MB
maximum on-board system
memory (8 pieces of 256-MB
× 16)
√ √
Storage Supports 16-GB (32-GB for 6U)
embedded MultiMedia
Controller (eMMC)
√ √
Audio and video Fixed (no tilt) integrated
HP TrueVision HD webcam
√ √
1

Category Description HP Chromebook 11 G4 and HP
Chromebook 11 G4 EE
HP Chromebook (model
numbers 11-2200 through
11-2299)
Audio and video (continued) 1280×720 by 30 frames per
second with LED
Single digital microphone with
appropriate echo-cancellation,
noise-suppression software
Two speakers
√ √
Sensors Trusted platform module (TPM) √ √
Wireless Integrated wireless local area
network (WLAN) options by way
of wireless module
Two built-in WLAN antennas
Supports the following WLAN
modules:
●Intel Dual Band Wireless-
AC 7260 802.11 ac 2×2
WiFi + Bluetooth 4.0
Combo Adapter
●Intel Dual Band Wireless-
N 7260AN 802.11 a/b/g/n
2×2 WiFi + Bluetooth 4.0
Combo Adapter
√ √
Integrated wireless wide area
network (WWAN) options by
way of wireless module
(select models only)
Two built-in WWAN antennas
Supports the HP lt4110 LTE/
HSPA+ 4G WWAN Module
√
Ports Headphone/microphone
combo jack
USB 2.0 ports (2)
●HP Smart Plug AC adapter
(4.5-mm barrel)
●Headphone/microphone
combo jack
●High-denition
multimedia interface
(HDMI) v.1.4b, supporting
up to 1080b, 1920×1080
at 60 Hz
●USB 3.0 port
●USB 2.0 port
√ √
Keyboard/pointing devices Full-sized, textured, island-
style, Google keyboard
Touchpad requirements:
√ √
2 Chapter 1 Product description

Category Description HP Chromebook 11 G4 and HP
Chromebook 11 G4 EE
HP Chromebook (model
numbers 11-2200 through
11-2299)
Multitouch gestures enabled
Taps enabled as default
Power requirements Supports a 3-cell, 36-WHr,
3.25-WHr, Li-Ion battery
Supports a 65-W HP Smart AC
adapter (non-PFC, EM, 4.5-mm)
and 45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm)
AC adapter
√ √
Operating system Preinstalled: Google Chrome
operating system
√ √
Serviceability End user replaceable parts:
AC adapter
√ √
3

2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
NOTE: The position of the WLAN antennas may dier, depending
on model.
(2) Internal microphone Records sound.
(3) Webcam Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
(4) Webcam light On: The webcam is in use.
(5) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of
the computer.
*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal
transmission, keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions. For wireless
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
4 Chapter 2 External component identication