HP ENVY Manual

HP ENVY Notebook
HP ENVY TouchSmart Notebook
HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2013
Document Part Number: 715237-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ........................................................................................................................................ 1
Service tag and PCID label .................................................................................................................. 4
Service tag ........................................................................................................................... 4
PCID label ............................................................................................................................ 5
2 External component identification ................................................................................................................ 6
Display .................................................................................................................................................. 6
Buttons and speakers ........................................................................................................................... 7
Keys ..................................................................................................................................................... 8
Lights .................................................................................................................................................... 9
TouchPad ........................................................................................................................................... 10
Left side .............................................................................................................................................. 10
Right side ........................................................................................................................................... 11
Bottom ................................................................................................................................................ 13
3 Illustrated parts catalog ............................................................................................................................... 15
Computer major components ............................................................................................................. 15
Display assembly subcomponents ..................................................................................................... 20
Miscellaneous parts ............................................................................................................................ 20
Mass storage devices ......................................................................................................................... 22
Miscellaneous parts ............................................................................................................................ 22
Sequential part number listing ............................................................................................................ 23
4 Removal and replacement procedures preliminary requirements ........................................................... 27
Tools required .................................................................................................................................... 27
Service considerations ....................................................................................................................... 27
Plastic parts ....................................................................................................................... 27
Cables and connectors ...................................................................................................... 28
Drive handling .................................................................................................................... 28
Grounding guidelines ......................................................................................................................... 29
Electrostatic discharge damage ......................................................................................... 29
Packaging and transporting guidelines ............................................................. 30
Workstation guidelines ...................................................................................... 30
Equipment guidelines ........................................................................................ 31
vii

5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 32
Component replacement procedures ................................................................................................. 32
Battery ............................................................................................................................... 33
Service cover ..................................................................................................................... 34
Hard drive .......................................................................................................................... 34
Memory modules ............................................................................................................... 37
WLAN module .................................................................................................................... 38
Optical drive ....................................................................................................................... 41
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 44
Component replacement procedures ................................................................................................. 44
Display panel ..................................................................................................................... 45
RTC battery ....................................................................................................................... 49
Base enclosure .................................................................................................................. 50
Front speakers ................................................................................................................... 53
Optical drive board ............................................................................................................. 55
Subwoofer .......................................................................................................................... 56
Display hinges and top cover ............................................................................................. 58
Display panel cable assembly ........................................................................................... 60
Webcam assembly ............................................................................................................ 61
WLAN antenna cables ....................................................................................................... 62
USB/Audio board ............................................................................................................... 64
Fingerprint reader board .................................................................................................... 66
Power connector cable ...................................................................................................... 67
Fan ..................................................................................................................................... 69
System board ..................................................................................................................... 70
Heat sink ............................................................................................................................ 72
Processor ........................................................................................................................... 74
Keyboard ........................................................................................................................... 75
Rear speakers ................................................................................................................... 78
Power button board ........................................................................................................... 79
TouchPad module .............................................................................................................. 80
7 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 83
Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ....................................... 83
Using Setup Utility ............................................................................................................. 83
Starting Setup Utility (BIOS) .............................................................................. 83
Updating the BIOS ............................................................................................ 83
Determining the BIOS version .......................................................... 83
Downloading a BIOS update ............................................................ 84
viii

Using System Diagnostics ................................................................ 84
8 Specifications ................................................................................................................................................ 86
Computer specifications ..................................................................................................................... 86
43.9-cm (17.3-in), HD+ display specifications .................................................................................... 86
Hard drive specifications .................................................................................................................... 87
9 Backing up, restoring, and recovering ....................................................................................................... 88
Creating recovery media and backups ............................................................................................... 88
Creating HP Recovery media ............................................................................................ 89
Restore and recovery ......................................................................................................................... 90
Using Windows Refresh for quick and easy recovery ....................................................... 90
Remove everything and reinstall Windows ........................................................................ 91
Recovering using HP Recovery Manager .......................................................................... 92
What you need to know ..................................................................................... 92
Using the HP Recovery partition to recover a minimized image (select
models only) ...................................................................................................... 92
Using HP Recovery media to recover ............................................................... 93
Changing the computer boot order ................................................................... 93
Removing the HP Recovery partition ................................................................................. 93
10 Power cord set requirements .................................................................................................................... 94
Requirements for all countries ............................................................................................................ 94
Requirements for specific countries and regions ............................................................................... 94
11 Recycling ..................................................................................................................................................... 96
Index ................................................................................................................................................................... 97
ix

