HP ZBook Power G10 Manual

Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Legal information
© Copyright 2023 HP Development
Company, L.P.
AMD, Radeon, and Ryzen are trademarks
of Advanced Micro Devices, Inc. Bluetooth
is a trademark owned by its proprietor and
used by HP Inc. under license. Bluetooth is a
trademark owned by its proprietor and used
by HP Inc. under license. The terms HDMI,
HDMI High-Definition Multimedia Interface,
and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing
Administrator, Inc. Intel and Thunderbolt
are trademarks of Intel Corporation or
its subsidiaries in the U.S. and/or other
countries. MediaTek is a trademark of
MediaTek Inc. Microsoft and Windows are
either registered trademarks or trademarks
of Microsoft Corporation in the United
States and/or other countries. NVIDIA,
GeForce RTX, and RTX are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries.
NVMe is a registered trademark of NVM
Express. PCIe is a US registered trademark
and/or service mark of PCI-SIG. Tile,
Inc. Realtek™ is a trademark of Realtek
Semiconductor Corporation. TILE, and the
TILE design are trademarks of Tile, Inc.
USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Wi-Fi is a
registered trademark of the Wi-Fi Alliance®.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2023
Document Part Number: N49855-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all
editions or versions of Windows. Systems
may require upgraded and/or separately
purchased hardware, drivers, software
or BIOS update to take full advantage
of Windows functionality. Windows is
automatically updated, which is always
enabled. High-speed internet and Microsoft
account required. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
If your product ships with Windows in S
Mode: Windows in S Mode works exclusively
with apps from the Microsoft Store within
Windows. Certain default settings, features,
and apps cannot be changed. Some
accessories and apps that are compatible
with Windows may not work (including some
antivirus, PDF writers, driver utilities, and
accessibility apps), and performance may
vary, even if you switch out of S Mode. If you
switch to Windows, you cannot switch back
to S Mode. Learn more at Windows.com/
SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.
iii

Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Components........................................................................................................................................................................................................................................... 5
Right........................................................................................................................................................................................................................................................ 5
Left...........................................................................................................................................................................................................................................................6
Display ...................................................................................................................................................................................................................................................7
Auto Lock and Awake.......................................................................................................................................................................................................7
Low blue light mode (select products only)......................................................................................................................................................7
Keyboard area................................................................................................................................................................................................................................. 9
Touchpad .................................................................................................................................................................................................................................9
Touchpad settings ................................................................................................................................................................................................. 9
Adjusting touchpad settings...............................................................................................................................................................9
Turning on the touchpad ........................................................................................................................................................................9
Touchpad components ......................................................................................................................................................................................9
Lights ........................................................................................................................................................................................................................................10
Power button, speakers, and fingerprint reader....................................................................................................................................... 12
Special keys.........................................................................................................................................................................................................................13
Bottom ................................................................................................................................................................................................................................................14
Rear ......................................................................................................................................................................................................................................................15
Labels ..................................................................................................................................................................................................................................................15
Using Tile (select products only).......................................................................................................................................................................................17
3 Illustrated parts catalog ..............................................................................................................................................................................................................18
Computer major components........................................................................................................................................................................................... 18
Display assembly subcomponents.............................................................................................................................................................................. 22
Cables................................................................................................................................................................................................................................................ 23
Miscellaneous parts.................................................................................................................................................................................................................24
4 Removal and replacement procedures preliminary requirements............................................................................................................. 28
Tools required ............................................................................................................................................................................................................................... 28
Service considerations......................................................................................................................................................................................................... 28
Plastic parts........................................................................................................................................................................................................................ 28
Cables and connectors.............................................................................................................................................................................................. 28
Drive handling ................................................................................................................................................................................................................... 28
Electrostatic discharge information............................................................................................................................................................................ 29
Generating static electricity...................................................................................................................................................................................29
Preventing electrostatic damage to equipment......................................................................................................................................30
Personal grounding methods and equipment...........................................................................................................................................30
Grounding the work area............................................................................................................................................................................................ 31
Recommended materials and equipment.....................................................................................................................................................31
iv

