HP 6TP59EA User manual

User Guide

© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2019
Document Part Number: L54022-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii

iv Safety warning notice

Processor conguration setting (select products only)
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v

vi Processor conguration setting (select products only)

Table of contents
1 Getting started ............................................................................................................................................. 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader ........................................................................................ 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 13
Hot keys (select products only) ......................................................................................................... 15
Bottom ................................................................................................................................................................. 15
Front ..................................................................................................................................................................... 16
Labels ................................................................................................................................................................... 17
Inserting a SIM card (select products only) ......................................................................................................... 18
3 Network connections ................................................................................................................................... 19
Connecting to a wireless network ....................................................................................................................... 19
Using the wireless controls ............................................................................................................... 19
Wireless button ............................................................................................................... 19
Operating system controls ............................................................................................. 19
Connecting to a WLAN ....................................................................................................................... 20
Using HP Mobile Broadband (select products only) .......................................................................... 20
Using GPS (select products only) ...................................................................................................... 21
Using Bluetooth wireless devices (select products only) ................................................................. 21
Connecting Bluetooth devices ........................................................................................ 21
Using NFC to share information (select products only) .................................................................... 21
Sharing ............................................................................................................................ 22
Connecting to a wired network ............................................................................................................................ 22
Connecting to a local area network (LAN) (select products only) .................................................... 22
Using HP LAN-Wireless Protection (select products only) ................................................................ 23
vii

Turning on and customizing HP LAN-Wireless Protection ............................................. 23
Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 24
Customizing MAC Address Pass Through .......................................................................................... 24
4 Navigating the screen .................................................................................................................................. 25
Using TouchPad and touch screen gestures ........................................................................................................ 25
Tap ..................................................................................................................................................... 25
Two-nger pinch zoom ..................................................................................................................... 26
Two-nger slide (TouchPad and Precision TouchPad) ...................................................................... 26
Two-nger tap (TouchPad and Precision TouchPad) ........................................................................ 26
Three-nger tap (TouchPad and Precision TouchPad) ..................................................................... 27
Four-nger tap (TouchPad and Precision TouchPad) ....................................................................... 27
Three-nger swipe (TouchPad and Precision TouchPad) ................................................................. 28
Four-nger swipe (Precision TouchPad) ........................................................................................... 28
One-nger slide (touch screen) ......................................................................................................... 29
Using an optional keyboard or mouse ................................................................................................................. 29
Using an on-screen keyboard (select products only) .......................................................................................... 29
5 Entertainment features ............................................................................................................................... 30
Using a camera (select products only) ................................................................................................................ 30
Using audio .......................................................................................................................................................... 30
Connecting speakers ......................................................................................................................... 30
Connecting headphones .................................................................................................................... 30
Connecting headsets ......................................................................................................................... 31
Using sound settings ......................................................................................................................... 31
Using video .......................................................................................................................................................... 31
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 32
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 33
Connecting video devices using an HDMI cable (select products only) ............................................ 34
Setting up HDMI audio .................................................................................................... 34
Discovering and connecting wired displays using MultiStream Transport ...................................... 35
Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 35
Connect displays to computers with Intel graphics (with an optional hub) ................... 35
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 36
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 36
Using data transfer .............................................................................................................................................. 36
Connecting devices to a USB Type-C port (select products only) ..................................................... 37
6 Managing power .......................................................................................................................................... 38
Using Sleep and Hibernation ............................................................................................................................... 38
viii

Initiating and exiting Sleep ............................................................................................................... 38
Initiating and exiting Hibernation (select products only) ................................................................. 39
Shutting down (turning o) the computer .......................................................................................................... 39
Using the Power icon and Power Options ............................................................................................................ 40
Running on battery power ................................................................................................................................... 40
Using HP Fast Charge (select products only) .................................................................................... 40
Displaying battery charge ................................................................................................................. 41
Finding battery information in HP Support Assistant (select products only) .................................. 41
Conserving battery power ................................................................................................................. 41
Identifying low battery levels ........................................................................................................... 41
Resolving a low battery level ............................................................................................................ 42
Resolving a low battery level when external power is available ................................... 42
Resolving a low battery level when no power source is available ................................. 42
Resolving a low battery level when the computer cannot exit Hibernation .................. 42
Factory-sealed battery ...................................................................................................................... 42
Running on external power ................................................................................................................................. 42
7 Security ...................................................................................................................................................... 44
Protecting the computer ..................................................................................................................................... 44
Using passwords .................................................................................................................................................. 44
Setting passwords in Windows ......................................................................................................... 45
Setting passwords in Computer Setup ............................................................................................. 45
Managing a BIOS administrator password ........................................................................................ 46
Entering a BIOS administrator password ....................................................................... 47
Using DriveLock Security Options ..................................................................................................... 47
Selecting Automatic DriveLock (select products only) ................................................... 48
Enabling Automatic DriveLock ..................................................................... 48
Disabling Automatic DriveLock .................................................................... 48
Entering an Automatic DriveLock password ................................................ 49
Selecting manual DriveLock ........................................................................................... 49
Setting a DriveLock master password ......................................................... 49
Enabling DriveLock and setting a DriveLock user password ......................................... 50
Disabling DriveLock ........................................................................................................ 51
Entering a DriveLock password ...................................................................................... 51
Changing a DriveLock password ..................................................................................... 51
Windows Hello (select products only) ................................................................................................................. 52
Using antivirus software ...................................................................................................................................... 52
Using rewall software ........................................................................................................................................ 52
Installing software updates ................................................................................................................................. 53
Using HP Client Security (select products only) .................................................................................................. 53
Using HP Device as a Service (select products only) ........................................................................................... 53
ix

