HP EliteBook 8770w Manual

HP EliteBook 8770w Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Centrino,
and Core are trademarks or registered
trademarks of Intel Corporation in the
United States and other countries. Microsoft
and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: July 2012
Document Part number: 677250-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice

Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 7
Top ....................................................................................................................................................... 7
TouchPad ............................................................................................................................ 7
Lights ................................................................................................................................... 8
Buttons and fingerprint reader (select models only) ............................................................ 9
Keys ................................................................................................................................... 10
Front ................................................................................................................................................... 11
Right ................................................................................................................................................... 12
Left ..................................................................................................................................................... 13
Display ................................................................................................................................................ 14
Rear .................................................................................................................................................... 15
Bottom ................................................................................................................................................ 16
3 Illustrated parts catalog ............................................................................................................................... 18
Computer major components ............................................................................................................. 18
Display components ........................................................................................................................... 24
Mass storage devices ......................................................................................................................... 26
Miscellaneous parts ............................................................................................................................ 28
Sequential part number listing ............................................................................................................ 29
4 Removal and replacement procedures ....................................................................................................... 36
Preliminary replacement requirements ............................................................................................... 36
Tools required .................................................................................................................... 36
Service considerations ....................................................................................................... 36
Plastic parts ....................................................................................................... 36
Cables and and pointing stick connectors ......................................................... 37
Drive handling ................................................................................................... 37
Grounding guidelines ......................................................................................................... 38
Electrostatic discharge damage ........................................................................ 38
Packaging and transporting guidelines ............................................. 39
Workstation guidelines ..................................................................... 39
Equipment guidelines ....................................................................... 40
Component replacement procedures ................................................................................................. 41
Service tag ......................................................................................................................... 41
v

Computer feet .................................................................................................................... 42
Battery ............................................................................................................................... 42
SIM .................................................................................................................................... 43
Service access cover ......................................................................................................... 43
Primary hard drive ............................................................................................................. 45
Secondary hard drive ......................................................................................................... 47
Smart Card reader ............................................................................................................. 49
Bluetooth module ............................................................................................................... 50
WLAN module .................................................................................................................... 51
WWAN module .................................................................................................................. 53
RTC battery ....................................................................................................................... 54
Optical drive ....................................................................................................................... 54
Upgrade bay hard drive ..................................................................................................... 57
Primary memory module .................................................................................................... 58
Expansion memory module ............................................................................................... 60
Keyboard ........................................................................................................................... 62
Fan/graphics board heat sink assembly ............................................................................ 65
Display bezel ..................................................................................................................... 68
Display panel ..................................................................................................................... 69
Display panel cable ............................................................................................................ 71
Hinge brackets ................................................................................................................... 71
Webcam module ................................................................................................................ 72
Top cover ........................................................................................................................... 73
Display assembly ............................................................................................................... 78
Power button board ........................................................................................................... 81
Application button board .................................................................................................... 82
Fingerprint reader .............................................................................................................. 83
Audio/USB 2.0 board ......................................................................................................... 84
Speaker assembly ............................................................................................................. 86
Modem module .................................................................................................................. 87
Display (VGA) port ............................................................................................................. 88
Modem module cable ........................................................................................................ 90
Card reader/USB 3.0 board ............................................................................................... 91
Bluetooth module cable ..................................................................................................... 92
System board ..................................................................................................................... 92
Network cable and jack ...................................................................................................... 96
Power connector cable ...................................................................................................... 96
Security lock ...................................................................................................................... 97
Processor heat sink ........................................................................................................... 99
Processor ......................................................................................................................... 101
Fan/Heat sink ................................................................................................................... 103
vi

