HP Elitebook 8560W Manual

HP EliteBook 8560w Mobile Workstation
Maintenance and Service Guide
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© Copyright 2012Hewlett-Packard
Development Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Intel, Core, and Centrino are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Fifth Edition: July 2012
First Edition: May 2011
Document Part Number: 648073-005
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Top ....................................................................................................................................................... 7
TouchPad ............................................................................................................................ 7
Lights ................................................................................................................................... 8
Buttons and fingerprint reader ............................................................................................. 9
Keys ................................................................................................................................... 11
Front .................................................................................................................................. 12
Right .................................................................................................................................. 13
Left ..................................................................................................................................... 14
Display ............................................................................................................................... 15
Rear ................................................................................................................................... 16
Bottom ............................................................................................................................... 17
3 Illustrated parts catalog ............................................................................................................................... 19
Service tag ......................................................................................................................................... 19
Computer major components ............................................................................................................. 20
Display components ........................................................................................................................... 27
Plastics Kit .......................................................................................................................................... 29
Cable Kit ............................................................................................................................................. 30
Mass storage devices ......................................................................................................................... 31
Miscellaneous parts ............................................................................................................................ 32
Sequential part number listing ............................................................................................................ 35
4 Removal and replacement procedures ....................................................................................................... 42
Preliminary replacement requirements ............................................................................................... 42
Tools required .................................................................................................................... 42
Service considerations ....................................................................................................... 42
Plastic parts ....................................................................................................... 42
Cables and connectors ..................................................................................... 43
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Drive handling ................................................................................................... 43
Grounding guidelines ......................................................................................................... 44
Electrostatic discharge damage ........................................................................ 44
Packaging and transporting guidelines ............................................. 45
Workstation guidelines ..................................................................... 45
Equipment guidelines ....................................................................... 46
Component replacement procedures ................................................................................................. 47
Service tag ......................................................................................................................... 47
Battery ............................................................................................................................... 48
SIM .................................................................................................................................... 49
Service access cover ......................................................................................................... 50
Expansion memory modules ............................................................................................. 51
RTC battery ....................................................................................................................... 53
WLAN module .................................................................................................................... 54
WWAN module .................................................................................................................. 56
Bluetooth module ............................................................................................................... 58
Hard drive .......................................................................................................................... 60
Smart card reader .............................................................................................................. 63
Optical drive ....................................................................................................................... 65
Keyboard ........................................................................................................................... 67
Primary memory module .................................................................................................... 69
Top cover ........................................................................................................................... 71