Cleaning your computer....................................................................................................................................................................................................... 32
Enabling HP Easy Clean (select products only)........................................................................................................................................ 32
Removing dirt and debris from your computer......................................................................................................................................... 32
Cleaning your computer with a disinfectant...............................................................................................................................................33
Caring for wood veneer (select products only) ........................................................................................................................................34
Packaging and transporting guidelines.....................................................................................................................................................................34
Accessing support information ......................................................................................................................................................................................35
5 Removal and replacement procedures for authorized service provider parts..................................................................................37
Component replacement procedures ........................................................................................................................................................................37
Preparation for disassembly...................................................................................................................................................................................37
Bottom cover ......................................................................................................................................................................................................................37
Battery....................................................................................................................................................................................................................................39
Memory modules............................................................................................................................................................................................................40
Solid-state drive............................................................................................................................................................................................................... 42
WLAN module.................................................................................................................................................................................................................... 43
RTC battery ......................................................................................................................................................................................................................... 45
Card reader board .........................................................................................................................................................................................................46
NFC module ........................................................................................................................................................................................................................48
Touchpad ..............................................................................................................................................................................................................................49
Fans ..........................................................................................................................................................................................................................................50
Fingerprint reader board........................................................................................................................................................................................... 52
Sensor board ....................................................................................................................................................................................................................53
System board ....................................................................................................................................................................................................................54
Speakers................................................................................................................................................................................................................................57
Heat sink ...............................................................................................................................................................................................................................58
Display assembly............................................................................................................................................................................................................59
Top cover with keyboard............................................................................................................................................................................................66
6 Troubleshooting guide..................................................................................................................................................................................................................68
Resources .......................................................................................................................................................................................................................................68
General troubleshooting steps........................................................................................................................................................................................69
Identify the issue.............................................................................................................................................................................................................69
1. Understand the issue....................................................................................................................................................................................70
Boot-up sequence ....................................................................................................................................................................................70
Failure classification...............................................................................................................................................................................70
2. Examine the environment..........................................................................................................................................................................72
3. Perform a visual inspection of hardware.......................................................................................................................................72
4. Update BIOS and drivers...........................................................................................................................................................................73
Manually updating BIOS and drivers..........................................................................................................................................73
Remotely deploying the BIOS and drivers ..............................................................................................................................73
Analyze the issue.............................................................................................................................................................................................................73
5. Remove or uninstall recently added hardware, software ..................................................................................................73
6. HP Hardware Diagnostics and Tools.................................................................................................................................................73
HP PC Hardware Diagnostics (UEFI)............................................................................................................................................74
HP BIOS Configuration Utility (BCU)............................................................................................................................................75
HP Image Diagnostic Tool ...................................................................................................................................................................76
HP Thermal Monitor.................................................................................................................................................................................76
v

Non HP diagnostics tools ....................................................................................................................................................................76
7. Status lights, blinking light codes, troubleshooting lights, and POST error messages ................................76
Status lights ..................................................................................................................................................................................................76
Blinking light codes..................................................................................................................................................................................77
POST error messages...........................................................................................................................................................................78
Resolve the issue............................................................................................................................................................................................................ 79
8. Hard reset............................................................................................................................................................................................................ 79
9. Soft reset (Default Settings)...................................................................................................................................................................80
10. Reseat cables and connections .......................................................................................................................................................80
11. Test with minimum configuration........................................................................................................................................................81
Essential hardware configuration.................................................................................................................................................81
Safe mode ..................................................................................................................................................................................................... 82
12. Test with verified working configuration (hardware or operating system)......................................................... 82
13. Replace the system board.....................................................................................................................................................................83
Verify solution....................................................................................................................................................................................................................83
Helpful Hints ..................................................................................................................................................................................................................................84
At startup..............................................................................................................................................................................................................................84
During operation .............................................................................................................................................................................................................84
Consulting with HP Service.....................................................................................................................................................................................85
Common issues and possible solutions...................................................................................................................................................................86
Power-on issues...............................................................................................................................................................................................................86
No power....................................................................................................................................................................................................................86
Intermittent power-on, shutdown, reboot...........................................................................................................................................88
AC adapter issue.................................................................................................................................................................................................89
Battery not recognized, not charging...................................................................................................................................................89
Battery discharges too fast......................................................................................................................................................................... 92
Burnt smell ............................................................................................................................................................................................................... 92
POST ........................................................................................................................................................................................................................................93
No video (with power) .......................................................................................................................................................................................93
Blinking lights..........................................................................................................................................................................................................94
Diagnostic error messages.........................................................................................................................................................................95
BIOS password .....................................................................................................................................................................................................95
Performance (OS)...........................................................................................................................................................................................................96
Intermittent shutdown......................................................................................................................................................................................96
Blue screen ..............................................................................................................................................................................................................98
Freeze at Windows Logo (hang or lockup).........................................................................................................................................99
Electromagnetic Interference (EMI).....................................................................................................................................................100
No wake up..............................................................................................................................................................................................................101
Unresponsive........................................................................................................................................................................................................102
Slow performance ............................................................................................................................................................................................103
HP Smart Adapter warning message.................................................................................................................................................103
Incorrect time and date ................................................................................................................................................................................104
Display..................................................................................................................................................................................................................................105
Display anomalies.............................................................................................................................................................................................105
Symptom ......................................................................................................................................................................................................105
Quick check................................................................................................................................................................................................106
HP PC Hardware Diagnostics (UEFI) for video test........................................................................................................106
Display assembly diagram..............................................................................................................................................................106
vi

