HP ENVY m6 Manual

HP ENVY m6 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: April 2014
First Edition: March 2014
Document Part Number: 753129-002
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 8
Finding your hardware and software information ......................................................................... 8
Locating hardware .................................................................................................... 8
Locating software ...................................................................................................... 8
Display ................................................................................................................................... 9
Buttons and speakers .............................................................................................................. 10
Keys ..................................................................................................................................... 11
Lights .................................................................................................................................... 12
TouchPad .............................................................................................................................. 13
Left side ................................................................................................................................ 14
Right side .............................................................................................................................. 16
Bottom .................................................................................................................................. 17
3 Illustrated parts catalog .................................................................................................. 18
Service tag ............................................................................................................................ 18
Computer major components ................................................................................................... 19
Display assembly subcomponents ............................................................................................. 23
Mass storage devices ............................................................................................................. 25
Miscellaneous parts ................................................................................................................ 26
Sequential part number listing .................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................... 31
Tools required ....................................................................................................................... 31
Service considerations ............................................................................................................ 31
Plastic parts ............................................................................................................ 31
Cables and connectors ............................................................................................ 32
Drive handling ........................................................................................................ 32
Grounding guidelines ............................................................................................................. 33
Electrostatic discharge damage ................................................................................. 33
v

Packaging and transporting guidelines ....................................................... 34
Workstation guidelines .............................................................. 34
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 36
Component replacement procedures ........................................................................................ 36
Battery ................................................................................................................... 37
WLAN module ........................................................................................................ 38
Hard drive ............................................................................................................. 41
Memory module ...................................................................................................... 43
6 Removal and replacement procedures for Authorized Service Provider parts .................. 46
Component replacement procedures ........................................................................................ 46
RTC battery ............................................................................................................ 46
Base enclosure ........................................................................................................ 48
Display assembly .................................................................................................... 51
Fan ....................................................................................................................... 59
System board ......................................................................................................... 60
Heat sink ............................................................................................................... 65
Processor ............................................................................................................... 67
Connector board ..................................................................................................... 69
Power connector cable ............................................................................................ 71
Subwoofer ............................................................................................................. 72
Speakers ................................................................................................................ 74
TouchPad assembly ................................................................................................. 76
Power button board ................................................................................................. 78
Keyboard ............................................................................................................... 79
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................. 82
Starting Setup Utility (BIOS) ..................................................................................................... 82
Updating the BIOS ................................................................................................................. 82
Determining the BIOS version ................................................................................... 82
Downloading a BIOS update .................................................................................... 83
Using HP PC Hardware Diagnostics (UEFI) ................................................................................ 84
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 84
8 Specifications .................................................................................................................. 85
Computer specifications .......................................................................................................... 85
9 Backing up, restoring, and recovering ............................................................................ 86
Creating recovery media and backups ..................................................................................... 86
vi

Creating HP Recovery media .................................................................................... 87
Restore and recovery .............................................................................................................. 88
Recovering using HP Recovery Manager .................................................................... 88
What you need to know .......................................................................................... 89
Using the HP Recovery partition (select models only) .................................................... 89
Using HP Recovery media to recover ......................................................................... 90
Changing the computer boot order ............................................................................ 90
Removing the HP Recovery partition .......................................................................... 90
10 Power cord set requirements ........................................................................................ 91
Requirements for all countries .................................................................................................. 91
Requirements for specific countries and regions ......................................................................... 92
11 Recycling ...................................................................................................................... 93
Index ................................................................................................................................. 94
vii

viii

1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Product Name HP ENVY m6 Notebook PC × ×
Processors ●AMD™ A10-5750M
2.50-GHz processor
(turbo up to 3.50-GHz;
1600-MHz FSB, 4.0-MB
L2 cache, 1600-MHz
DDR3, quad core,
35 W)
●AMD A10-7300 2.0-
GHz processor (turbo up
to 3.20-GHz; soldered
on chip (SOC), 4.0-MB
L2 cache, quad core,
19 W)
×
Intel™ Core™ i5-4200M
2.50-GHz (SC turbo up to
3.10-GHz) processor (1600-
MHz FSB, 3.0-MB L3 cache,
dual core, 37 W)
×
Chipset AMD A76M fusion
controller hub
×
Intel HM87 express chipset ×
Graphics Internal graphics:
●AMD Radeon™ HD
8650G graphics on
computer models
equipped with an
A10-5750M processor
●AMD graphics on
computer models
equipped with an
A10-7300 processor
Support for HD decode,
DX11, HDMI , and PX7.0
×
1

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Graphics (continued) Intel HD Graphics 4600
Support for HD decode,
DX11, and HDMI
×
Panel Support for the
following
display assemblies:
●15.6-in, full high-
definition (FHD), white
light-emitting diode
(WLED), AntiGlare
(1920×1080), slim (3.2-
mm), SVA, color gamut
60%, TN, typical
brightness 300 nits,
16:9 aspect ratio
●15.6-in, high-definition
(HD), white light-emitting
diode (WLED),
AntiGlare (1366×768),
flat (3.8-mm), SVA, color
camut 45%, typical
brightness 200 nits,
16:9 aspect ratio
Support for low-voltage
differential signalling LVDS,
co-layout with eDP1.3+PSR)
Touchscreen and
MultiTouch enabled
Airgap bonding
××
2 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Memory Two customer-accessible/
upgradable memory
module slots
Support for DDR3L (1600-
MHz) dual channel
Support for 16834-MB of
system RAM in the
following configurations:
●16834-MB (8192-
MB×2)
●12288-MB (8192-MB
+4096-MB)
●8192-MB (8192-MB×1,
4096-MB×2)
●6144-MB (4096-MB
+2048-MB)
●4096-MB (4096-MB×1,
2048-MB×2)
××
Hard drive Support for 6.35-cm (2.5-in)
hard drives in 7.0-mm (.28-in)
and 9.5-mm (.37-in) thickness
Support for Accelerometer
hard drive protection
Support for the following
hard drives:
●1.5-TB, 5400-rpm, 9.5-
mm
●1.0-TB, 5400-rpm, 9.5-
mm
●750-GB, 5400-rpm, 9.5-
mm
●750-GB, 5400-rpm, 9.5-
mm, 8-GB Hybrid
××
3

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Hard drive (continued) Support for the following
hard drives:
●1.0-TB, 5400-rpm, 9.5-
mm, 8-GB Hybrid
●500-GB, 5400-rpm, 9.5-
mm
●500-GB, 5400-rpm, 9.5-
mm, 8-GB Hybrid
×
Audio and video Stereo speakers (2)
Subwoofer
Dual array digital
microphones with
appropriate beam-forming,
echo-cancellation, noise-
suppression software
HD Audio
Beats Audio
Integrated HP TrueVision HD
webcam (fixed [no tilt],
activity LED, 1280×720 by
30 frames per second)
××
Ethernet Integrated 10/100/1000
network interface card (NIC)
××
Wireless Integrated wireless local area
network (WLAN) options by
way of wireless module
Two WLAN antennas built
into display assembly
××
Support for the Qualcomm
Atheros AR9565 802.11b/
g/n 1×1 WiFi + Bluetooth™
4.0 Combo Adapter
×
4 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Wireless (continued) Support for the following
WLAN modules:
●Broadcom BCM43142
802.11 bgn 1x1 Wi-Fi
+ BT4.0 HMC Combo
Adapter
●Intel Dual Band
Wireless-AC 7260
802.11 ac 2×2 WiFi +
BT 4.0 Combo Adapter
●Intel Dual Band
Wireless-AC 3160
802.11ac 1×1 WiFi +
BT 4.0 Combo Adapter
●Ralink RT3290LE
802.11b/g/n 1×1 WiFi
and Bluetooth 4.0
Combo Adapter
●Realtek RTL8188EE
802.11bgn Wi-Fi
Adapter
×
External media cards HP 2-in-1 multiformat Digital
Media Reader Slot with push-
push technology (uses the
Realtek RTS5239-GR card
reader controller). Reads data
from and writes data to
digital memory cards such as
Secure Digital (SD™).
××
Ports ●AC adapter, HP Smart
●Audio-in (mono
microphone)/audio-out
(stereo headphone)
combo jack
●HDMI v1.4 supporting
up to 1920×1080 @
60Hz
●RJ-45 (Ethernet)
●USB: four USB 3.0
ports, one USB 2.0 port
××
5

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Keyboard/pointing
devices
Full-size, backlit, island-style
keyboard with numeric
keypad and DuraCoat,
Clickpad with image sensor
Gesture support: MultiTouch
gestures enabled, two-finger
scrolling, and pinch-
zoom as default
Taps enabled by default
Support for Microsoft™
Windows™ 8 modern
trackpad
××
Power requirements Support for the following
AC adapters:
●65-W HP Smart AC
adapter (non-PFC, 4.5-
mm)
××
●45-W HP Smart AC
adapter (non-PFC, RC,
4.5-mm)
×
●120-W HP Slim AC
adapter (PFC, S, 4.5-
mm)
×
Support for the
following batteries
●6-cell, 62-Wh, 2.80-Ah,
Li-ion battery
●6-cell, 47-Wh, 2.20-Ah,
Li-ion battery
××
Security Support for the following:
●Security cable lock
●Trusted Platform Module
(TPM)
××
6 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Operating system Preinstalled: Microsoft
Windows 8.1 Standard
××
Serviceability End user
replaceable parts:
●AC adapter
●Battery (system)
●Hard drive
●Memory modules
(expansion and primary)
●WLAN module
××
7

2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the
left column.
A list reveals all the devices installed in your computer.
To find out information about system hardware components and the system BIOS version number, press
fn+esc.
Locating software
To find out what software is installed on your computer:
▲From the Start screen, click the down arrow in the lower-left corner of the screen.
8 Chapter 2 External component identification

Display
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models
allow you to video conference and chat online using
streaming video.
To use the webcam, from the Start screen, type camera,
and then select Camera from the list of applications.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and
then select the HP Support Assistant app.
Display 9

Buttons and speakers
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off
the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select
Power and sleep settings, and then select Power
and sleep from the list of applications.
(2) Speakers (2) Produce sound.
10 Chapter 2 External component identification

Keys
Item Component Description
(1) esc key Reveals system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the bkey or the esc key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows logo key again will
return you to the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
(5) num lk key Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.
Alternates between the navigational and numeric
functions on the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an
external numeric keypad.
Keys 11

Lights
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power to
the display and other unneeded components.
●Off: The computer is off or in Hibernation.
Hibernation is an energy-saving state that uses the
least amount of power.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a WLAN
device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber
when all wireless devices are off.
(4) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
12 Chapter 2 External component identification