Power button board ........................................................................................................... 74
Function button board ........................................................................................................ 76
Fingerprint reader board .................................................................................................... 78
TouchPad button board ..................................................................................................... 80
VGA port ............................................................................................................................ 82
Video card fan/heat sink assembly .................................................................................... 84
Processor heat sink ........................................................................................................... 86
Graphics card .................................................................................................................... 88
Processor ........................................................................................................................... 90
Modem module .................................................................................................................. 92
Audio/USB 3.0 board ......................................................................................................... 94
Speakers ............................................................................................................................ 96
Secure Digital (SD) card/USB 2.0 assembly ..................................................................... 99
Northbridge chip heat plate .............................................................................................. 101
RJ-45 connector cable ..................................................................................................... 103
Power connector cable .................................................................................................... 105
System board ................................................................................................................... 107
ExpressCard assembly .................................................................................................... 111
RJ-11 connector cable ..................................................................................................... 113
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Service access cover latch .............................................................................................. 115
Battery latch ..................................................................................................................... 117
Security lock .................................................................................................................... 119
Display panel ................................................................................................................... 121
Display assembly ............................................................................................................. 124
5 Computer Setup .......................................................................................................................................... 130
Starting Computer Setup .................................................................................................................. 130
Using Computer Setup ..................................................................................................................... 130
Navigating and selecting in Computer Setup ................................................................... 130
Restoring factory settings in Computer Setup ................................................................. 131
Computer Setup menus ................................................................................................................... 132
File menu ......................................................................................................................... 132
Security menu .................................................................................................................. 133
System Configuration menu ............................................................................................ 134
6 Specifications .............................................................................................................................................. 138
Computer specifications ................................................................................................................... 138
39.6-cm (15.6-in) HD+ display specifications ................................................................................... 139
39.6-cm (15.6-in) FHD display specifications ................................................................................... 140
Hard drive specifications .................................................................................................................. 141
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications ................................................. 142
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive .............................................................. 143
Blu-ray Disc ROM Combo Drive ....................................................................................................... 144
DVD-ROM Drive specifications ........................................................................................................ 145
7 Backup and recovery .................................................................................................................................. 146
Windows 7 ........................................................................................................................................ 146
Backing up your information ............................................................................................ 146
Performing a recovery ..................................................................................................... 148
Using the Windows recovery tools .................................................................. 148
Using f11 ......................................................................................................... 149
Using a Windows 7 operating system DVD (purchased separately) ............... 149
Windows Vista .................................................................................................................................. 150
Backing up your information ............................................................................................ 150
Performing a recovery ..................................................................................................... 151