Dead pixel.................................................................................................................................................................................................................107
No video (internal) ..............................................................................................................................................................................................107
No video (external).............................................................................................................................................................................................107
DisplayPort/VGA ................................................................................................................................................................................................108
HDMI ...........................................................................................................................................................................................................................108
No or bad external video via docking..................................................................................................................................................109
Incorrect or missing color/distorted image....................................................................................................................................109
Touch screen..........................................................................................................................................................................................................110
I/O devices ........................................................................................................................................................................................................................... 111
Keyboard....................................................................................................................................................................................................................111
Keyboard pointing stick (select products only)............................................................................................................................. 112
Keyboard backlight............................................................................................................................................................................................113
Touchpad .................................................................................................................................................................................................................. 113
Network connectivity (RJ-45 jack)..........................................................................................................................................................114
Network connectivity wireless (WLAN) ..............................................................................................................................................114
WWAN......................................................................................................................................................................................................................... 115
USB ...............................................................................................................................................................................................................................115
Smart card reader .............................................................................................................................................................................................116
Speaker, headphone - audio issues.......................................................................................................................................................117
Thunderbolt (TB) ..................................................................................................................................................................................................118
Storage..................................................................................................................................................................................................................................119
Hard drive or solid-state drive not recognized.............................................................................................................................120
No boot to operating system (no read-write error) .................................................................................................................... 121
Read-write error ................................................................................................................................................................................................. 122
Slow performance ............................................................................................................................................................................................ 123
Blue screen (BSOD) error............................................................................................................................................................................ 123
Noisy hard drive.................................................................................................................................................................................................. 123
Mechanical.........................................................................................................................................................................................................................124
Noise (sound).........................................................................................................................................................................................................124
Fan runs constantly ......................................................................................................................................................................................... 125
Thermal shutdown (hot)................................................................................................................................................................................ 126
Additional information...........................................................................................................................................................................................................127
Acronyms.............................................................................................................................................................................................................................127
Blinking lights and boot error codes...............................................................................................................................................................128
Processor not executing code.................................................................................................................................................................129
BIOS recovery code unable to find valid BIOS recovery image...................................................................................... 129
Memory module error....................................................................................................................................................................................129
Graphics Controller Error (No Controller)........................................................................................................................................ 129
Failure System Board Error........................................................................................................................................................................130
Intel Trusted Execution Technology (TXT) Error ...........................................................................................................................130
Sure Start unable to find valid BIOS Boot Block image.........................................................................................................130
Sure Start has identified a problem (Manual Recovery Policy Set)..............................................................................130
POST error messages and user actions......................................................................................................................................................131
Routine maintenance for performance improvement ......................................................................................................................133
Common blue screen error messages ........................................................................................................................................................133
Error message list.............................................................................................................................................................................................133
Bug check symbolic names.......................................................................................................................................................................134
Microsoft general troubleshooting of Windows bug check codes...............................................................................134
vii

