HP EliteBook Folio 1040 G2 Manual

HP EliteBook Folio 1040 G2 Notebook PC
Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2015
Document Part Number: 780942-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 5
Top ......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and fingerprint reader ......................................................................................... 8
Keys ..................................................................................................................................................... 9
Left ....................................................................................................................................................................... 10
Right ..................................................................................................................................................................... 11
Service tag and PCID label ................................................................................................................................... 12
Service tag ......................................................................................................................................... 12
PCID label ........................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components ............................................................................................................................. 14
Display assembly subcomponents ..................................................................................................................... 17
Plastics Kit ........................................................................................................................................................... 18
Mass storage devices .......................................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
Sequential part number listing ........................................................................................................................... 21
4 Removal and replacement procedures preliminary requirements .................................................................... 26
Tools required ...................................................................................................................................................... 26
Service considerations ........................................................................................................................................ 26
Plastic parts ....................................................................................................................................... 26
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 27
Grounding guidelines ........................................................................................................................................... 27
Electrostatic discharge damage ....................................................................................................... 27
Packaging and transporting guidelines ......................................................................... 28
Workstation guidelines ................................................................................ 28
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 30
Component replacement procedures ................................................................................................................. 30
v

Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 30
Display assembly components (panel, bezel, webcam, microphone) ............................................. 31
Bottom cover ..................................................................................................................................... 35
Display assembly .............................................................................................................................. 37
RTC battery ........................................................................................................................................ 39
Battery ............................................................................................................................................... 40
SSD drive ........................................................................................................................................... 42
Memory module ................................................................................................................................ 44
WWAN module ................................................................................................................................... 46
WLAN module .................................................................................................................................... 48
Keyboard ........................................................................................................................................... 50
ForcePad (Touchpad) ........................................................................................................................ 53
NFC module ....................................................................................................................................... 55
Smart card reader ............................................................................................................................. 56
Power connector ............................................................................................................................... 58
Heat sink/fan assembly .................................................................................................................... 59
System board .................................................................................................................................... 61
Multi-function board ......................................................................................................................... 64
Fingerprint reader board ................................................................................................................... 66
Speaker assembly ............................................................................................................................. 67
SIM slot .............................................................................................................................................. 68
6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................... 70
Using Computer Setup ......................................................................................................................................... 70
Starting Computer Setup .................................................................................................................. 70
Navigating and selecting in Computer Setup ................................................................................... 70
Restoring factory settings in Computer Setup ................................................................................. 71
Updating the BIOS ............................................................................................................................. 71
Determining the BIOS version ........................................................................................ 71
Downloading a BIOS update ........................................................................................... 72
Using MultiBoot ................................................................................................................................................... 73
About the boot device order ............................................................................................................. 73
Choosing MultiBoot preferences ...................................................................................................... 73
Setting a new boot order in Computer Setup ................................................................. 73
Dynamically choosing a boot device using the f9 prompt ............................................. 74
Setting a MultiBoot Express prompt .............................................................................. 74
Entering MultiBoot Express preferences ....................................................................... 74
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 75
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 75
Using HP Sure Start (select models only) ........................................................................................................... 76
vi

