HP Pavilion DV6-3227 Manual

HP Pavilion dv6 Entertainment PC
Maintenance and Service Guide

© Copyright 2010 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, Athlon,
Phenom, V-Series, Turion, and combinations
thereof, are trademarks of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Java is a U.S. trademark of Sun
Microsystems, Inc. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2010
Document Part Number: 599696-001

MSG revision history
Revision Publication date Description
iii

A August 2010 ●Updated commodities in the following location: Product description
on page 1.
●Added newly supported processors to spare parts listings in the following
locations: Computer major components on page 22, Sequential part number
listing on page 36, and Processor on page 94.
●Added newly supported hard drives to spare parts listings in the following
locations: Computer major components on page 22, Sequential part number
listing on page 36, and Mass storage devices on page 30, Hard drive
on page 52.
●Updated memory module spare part numbers in the following locations:
Computer major components on page 22, Sequential part number listing
on page 36, and Memory module on page 56.
●Added newly supported optical drives to spare parts listings in the following
locations: Computer major components on page 22, Sequential part number
listing on page 36, and Optical drive on page 60.
●Removed obsolete WLAN modules from spare parts listings in the following
locations: Computer major components on page 22, Sequential part number
listing on page 36 and WLAN module on page 57.
●Updated hard drive specifications in the following location: Hard drive
specifications on page 107.
B November 2010 ●Added newly supported Thermal Pad Kit to spare parts listings in the following
locations: Miscellaneous parts on page 34 and Sequential part number listing
on page 36.
●Added newly supported processors to spare parts listings in the following
locations: Product description on page 1, Computer major components
on page 22, Sequential part number listing on page 36, and Processor
on page 94.
●Added newly supported hard drives and removed obsolete hard drives from
spare parts listings in the following locations: Product description
on page 1, Computer major components on page 22, Sequential part
number listing on page 36, Mass storage devices on page 30, and Hard
drive on page 52.
●Added newly supported system boards and removed obsolete system boards
from spare parts listings in the following locations: Computer major
components on page 22, Sequential part number listing on page 36, and
System board on page 86.
●Added newly supported WLAN modules to spare parts listings in the following
locations: Product description on page 1, Computer major components
on page 22, Sequential part number listing on page 36, and WLAN module
on page 57.
●Updated display assembly spare part numbers in the following locations:
Computer major components on page 22, Sequential part number listing
on page 36, and Display assembly on page 74.
●Updated hard drive specifications in the following location: Hard drive
specifications on page 107.
iv MSG revision history

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 8
Identifying hardware ................................................................................................................ 8
Top components ....................................................................................................................... 9
Display components .................................................................................................. 9
Wireless antenna locations ....................................................................................... 10
Buttons and Fingerprint Reader (select models only) ..................................................... 11
Keys ...................................................................................................................... 12
Lights ..................................................................................................................... 13
TouchPad ............................................................................................................... 14
Left-side components ............................................................................................................... 15
Right-side components ............................................................................................................ 17
Front components ................................................................................................................... 17
Bottom components ................................................................................................................ 19
3 Illustrated parts catalog .................................................................................................. 20
Service tag ............................................................................................................................ 21
Computer major components ................................................................................................... 22
Mass storage devices ............................................................................................................. 30
Display assembly subcomponents - TouchScreen ........................................................................ 32
Display assembly subcomponents - traditional ............................................................................ 33
Miscellaneous parts ................................................................................................................ 34
Sequential part number listing .................................................................................................. 36
4 Removal and replacement procedures ............................................................................ 44
Preliminary replacement requirements ....................................................................................... 44
Tools required ......................................................................................................... 44
Service considerations ............................................................................................. 44
Plastic parts ............................................................................................. 44
Cables and connectors ............................................................................. 44
vii