x

1 Product description
Category Description
Product Name HP ENVY Notebook
HP ENVY TouchSmart Notebook
HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
Processors ●Intel® Core™ i7-4900MQ (2.8GHz, SC turbo up to 3.8GHz), 1600MHz (8MB L3, Quad 47W)
●Intel® Core™ i7-4800MQ (2.7GHz, SC turbo up to 3.7GHz), 1600MHz (6MB L3, Quad 47W)
●Intel® Core™ i7-4700MQ (2.4GHz, SC turbo up to 3.4GHz), 1600MHz (6MB L3, Quad 47W)
●Intel® Core™ i7-4702MQ (2.2GHz, SC turbo up to 3.2GHz), 1600MHz (6MB L3, Quad 37W)
●Intel® Core™ i5-3380M (2.9GHz, SC turbo up to 3.6GHz), 1600MHz (3MB L3, Dual 35W)
●Intel® Core™ i5-3230M (2.6GHz, SC turbo up to 3.2GHz), 1600MHz (3MB L3, Dual 35W)
●Intel® Core™ i3-3130M (2.6GHz), 1600MHz (3MB L3, Dual 35W)
●Intel® Core™ i3-3120M (2.5GHz), 1600MHz (3MB L3, Dual 35W)
Chipset Intel® HM87 Express Chipset
Intel® HM77 Express Chipset
Graphics Internal graphics:
●Intel® HD Graphics 4600 internal graphics
●Intel® HD Graphics 4000 internal graphics
Switchable discrete graphics:
●Nvidia N14P-GV2 (GeForce 740M) switchable discrete graphics with 2GB of dedicated video
memory (128Mx16 DDR3 1GHz x 8 pcs)
●Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 2GB of dedicated video
memory (128Mx16 DDR3 1GHz x 8 pcs)
Panel 17.3" high-definition (HD) light-emitting diode (WLED) BrightView (1600x900) display, (wedge
6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits
17.3" high-definition (FHD) light-emitting diode (WLED) AntiGlare (1920x1080) (wedge 6.0mm)
WVA, Color Gamut 72%, supports LVDS, 300 nits
Touchscreen, multitouch enabled, 160 nits (select models only)
All display assemblies include 2 wireless local area network (WLAN) antenna cables.
Supports 16:9 wide aspect ratio
Memory Two customer-accessible/upgradable memory module slots
DDR3L-1600MHz Dual Channel Support
1

Category Description
Supports up to 16-GB of system RAM in the following configurations:
●4096-MB total system memory (2048×2)
●4096-MB total system memory (4096×1)
●6144-MB total system memory (2048×1 + 4096×1)
●8192-MB total system memory (4096×2)
●8192-MB total system memory (8192×1)
●12288-MB total system memory (8192×1 + 4096×1)
●16384-MB total system memory (8192×2)
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard
drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●1-TB 5400-rpm, 9.5-mm
●750-GB 5400-rpm 9.5-mm
●500-GB 5400-rpm 9.5-mm and 7.0-mm
Dual hard-drive configurations:
●2TB: (1-TB 5400-rpm x 2)
●1500GB: (750-GB 5400-rpm x 2)
Solid-state drive Only configured with system memory up to 8 GB:
●32-GB mSATA (select models only)
●24-GB mSATA (select models only)
Optical drives Fixed
Serial ATA
9.5-mm tray load
Supports the following optical drives:
●DVD+/-RW Double-Layer SuperMulti
●Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer
●Blu-ray Disc writer with SuperMulti DVD±R/RW Double-Layer
●Support Zero-Power ODD
External optical
drives
External USB
Serial ATA
12.7-mm tray load
Supports the following external optical drives:
●DVD+/-RW Double-Layer SuperMulti
2 Chapter 1 Product description