7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 .................................. 77
Using Computer Setup ......................................................................................................................................... 77
Starting Computer Setup .................................................................................................................. 77
Navigating and selecting in Computer Setup ................................................................................... 77
Restoring factory settings in Computer Setup ................................................................................. 78
Updating the BIOS ............................................................................................................................. 78
Determining the BIOS version ........................................................................................ 78
Downloading a BIOS update ........................................................................................... 79
Using MultiBoot ................................................................................................................................................... 80
About the boot device order ............................................................................................................. 80
Choosing MultiBoot preferences ...................................................................................................... 80
Setting a new boot order in Computer Setup ................................................................. 80
Dynamically choosing a boot device using the f9 prompt ............................................. 81
Setting a MultiBoot Express prompt .............................................................................. 81
Entering MultiBoot Express preferences ....................................................................... 81
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 81
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 82
8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux ........................................... 83
Starting Setup Utility ........................................................................................................................................... 83
Using Setup Utility ............................................................................................................................................... 83
Changing the language of Setup Utility ............................................................................................ 83
Navigating and selecting in Setup Utility .......................................................................................... 83
Displaying system information ......................................................................................................... 84
Restoring factory default settings in Setup Utility .......................................................................... 84
Exiting Setup Utility ........................................................................................................................... 84
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 84
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 85
9 Specifications ............................................................................................................................................. 86
Computer specifications ...................................................................................................................................... 86
35.6-cm (14.0-in) HD+ display specifications ..................................................................................................... 87
35.6-cm (14.0-in) FHD display specifications ..................................................................................................... 88
M.2 solid-state drive specifications .................................................................................................................... 89
10 Backup and recovery in Windows 8.1 ........................................................................................................... 90
Backing up your information ............................................................................................................................... 90
Performing a system recovery ............................................................................................................................ 90
Using the Windows recovery tools ................................................................................................... 90
Using f11 recovery tools ................................................................................................................... 91
vii

Using Windows operating system media (purchased separately) ................................................... 92
Using Windows Refresh or Windows Reset ...................................................................................... 92
Using HP Software Setup .................................................................................................................. 92
11 Backup and recovery in Windows 7 .............................................................................................................. 93
Creating recovery media and backups ................................................................................................................ 93
Guidelines .......................................................................................................................................... 93
Creating recovery media with HP Recovery Disc Creator ................................................................. 93
Creating recovery media ................................................................................................. 94
Backing up your information ............................................................................................................ 94
Performing a system recovery ............................................................................................................................ 95
Using the Windows recovery tools ................................................................................................... 95
Using f11 recovery tools (select models only) ................................................................................. 96
Using Windows 7 operating system media ...................................................................................... 96
12 Backing up, restoring, and recovering ......................................................................................................... 98
Creating a restore image ..................................................................................................................................... 98
Creating restore image on DVDs ....................................................................................................... 98
Creating a restore image on a USB device ........................................................................................ 98
Restoring the original factory state ................................................................................................. 99
Backing up your data files ................................................................................................................................. 100
Restoring your data files ................................................................................................................................... 100
13 Statement of memory volatility ................................................................................................................ 101
Nonvolatile memory usage ............................................................................................................................... 103
Questions and answers ..................................................................................................................................... 105
Using HP Sure Start (select models only) ......................................................................................................... 106
14 Power cord set requirements .................................................................................................................... 107
Requirements for all countries ......................................................................................................................... 107
Requirements for specific countries and regions ............................................................................................. 107
15 Recycling ................................................................................................................................................ 109
Index ........................................................................................................................................................... 110
viii

1 Product description
Category Description
Product Name HP EliteBook Folio 1040 G2 Notebook PC
Processors 5th Generation Intel® Core® processors:
●i7-5650U 2.2-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
●i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
●i5-5300U 2.3-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W
●i5-5200U 2.2-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 15W
Chipset Integrated with processor
Graphics Intel HD Graphics 5500 (i5-5200U, i5-5300U, i7-5600U)
Intel HD Graphics 6000 (i7-5650U)
Panels 35.6-cm (14.0-in), DP 1.2 slim, high-definition+ (HD+), AntiGlare (AG), SVA
(1600×900) display with and without webcam and WWAN
35.6-cm (14.0-in), 3.0-mm, FHD, AG, UWVA (1600×900) display with and without
webcam and WWAN
Touch screen: 35.6-cm (14.0-in), 3.0-mm, FHD, UWVA (1600×900) display with
webcam, with and without WWAN
All display assemblies include two wireless local area network (WLAN) antenna
cables and NFC antenna
WWAN models include two wireless wide area network (WWAN) antenna cables
Memory One memory module slot + integrated memory
Memory configuration is selected when the computer is ordered and is not
upgradeable.
4-GB memory integrated into system board
DDR3L PC3L-12800-(1600 MHz) dual channel support
NOTE: DDR3 memory is not supported. Only DDR3L memory is supported.
Supports up to 8-GB of system RAM in the following configurations:
●8-GB (4-GB integrated + 4-GB SODIMM)
●4-GB (4-GB integrated)
Primary storage Supports M.2 SSD SS 2280
Serial ATA III
Supports the following M.2 SSDs:
●512-GB
●256-GB
●256-GB, TLC
●256-GB, SED, OPAL2
1