Graphics board ................................................................................................................ 104
Fan ................................................................................................................................... 105
5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 107
Starting Computer Setup .................................................................................................................. 107
Using Computer Setup ..................................................................................................................... 107
Navigating and selecting in Computer Setup ................................................................... 107
Restoring factory settings in Computer Setup ................................................................. 109
Updating the BIOS ........................................................................................................................... 109
Determining the BIOS version ......................................................................................... 109
Downloading a BIOS update ........................................................................................... 110
Using Advanced System Diagnostics ............................................................................................... 111
6 Specifications .............................................................................................................................................. 112
Computer specifications ................................................................................................................... 112
43.9 cm (17.3 in) WVA display specifications .................................................................................. 113
Hard drive specifications .................................................................................................................. 113
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 114
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 114
DVD±RW SuperMulti Double-Layer Drive specifications ................................................................. 115
DVD-ROM Drive specifications ........................................................................................................ 116
7 Backup and recovery .................................................................................................................................. 117
Creating recovery media with HP Recovery Disc Creator ................................................................ 118
Creating recovery media .................................................................................................. 118
Backing up your information ............................................................................................................. 118
Performing a system recovery .......................................................................................................... 119
Using the Windows recovery tools ................................................................................... 119
Using f11 recovery tools .................................................................................................. 120
Using a Windows 7 operating system DVD (purchased separately) ............................... 121
8 Power cord set requirements .................................................................................................................... 122
Requirements for all countries .......................................................................................................... 122
Requirements for specific countries and regions ............................................................................. 122
9 Recycling ..................................................................................................................................................... 124
Index ................................................................................................................................................................. 125
vii

viii

1 Product description
Category Description
Product Name HP EliteBook 8770w Mobile Workstation
Processors Next Generation Intel® Core™ i7 processors, (support Intel Turbo Boost Technology):
●i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W
●i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
●i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
●i7-2820QM, 2.3 GHz (turbo up to 3.4 GHz) quad-core processor, 8 MB L3 cache, 8 threads,
45W
●i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W
Next Generation Intel® Core™ i5 processors, (support Intel Turbo Boost Technology Technology):
●i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
●i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
Chipset Mobile Intel QM77
Graphics Support for the following graphics subsystem graphics boards (all feature OpenGL driver support):
●AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)
●NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory
●NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory
●NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory
Display ●Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without
webcam
●Display panel, 43.9 cm (17.3 in), FHD AG LED WVA
●Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not
available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
●Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam
(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
Memory 4 customer-accessible/upgradable memory module slots
Supports dual-channel memory
Supports up to 32,768 GB of system RAM
DDR3 1600MHz PC3-12800 SODIMMS
1

Category Description
Supports the following configurations:
●2048 MB total system memory (2048 × 1)
●4096 MB total system memory (4096 × 1)
●4096 MB total system memory (2048 × 2)
●8192 MB total system memory (8192 × 1)
●8192 MB total system memory (4096 × 2)
●8192 MB total system memory (2048 × 4); only available on computer models equipped with a
quad-core processor
●12288MB Total System Memory (4096MB x 3)
●16384 MB total system memory (8192 x 2)
●16384 MB total system memory (4096 x 4); only available on computer models equipped with a
quad-core processor
●32768 MB total system memory (8192 x 4); only available on computer models equipped with a
quad-core processor
Primary and
secondary storage
Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in)
solid-state drive for primary and secondary storage.
Support for RAID 0/1/5
Supports the following Serial ATA (SATA), 7200-rpm drives:
●750 GB
●500 GB
●320 GB
●500 GB self encrypting drive (SED)
Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
●256 GB Self Encrypting Drive (SED)
●128 GB
●160 GB
●180 GB
●24 GB
Upgrade bay
Supports the following 12.7 mm 6.35 cm (0.5 in) tray load SATA optical drives:
●Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive
●±RW SuperMulti Double-Layer Drive
●DVD±RW SuperMulti Double-Layer Drive
●DVD-ROM Drive (defeatured combo)
Supports a 7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm
Supports "No Drive" option
Audio and video Integrated dual-array microphone
High-definition (HD) audio with SRS premium sound
2 Chapter 1 Product description