Drive handling ......................................................................................... 45
Grounding guidelines .............................................................................................. 45
Electrostatic discharge damage .................................................................. 45
Packaging and transporting guidelines ........................................ 47
Component replacement procedures ........................................................................................ 49
Service tag ............................................................................................................. 49
Computer feet ......................................................................................................... 50
Battery ................................................................................................................... 51
Hard drive ............................................................................................................. 52
RTC battery ............................................................................................................ 55
Memory module ...................................................................................................... 56
WLAN module ........................................................................................................ 57
Optical drive .......................................................................................................... 60
Keyboard ............................................................................................................... 62
Top cover ............................................................................................................... 65
Power button board ................................................................................................. 68
Front USB board ..................................................................................................... 70
Bluetooth module .................................................................................................... 71
Rear USB board ...................................................................................................... 73
Display assembly .................................................................................................... 74
Power connector cable ............................................................................................ 84
System board ......................................................................................................... 86
Fan/heat sink assembly ........................................................................................... 90
Processor ............................................................................................................... 94
Speakers ................................................................................................................ 97
Optical drive connector board .................................................................................. 98
5 Setup Utility (BIOS) ....................................................................................................... 100
Starting Setup Utility ............................................................................................................. 100
Using Setup Utility ................................................................................................................ 100
Changing the language of Setup Utility .................................................................... 100
Navigating and selecting in Setup Utility .................................................................. 101
Displaying system information ................................................................................. 101
Restoring default settings in Setup Utility ................................................................... 102
Exiting Setup Utility ............................................................................................... 102
Setup Utility menus ............................................................................................................... 103
Main menu ........................................................................................................... 103
Security menu ....................................................................................................... 103
System Configuration menu .................................................................................... 103
Diagnostics menu .................................................................................................. 104
viii

6 Specifications ............................................................................................................... 105
Computer specifications ........................................................................................................ 105
15.6-inch, SVA display specifications ..................................................................................... 106
Hard drive specifications ...................................................................................................... 107
Blu-ray ROM with LightScribe DVD±RW Super Multi Double-Layer Drive specifications ................. 108
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications .............................. 109
7 Backup and recovery .................................................................................................... 110
Creating recovery discs ........................................................................................................ 111
Backing up your information ..................................................................................................112
Using Windows Backup and Restore ....................................................................... 113
Using system restore points .....................................................................................113
When to create restore points .................................................................. 113
Create a system restore point ...................................................................114
Restore to a previous date and time ..........................................................114
Performing a recovery .......................................................................................................... 114
Recovering from the recovery discs ..........................................................................115
Recovering from the dedicated partition (select models only) .......................................115
8 Connector pin assignments ........................................................................................... 116
Audio-in (microphone) .......................................................................................................... 116
Audio-out (headphone) ......................................................................................................... 116
External monitor ...................................................................................................................117
HDMI ................................................................................................................................. 118
RJ-45 (network) .................................................................................................................... 119
Universal Serial Bus ..............................................................................................................119
9 Power cord set requirements ........................................................................................ 120
Requirements for all countries ................................................................................................ 120
Requirements for specific countries and regions ....................................................................... 121
10 Recycling .................................................................................................................... 122
Battery ................................................................................................................................ 122
Display ............................................................................................................................... 122
Index ............................................................................................................................... 128
ix

x

1 Product description
Category Description
Product Name HP Pavilion dv6 Entertainment PC
1

Category Description
Processors ●AMD Phenom II N970 Quad 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6
gigatransfers/second)
●AMD Phenom II N950 Quad 2.10-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6
gigatransfers/second)
●AMD Phenom II N930 Quad 2.00-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6
gigatransfers/second)
●AMD Phenom II N870 Triple 2.30-GHz processor (1.5-MB L2 cache, 1333-MHz FSB, 35W, 3.6
gigatransfers/second)
●AMD Phenom II N850 Triple 2.20-GHz processor (1.5-MB L2 cache, 1333-MHz FSB, 35W, 3.6
gigatransfers/second)
●AMD Phenom II N830 Triple 2.10-GHz processor (1.5-MB L2 cache, 1333-MHz FSB, 35W 3.6
gigatransfers/second)
●AMD Phenom II N660 Dual 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6
gigatransfers/second)
●AMD Phenom II N640 Dual 2.90-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W, 3.6
gigatransfers/second)
●AMD Phenom II N620 Dual 2.80-GHz processor (2.0-MB L2 cache, 1333-MHz FSB, 35W 3.6
gigatransfers/second)
●AMD Phenom II P960 Quad 1.80-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 25W, 3.6
gigatransfers/second)
●AMD Phenom II P940 Quad 1.70-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 25W, 3.6
gigatransfers/second)
●AMD Phenom II P920 Quad 1.60-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 25W 3.6
gigatransfers/second)
●AMD Phenom II P860 Triple 2.00-GHz processor (1.5-MB L2 cache, 1066-MHz FSB, 25W, 3.6
gigatransfers/second)
●AMD Phenom II P840 Triple 1.90-GHz processor (1.5-MB L2 cache, 1066-MHz FSB, 25W, 3.6
gigatransfers/second)
●AMD Phenom II P820 Triple 1.80-GHz processor (1.5-MB L2 cache, 1066-MHz FSB, 25W 3.6
gigatransfers/second)
●AMD Phenom II P650 Dual 2.60-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 25W 3.6
gigatransfers/second)
2 Chapter 1 Product description

