HP EliteBook 820 G2 Manual

HP EliteBook 820 G2 Notebook PC and
HP EliteBook 720 G2 Notebook PC
Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: January 2015
Document Part Number: 791152-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
Product Name ........................................................................................................................................................ 1
Chipset ................................................................................................................................................................... 1
Processor ............................................................................................................................................................... 1
Panel ...................................................................................................................................................................... 1
Graphics ................................................................................................................................................................. 2
Memory .................................................................................................................................................................. 2
Flash cache ............................................................................................................................................................. 2
MiniCard solid-state drive ..................................................................................................................................... 2
Primary storage ..................................................................................................................................................... 3
Audio and video ..................................................................................................................................................... 3
Ethernet ................................................................................................................................................................. 4
Wireless networking .............................................................................................................................................. 4
External expansion ................................................................................................................................................ 4
Ports ....................................................................................................................................................................... 5
Docking .................................................................................................................................................................. 5
Keyboard/pointing devices .................................................................................................................................... 5
Power requirements .............................................................................................................................................. 5
Security .................................................................................................................................................................. 6
Operating system .................................................................................................................................................. 6
Serviceability ......................................................................................................................................................... 8
2 External component identification ................................................................................................................. 9
Display ................................................................................................................................................................... 9
Front ..................................................................................................................................................................... 10
Left ....................................................................................................................................................................... 11
Top ....................................................................................................................................................................... 13
TouchPad ........................................................................................................................................... 13
Lights ................................................................................................................................................. 14
Buttons, speakers, and fingerprint reader (select models only) ..................................................... 15
Keys ................................................................................................................................................... 16
Right ..................................................................................................................................................................... 17
Bottom ................................................................................................................................................................. 19
Locating the serial number, product number, and model number .................................................................... 20
v

3 Illustrated parts catalog .............................................................................................................................. 21
Computer major components ............................................................................................................................. 21
Display assembly components ........................................................................................................................... 27
Plastics Kit ........................................................................................................................................................... 29
Mass storage devices .......................................................................................................................................... 30
Miscellaneous parts ............................................................................................................................................. 31
Sequential part number listing ........................................................................................................................... 33
4 Removal and replacement preliminary requirements ..................................................................................... 41
Tools required ...................................................................................................................................................... 41
Service considerations ........................................................................................................................................ 41
Plastic parts ....................................................................................................................................... 41
Cables and connectors ...................................................................................................................... 42
Drive handling ................................................................................................................................... 42
Grounding guidelines ........................................................................................................................................... 42
Electrostatic discharge damage ....................................................................................................... 42
Packaging and transporting guidelines ......................................................................... 44
Workstation guidelines ................................................................................ 44
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 46
Component replacement procedures ................................................................................................................. 46
Service cover ..................................................................................................................................... 46
Battery ............................................................................................................................................... 48
Hard drive .......................................................................................................................................... 50
WWAN module ................................................................................................................................... 53
Solid-state drive ................................................................................................................................ 55
WLAN module .................................................................................................................................... 57
Memory module ................................................................................................................................ 59
Keyboard ........................................................................................................................................... 60
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 65
Component replacement procedures ................................................................................................................. 65
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 65
RTC battery ........................................................................................................................................ 66
Top cover ........................................................................................................................................... 67
Display assembly .............................................................................................................................. 71
TouchPad ........................................................................................................................................... 78
NFC module ....................................................................................................................................... 79
Card reader board ............................................................................................................................. 80
Heat sink ............................................................................................................................................ 82
vi