Using the Windows recovery tools .................................................................. 151
Using f11 ......................................................................................................... 152
Using a Windows Vista operating system DVD (purchased separately) ......... 153
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8 Power cord set requirements .................................................................................................................... 154
Requirements for all countries and regions ...................................................................................... 154
Requirements for specific countries and regions ............................................................................. 155
9 Recycling ..................................................................................................................................................... 156
Battery .............................................................................................................................................. 156
Display .............................................................................................................................................. 156
Index ................................................................................................................................................................. 162
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1 Product description
Category Description
Product Name HP EliteBook 8560w Mobile Workstation
Processors Intel® Core™i7 processors
i7-2860QM, 2.50GHz (Turbo up to 3.60GHz), quad-core processor, 8MB
L3 Cache, 8 threads, 45W
i7-2820QM, 2.30GHz (Turbo up to 3.40GHz), quad-core processor, 8MB
L3 Cache, 8 threads, 45W
i7-2760QM, 2.40GHz (Turbo up to 3.50GHz), quad-core processor, 6MB
L3 Cache, 8 threads, 45W
i7-2720QM, 2.20GHz (Turbo up to 3.30GHz), quad-core processor, 6MB
L3 Cache, 8 threads, 45W
i7-2670QM, 2.20GHz (Turbo up to 3.10GHz), quad-core processor, 6MB
L3 Cache, 8 threads, 45W
i7-2630QM, 2.00GHz (Turbo up to 2.90GHz), quad-core processor, 6MB
L3 Cache, 8 threads, 45W (not configurable with iAMT)
i7-2640M, 2.80-GHz (Turbo up to 3.40), dual-core processor 3-MB L3
cache, 4 threads
i7-2620M, 2.70-GHz (Turbo up to 3.40), dual-core processor 4-MB L3
cache, 4 threads
Intel Core i5 processors
i5-2540M, 2.60-GHz (Turbo up to 3.30), dual-core processor, 3-MB L3
cache, 4 threads
i5-2520M, 2.50-GHz (Turbo up to 3.20), dual-core processor, 3-MB L3
cache, 4 threads
Chipset Mobile Intel QM67 chipset
Graphics NVIDIA Quadro 2000M
NVIDIA Quadro 1000M
AMD FirePro M5950
OpenGL Driver Support
Panel All display assemblies include 3 wireless local area network (WLAN)
antennas and 2 wireless wide area network (WWAN) antennas
39.6 cm (15.6 in) High-Definition Plus (HD+) AntiGlare (AG) LED WVA
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Category Description
39.6 cm (15.6 in) HD+ AG LED WVA with webcam
39.6 cm (15.6 in) FHD AG LED WVA
39.6 cm (15.6 in) FHD AG LED WVA with webcam (for use with HP lt2510
EV-DO/LTE Mobile Broadband Module)
39.6 cm (15.6 in) FHD RGB UWVA display assembly with DreamColor
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color with webcam
Support privacy filter
Ambient light sensor
Memory In models that use quad-core processors, four SODIMM customer-
accessible/upgradeable memory module slots supporting up to 32 GB of
RAM
In models that use dual-core processors, two SODIMM customer-
accessible/upgradeable memory module slots supporting up to 16 GB of
RAM
PC3-10600, 1333-MHz, DDR3
Supports dual-channel memory
Supports the following configurations:
●2048 MB Total System Memory (2048 x 1)
●4096 MB Total System Memory (4096 x 1)
●4096 MB Total System Memory (2048 x 2)
●8192 MB Total System Memory (8192 x 1)
●8192 MB Total System Memory (4096 x 2)
●8192 MB Total System Memory (2048 x 4) — only available with
quad-core processors
●16384 MB Total System Memory (8192 x 2)
●16384 MB Total System Memory (4096 x 4) — only available with
quad-core processors
●32768 MB Total System Memory (8192 x 4) — only available with
quad-core processors
Primary location hard drive Customer-accessible
Supports RAID 0/1
Supports the following 7.0 mm, 9.5-mm, and 12.7 mm SATA hard drives
(6.35 cm (2.50 in) )
●750 GB, 7200 rpm
●500 GB, 7200 rpm
●320 GB, 7200 rpm Self Encrypting Drive
●320 GB, 7200 rpm
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Category Description
Supports the following 6.35 cm (2.5 in) solid-state drives:
●256 GB
●128 GB
Upgrade bay Fixed (removal of 1 screw required)
Customer-accessible
Serial ATA
Supports 500 GB, 7200 rpm drive
Supports the following 12.7 mm tray load optical drives:
●DVD-ROM Drive
●DVD±RW and CD-RW SuperMulti Double Layer (DL) Drive
●Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive
●Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
Supports “No Drive” option
Microphone Integrated dual-array microphone
Audio HD Audio w/ SRS Premium Sound
Stereo speakers
Webcam Integrated webcam (720p HD)
Modem 56K V.92 MDC data/fax modem
Modem cable not included
Supports “No Modem” option
Ethernet Intel 82579LM 10/100/1000 network interface card (NIC), with iAMT
S3/S4/S5 wake on LAN
NIC power down technology
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
●Intel Centrino® Advanced-N 6205, 802.11a/b/g/n, 2 x 2
●Intel Centrino Ultimate-N 6300 802.11a/g/n, 3x3
●Atheros 802.11a/g/n, 3x3
Three WLAN antennas built into display assembly
Supports “no WLAN” option
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Category Description
Integrated WWAN options by way of wireless module:
●HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS
(After Market Option available)
●HP hs2340 HSPA+ Mobile Broadband Module supporting GPS (After
Market Option not available)
●HP lt2510 EV-DO/LTE Mobile Broadband Module (available only for
the 39.6 cm (15.6 in) FHD AG LED WVA display panel, part number
653275-001)—-After Market Option not available
Two WWAN antennas built into display assembly
Subscriber identity module (SIM) security (customer-accessible in battery
bay)
Supports “no WWAN” option
Integrated personal area network (PAN) options by way of
Bluetooth® module:
HP Integrated Module with Bluetooth 2.1 Wireless Technology
Supports “no WPAN” option
External media card One ExpressCard/54 slot
Integrated Media Card Reader supports Secure Digital Card (SD), SD
High Capacity (SDHC), SD eXtended-Capacity (SDXC), MultiMediaCard
(MMC), and MMCplus (MMC+) formats
Ports Audio-in (stereo microphone)
Audio-out (stereo headphone)
DisplayPort (1.1a for models having NVIDIA graphics cards, 1.2 for
modules having AMD graphics cards)
RJ-11 (modem)
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2)
eSATA/USB 2.0 combo
VGA (Dsub 15-pin)
1394a
3-pin AC power
Docking connector
Microphone Input (mono)
Multi-pin AC
Docking HP Docking Station
HP Advanced Docking Station