Category Description
2 stereo speakers
Integrated 720p HD webcam
Modem 56K V.92 data/fax modem
Supports “no modem” option
Modem cable not included
Ethernet Intel® 82579LM Gigabit Network Connection
S3/S4/S5 wake on LAN
NIC power-down technology
Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of the following wireless
modules:
●Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module
●Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module
●Broadcom 802.11a/b/g/n 2x2WiFi Adapter
Three WLAN antennas (3) built into display assembly
Support for “no WLAN” option
Integrated wireless wide area network (WWAN) options by way of the following wireless
modules: (not available on computer models with Dream Color displays)
●HP hs2340 HSPA+ Mobile Broadband Module
●HP un2430 EV-DO/HSPA Mobile Broadband Module
WWAN antennas (2) built into display assembly (worldwide, 5-band)
Support for “no WWAN” option
Security provided by subscriber identify module (SIM) located inside battery bay
HP Integrated Module with Bluetooth 4.0
Support for “no WPAN” option
External media
card
One ExpressCard slot, supporting 16-bit and 32-bit (Cardbus) ExpressCard modules
Digital Media Card reader, supporting the following formats:
●MultiMediaCard (MMC)
●MultiMediaCard Plus (MMC+)
●Secure Digital (SD) Memory Card
●Secure Digital High-Capacity (SDHC) Memory Card
●Secure Digital Extended Capacity (SDXC) Memory Card
3

Category Description
Ports ●1394a (1)
●Multi-pin AC port
●Audio in (mono microphone)
●Microphone input (stereo)
●Audio-out (stereo headphone)
●Display port (1.1a for NVIDIA, 1.2 for AMD)
●Docking connector
●eSATA/USB 2.0 combo
●RJ-11 (modem)
●RJ-45 (Ethernet, includes link and activity lights)
●USB 3.0 (2)
●USB 2.0 (2) 1 port with USB charging support
●VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with
auto-detect)
Docking Supports the following docking stations:
●HP 230W Docking Station
●HP 230W Advanced Docking Station
●HP USB 2.0 Docking Station
●HP Essential USB 2.0 Port Replicator
●HP LAN and USB Travel Hub
Keyboard/pointing
devices
36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick
buttons and 3 TouchPad buttons) without backlight
36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick
buttons and 3 TouchPad buttons) with backlight (not supported in Japan or Brazil)
Spill-resistant DuraKeys coating
Spill-resistant DuraPad coating on TouchPad
Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)
TouchPad supports vertical scroll zone
Taps enabled as default
Power
requirements
Supports the following AC adapters with localized cable plug support:
●200W Slim Smart AC adapter
●230W Slim Smart AC adapter
●230W Smart AC adapter
●3-wire plug (with ground pin)
4 Chapter 1 Product description

Category Description
Support for the following batteries:
●8-cell, 2.8 Ah (83 WHr) Li-ion battery
●8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)
●Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast
Charge)
●Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life
Battery (does not support HP Fast Charge)
HP Fast Charge Technology
Security Integrated fingerprint reader
Integrated Smart Card reader
Preboot authentication (password, Smart Card)
Supports security lock
Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock
Full volume encryption
Operating system Preinstalled operating systems:
●Windows® 7 Home Premium 64 (select models only)
●Windows 7 Professional 64 (select models only)
●Windows 7 Professional 32 (select models only)
●FreeDOS
Operating system and Microsoft® Office preinstalled (not supported in Japan):
●Windows 7 Professional 64 with Office 2010 Starter (select models only)
●Windows 7 Professional 32 with Office 2010 Starter (select models only)
Restore media:
●Windows 7 Professional 64 (select models only)
●Windows 7 Professional 32 (select models only)
●Windows 7 Home Premium 64 (select models only)
●Windows 7 DRDVD (select models only)
●Windows XP Professional 64 (service only)
Certified:
●Microsoft WHQL
●Novell
●SuSE Linux
5

Category Description
Web-only support:
●Windows XP Professional 64 (select models only)
●Windows XP Professional 32 (select models only)
●Windows 7 Ultimate 64 (select models only)
●Windows 7 Ultimate 32 (select models only)
●Windows 7 Enterprise 64 (select models only)
●Windows 7 Enterprise 32 (select models only)
Serviceability End-user replaceable parts:
●Memory module
●Optical drive
●SIM
●WLAN module
●WWAN module
6 Chapter 1 Product description

