HP Jornada 430 Use and maintenance manual

worldwide limited warranty
and technical support

WORLDWIDE LIMITED WARRANTY AND
TECHNICAL SUPPORT
General Terms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP
MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY DISCLAIMS ALL
WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW
ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME
STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN
IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS.
IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF
THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the HP branded hardware products sold by or
leased from HP Computer Corporation, its worldwide subsidiaries, affiliates,
authorized resellers, or country distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. This Limited Warranty
is applicable in all countries and may be enforced in any country where HP or
its authorized service providers offer warranty service subject to the terms and
conditions set forth in this Limited Warranty. However, warranty service
availability and response times may vary from country to country and may also
be subject to registration requirements in the country of purchase.
HP warrants that the HP hardware product and all the internal components of
the product that you have purchased or leased from HP are free from defects in
materials or workmanship under normal use during the Limited Warranty
Period. The Limited Warranty Period starts on the date of purchase or lease
from HP. Your dated sales or delivery receipt, showing the date of purchase or
lease of the product, is your proof of the purchase or lease date. You may be
required to provide proof of purchase or lease as a condition of receiving
warranty service. You are entitled to warranty service according to the terms
and conditions of this document if a repair to your HP branded hardware is
required within the Limited Warranty Period. This Limited Warranty extends
only to the original purchaser or lessee of this HP branded product and is not
transferable to anyone who obtains ownership of the HP branded product from
the original purchaser or lessee.
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HP products are manufactured using new materials or new and used materials
equivalent to new in performance and reliability. Spare parts may be new or
equivalent to new. Spare parts are warranted to be free from defects in material
or workmanship for thirty (30) days or for the remainder of the Limited
Warranty Period of the HP hardware product in which they are installed,
whichever is longer.
During the Limited Warranty Period, HP will repair or replace the defective
component parts or the hardware product. All component parts or hardware
products removed under this Limited Warranty become the property of HP. The
replacement part or product takes on either the Limited Warranty status of the
removed part or product or the thirty (30) day limited warranty of the spare part.
In the unlikely event that your HP product has a recurring failure, HP, at its
discretion, may elect to provide you with a replacement unit of HP choosing that
is at least equivalent to your HP branded product in hardware performance. HP
reserves the right to elect, at its sole discretion, to give you a refund of your
purchase price or lease payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN
THE PRODUCT IS MANUFACTURED.
HP does not warrant that the operation of this product will be uninterrupted or
error-free. HP is not responsible for damage that occurs as a result of your
failure to follow the instructions that came with the HP branded product.
This Limited Warranty does not apply to expendable parts. This Limited
Warranty does not extend to any product from which the serial number has been
removed or that has been damaged or rendered defective (a) as a result of
accident, misuse, abuse, or other external causes; (b) by operation outside the
usage parameters stated in the user documentation that shipped with the
product; (c) by the use of parts not manufactured or sold by HP; or (d) by
modification or service by anyone other than (i) HP, (ii) a HP authorized service
provider, or (iii) your own installation of end-user replaceable HP or HP
approved parts if available for your product in the servicing country.
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These terms and conditions constitute the complete and exclusive warranty
agreement between you and HP regarding the HP branded product you have
purchased or leased. These terms and conditions supersede any prior agreements
or representations—including representations made in HP sales literature or
advice given to you by HP or an agent or employee of HP—that may have been
made in connection with your purchase or lease of the HP branded product. No
change to the conditions of this Limited Warranty is valid unless it is made in
writing and signed by an authorized representative of HP.
Limitation of Liability
IF YOUR HP BRANDED HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE
REPAIR OR REPLACEMENT. HP’S MAXIMUM LIABILITY UNDER THIS
LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE
YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR
REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
HP IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE
FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS
OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP
IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY
YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE
SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A
TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY),
A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF
LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS
LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE
ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY,
HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR
FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT
APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF
YOUR RIGHTS.
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Options and Software
The Limited Warranty terms and conditions for HP options are as indicated in
the Limited Warranty applicable to HP options. HP DOES NOT WARRANT
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR THE
OPERATING SYSTEM PREINSTALLED BY HP. HP’s only obligations with
respect to software distributed by HP under the HP brand name are set forth in
the applicable end-user license or program license agreement. Non-HP hardware
and software products are provided “AS IS.” However, non-HP manufacturers,
suppliers, or publishers may provide their own warranties directly to you.
Software Technical Support
Software technical support is defined as assistance with questions and issues
about the software that was either preinstalled by HP on the HP branded product
or that was included with the HP branded product at the time of your purchase
or lease of the product. Technical support for software is available for the first
ninety (90) days from date of product purchase or lease. Your dated sales or
delivery receipt, showing the date of purchase or lease of the product, is your
proof of the purchase or lease date. You may be required to provide proof of
purchase or lease as a condition of receiving software technical support. After
the first ninety (90) days, technical support for software that was either
preinstalled by HP on the HP branded product or included with the HP branded
product at the time of your purchase or lease of the product is available for a
fee.
Warranty Period
The warranty period for this product is three (3) years from the date of product
purchase. The warranty period for the rechargeable battery pack and any digital
writing pen that come with the tablet PC product is one (1) year from date of
product purchase
Types of Warranty Service
Your HP Limited Warranty consists of repair or replacement of defective parts,
including hard drives identified by HP Intelligent Manageability software as
“prefailure.”
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Free Pick-Up Warranty Service Available Monday – Friday
Call the HP Technical Support Center at 1-800-652-6672.A technical support
specialist will help you diagnose the problem.
If your portable computer needs a hardware repair that is covered under
warranty, then HP will deliver packaging, pick up the portable computer from
your location, repair the computer, and deliver the repaired computer to the
location of your choice. HP pays shipping costs. Pick-up service provides a
turnaround normally within two business days.
NOTE: If you choose your own courier, you assume the risk of loss or damage
during shipping.
Carry-In Warranty Service Available Monday – Friday
Carry your product into any HP authorized service provider for warranty repair.
To locate the nearest HP authorized service provider, call 1-800-652-6672
(United States & Canada). Select the Reseller Locator option. Carry-in service
provides a turnaround normally within two business days.
HP Replaceable Parts Program
Where available, the HP Replaceable Parts program ships approved replacement
parts directly to you to fulfill your warranty. This will save considerable repair
time. After you call the HP Technical Support Center at 1-800-652-6672, a
replaceable part can be sent directly to you. Once the part arrives, call the HP
Technical Support Center. A technician will assist you over the phone to ensure
that the installation is quick and easy.
Warranty Transfer to Another Country
HP is not responsible for any handling fees, tariffs, or import duties that may be
incurred in transferring the products. Products may be covered by export
controls issued by the United States or other governments.
Service Upgrades
HP offers extra coverage for your product. For information on service upgrades,
refer to www.hp.com.
Service upgrades purchased in one country are NOT transferable to another
country.
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Contacting HP
Be sure to have the following information available before you call HP:
– Product serial number, model name, and model number
– Applicable error messages
– Add-on options
– Operating system
– Third-party hardware or software
– Detailed questions
In the United States, refer to the HP website at www.hp.com.
In Canada, refer to the HP website at www.hp.ca.
1-800-652-6672
Toll-free technical support in the United States and Canada,
7 days a week, 24 hours a day
To post questions to HP Technical Support professionals or to download
software files, refer to:
– Downloadable HP software: www.hp.com/support
Refer to the “Worldwide Telephone Numbers” booklet that came with your
product.

© 2003 Hewlett-Packard Company
Third Edition (September 2003)
331435-003
WarrCvrBack-331435-003.p65 9/26/2003, 11:16 AM1