HP Pavilion 15 Manual

HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel, Pentium, and Core are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation.
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2013
Document Part Number: 747432-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6
Finding your hardware and software information ......................................................................... 6
Locating hardware .................................................................................................... 6
Locating software ...................................................................................................... 6
Right side ................................................................................................................................ 7
Left side .................................................................................................................................. 8
Display ................................................................................................................................... 9
Top ...................................................................................................................................... 10
TouchPad ............................................................................................................... 10
Lights ..................................................................................................................... 11
Buttons and speakers ............................................................................................... 12
Keys ...................................................................................................................... 13
Bottom .................................................................................................................................. 14
Labels ................................................................................................................................... 15
3 Illustrated parts catalog .................................................................................................. 17
Computer major components ................................................................................................... 17
Display assembly subcomponents ............................................................................................. 25
Miscellaneous parts ................................................................................................................ 26
Mass storage devices ............................................................................................................. 28
Sequential part number listing .................................................................................................. 28
4 Removal and replacement procedures preliminary requirements .................................... 37
Tools required ....................................................................................................................... 37
Service considerations ............................................................................................................ 37
Plastic parts ............................................................................................................ 37
Cables and connectors ............................................................................................ 38
Drive handling ........................................................................................................ 38
Grounding guidelines ............................................................................................................. 39
Electrostatic discharge damage ................................................................................. 39
Packaging and transporting guidelines ....................................................... 40
Workstation guidelines ............................................................................. 40
Equipment guidelines ................................................................................ 41
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................. 42
Component replacement procedures ........................................................................................ 42
Battery ................................................................................................................... 42
Service door ........................................................................................................... 44
Memory module ...................................................................................................... 44
WLAN module ........................................................................................................ 46
Optical drive .......................................................................................................... 48
6 Removal and replacement procedures for Authorized Service Provider parts .................. 50
Component replacement procedures ........................................................................................ 50
Display panel ......................................................................................................... 51
Keyboard ............................................................................................................... 54
Top cover ............................................................................................................... 59
Hard drive ............................................................................................................. 63
Power button board ................................................................................................. 67
TouchPad button board ............................................................................................ 69
Optical drive connector cable ................................................................................... 71
System board ......................................................................................................... 73
RTC battery ............................................................................................................ 80
Fan ....................................................................................................................... 82
Heat sink assembly .................................................................................................. 84
Power connector cable ............................................................................................ 88
Speakers ................................................................................................................ 90
Display assembly .................................................................................................... 91
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................ 98
Starting Setup Utility (BIOS) ..................................................................................................... 98
Updating the BIOS ................................................................................................................. 98
Determining the BIOS version ................................................................................... 98
Downloading a BIOS update .................................................................................... 99
Using HP PC Hardware Diagnostics (UEFI) .............................................................................. 100
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 100
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ................................. 101
Starting Setup Utility ............................................................................................................. 101
Using Setup Utility ................................................................................................................ 101
Changing the language of Setup Utility .................................................................... 101
Navigating and selecting in Setup Utility .................................................................. 101
Displaying system information ................................................................................. 102
Restoring factory default settings in Setup Utility ........................................................ 102
viii

Exiting Setup Utility ............................................................................................... 102
Updating the BIOS ............................................................................................................... 103
Determining the BIOS version ................................................................................. 103
Downloading a BIOS update ..................................................................................103
Using Advanced System Diagnostics ...................................................................................... 104
9 Specifications ................................................................................................................ 105
Computer specifications ........................................................................................................ 105
15.0-inch display specifications ............................................................................................. 105
Hard drive specifications ...................................................................................................... 106
10 Windows – Backing up, restoring, and recovering ...................................................... 108
Creating recovery media and backups ................................................................................... 108
Creating HP Recovery media .................................................................................. 108
Restore and recovery ............................................................................................................ 110
Recovering using HP Recovery Manager .................................................................. 110
What you need to know ..........................................................................111
Using the HP Recovery partition (select models only) ...................................111
Using HP Recovery media to recover ........................................................ 112
Changing the computer boot order ...........................................................112
Removing the HP Recovery partition ........................................................................ 113
11 Ubuntu Linux Backing up, restoring, and recovering ................................................... 114
Performing a system recovery ................................................................................................ 114
Creating the restore DVDs ...................................................................................... 114
Creating a restore image on a USB device ...............................................................114
Performing recovery using the restore DVD ............................................................... 115
Backing up your information ..................................................................................................115
12 Power cord set requirements ...................................................................................... 117
Requirements for all countries ................................................................................................ 117
Requirements for specific countries and regions ....................................................................... 117
13 Recycling .................................................................................................................... 119
Index ............................................................................................................................... 120
ix