2 External component identification
Top
TouchPad
Component Description
(1) Left pointing stick button Can be used with the pointing stick and functions like the
left button on an external mouse.
(2) Center pointing stick button Can be used with the pointing stick and functions like the
center button on an external mouse.
(3) Pointing stick Moves the pointer and selects or activates items on the
screen.
(4) Right pointing stick button Can be used with the pointing stick and functions like the
right button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
(6) Center TouchPad button Functions like the center button on an external mouse.
(7) Left TouchPad button Functions like the left button on an external mouse.
(8) TouchPad Moves the pointer and selects or activates items on the
screen.
(9) TouchPad on/off button Turns the TouchPad on and off.
Top 7

Lights
Component Description
(1) TouchPad on/off light ●Off: The TouchPad is on.
●Amber: The TouchPad is off.
(2) Caps lock light On: Caps lock is on.
(3) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(4) Num lock light On: Num lock is on.
(5) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
(6) Mute light ●Amber: Computer sound is off.
●White: Computer sound is on.
(7) Web browser light ●On: The computer is on.
●Off: The computer is off or in Hibernation.
(8) Calculator light ●On: The Windows® calculator function is on.
●Blinking: The calculator has been activated.
8 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)
Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
●Windows 7—Select Start >Control Panel >System
and Security >Power Options.
●Or refer to the HP Notebook Reference Guide.
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Web browser button When Windows is running, press the button to open the
default Web browser.
(6) Calculator button Opens the Windows calculator function.
(7) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
password logon.
Top 9

Keys
Component Description
(1) esc key Displays system information when pressed in coMBination
with the fn key.
(2) Function keys Execute frequently used system functions when pressed in
coMBination with the fn key.
(3) fn key Executes frequently used system functions when pressed
in coMBination with a function key or the esc key.
(4) Windows logo key Displays the Windows Start menu.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Integrated numeric keypad When the keypad has been enabled, the keys can be used
like an external numeric keypad.
(7) num lk key Enables/disables the integrated numeric keypad when
pressed.
10 Chapter 2 External component identification

Front
Component Description
(1) Media Card reader Supports the following digital card formats:
●Secure Digital (SD) Card
●Secure Digital HC (SDHC) Card
●Secure Digital XC (SDXC) Card
●MultiMediaCard (MMC)
●MultiMediaCardplus (MMC+)
(2) Display release latch Opens the computer.
(3) Wireless light ●White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●Amber: All wireless devices are off.
(4) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(5) AC adapter/Battery light ●Amber: The computer is connected to external power and
the battery is charged from 0 – 90%.
●White: The computer is connected to external power and
the battery is charged from 90 – 99%.
●Blinking Amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●Off: The battery is fully charged.
(6) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
NOTE: For information on HP 3D DriveGuard, see the
HP Notebook Reference Guide.
(7) Speakers (2) Produce sound.
NOTE: To use the SRS Premium Sound software, select Start
>All Programs >SRS Premium Sound.
Front 11

Right
Component Description
(1) Audio-out (headphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the headphone
jack, the computer speakers are disabled.
(2) Audio in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(3) USB charging port Connects an optional USB device. The USB 2.0 charging
port can also charge select models of cell phones and MP3
players, even when the computer is off. For more
information about USB devices, see the HP Notebook
Reference Guide.
(4) USB 2.0 port Connects optional USB devices.
(5) External monitor port Connects an external VGA monitor or projector.
(6) Smart Card reader Supports optional Smart Cards.
(7) Upgrade bay (optical drive shown) The upgrade bay can hold a weight-saver option, a hard
drive, or an optical drive that reads an optical disc.
NOTE: On select models, the optical drive also writes to
an optical disc.
(8) Optical drive eject button Releases the disc tray.
12 Chapter 2 External component identification