Category Description
●180-GB
●180-GB, SED, OPAL1
●180-GB, SED, OPAL2
●128-GB
●128-GB, TLC
Audio and video Two stereo speakers
HD audio with DTS Studio Sound
Integrated 720p webcam (supports no camera option)
Integrated dual-array microphone
Ethernet Intel I218LM Gigabit Network Connection (10/100/1000)
S3/S4/S5 wake on LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0
●Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0
●Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo
Adapter for use in Indonesia
Supports no WLAN option
WWAN
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly only
configured on WWAN models
Secured by subscriber identity module (SIM, user-accessible on the side of the
computer)
Support for the following WWAN formats:
●HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
●HP lt4112 LTE/HSPA+ Gobi 4G Module
●HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
NFC
Integrated NFC module
NFC antenna 100% attached to all models
Supports no NFC option
External media cards Micro SD Media Reader Slot - supports SD, SDHC, SDXC
Ports Headphone/Microphone Combo
DisplayPort 1.2
2 Chapter 1 Product description

Category Description
Docking connector
Multi-Pin AC port
USB 3.0 port (1)
USB 3.0 charging/powered port (1)
Keyboard/pointing devices Keyboard
Dura keys, backlit, spill-resistant with drain
ForcePad
Gestures enabled by default: two-finger scrolling, two-finger pinch-zoom
Taps enabled by default
ForcePad supports 2-way scroll
Glass with chemical etched surface
Power requirements AC adapters:
45-W HP Smart AC adapter
45-W, 2-prong AC adapter
65-W HP Smart AC adapter
65-W Slim AC adapter
Power cords:
2-wire plug (4.5 mm) (1.0 m)
3-wire plug with ground pin (4.5 mm) (1.0 m)
3-wire plug with ground pin (4.5 mm) (1.8 m)
Battery:
Supports a 6-cell, 42-Whr battery
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down)
Integrated Smart Card reader (active)
Full volume encryption
Preboot authentication (password, smart card)
Operating system Preinstalled:
●Windows 7 Professional 64
●Windows 7 Professional 32
●Windows 7 Professional MSNA 64 (only for China and Asia/Pacific)
●Windows 8.1 Professional 64 DPK with Windows 7 Professional MSNA 64
image (only for China and Asia/Pacific)
●Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image (only
for China and Asia/Pacific)
●Windows 8.1 Professional 64 DPK with Windows 7 Professional 32 image (only
for China and Asia/Pacific)
3

Category Description
●Windows 8.1 China 64 CPPP
●Windows 8.1 Emerging Markets 64
●Windows 8.1 Multilingual 64
●Windows 8.1 Professional 64
●Windows 8.1 Professional 64 MSNA
●Windows 8.1 Professional 64 for Education
●FreeDOS 2.0
●Ubuntu Linux
Restore media–DR-DVD:
●Windows 7
●Windows 8.1
Restore media–SR-DVD:
●Ubuntu
Restore media–OS-DVD:
●Windows 8.1 Professional 64-bit
●Windows 8.1 Emerging Market 64-bit
●Windows 8.1 64-bit
●Windows 8.1 Country Specific 64-bit
●Windows 7 Professional 64
●Windows 7 Professional 32
Certified:
●Microsoft WHQL
Web-only support:
●Windows 8.1 Professional 64-bit
●Windows 8.1 Chinese Market 64-bit
●Windows 8.1 Multi-Language 64-bit
●Windows 8.1 Emerging Market 64-bit
●Windows 8.1 Enterprise 64-bit
●Windows 7 Professional 64
●Windows 7 Professional 32
●Windows 7 Enterprise 64
●Windows 7 Enterprise 32
Serviceability End user replaceable parts:
●AC adapter
4 Chapter 1 Product description