x

1 Product description
Category Description AMD Intel
Product
Name
HP Pavilion 15 Notebook PC
HP Pavilion TouchSmart 15 Notebook PC
√√
Processors Processors are attached to the system board.
Intel® 4th generation processors:
●Intel Core® i7-4500U 1.8 GHz processor (2.0 GB L3 cache, 15 W)
●Intel Core i5-4200U 1.6 GHz processor (2.0 GB L3 cache, 15 W)
3rd generation processors:
●Intel Core i3-3217U DC (1.8 GHz, 3 MB L3 Cache, 1600MHz DDR3, 17 W)
●Intel Pentium 2117U DC (1.8 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W)
●Intel Celeron 1007U DC (1.5 GHz, 2 MB L3 Cache, 1600MHz DDR3, 17 W)
√
AMD™ ●AMD A10-5745M 2.9 GHz/2.1 GHz processor (4 MB L2, 1333MHz
DDR3L) quad core, 25 W
●AMD A8-5545M 2.7 GHz/1.7 GHz (4 MB L2, 1333MHz DDR3L) quad
core, 19 W
●AMD A10-4655M 2.8 GHz/2.0 GHz (4 MB L2, 1600MHz DDR3L) quad
core, 25 W
●AMD A8-4555M (2.4 GHz/1.6 GHz, 4 MB L2, 1600MHz DDR3L) quad
core, 19 W
●AMD A6-5200 2.0 GHz (2 MB L2, 1600MHz DDR3L), quad core 25 W
●AMD A4-5000 1.5 GHz (2 MB L2, 1600MHz DDR3L), quad core, 15 W
●AMD E1-2500 1.4 GHz (1 MB L2, 1600MHz DDR3L), dual core, 15 W
●AMD UMA A76M A10-5745M
●8670M 2 GB dedicated video memory and A10-5745M processor (2.9
GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L quad core, 25 W)
●AMD Radeon 8670M 1 GB dedicated video memory A6-5200 processor
(2.6 GHz/ 2.1 GHz, 2 MB L2, 1600 MHz DDR3L, dual core, 17 W)
√
HP HP A4-5050 (1.55 GHz, 2MB L2 1600 MHz DDR3L) quad core, 13.5 W √
Chipset Intel Lynx Point-LP PCH (Integrated in MCP), (ULT one chip solution)
Intel Panther Point PCH, Intel HM76 Express Chipset, (ULV two chip solution)
√
AMD A76M FCH
AMD Integrated SoC FCH
√
1

Category Description AMD Intel
Graphics Internal graphics:
Intel graphics:
Intel HD Graphics 4400 (Intel Haswell)
Intel HD Graphics 4000 (Intel Ivy Bridge), (on computer models equipped with an
Intel Core i7/i5/i3 3000-series processor)
Intel HD Graphics (for use with Intel Pentium and Celeron processors
Support HD decode, DX11/11.1, HDMI, and Optimus. Supports Px5.5
AMD Start Now (AMD IOIC) 1.0 and AMD Start Now (AMD IOIC) 2.0
√
AMD graphics:
●AMD Radeon HD 8610G
●AMD Radeon HD 8510G
●AMD Radeon HD 8400G
●AMD Radeon HD 8330
●AMD Radeon HD 8280
●AMD Radeon HD 8240
●AMD Radeon HD 7600G
●AMD Radeon HD 7500G
√
Switchable discrete graphics:
●NVIDIA N14P-GV2 GeForce GT R 740M with 2 GB of dedicated video
memory (258 MB×16 DDR3 900-MHz×4 PCs)
√
●AMD Sun XT Radeon HD with 1024 MB of dedicated video memory (128
MB×16 DDR3 1GHz x 4 pcs)
●AMD Sun XT Radeon HD 8670M with 1 GB of dedicated video memory
(256Mx16 DDR3 1 GHz x 4 pcs)
●AMD Sun XT Radeon HD 8670M with 2 GB of dedicated video memory
(256Mx16 DDR3 1 GHz x 4 pcs)
√√
Dual Graphics:
●AMD Radeon HD 8610G + HD 8670M
●AMD Radeon HD 8510G + HD 8670M
●AMD Radeon HD 7620G + HD 8670M
●AMD Radeon HD 7600G + HD 8670M
√
Panel 15.6 in, light-emitting diode (LED), SVA, high-definition (HD), BrightView
(1366×768) display, 3.6-mm; typical brightness: 200 nits
15.6 in, SVA, high-definition (HD), BrightView (1366×768) display, 3.0-mm;
typical brightness: 200 nits SVA + eTP touch + Mutto G1F/GIS OGS (Multitouch)
All display assemblies include 2 wireless local area network (WLAN) antenna
cables
16:9 Ultra Wide Aspect Ratio
√√
2 Chapter 1 Product description