Fan ..................................................................................................................................................... 84
System board .................................................................................................................................... 86
Fingerprint reader board ................................................................................................................... 89
Speaker assembly ............................................................................................................................. 90
Power button board .......................................................................................................................... 92
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................... 93
Using Computer Setup ......................................................................................................................................... 93
Starting Computer Setup .................................................................................................................. 93
Navigating and selecting in Computer Setup ................................................................................... 93
Restoring factory settings in Computer Setup ................................................................................. 94
Updating the BIOS ............................................................................................................................. 95
Determining the BIOS version ........................................................................................ 95
Downloading a BIOS update ........................................................................................... 95
Using MultiBoot ................................................................................................................................................... 96
About the boot device order ............................................................................................................. 96
Choosing MultiBoot preferences ...................................................................................................... 96
Setting a new boot order in Computer Setup ................................................................. 96
Dynamically choosing a boot device using the f9 prompt ............................................. 97
Setting a MultiBoot Express prompt .............................................................................. 97
Entering MultiBoot Express preferences ....................................................................... 98
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 98
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 98
Using HP Sure Start (select models only) ......................................................................................... 99
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ................................ 100
Using Computer Setup ....................................................................................................................................... 100
Starting Computer Setup ................................................................................................................ 100
Navigating and selecting in Computer Setup ................................................................................. 100
Restoring factory settings in Computer Setup ............................................................................... 101
Updating the BIOS ........................................................................................................................... 101
Determining the BIOS version ...................................................................................... 101
Downloading a BIOS update ......................................................................................... 102
Using MultiBoot ................................................................................................................................................. 103
About the boot device order ........................................................................................................... 103
Choosing MultiBoot preferences .................................................................................................... 103
Setting a new boot order in Computer Setup .............................................................. 103
Dynamically choosing a boot device using the f9 prompt ........................................... 104
Setting a MultiBoot Express prompt ............................................................................ 104
Entering MultiBoot Express preferences ..................................................................... 104
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 104
vii

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 105
9 Specifications ........................................................................................................................................... 106
10 Backup and recovery in Windows 8.1 ......................................................................................................... 107
Backing up your information ............................................................................................................................. 107
Performing a system recovery .......................................................................................................................... 107
Using the Windows recovery tools ................................................................................................. 107
Using f11 recovery tools ................................................................................................................. 108
Using Windows operating system media (purchased separately) ................................................ 109
Using Windows Refresh or Windows Reset .................................................................................... 109
Using HP Software Setup ................................................................................................................ 109
11 Backup and recovery in Windows 7 ............................................................................................................ 110
Creating recovery media and backups .............................................................................................................. 110
Guidelines ........................................................................................................................................ 110
Creating recovery media with HP Recovery Disc Creator ............................................................... 110
Creating recovery media .............................................................................................. 111
Backing up your information .......................................................................................................... 111
Performing a system recovery .......................................................................................................................... 112
Using the Windows recovery tools ................................................................................................. 112
Using f11 recovery tools (select models only) ............................................................................... 113
Using Windows 7 operating system media .................................................................................... 113
12 Statement of memory volatility ................................................................................................................ 115
Nonvolatile memory usage ............................................................................................................................... 117
Questions and answers ..................................................................................................................................... 119
Using HP Sure Start (select models only) ......................................................................................................... 120
13 Power cord set requirements .................................................................................................................... 121
Requirements for all countries ......................................................................................................................... 121
Requirements for specific countries and regions ............................................................................................. 121
14 Recycling ................................................................................................................................................ 123
Index ........................................................................................................................................................... 124
viii

1 Product description
Product Name
Description 720 G2
models
820 G2
models
HP EliteBook 720 G2 Notebook PC ×
HP EliteBook 820 G2 Notebook PC ×
Chipset
Description 720 G2
models
820 G2
models
Intel® processor controller hub (PCH), soldered on circuit (SoC) × ×
Processor
Description 720 G2
models
820 G2
models
5th Generation Intel® processors:
●Intel Core i3-5010U 2.1-GHz 3-MB L3 Cache, 15W
●Intel Core i5-5200U 2.2-GHz (max turbo frequency 2.7-GHz), 3 MB L3 cache, 15W
●Intel Core i5-5300U 2.3-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W
××
●Intel Core i7-5500U 2.4-GHz (max turbo frequency 3.0-GHz), 4-MB L3 Cache, 15W
●Intel Core i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
×
Panel
Description 720 G2
models
820 G2
models
12.5" high definition (HD), AntiGlare (AG), light-emitting diode (LED), SVA, 45% CG, 200 nits, eDP 1.2, flat,
(1366x768)
12.5" HD AG SVA 45% CG 200 nits eDP 1.2 flat (1366x768) with camera
12.5" FHD AG UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080)
12.5" FHD AG UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080) with camera
12.5" FHD UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080) capacitive touch enabled with camera
(includes chemically-strengthened Gorilla Glass 3 top cover)
××
Product Name 1