Category Description
●AMD Turion II N570 Dual 2.70-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6
gigatransfers/second)
●AMD Turion II N550 Dual 2.60-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6
gigatransfers/second)
●AMD Turion II N530 Dual 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6
gigatransfers/second)
●AMD Turion II P560 Dual 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 35W 3.6
gigatransfers/second)
●AMD Turion II P540 Dual 2.40-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 25W 3.6
gigatransfers/second)
●AMD Turion II P520 Dual 2.30-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 25W 3.6
gigatransfers/second)
●AMD Athlon II N370 Dual 2.50-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 35W 3.2
gigatransfers/second)
●AMD Athlon II N350 Dual 2.40-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 35W 3.2
gigatransfers/second)
●AMD Athlon II N330 Dual 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 35W 3.2
gigatransfers/second)
●AMD Athlon II P360 Dual 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 35W 3.2
gigatransfers/second)
●AMD Athlon II P340 Dual 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 25W 3.2
gigatransfers/second)
●AMD Athlon II P320 Dual 2.10-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 25W 3.2
gigatransfers/second)
●AMD V-Series V160 Single 2.40-GHz processor (512-KB L2 cache, 1066-MHz FSB, 25W 3.2
gigatransfers/second)
●AMD V-Series V140 Single 2.30-GHz processor (512-KB L2 cache, 1066-MHz FSB, 25W 3.2
gigatransfers/second)
●AMD V-Series V120 Single 2.20-GHz processor (512-KB L2 cache, 1066-MHz FSB, 25W 3.2
gigatransfers/second)
Chipset ●AMD M880G
●AMD RS880MD Northbridge chipset
●AMD SB820 Southbridge chipset
3

Category Description
Graphics ATI Capilano Pro (ATI Mobility Radeon™ HD 6550) graphics with 1024-MB of dedicated video
memory (64MB x 16 DDR3 @ 800 MHz x 8 pcs) and 128-MB of sideport video memory
ATI Robson XT (ATI Mobility Radeon HD 6370) graphics with 512-MB of dedicated video memory
(64MB x 16 DDR3 @ 800 MHz x 4 pcs) and 128-MB of sideport video memory
ATI Madison Pro (ATI Mobility Radeon HD 5650) graphics with 1024-MB of dedicated video memory
(64MB x 16 DDR3 @ 800 MHz x 8 pcs) and 128-MB of sideport video memory
ATI Park XT (ATI Mobility Radeon HD 5470) graphics with 512-MB of dedicated video memory
(64MB x 16 DDR3 @ 800 MHz x 4 pcs) and 128-MB of sideport video memory
Supports BD playback with HD decode, and DX11 support and HDMI support
Panel 15.6-in, high-definition (HD), LED, BrightView (1366×768) display; typical brightness: 200 nits
All display assemblies include 2 wireless local area network (WLAN) antenna cables
Supports 16:9 ultra wide aspect ratio
Wacom TouchScreen, MultiTouch-enabled
Lighted logo on top bezel
Memory 2 customer-accessible/upgradable memory module slots
DDR3 PC3-10600 1333-MHz memory
Supports dual-channel memory
Supports up to 8192 MB of system RAM
DDR3/1333-MHz and DDR3/1066-MHz (only computer models equipped with the AMD Phenom II
N970 Quad 2.20-GHz processor, the AMD Phenom II N950 Quad 2.10-GHz processor, the AMD
Phenom II N930 Quad 2.00-GHz processor, the AMD Phenom II N870 Triple 2.30-GHz processor,
the AMD Phenom II N850 Triple 2.20-GHz processor, the AMD Phenom II N830 Triple 2.10-GHz
processor, the AMD Phenom II N660 Dual 3.00-GHz processor, the AMD Phenom II N640 Dual
2.90-GHz processor, and the AMD Phenom II N620 Dual 2.80-GHz processor run at DDR3/1333-
MHz; all other computer models run at DDR3/1066-MHz)
Supports the following configurations:
●8192-MB total system memory (4096×2)
●6144-MB total system memory (4096×1 + 2148×1)
●4096-MB total system memory (4096×1, 1024×2)
●3072-MB total system memory (2048×1 + 1024×1)
●2048-MB total system memory (2048×1, 1024×2)
●1024-MB total system memory (1024×1)
Hard drives Supports 6.35-cm (2.5-in) hard drives (HD), 12.7-mm (.50-in), 12.5-mm (.49-in) and 9.5-mm (.
37-in) thicknesses
Customer-accessible
Serial ATA
Accelerometer (HP Mobile Data Protection System 3D)
4 Chapter 1 Product description