Use Windows Debugging Tool.............................................................................................................................................................................134
Windows Software Development Kit (SDK)....................................................................................................................................135
Display issue: pixel anomalies.............................................................................................................................................................................138
Cable management....................................................................................................................................................................................................140
Connector types ...........................................................................................................................................................................................................140
Flex cable.................................................................................................................................................................................................................140
Horizontal cable insertion............................................................................................................................................................................ 141
Multiple-pin horizontal connector (LVDS cable to display panel).................................................................................... 141
Multiple-pin vertical connector (LVDS cable to system board)........................................................................................ 142
7 Backing up, restoring, and recovering.............................................................................................................................................................................143
Backing up information and creating recovery media.................................................................................................................................143
Using Windows tools for backing up...............................................................................................................................................................143
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).......................143
Restoring and recovering your system....................................................................................................................................................................143
Creating a system restore ....................................................................................................................................................................................144
Restoring and recovery methods.....................................................................................................................................................................144
Recovering using HP Recovery media..........................................................................................................................................................144
Changing the computer boot order ................................................................................................................................................................ 145
Using HP Sure Recover (select products only)........................................................................................................................................145
8 Computer Setup (BIOS), TPM, and HP Sure Start ..................................................................................................................................................146
Using Computer Setup ........................................................................................................................................................................................................146
Navigating and selecting in Computer Setup ........................................................................................................................................146
Restoring factory settings in Computer Setup.......................................................................................................................................146
Updating the BIOS ........................................................................................................................................................................................................147
Determining the BIOS version ..................................................................................................................................................................147
Preparing for a BIOS update......................................................................................................................................................................147
Downloading a BIOS update..........................................................................................................................................................148
Installing a BIOS update....................................................................................................................................................................148
Changing the boot order using the f9 prompt ........................................................................................................................................148
TPM BIOS settings (select products only) ............................................................................................................................................................149
Using HP Sure Start (select products only)...........................................................................................................................................................149
9 Using HP PC Hardware Diagnostics................................................................................................................................................................................150
Using HP PC Hardware Diagnostics Windows (select products only)..............................................................................................150
Using an HP PC Hardware Diagnostics Windows hardware failure ID code.....................................................................150
Accessing HP PC Hardware Diagnostics Windows............................................................................................................................150
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant...............................................150
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)........... 151
Downloading HP PC Hardware Diagnostics Windows....................................................................................................................... 151
Downloading the latest HP PC Hardware Diagnostics Windows version from HP............................................ 151
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store...................................... 151
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) .............................................................................................................................................................................................................................. 151
Installing HP PC Hardware Diagnostics Windows................................................................................................................................ 152
Using HP PC Hardware Diagnostics UEFI .............................................................................................................................................................. 152
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code................................................................................ 152
viii

Starting HP PC Hardware Diagnostics UEFI............................................................................................................................................. 152
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)......................................................................................................................................................................................................................................... 153
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive.................................................................................153
Downloading the latest HP PC Hardware Diagnostics UEFI version...........................................................................153
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) .............................................................................................................................................................................................................................154
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).................................................................154
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................................................................. 154
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version.......................................................154
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.............................. 154
Customizing Remote HP PC Hardware Diagnostics UEFI settings..........................................................................................155
10 Specifications................................................................................................................................................................................................................................156
Computer specifications...................................................................................................................................................................................................156
Display specifications..........................................................................................................................................................................................................156
Solid-state drive specifications .....................................................................................................................................................................................157
11 Statement of memory volatility..........................................................................................................................................................................................159
Current BIOS steps ................................................................................................................................................................................................................159
Nonvolatile memory usage ............................................................................................................................................................................................... 161
Questions and answers.......................................................................................................................................................................................................161
Using HP Sure Start (select products only)...........................................................................................................................................................163
12 Power cord set requirements..............................................................................................................................................................................................164
Requirements for all countries ......................................................................................................................................................................................164
Requirements for specific countries and regions...........................................................................................................................................164
13 Recycling............................................................................................................................................................................................................................................166
Index...............................................................................................................................................................................................................................................................167
ix