Graphics
Description 720 G2
models
820 G2
models
Intel HD Graphics 5500
UMA configurations support up to 3 displays through the Quest 2 Dock
××
Memory
Description 720 G2
models
820 G2
models
Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the following configurations:
●16384-MB total system memory (8192 MB × 2)
●12288-MB total system memory (8192 MB + 4096 MB)
●8192-MB total system memory (4096 MB × 2 or 8192 MB × 1)
●6144-MB total system memory (4096 MB + 2048 MB)
●4096-MB total system memory (4096 MB × 1 or 2048 MB × 2)
●2048-MB total system memory (2048 MB × 1)
××
Flash cache
Description 720 G2
models
820 G2
models
Support for 32-GB solid-state drive (M.2 form factor)
Intel SRT (Smart Response Technology)
××
MiniCard solid-state drive
Description 720 G2
models
820 G2
models
256-GB solid-state drive (2260/PCIe M.2 form factor)
120-GB solid-state drive (2242/SATA-3 M.2 form factor)
××
2 Chapter 1 Product description

Primary storage
Description 720 G2
models
820 G2
models
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness × ×
Support for the following hard drive:
●1-TB, 5400-rpm, SATA, 7.0-mm hard drive
●500-GB, 7200-rpm, SATA, 7.0-mm hard drive
●500-GB, 7200-rpm, SED, 7.0-mm hard drive
●500-GB, 5400-rpm, SATA, SED, FIPS-140-2, 7.0-mm hard drive
●320-GB, 7200-rpm, SATA, 7.0-mm hard drive
××
Support for the following 6.35-cm (2.5-in) solid-state drives:
●512-GB, SATA-3, solid-state drive
●256-GB, SATA-3, SED, Opal 1, solid-state drive
●256-GB, SATA-3, SED, Opal 2, solid-state drive
●256-GB, SATA-3, TLC, solid-state drive
●240-GB, SATA-3, solid-state drive
●180-GB, SATA-3, SED, Opal 2, solid-state drive
●180-GB, SATA-3, SED, Opal 1, solid-state drive
●180-GB, SATA-3, solid-state drive
●128-GB, SATA-3, solid-state drive
●128-GB, SATA-3, TLC, solid-state drive
××
●512-GB, SATA-3, SED, Opal 2, solid-state drive ×
Audio and video
Description 720 G2
models
820 G2
models
Webcam, 720p
Supports “No camera” option
Dual array microphones
Stereo speakers (2)
Realtek ALC3228 HD audio with DTS Studio sound
××
Primary storage 3

Ethernet
Description 720 G2
models
820 G2
models
Intel I218LM Gigabit Network Connection with iAMT
S3/S4/S5 wake on LAN
××
Wireless networking
Description 720 G2
models
820 G2
models
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
××
Support for the following WLAN formats:
●Intel Dual Band Wireless-AC 3160
●Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module
●Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
××
Integrated wireless wide area network (WWAN) options by way of wireless module (select models only)
Two WWAN antennas built into display assembly (select models only)
××
Support for the following WWAN formats:
●HP hs3110 HSPA+ Mobile Broadband Module
●HP lt4112 LTE/HPSA+ Mobile Broadband Module
●HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
××
Integrated NFC module
NFC antenna
Supports "No NFC" option
××
External expansion
Description 720 G2
models
820 G2
models
SD media reader slot
Support for SD, SDHC, SDXC
Push-push insertion/removal
SIM slot (populated with WWAN; tool-less user-accessible)
××
4 Chapter 1 Product description

Ports
Description 720 G2
models
820 G2
models
●AC adapter, HP Smart Adapter
●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●DisplayPort 1.2
●Docking
●RJ-45 (Ethernet)
●USB 3.0 charging (1)
●USB 3.0 (2)
●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs. standard aspect video
××
Docking
Description 720 G2
models
820 G2
models
HP UltraSlim Docking Station
HP Docking Station
××
Keyboard/pointing devices
Description 720 G2
models
820 G2
model
s
Dual point, spill-resistant (with drain) keyboard with DuraKeys, optional backlight
Touchpad Requirements: Glass with chemical etched surface, on/off button, support for 2-way scroll, Taps
enabled as default, Gestures enabled by default (2-finger scrolling, 2-finger zoom (pinch)
××
Power requirements
Description 720 G2
models
820 G2
model
s
Support for the following batteries:
●3-cell, 46-WHr, 4.15-AHr, Li-ion battery
●3-cell, 26-WHr, 2.37-AHr, Li-ion battery
Support for the following AC adapters:
●65-W HP Smart adapter EM
××
Ports 5