Category Description
Supports the following single hard drive configurations:
●1-TB (5400-rpm, 12.7-mm)
●1-TB (5200-rpm, 12.5-mm, non-brominated flame retardant (BFR), polyvinyl chloride (PVC) free)
●750-GB (7200-rpm and 5400 rpm, 9.5-mm)
●640-GB (7200 rpm and 5400-rpm, 9.5-mm)
●500-GB (7200-rpm, 9.5-mm)
●320-GB (7200-rpm, 9.5-mm)
●250-GB (7200-rpm, 9.5-mm)
Optical drives Fixed
Serial ATA
12.7-mm tray load
Supports the following drives:
●Blu-ray ROM DVD±RW Super Multi Double-Layer Drive
●Blu-ray ROM with LightScribe DVD±RW Super Multi Double-Layer Drive
●DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
Audio and video Integrated microphones with beam-forming, echo-cancellation, noise-suppression software
HD audio
Supports Microsoft Premium Requirements
Dolby advanced audio
2 Pavilion-branded Altec Lansing speakers
Integrated HP triple bass reflex subwoofer
HP TrueVision low-light VGA webcam (fixed, no tilt) with activity LED, 640×480 by 24 frames per
second
Ethernet Integrated Realtek 10/100/1000 GB network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module:
Two WLAN antennas built into display assembly
5

Category Description
Support for the following WLAN formats:
●Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter
●Atheros 9280AGN 802.11a/b/g/draft-n WiFi Adapter
●Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter
●Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter
●Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter
●Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter
Integrated personal area network (PAN) options by way of Bluetooth® module:
Support for no-WPAN option
Bluetooth
External media
card
Digital Media Slot supporting the following optional digital card formats:
●Secure Digital (SD) Memory Card
●MultiMediaCard (MMC)
●Memory Stick (MS)
●Memory Stick Pro (MSP)
●xD-Picture Card (XD)
Ports ●3-pin AC power
●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●eSATA combo with 4th USB port
●HDMI version 1.3 supporting 1080p with HDCP key, supporting 1920×1080 at 60 Hz and
1920×1200 at 60 Hz in DVI mode
●Mini Display Port
●RJ-45 (Ethernet, includes link and activity lights)
●USB 2.0 (4)
●VGA (Dsub 15-pin) supporting 1920×1200 and 1600×1200 external resolution at 75-GHz (hot
plug/unplug with auto-detect
Docking Supports HP Notebook USB Dock
Keyboard/
pointing devices
Full-size (15.6 in), island-style keyboard with DuraCoat
Full-size (15.6 in), backlit, island-style keyboard with DuraCoat available in Europe, the Middle East,
Africa, and North America
ClickPad Touchpad with 2-way scroll and legend gesture support
Taps enabled by default
6 Chapter 1 Product description

Category Description
Power
requirements
EM 90-W and 65-W AC adapter with localized cable plug support (3-wire plug with ground pin,
supports 3-pin DC connector)
Support for the following batteries:
●9-cell, 2.80-Ah (93-Wh) Li-ion battery
●6-cell, 2.80-Ah (62-Wh) Li-ion battery
●6-cell, 2.55-Ah (55-Wh) Li-ion battery
Security Security cable slot
Fingerprint reader with Digital Persona software support
Operating system Preinstalled:
●Windows® 7 Home Basic 32- and 64-bit
●Windows 7 Home Premium 32- and 64-bit
●Windows 7 Professional 64
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Memory modules (2)
●Optical drive
●RTC battery
●WLAN module
7

2 External component identification
Identifying hardware
To refer to a list of hardware installed on the computer:
1. Select Start > Control Panel > System and Security.
2. In the System area, click Device Manager. Use Device Manager to add hardware or modify
device configurations.
NOTE: Windows includes the User Account Control feature that improves the security of the
computer. You might be prompted for your permission or password for tasks such as installing
applications, running utilities, or changing Windows settings. For more information, refer to Help and
Support.
8 Chapter 2 External component identification

Top components
Display components
Item Component Description
(1) Internal microphones (2) Record sound.
(2) Webcam light On—The webcam is in use.
(3) Webcam Records video and captures still photographs.
Top components 9

Wireless antenna locations
Component Description
WLAN antennas (2)* On select computer models, at least two antennas send
and receive signals from one or more wireless devices.
These antennas are not visible from the outside of the
computer.
NOTE: For optimal transmission, keep the areas
immediately around the antennas free from
obstructions.
To review wireless regulatory notices, refer to the
country- or region-specific section of Regulatory, Safety
and Environmental Notices in Help and Support.
10 Chapter 2 External component identification