Category Description
Audio and video Quad integrated stereo speakers and subwoofer
HD Beats audio
HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG,
1280×720 by 30 frames per second)
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
Ethernet Integrated 10/100/1000 GB network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Supports Intel Wireless Display (WiDi)
Antenna support for 802.11a/b/g/n with MIMO support 2×2
Supports the following WLAN formats:
●Intel® Centrino® Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 Combo Adapter
●Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter
●Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter
●Mediatek MT7630E 802.11 b/g/n 1×1 Wi-Fi and Bluetooth 4.0 combo adapter
●Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
External memory card Push-push insertion/removal
Supports memory cards such as Secure Digital (SD).
Internal card ●One half-size mini-card slot for WLAN
●One full-size mini-card slot for Intel mSATA Cache
Ports ●HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
●Combination audio-out/audio-in (stereo) port, supports jack detection
●USB 3.0 (4 ports)
●RJ-45 (Ethernet, includes link and activity lights)
●AC Smart Pin power adapter plug
Keyboard/pointing
devices
Full-size keyboard with numeric keypad
●Duracoat island-style keyboard, no spill-resistance (in black finish)
●Backlit island-style keyboard in black finish
ClickPad with Imaging sensor
Taps enabled as default
Multitouch gestures enabled
Support Windows 8 Modern Trackpad Gestures
3

Category Description
Power requirements Supports the following HP AC adapters:
●65W (4.5mm connector) (select models only)
●65W EM (4.5mm connector) (select models only)
●90W (4.5mm connector) (select models only)
●90W EM (4.5mm connector) (select models only)
●120W (4.5mm connector) (select models only)
1-M length power cord
Supports the following batteries:
●6-Cell battery - 62Whr (2.8Ah), supports fast charge: up to 90% charged in 90 minutes
Operating system Preinstalled:
●Windows 8 (64-bit)
Serviceability End-user replaceable parts
●Memory
●Optical drive
●Hard drive
●Battery
●AC adapter
●Mini card components
Service tag and PCID label
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag, which is located on the bottom of the computer.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number This is an alphanumeric identifier that is unique to
each product.
4 Chapter 1 Product description

Item Description Function
(3) Part number/Product number This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description (select models only) This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS)
back to factory shipped specifications when replacing the system board. The label may have a
different number of characters depending on the operating system on the computer.
NOTE: Computer details may vary from images.
Windows 8 models
Service tag and PCID label 5

2 External component identification
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) HP TrueVision HD Webcam Records video and takes still photographs.
Swipe from the right edge of the TouchPad or touch
screen (select models only) to display the charms, tap Search,
and then tap the search box. Type c, and then select
CyberLink YouCam from the list of applications.
– or –
From the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
select the HP Support Assistant app, select My computer, and then select User guides.
6 Chapter 2 External component identification

Buttons and speakers
Component Description
(1) Power button ●When the computer is off, press the button to turn on
the tablet.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
●If the computer has stopped responding and
Microsoft® Windows® shutdown procedures are
ineffective, press and hold the power button down for
at least 5 seconds to turn off the tablet.
Swipe from the right edge of the TouchPad or
touch screen (select models only) to display the charms,
tap Search, and then tap the search box. In the search box,
type power, select Settings, and then select Power
options.
– or –
To learn more about your power settings, from
the Start screen, type p. In the search box, type power,
select Settings, and then select Power options.
Buttons and speakers 7

Component Description
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
password logon.
Keys
Component Description
(1) esc key Reveals system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the bkey, the spacebar, or the esc key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
(5) num lk key Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an
external numeric keypad.
8 Chapter 2 External component identification

Lights
Component Description
(1) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.
●Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
(2) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
(4) Caps lock light On: Caps lock is on, which switches the keys to all capital
letters.
(5) Fingerprint reader light ●White: The fingerprint authentication was successful.
●Amber: The fingerprint authentication failed.
Lights 9

TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
10 Chapter 2 External component identification