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ZBook Power 15.6 inch G10 A Mobile Workstation PC
Processors AMD® Ryzen™ processors
AMD Ryzen 9 PRO 7940HS (4.0 GHz, up to 5.2 GHz AMD Boost Technology, 8 cores, 16 MB L3 cache,
35 W)
AMD Ryzen 9 7940HS (4.0 GHz, up to 5.2 GHz AMD Boost Technology, 8 cores, 16 MB L3 cache, 35 W)
AMD Ryzen 7 PRO 7840HS (3.8 GHz, up to 5.1 GHz AMD Boost Technology, 8 cores, 16 MB L3 cache, 35 W)
AMD Ryzen 7 7840HS (3.8 GHz, up to 5.1 GHz AMD Boost Technology, 8 cores, 16 MB L3 cache, 45 W)
AMD Ryzen 5 PRO 7640HS (4.3 GHz, up to 5.0 GHz AMD Boost Technology, 6 cores, 16 MB L3 cache,
35 W)
AMD Ryzen 5 7640HS (3.0 GHz, up to 5.0 GHz AMD Boost Technology, 6 cores, 16 MB L3 cache, 45 W)
Graphics Internal graphics
Radeon® NAVI 3 Graphics
External graphics
NVIDIA® GeForce RTX® 4050
NVIDIA RTX® A2000
NVIDIA RTX A1000
Display 39.6 cm (15.6 in), Quad High Definition (QHD) 2560 × 1440, antiglare, ultrawide viewing angle (UWVA),
100% sRGB, low blue light, bent display panel, 300 nits
5 MP + IR camera
Embedded DisplayPort™ (eDP) 1.4 + Panel Self-Refresh (PSR2), 120 Hz
39.6 cm (15.6 in), Full High Definition (FHD) 1920 × 1080, antiglare, UWVA, bent display panel
White light-emitting diode (WLED), antiglare, 45% National Television Standards Committee (NTSC), 250
nits, no camera
WLED, 45% NTSC, eDP, 5 MP + IR camera, 250 nits, HD camera
WLED, 45% NTSC, eDP, 5 MP + IR camera, 250 nits, HD camera, touch-on panel (TOP)
LED, 45% NTSC, eDP, 5 MP + IR camera, touch-on panel (TOP), 250 nits
LED, 45% NTSC, eDP, 5 MP + IR camera, 250 nits
LED, 45% NTSC, low blue light, 5 MP + IR camera, 400 nits
LED, 45% NTSC, low blue light, 400 nits
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Memory Two memory module slots (small outline dual in-line memory modules (SODIMMs) supporting up to 64
GB of RAM
DDR5-5600 dual-channel support
Supports the following configurations:
●64 GB (32 × 2)
●32 GB (16 × 2 or 32 × 1)
●16 GB (8 × 2 or 1 × 16)
●8 GB (8 × 1)
Primary storage PCIe®, (Non-Volatile Memory Express) NVMe®, M.2 2280 solid-state drives
●4 TB, PCIe-4 × 4, Three Layer Cell (TLC)
●4 TB, PCIe-4 × 4, TLC (second)
●2 TB, PCIe-4 × 4, TLC
●2 TB, PCIe-4 × 4, TLC (second)
●1 TB, PCIe-4 × 4, TLC
●1 TB, PCIe-4 × 4, TLC (second)
●512 GB, PCIe-4 × 4, TLC
●512 GB, PCIe-4 × 4, TLC (second)
●512 GB, PCIe, value
●512 GB, PCIe-4 × 4, TLC, self-encrypted (SED), OPAL2, TLC
●512 GB, PCIe-4 × 4, TLC, self-encrypted (SED), OPAL2, TLC (second)
Redundant Array of Independent Discs (RAID)
NVMe RAID 0
NVME RAID 1
Audio and video Dual speakers
Camera (select products only)
5 MP, wide field-of-view (WFOV), fixed, infrared (IR)
HD, WFOV, fixed
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Wireless Wireless Local Area Network (WLAN) (select products only)
●MediaTek™ RZ616 Wi-Fi® 6E Bluetooth® 5.3 AIM-T WLAN
●Realtek™ 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN
Supports UEFI Wi-Fi
Supports HP Connection Optimizer
Supports HP Extended Range Wireless Lan
Intel® Bluetooth audio offload
UNII-4 5GHz channel (US only)
Supports Indonesia New Band
Wi-Fi DASH
Supports WLAN and BT PLDR
Supports SAR solution using motion (select products only)
MU-MIMO support
Near Field Communication (NFC) (select products only)
NFC Mirage WNC XRAV-1 Near Field Communication Module
Wired LAN ●Realtek RTL8111H(S)-CG 10/100/1000M Ethernet Controller (Non-DASH QFN32)
●Realtek RTL8111FPH-CG 10/100/1000M Ethernet Controller
Supports MAC address pass through (MAPT) for MSC platforms
Supports S0/S4/S5 MAPT (via out of band) (using dock NIC support)
Supports S0 MAPT (via in band) (using adapter NIC support)
BIOS Support RTXMAC for MAPT (via in band) (using adapter/dock NIC support)
Supports Wake On LAN (WOL) for MSC platforms
Supports S0ix/S4/S5 WOL (via out of band) (using dock NIC support)
Sensor HP Sure Platform
Ports Audio-out (headphone)/audio-in (microphone) combo jack
RJ-45 (network) connector
USB 3.1 Gen 1 Type-C®
USB 3.1 Gen 1 Type A (3)
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard with numeric keypad (spill resistant)
Backlit
Not backlit
Touchpad
Clickpad with image sensor
Product description 3