Description 720 G2
models
820 G2
model
s
●45-W, 2-prong, 7.4 mm, DC jack AC adapter
●45-W HP Smart adapter
Support for the following power cords:
●3-wire plug, 1.0 m
●3-wire plug, 1.8 m
●2-wire plug, 1.0 m
××
Security
Description 720 G2
models
820 G2
model
s
Support for the following:
●Fingerprint reader
●
●Support for “No fingerprint reader” option
●Security Lock
●Integrated smart card reader (active)
●Trusted Platform Module (TPM) 1.2 (Infineon; soldered down)
××
Operating system
Description 720 G2
models
820 G2
models
Preinstalled:
●Microsoft® Windows® 8.1 Chinese Market 64-bit (available only with People's Republic of China
country localization)
●Microsoft Windows 8.1 Emerging Market 64-bit
●Microsoft Windows 8.1 Multi-language 64-bit
●Microsoft Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
●Microsoft Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit–MSNA
●Microsoft Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit image
●Microsoft Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit–MSNA
●Microsoft Windows 8.1 Core for Higher Education (ML)
●Microsoft Windows 8.1 Professional 64-bit
●Microsoft Windows 8.1 Professional 64-bit–MSNA
●Microsoft Windows 8.1 Professional for Education 64-bit
×
6 Chapter 1 Product description

Description 720 G2
models
820 G2
models
●Microsoft Windows 7 Professional 32-bit, Service Pack 1 (available only if 4096-MB of total system
memory [4096-MB × 1] or less is selected)
●Microsoft Windows 7 Professional 64-bit, Service Pack 1
●Microsoft Windows 7 Professional 64-bit, Service Pack 1–MSNA
●Ubuntu Linux (not available with WWAN or touch)
●FreeDOS 2.0
Restore Media–DRDVD:
●Microsoft Windows 8.1 (available with any Windows 8.1 operating system, required with any Windows
8.1 Professional downgrade operating system)
●Microsoft Windows 7 (available with any Windows 7 or Windows 8.1 Professional downgrade operating
system)
Restore Media–OSDVD:
●Microsoft Windows 8.1 Professional (Update) 64-bit
●Microsoft Windows 7 Professional 64-bit (available with any Windows 7 or Windows 8.1 Professional
downgrade operating system)
●Microsoft Windows 7 Professional 32-bit (available with any Windows 7 or Windows 8.1 Professional
downgrade operating system)
Restore Media–SRDVD:
●Ubuntu Linux
Certified:
●Microsoft WHQL
Web-only support:
●Microsoft Windows 8.1 Enterprise 64
●Microsoft Windows 8.1 Professional 64
●Microsoft Windows 8.1 Multi-language 64
●Microsoft Windows 8.1 Emerging Markets 64
●Microsoft Windows 8.1 Chinese Market 64
●Microsoft Windows 7 Enterprise 64
●Microsoft Windows 7 Enterprise 32
Operating system 7

Serviceability
Description 720 G2 820 G2
End user replaceable parts:
●AC adapter
●Battery (system)
●Hard drive
●Keyboard
●Memory module
●Solid-state drive
●WLAN module
●WWAN module
●M.2 (NGFF) Flash cache / SSD
××
8 Chapter 1 Product description

2 External component identification
Display
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
For information on using the webcam, access HP Support Assistant.
To access HP Support Assistant, from the Start screen, select the HP
Support Assistant app.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
Display 9

Component Description
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unneeded components.
●Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
(3) AC adapter/Battery light ●White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●Off: The battery is fully charged.
(4) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
10 Chapter 2 External component identification

Left
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vents Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(6) Smart card reader Supports optional smart cards.
Left 11

Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vents Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
(5) Smart card reader Supports optional smart cards.
12 Chapter 2 External component identification