Category Description AMD Intel
Memory Two SODIMM customer-accessible/upgradable memory module slots
DDR3L-1600-MHz dual channel support
DDR3L-1600-MHz single channel support
Supports up to 12 GB max system memory (DDR3L-1600MHz module), (select
models only)
Supports the following system RAM configurations:
●12288 MB (8192 MB×1+ 4096 MB×1)
●8192 MB (8192 MB×1 or 4096 MB×2); not supported on computer models
equipped with a 32-bit operating system
●6144 MB (4096 MB×1 + 2048 MB×1); not supported on computer models
equipped with a 32-bit operating system
●4096 MB (4096 MB×1 or 2048 MB×2)
●2048 MB (2048 MB×1)
√√
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Accelerometer protection support
Supports the following hard drives:
●1 TB, 5400 rpm, 9.5 mm
●750 GB, 5400 rpm, 9.5 mm
●500 GB, 5400 rpm, 9.5 mm and 7.0 mm
Supports 24 GB mSATA solid-state drive with system memory up to 8 GB (for use
with select computer models with Intel processors and switchable discrete graphics)
√√
Supports the following hybrid drives:
●1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
√
Optical
drive
Fixed
Serial ATA
9.5 mm tray load
●DVD±RW Double-Layer SuperMulti Drive
●BD combo for computer models with Intel processors, no support for Ubuntu
Linux
Zero power Optical drive.
√√
3

Category Description AMD Intel
Audio
and video
HD audio
Dual speakers
Supports Nuance Voice Recognition
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames
per second)
Two dual array, digital microphones with appropriate beam-forming, echo-
cancellation, noise-reduction software
√√
Ethernet Integrated 10/100 NIC √√
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One half-size mini card/PCI Express (HMC/PCIe) slot
Two WLAN antennas built into display assembly
√√
Support for the following WLAN formats:
●Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi adapter (with single
antenna)
●Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi adapter (with single antenna)
●Qualcomm Atheros QCA9565 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.0 combo
adapter (with single antenna), no support for Ubuntu Linux
●AQualcomm Atheros AR9485 802.11 bgn Wi-Fi adapter
●Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
√√
Intel Smart Connect Technology 4.1 √
Compatible with Miracast-certified devices
Wireless display support (WiFi direct)
√
External
media
cards
HP Multi-Format Memory Card Reader slot with push-push technology, supporting
the following digital card formats:
●Secure Digital (SD) Memory Card
●Secure Digital High Capacity (SDHC) Memory Card
●Secure Digital eXtended Capacity (SDXC) Memory Card
√√
Ports ●AC Smart Pin adapter plug (4.5 mm barrel)
●Combination audio-out (stereo headphone)/audio-in (mono microphone)
●RJ-45 (Ethernet)
●USB 3.0 (2 ports), USB 2.0 (1 port)
√√
●HDMI 1.4 output supporting 1920x1200 @ 60Hz Hot Plug / Unplug and
auto detect for correct output to wide-aspect vs. standard aspect video
√
●HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug /
Unplug and auto detect for correct output to wide-aspect versus standard
aspect video
√
4 Chapter 1 Product description

Category Description AMD Intel
Keyboard/
pointing
devices
Full-size (15.0-in), black textured Island-style, with numeric keypad with black
keyboard frame.
Full-size (15.0-in.), white painted Island-style, with numeric keypad with white
keyboard frame.
Multitouch gestures enabled.
Supports Windows® 8 Modern TrackPad Gestures
Support PS/2 interface
√√
Power
requireme
nts
Supports the following AC adapters:
1M length power cord
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
√√
90 W Smart AC adapter (PFC, 3-wire, 4.5 mm) √
Supports the following batteries (battery is user-removable)
Supports battery fast charge
●4 Cell battery - 41 Whr (2.8 AH)
√√
Security Security cable lock √√
Intel IPT support
Intel AT-p Ready support
√√
Operating
system
Preinstalled:
●Windows 8.1 Standard 64-bit
●Windows 8.1 Professional 64-bit
FreeDOS 2.0
Ubuntu Linux
√√
Serviceabil
ity
End user replaceable parts:
●AC adapter
●Battery
●Keyboard (select model replacement only)
●Memory module
●Optical drive
●WLAN module
√√
5

2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the mouse.
– or –
Swipe from the top of the TouchPad to reveal all apps.
2. Select the All apps icon.
6 Chapter 2 External component identification

Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
(3) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety
and Environmental Notices. To access this guide, from the
Start screen, type support, select the HP Support
Assistant app, select My computer, and then select
User guides.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(5) Optical drive Reads and writes (select models only) to an optical disc.
(6) Optical drive eject button Opens the optical drive.
Right side 7

Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter light ●White: The AC adapter is connected and the battery is
charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Off: The computer is using battery power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(4) RJ-45 (network) jack
RJ-45 (network) status lights (2)
Connects a network cable.
RJ-45 status lights
White: The network is connected.
Amber: Activity is occurring on the network.
(5) Vent Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(6) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7) USB 3.0 ports (2) Connect optional USB devices.
(8) Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).
8 Chapter 2 External component identification

Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video, captures still photographs, and provides access to
video conferences and online chat by means of streaming video.
To use the webcam, from the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
Display 9

Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification