HP 240 14 inch G9 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Legal information
© Copyright 2022 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Iris, and Pentium are trademarks
of Intel Corporation or its subsidiaries in
the U.S. and/or other countries. NVIDIA and
GeForce are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. Microsoft and Windows
are either registered trademarks or trademarks
of Microsoft Corporation in the United States
and/or other countries. USB Type-C® and
USB-C® are registered trademarks of USB
Implementers Forum. Miracast® is a registered
trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: March 2022
Document Part Number: N06854-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in
S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain
default settings, features, and apps cannot
be changed. Some accessories and apps
that are compatible with Windows may not
work (including some antivirus, PDF writers,
driver utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description................................................................................................................................................................1
2 Getting to know your computer.............................................................................................................................................5
Right side ...........................................................................................................................................................................5
Left side .............................................................................................................................................................................6
Display................................................................................................................................................................................7
Low blue light mode (select products only) ..............................................................................................................7
Keyboard area....................................................................................................................................................................8
Touchpad settings and components .........................................................................................................................9
Touchpad settings..............................................................................................................................................9
Adjusting touchpad settings......................................................................................................................9
Turning on the touchpad............................................................................................................................9
Touchpad components ......................................................................................................................................9
Lights........................................................................................................................................................................10
Button, speakers, and ngerprint reader................................................................................................................11
Special keys..............................................................................................................................................................13
Bottom ............................................................................................................................................................................13
Labels...............................................................................................................................................................................14
3 Illustrated parts catalog ......................................................................................................................................................17
Computer major components..........................................................................................................................................17
Display assembly subcomponents..................................................................................................................................19
Miscellaneous parts.........................................................................................................................................................21
4 Removal and replacement procedures preliminary requirements.....................................................................................23
Tools required ..................................................................................................................................................................23
Service considerations.....................................................................................................................................................23
Plastic parts .............................................................................................................................................................23
Cables and connectors.............................................................................................................................................23
Drive handling..........................................................................................................................................................23
Electrostatic discharge information................................................................................................................................24
Generating static electricity ....................................................................................................................................24
Preventing electrostatic damage to equipment .....................................................................................................25
Personal grounding methods and equipment ........................................................................................................25
Grounding the work area .........................................................................................................................................26
Recommended materials and equipment...............................................................................................................26
Cleaning your computer...................................................................................................................................................27
Enabling HP Easy Clean (select products only) .......................................................................................................27
Removing dirt and debris from your computer.......................................................................................................27
Cleaning your computer with a disinfectant ...........................................................................................................28
Caring for wood veneer (select products only) .......................................................................................................29
v

Packaging and transporting guidelines ..........................................................................................................................29
Accessing support information .......................................................................................................................................29
5 Removal and replacement procedures for authorized service provider parts...................................................................32
Component replacement procedures..............................................................................................................................32
Preparation for disassembly ...................................................................................................................................32
Computer feet..........................................................................................................................................................32
Bottom cover............................................................................................................................................................33
Battery .....................................................................................................................................................................35
Hard drive.................................................................................................................................................................35
WLAN module...........................................................................................................................................................37
Memory module.......................................................................................................................................................39
Solid-state drive ......................................................................................................................................................40
Speakers...................................................................................................................................................................41
Power connector ......................................................................................................................................................42
Touchpad click board ...............................................................................................................................................43
Touchpad..................................................................................................................................................................44
USB/power button board.........................................................................................................................................45
Fan............................................................................................................................................................................46
System board ...........................................................................................................................................................47
Heat sink assembly ..................................................................................................................................................49
Display assembly .....................................................................................................................................................51
Top cover with keyboard..........................................................................................................................................58
6 Using Setup Utility (BIOS) ....................................................................................................................................................59
Starting Setup Utility (BIOS) ............................................................................................................................................59
Updating Setup Utility (BIOS) ..........................................................................................................................................59
Determining the BIOS version .................................................................................................................................59
Preparing for a BIOS update ....................................................................................................................................60
Downloading a BIOS update ............................................................................................................................60
Installing a BIOS update...................................................................................................................................60
7 Backing up, restoring, and recovering .................................................................................................................................62
Backing up information and creating recovery media ....................................................................................................62
Using Windows tools for backing up .......................................................................................................................62
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................62
Restoring and recovering your system............................................................................................................................62
Creating a system restore .......................................................................................................................................63
Restoring and recovery methods ............................................................................................................................63
Recovering using HP Recovery media .....................................................................................................................63
Changing the computer boot order .........................................................................................................................64
Using HP Sure Recover (select products only).........................................................................................................64
8 Using HP PC Hardware Diagnostics .....................................................................................................................................65
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................65
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ............................................................65
Accessing HP PC Hardware Diagnostics Windows...................................................................................................65
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................65
vi

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....................66
Downloading HP PC Hardware Diagnostics Windows .............................................................................................66
Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........................................66
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................66
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)........66
Installing HP PC Hardware Diagnostics Windows....................................................................................................67
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................67
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code....................................................................67
Starting HP PC Hardware Diagnostics UEFI .............................................................................................................67
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ....................................................................68
Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................68
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..........68
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .........................................................69
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................................69
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..................................................69
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................69
Customizing Remote HP PC Hardware Diagnostics UEFI settings ..........................................................................69
9 Specications.......................................................................................................................................................................71
Computer specications ..................................................................................................................................................71
35.6 cm (14.0 in) display specications ..........................................................................................................................72
Hard drive specications .................................................................................................................................................72
Solid-state drive specications .......................................................................................................................................73
10 Statement of memory volatility........................................................................................................................................74
Current BIOS steps...........................................................................................................................................................74
Nonvolatile memory usage .............................................................................................................................................76
Questions and answers ...................................................................................................................................................78
Using HP Sure Start (select products only) .....................................................................................................................80
11 Power cord set requirements ............................................................................................................................................81
Requirements for all countries........................................................................................................................................81
Requirements for specic countries and regions............................................................................................................81
12 Recycling............................................................................................................................................................................83
Index ........................................................................................................................................................................................84
vii