Using an optional security cable (select products only) ..................................................................................... 53
Using a ngerprint reader (select products only) ............................................................................................... 53
Locating the ngerprint reader ......................................................................................................... 54
8 Maintenance ............................................................................................................................................... 55
Improving performance ....................................................................................................................................... 55
Using Disk Defragmenter .................................................................................................................. 55
Using Disk Cleanup ............................................................................................................................ 55
Using HP 3D DriveGuard (select products only) ................................................................................ 56
Identifying HP 3D DriveGuard status .............................................................................. 56
Updating programs and drivers .......................................................................................................................... 56
Cleaning your computer ...................................................................................................................................... 56
Cleaning procedures .......................................................................................................................... 57
Cleaning the display ........................................................................................................ 57
Cleaning the sides or cover ............................................................................................. 57
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 57
Traveling with or shipping your computer .......................................................................................................... 57
9 Backing up, restoring, and recovering ........................................................................................................... 59
Backing up information and creating recovery media ........................................................................................ 59
Using Windows tools ......................................................................................................................... 59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 59
Restoring and recovery ........................................................................................................................................ 60
Restoring, resetting, and refreshing using Windows tools .............................................................. 60
Recovering using HP Recovery media ............................................................................................... 60
Changing the computer boot order ................................................................................................... 60
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 61
Using Computer Setup ......................................................................................................................................... 61
Starting Computer Setup .................................................................................................................. 61
Navigating and selecting in Computer Setup ................................................................................... 61
Restoring factory settings in Computer Setup ................................................................................. 61
Updating the BIOS ............................................................................................................................. 62
Determining the BIOS version ......................................................................................... 62
Downloading a BIOS update ........................................................................................... 62
Changing the boot order using the f9 prompt .................................................................................. 63
TPM BIOS settings (select products only) ........................................................................................................... 63
Using HP Sure Start (select products only) ......................................................................................................... 64
x

11 Using HP PC Hardware Diagnostics .............................................................................................................. 65
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 65
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 65
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 66
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 66
Installing HP PC Hardware Diagnostics Windows ............................................................................. 66
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 66
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 67
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 67
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 67
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 67
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 68
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 68
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 68
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 68
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 68
12 Specications ............................................................................................................................................ 70
Input power .......................................................................................................................................................... 70
Operating environment ....................................................................................................................................... 71
13 Electrostatic discharge ............................................................................................................................... 72
14 Accessibility .............................................................................................................................................. 73
Accessibility ......................................................................................................................................................... 73
Finding the technology tools you need ............................................................................................ 73
Our commitment ............................................................................................................................... 73
International Association of Accessibility Professionals (IAAP) ....................................................... 73
Finding the best assistive technology .............................................................................................. 74
Assessing your needs ..................................................................................................... 74
Accessibility for HP products .......................................................................................... 74
Standards and legislation .................................................................................................................................... 75
Standards .......................................................................................................................................... 75
Mandate 376 – EN 301 549 ............................................................................................ 75
Web Content Accessibility Guidelines (WCAG) ................................................................ 75
Legislation and regulations .............................................................................................................. 75
United States ................................................................................................................... 76
21st Century Communications and Video Accessibility Act (CVAA) ............................... 76
xi

Canada ............................................................................................................................. 76
Europe ............................................................................................................................. 77
United Kingdom .............................................................................................................. 77
Australia .......................................................................................................................... 77
Worldwide ....................................................................................................................... 77
Useful accessibility resources and links .............................................................................................................. 78
Organizations .................................................................................................................................... 78
Educational institutions .................................................................................................................... 78
Other disability resources ................................................................................................................. 78
HP links .............................................................................................................................................. 78
Contacting support .............................................................................................................................................. 79
Index ............................................................................................................................................................. 80
xii

1 Getting started
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the
Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen.
●Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 19.
●Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 52.
●Get to know your computer—Learn about your computer features. See Components on page 3 and
Navigating the screen on page 25 for additional information.
●Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
●Back up your hard drive—Create recovery discs or a recovery USB ash drive to back up your hard drive.
See Backing up, restoring, and recovering on page 59.
1

Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Additional information
Resource Contents
Setup Instructions ●Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
●Online chat with an HP technician
●Support telephone numbers
●Replacement parts videos (select products only)
●Maintenance and service guides
●HP service center locations
Safety & Comfort Guide
To access this guide:
▲Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this document:
▲Select the Start button, select HP Help and Support,
and then select HP Documentation.
●Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
●Specic warranty information about this computer
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Getting started

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Right-click the Start button, and then select Apps and Features.
Locating hardware 3

Right
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) USB Type-C SuperSpeed port and DisplayPort
connector
When the computer is on, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-
speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
4 Chapter 2 Components

Table 2-1 Right-side components and their descriptions (continued)
Component Description
– and –
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
(8) USB Type-C power connector and
Thunderbolt™ port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Even when the computer is o, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-
speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(9) Power connector Connects an AC adapter.
(10) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
Right 5

Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) Smart card reader Supports optional smart cards.
6 Chapter 2 Components

Display
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-3 Display components and their descriptions
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient
light.
(3) Internal microphones Record sound.
(4) Camera light(s) (select products only) On: One or more cameras are in use.
(5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To
use your camera, see Using a camera (select products only)
on page 30. Some cameras also allow a facial recognition logon to
Windows, instead of a password logon. For more information, see
Windows Hello (select products only) on page 52.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(6) Camera privacy switch (select products only) Turns the camera o and on.
NOTE: For more information, see Using a camera (select products
only) on page 30.
(7) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7

Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC) tapping area
and antenna* (select products only)
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Components