Keyboard/pointing devices Full-size keyboard with separate numeric keypad and TouchPad scroll
zone
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Category Description
Backlit full-size keyboard with separate numeric keypad and TouchPad
scroll zone (select models only)
Dual point (pointing stick and TouchPad) with 3 pointing stick buttons, 3
TouchPad buttons, and scroll zone
Spill-resistant design, DuraKey coating
Chemically strengthened glass cover on TouchPad
Taps and gestures enabled by default: 2-finger scrolling, 2-finger zoom
(pinch)
Four launch buttons (QuickWeb/browser, wireless on/off, calculator, and
mute volume)
Power requirements AC adapter with localized cable plug support (3-wire plug with ground pin,
supports 3-pin DC connector):
●200W SLIM Smart AC Adapter
●150W SLIM Smart AC Adapter
●120W SLIM Smart AC Adapter
8-cell 2.8 Ah (83 Wh) Li-ion battery
8-cell 2.8 Ah (75 Wh) Li-ion battery (Long-life)
Support for 9-cell 73 Wh polymer HP ST09 Extended Life Battery (does
not support HP Fast Charge)
Support for 9-cell 100 Wh cylindrical HP BB09 Ultra-Capacity Extended
Life Battery (does not support HP Fast Charge)
HP Fast Charge Technology
Security Integrated fingerprint reader
Full volume encryption
Integrated smart card reader
Security cable slot
Trusted Platform Module (TPM) V.1.2
Preboot authentication (password, smart card)
Operating system Preinstalled operating systems:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Premium 64
Windows Vista Home Basic 32
FreeDOS
Microsoft® Office preinstalled with operating system:
Windows 7 Professional 32 with Microsoft® Office 2010 Starter
Windows 7 Professional 64 with Microsoft Office 2010 Starter
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Category Description
Web download:
SRDVD Red Hat Enterprise Linux (RHEL)
SRDVD SuSE Linux Enterprise (SLED)
Restore Media:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Premium 64
DRDVD Windows 7
Windows Vista Home Basic 32 (available to service only)
Windows XP Professional 64 (available to service only)
DRDVD Windows Vista (available to service only)
Web-only support:
Windows XP Professional 32
Windows XP Professional 64
Windows Vista Business 32
Windows Vista Business 64
Windows Vista Enterprise 32
Windows Vista Enterprise 64
Windows 7 Enterprise 32
Windows 7 Enterprise 64
Windows 7 Ultimate 32
Windows 7 Ultimate 64
Certified:
Microsoft WHQL
SuSE Linux
Novell
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory module
Optical drive
Mini-PCI components (WLAN, WWAN, SIM)
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2 External component identification
Top
TouchPad
Component Description
(1) Left pointing stick button Functions like the left button on an external mouse.
(2) Center pointing stick button Functions like the center button on an external mouse.
(3) Pointing stick Moves the pointer and selects or activates items on the
screen.
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
(6) Center TouchPad button Functions like the center button on an external mouse.
(7) Left TouchPad button Functions like the left button on an external mouse.
(8) TouchPad Moves the pointer and selects or activates items on the
screen.
(9) TouchPad on/off button Turns the TouchPad on and off.
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Lights
Component Description
(1) TouchPad on/off light ●Off: The TouchPad is on.
●Amber: The TouchPad is off.
(2) Caps lock light On: Caps lock is on.
(3) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(4) Num lock light On: Num lock is on.
NOTE: When the num lock light is on, the numeric
functions on the integrated numeric keypad are available.
(5) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
(6) Mute light ●Amber: Computer sound is off.
●White: Computer sound is on.
(7) QuickWeb light ●On: The computer is on.
●Off: The computer is off or in Hibernation.
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help.
(8) Calculator light ●On: The Windows® calculator function is on.
●Blinking: When the calculator button is pressed, the
light blinks 4 times, and then the Windows calculator
opens.
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Buttons and fingerprint reader
Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
●Windows 7—Select Start >Control Panel >System
and Security >Power Options.
●Windows Vista—Select Start >Control Panel >
System and Maintenance >Power Options
●Or refer to the HP Notebook Reference Guide.
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
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Component Description
(5) QuickWeb button ●When the computer is off or in Hibernation, press the
button to open HP QuickWeb.
●When the computer is in Microsoft Windows, press the
button to open the default Web browser.
●When the computer is in HP QuickWeb, press the
button to open the default Web browser.
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help. If your
computer does not have HP QuickWeb software, the button
does not perform any action or function.
(6) Calculator button Opens the Windows calculator function.
(7) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
password logon.
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Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(3) fn key Executes frequently used system functions when pressed
in combination with a function key, or the esc key.
(4) Windows logo key Displays the Windows Start menu.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Integrated numeric keypad When the keypad has been enabled, the keys can be used
like an external numeric keypad.
(7) num lk key Enables/disables the integrated numeric keypad when
pressed.
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Front
Component Description
(1) Wireless light ●White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●Amber: All wireless devices are off.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(3) Battery light ●Amber: A battery is charging.
●White: A battery is close to full charge capacity.
●Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●Off: If the computer is plugged into an external power
source, the light turns off when all batteries in the computer
are fully charged. If the computer is not plugged into an
external power source, the light stays off until the battery
reaches a low battery level.
(4) Drive light ●Blinking white: The hard drive or optical drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(5) Display release latch Opens the computer.
(6) Media Card Reader Supports the following digital card formats:
●MultiMediaCard
●MultiMediaCardplus (MMC+)
●Secure Digital (SD) Card
●Secure Digital HC (SDHC) Card
●Secure Digital XC (SDXC) Card
(7) Speakers (2) Produce sound.
NOTE: To use the SRS Premium Sound software, select Start
>All Programs >SRS Premium Sound.
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