2 External component identification
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
For information on using the webcam in Windows 8, access HP
Support Assistant. To access HP Support Assistant on the Start
screen, select the HP Support Assistant app.
For information on using the webcam in Windows 7, select Start > All
Programs > Communication and Chat > Cyberlink YouCam.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
Display 5

Component Description
(7) Near Field Communication (NFC) antenna* (select
models only)
Send and receive wireless signals to communicate and transfer data/
info to and from your NFC-compatible devices.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the
Start screen, select My computer, and then select User guides. To access the user guides in Windows 7, select Start > Help and
Support > User Guides.
Top
TouchPad
Component Description
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad detects the force of the finger pressure
being applied while using gestures. Press your fingers down on
the TouchPad with force while gesturing to accelerate the
gesture motion.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identification

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off.
(2) Caps lock light On: Caps lock is on.
(3) TouchPad light ●Amber: The TouchPad is off.
●Off: The TouchPad is on.
(4) Microphone mute light ●Amber: Microphone sound is off.
●Off: Microphone sound is on.
(5) Num lock light On: Num lock is on.
(6) Wireless light ●White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●Amber: All wireless devices are off.
(7) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
Top 7

Buttons, speakers, and fingerprint reader
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
If the computer has stopped responding and the previous
shutdown procedures are ineffective, press and hold the power
button + volume mute button for at least 5 seconds to perform a
hardware reset turning off the computer immediately.
To learn more about your power settings:
In Windows 8, see your power options. From the Start screen,
type power, select Power and sleep settings, and then select
Power and sleep from the list of applications.
In Windows 7, Select Start > Control Panel > System and
Security > Power Options.
(2) Speaker grill Produce sound.
8 Chapter 2 External component identification

Component Description
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password
logon.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc key.
(3) Windows key Windows 8: Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 7: Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
Top 9

Component Description
(6) Windows applications key Windows 8: Displays options for a selected object.
Windows 7: Displays the Windows Start menu.
(7) num lk key Turns the embedded numeric keypad on and off when pressed in
combination with the fn key.
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
The USB charging port can also charge select models of cell
phones and MP3 players, even when the computer is off.
NOTE: The battery can be depleted quickly if you charge
multiple devices while operating on battery power.
(4) Micro SD memory card reader Supports micro Secure Digital (SD) memory cards.
(5) Smart card reader Supports optional Smart cards.
10 Chapter 2 External component identification

Right
Component Description
(1) SIM slot plug (select models only) Supports a wireless subscriber identity module (SIM).
NOTE: The SIM slot plug is removable on models that include
HP Mobile Broadband.
(2) Audio-out (headphone) jack/Audio-in
(microphone) jack
Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
Also connects an optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides in
Windows 8, select the HP Support Assistant app on the Start
screen, select My computer, and then select User guides To
access the user guides in Windows 7, select Start > Help and
Support > User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(3) USB 3.0 charging port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to
use a powered port.
The USB charging port can also charge select models of cell
phones and MP3 players, even when the computer is off.
NOTE: The battery can be depleted quickly if you charge
multiple devices while operating on battery power.
(4) DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(5) Docking connector Connects an optional docking device or expansion port device.
(6) AC adapter/Battery light ●White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
●Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
Right 11

Component Description
reaches a critical battery level, the battery light begins
blinking rapidly.
●Off: The battery is fully charged.
(7) Power connector Connects an AC adapter.
Service tag and PCID label
Service tag
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.
12 Chapter 2 External component identification