viii

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 240 14 inch G9 Notebook PC
Processor Intel® Pentium® N6000 (1.1 GHz [up to 3.3 GHz], 4 cores, 4 MB cache, 6 W)
Intel Celeron® N5100 (1.1 GHz [up to 2.8 GHz], 4 MB cache, 4 cores, 6 W)
Intel Celeron N4500 (1.1 GHz [up to 2.8 GHz], 4 MB cache, 2 cores, 6 W)
Graphics Supports HD decode, DX12, and HDMI
Internal graphics
Intel UHD Graphics
Panel 35.6 cm (14.0 in), white light-emitting diode (WLED), antiglare, embedded DisplayPort (eDP), narrow bezel,
anti-glare, micro-edge
High denition (HD) (1366 × 768), standard viewing angle (SVA) 45, 250 nits
Full high-denition (FHD) (1920 × 1080), ultrawide viewing angle (UWVA), sRGB 100%, 400 nits
FHD, UWVA 45, 250 nits
Memory Two memory module slots
Memory is not customer accessible/non-upgradeable
DDR4-3200 and DDR4-2933 dual-channel support
Supports up to 8 GB of system RAM in the following congurations:
●8 GB (8 GB × 1)
●4 GB (4 GB × 1)
Primary storage Single hard drive congurations, 6.35 cm (2.5 in), 7.0/7.2 mm, SATA hard drives
1 TB, 5400 rpm, 7.2 mm
500 GB, 7200 rpm, 7.0 mm
500 GB, 5400 rpm, 7.0 mm
PCIe, NVMe, M.2 solid-state drives
256 GB
128 GB, TLC
embedded MultiMedia Controller (eMMC) v5.0
64 GB
Camera HP TrueVision HD Camera: Indicator LED, USB2.0, HD BSI sensor, f2.0
720p by 30 frames per second
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Single digital microphone
HP Webcam: VGA camera, indicator LED, USB2.0, f2.4
640 × 480 by 30 frames per second
Single digital microphone
Audio Dual speakers
Far Field Cortana
RJ-45 (network) Integrated 10/100/1000 GbE LAN
Wireless networking Compatible with Miracast®-certied devices
Integrated Wireless options with dual antennas
Realtek 802.11b/g/n/a/ac (2x2) MU-MIMO supported and Bluetooth® 5
Realtek 8852BE Wi-Fi® 6 Bluetooth 5.2 WLAN
Integrated Wireless options with single antenna
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external monitor connected)
HDMI v1.4 supporting: up to 1920 × 1080 @ 60 Hz
USB 3.2 Gen 1 Type-C
(2) USB 3.2 Gen 1 Type-A
RJ-45 (network) jack
Audio-out (headphone)/audio-in (microphone) combo jack
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full-size, textured, island-style keyboard, backlit
Full-size, textured, island-style keyboard, not backlit
Touchpad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled by default
Power requirements Battery (prismatic/polymer)
3 cell, 41 Whr
Battery life enhancement
Supports battery fast charge, 45 mins/50% charge
AC adapter, standard barrel
45 W Smart, nPFC, right angle, 4.5 mm
45 W Smart, nPFC, 4.5 mm, EM
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
65 W Smart, nPFC, 4.5 mm, standard barrel
65 W Smart, nPFC, 4.5 mm, right angle
65 W Smart, nPFC, 4.5 mm, EM
Power cord (C5)
1 m (3.3 ft), conventional
Security Mini security cable slot
Fingerprint reader
Supports Trusted Platform Module (TPM) 2.0
Operating system FreeDOS 3.0
Windows® 11 Home 64
Windows 11 Home 64 Advanced
Windows 11 Home 64 Advanced Single Language
Windows 11 Home 64 Chinese Market CPPP
Windows 11 Home 64 High-end Chinese Market CPPP
Windows 11 Home 64 Plus
Windows 11 Home 64 Plus Single Language
Windows 11 Home 64 Plus Single Language Africa Market PPP
Windows 11 Home 64 Plus Single Language APAC EM PPP
Windows 11 Home 64 Plus Single Language India Market PPP
Windows 11 Home 64 Plus Single Language Indonesia Market PPP
Windows 11 Home 64 Single Language
Windows 11 Home 64 Single Language Africa Market PPP
Windows 11 Home 64 Single Language APAC EM PPP
Windows 11 Home 64 Single Language India Market PPP
Windows 11 Home 64 Single Language Indonesia Market PPP
Windows 11 Home 64 StF MSNA for Higher Education
Windows 11 Pro 64
Windows 11 Pro 64 Chinese Market
Windows 11 Pro 64 Entry
Windows 11 Pro 64 Entry Chinese Market
Windows 11 Pro 64 StF MSNA Entry
Windows 11 Pro 64 StF MSNA Entry Emerging Market
Windows 11 Pro 64 StF MSNA Standard
Windows 11 Pro 64 StF MSNA Strategic
Product description 3

Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 11 Pro 64 Value
Windows 11 Pro 64 Value Chinese Market
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description

Getting to know your computer2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed port (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices (such as a smartphone)
when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) HDMI port Connects an optional video or audio device, such as a high
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
Getting to know your computer 5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(4) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(5) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(6) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
(2) USB Type-C® port Connects a USB device, provides data transfer, and (for select
products) charges small devices (such as a smartphone) when
the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) Drive light ●Blinking white: The hard drive is being accessed.
6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)
Component Description
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(4) Power light ●On: The computer is on.
●Blinking: (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power
saving state that uses the least amount of power.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Display 7

Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Internal microphones (2) Record sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
8 Chapter 2 Getting to know your computer

NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad settings and components
Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Touchpad settings and components 9

Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Identify the lights on the computer.
10 Chapter 2 Getting to know your computer

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Button, speakers, and ngerprint reader
Identify the computer buttons, speakers, and ngerprint reader.
Button, speakers, and ngerprint reader 11

Table 2-6 Button, speakers, and ngerprint reader, and their descriptions
Component Description
(1) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power and sleep settings:
▲Right-click the Power icon , and then select Power
and sleep settings.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Speakers (2) Produce sound.
(4) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
12 Chapter 2 Getting to know your computer