Table 1-1 Product components and their descriptions (continued)
Category Description
Power requirements Battery
6 cell, 83 Whr, polymer, HP Long Life
HP Fast Charge Technology
Smart AC adapter
150 W, power correction factor (PFC), right angle, slim, 3 pin, 4.5 mm
120 W, PFC, right angle, 4.5 mm
Power cord
C5, 1.0 m (3.3 ft) with tag
C5, 1.0 m (3.3 ft), premium with tag
C5, 1.0 m (3.3 ft), straight, premium, HF
C5, 1.0 m (3.3 ft), straight, conventional, HF
Security Active SmartCard (select products only)
Fingerprint sensor (select products only)
Trusted Platform Module (TPM) 2.0
Operating system Windows® 11 Pro
Windows 11 Pro Education
Windows 11 Home - HP recommends Windows 11 Pro for Business
Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business
Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing
Agreement)
Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)
FreeDOS
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description

Components2
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices .
To access this guide:
■Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(2) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
(3) USB SuperSpeed 5 Gbps port with HP Sleep
and Charge
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
Components 5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(4) USB Type-C® power connector and
Thunderbolt™ port with HP Sleep and Charge
and DisplayPort™ output
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt
docking station.
(5) Power connector Connects an AC adapter.
(6) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●Off: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery
level, the battery light begins blinking rapidly.
●Off: The battery is not charging.
Left
Use the illustration and table to identify the components on the left side of the computer.
6Chapter 2 Components

Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the computer from being mishandled
or stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(3) USB SuperSpeed 5 Gbps powered port Connects and supplies power to a USB device, provides high-
speed data transfer, and (for select products) charges small
devices (such as a smartphone) when the computer is on or
in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
(4) HDMI® port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface® (HDMI) device.
(5) Smart card reader Supports optional smart cards.
Display
Use the illustration and table to identify the display components.
Auto Lock and Awake
Auto Lock and Awake monitors your presence in front of the computer to save power and add security.
When you step away from the computer, the proximity sensor puts the computer into the Sleep state.
When you return to the computer, the sensor recognizes you and wakes the computer automatically.
Auto Lock and Awake is turned on by default.
To access Auto Lock and Awake:
1. Select the Start button, select Settings, select System, and then select Power & battery.
2. Select Screen and sleep, and then follow the on-screen instructions.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide . It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Display 7

Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) WWAN antennas* (2) (select products only) Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Camera lights (2) On: One or more cameras are in use.
(5) Cameras (2) Allow you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(6) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras,
when one camera lens is revealed and ready to use, the other is
concealed.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your
country or region.
To access this guide:
■Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
8 Chapter 2 Components

Keyboard area
Keyboards can vary by language.
NOTE: The keyboard, including the function keys and power key (select products only), is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Keyboard area 9

Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Use the illustration and table to identify the lights on the computer.
10 Chapter 2 Components

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is off.
●Off: Computer sound is on.
(3) Microphone mute light ●On: Microphone is off.
●Off: Microphone is on.
(4) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in
the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
●Off: Depending on your computer model, the computer
is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
(5) Num lk light On: Num lk is on.
(6) Fn lock light On: The fn key is locked.
Lights 11