HP Compaq nc8000 Manual

Maintenance and Service
Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Document Part Number: 333954-005
October 2006
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.

© Copyright 2003, 2004, 2006 Hewlett-Packard Development Company,
L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nc8000 Business Notebook
HP Compaq nw8000 Mobile Workstation
Fifth Edition: October 2006
First Edition: September 2003
Document Part Number: 333954-005

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–17
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–18
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–31
2Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

iv Maintenance and Service Guide
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–9
3.4 Miscellaneous Cable Kit Components . . . . . . . . . . 3–10
3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–14
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

Contents
Maintenance and Service Guide v
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.5 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.7 Integrated Smart Card . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.8 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.10 Memory Expansion Board . . . . . . . . . . . . . . . . . . 5–22
5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.12 Mini PCI Communications Board. . . . . . . . . . . . . 5–24
5.13 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.15 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.16 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.17 Security Module (TPM) . . . . . . . . . . . . . . . . . . . . 5–34
5.18 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.19 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.20 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41
5.21 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42
5.22 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

vi Maintenance and Service Guide
Contents
6 Specifications
A Connector Pin Assignments
B Power Cord Requirements
CScrewListing
Index

Maintenance and Service Guide 1–1
1
Product Description
The HP Compaq nc8000 Business Notebook and HP Compaq
nw8000 Mobile Workstation offer advanced modularity, an
Intel® Pentium® M processor with 64-bit architecture, an ATI
MOBILITY RADEON 9600 Pro graphics controller with 128 or
64 MB of discrete video memory, and extensive multimedia
support.
HP Compaq nc8000 Business Notebook and
HP Compaq nw8000 Mobile Workstation

1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook model information is shown in Tables 1-1 through 1-3.
Configuration code LY2Z applies to all models of the
HP Compaq nc8000 Business Notebook. Configuration code
MDBZ applies to all models of the HP Compaq nw8000 Mobile
Workstation.
Table 1-1
HP Compaq nc8000 Business Notebook
and HP Compaq nw8000 Mobile Workstation
Model Naming Conventions
Key
Cnc P 170 U5 80 Y Gg 10 P XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
C = HP Compaq nc = nc8000
nw = nw8000
2 Processor type P = Intel Pentium M
3 Processor speed 170 = 1.70 GHz
160 = 1.60 GHz
150 = 1.50 GHz
140 = 1.40 GHz
4Displaytype/
size/resolution
U = UXGA
S = SXGA+
X = XGA
5 = 15.X-inch
5 Hard drive size 80 = 80 GB
60 = 60 GB
40 = 40 GB
6 Optical drive
designator
D = DVD-ROM
Y = DVD+RW/R and
CD-RW Combo
Drive
W = DVD/CD-RW
Combo Drive

Product Description
Maintenance and Service Guide 1–3
Key
Cnc P 170 U5 80 Y Gg 10 P XXXXXX-XXX
123456789 10
Key Description Options
7 Integrated
communication/
wireless device
G = Combination
modem +
GB NIC
N = None
b = 802.11b
d = 802.11a/b/g
g = 802.11a/b +
Bluetooth®
i = 802.11b +
Bluetooth
j = 802.11g +
Bluetooth
k = 802.11a/b +
Bluetooth
m = 802.11a/b/g +
Bluetooth
p = Bluetooth
8 RAM 10 = 1.0-GB
25 = 256-MB
51 = 512-MB
9 Operating system P = Microsoft® Windows® XP Professional
2 = Microsoft Windows 2000
10 SKU#
Table 1-1
HP Compaq nc8000 Business Notebook
and HP Compaq nw8000 Mobile Workstation
Model Naming Conventions
(Continued)

1–4 Maintenance and Service Guide
Product Description
Table 1-2
HP Compaq nc8000 Business Notebook Models
These HP Compaq nc8000 Business Notebook models feature the following:
■Dual point (pointing stick and TouchPad) pointing device
■128-MB discrete video memory
■8-cell, lithium ion (Li-Ion) battery pack
■3-year warranty on parts and labor
Cnc8000 P 170 U5 60 Y Gm 51 P
Asia Pacific
Belgium
Denmark
France
Germany
Greece
Italy
DQ617A UUF
DQ617A UUG
DQ617A ABY
DQ617A ABF
DQ617A ABD
DQ617A AB7
DQ617A ABZ
Japan
The Netherlands
Norway
Portugal
Sweden/Finland
United Kingdom
United States
DQ617A ABJ
DQ617A ABH
DQ617A ABN
DQ617A AB9
DQ617A AK8
DQ617A ABU
DQ617A ABA
Cnc8000 P 160 S5 40 D Gm 51 P
Germany
Italy
Japan
DQ618A ABD
DQ618A ABZ
DQ618A ABJ
United Kingdom
United States
DQ618A ABU
DQ618A ABA

Product Description
Maintenance and Service Guide 1–5
These HP Compaq Business Notebook nc8000 models feature the following:
■Dual point (pointing stick and TouchPad) pointing device
■64-MB discrete video memory
■8-cell, Li-Ion battery pack
■3-year warranty on parts and labor
Cnc8000 P 170 X5 60 W Gm 51 P
French Canada DH918U ABC United States DH918U ABA
Cnc8000 P 160 S5 40 W Gj 51 2
Belgium
Denmark
Europe
France
Germany
Greece
Iceland
Italy
DJ242A UUG
DJ242A ABY
DJ242A ABB
DJ242A ABF
DJ242A ABD
DJ242A AB7
DJ242A A2M
DJ242A ABZ
The Netherlands
Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
DJ242A ABH
DJ242A ABN
DJ242A AB9
DJ242A ABE
DJ242A AK8
DJ242A UUZ
DJ242A ABU
Table 1-2
HP Compaq nc8000 Business Notebook Models
(Continued)

1–6 Maintenance and Service Guide
Product Description
Cnc8000 P 160 S5 40 D Gn 51 P
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan English
Korea
DN889A UUF
DN889A ABG
DN889A UUG
DN889A AC4
DN889A AKB
DN889A ABY
DN889A ABB
DN889A ABF
DN889A ABC
DN889A ABD
DN889A AB7
DN889A AB5
DN889A AKC
DN889A A2M
DN889A ACJ
DN889A ABT
DN889A ABZ
DN889A ABJ
DN889A ACF
DN889A AB1
Latin America
The Netherlands
Norway
People’s
Republic
of China
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w an
Thailand
Tu r k ey
United Kingdom
United States
DN889A ABM
DN889A ABH
DN889A ABN
DN889A AB2
DN889A AKD
DN889A AB9
DN889A ACB
DN889A ABV
DN889A AKN
DN889A ABE
DN889A AK8
DN889A UUZ
DN889A AB0
DN889A AKL
DN889A AB8
DN889A ABU
DN889A ABA
Table 1-2
HP Compaq nc8000 Business Notebook Models
(Continued)

Product Description
Maintenance and Service Guide 1–7
Cnc8000 P 160 S5 40 D Gn 51 2
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan English
Korea
DN890A UUF
DN890A ABG
DN890A UUG
DN890A AC4
DN890A AKB
DN890A ABY
DN890A ABB
DN890A ABF
DN890A ABC
DN890A ABD
DN890A AB7
DN890A AB5
DN890A AKC
DN890A A2M
DN890A ACJ
DN890A ABT
DN890A ABZ
DN890A ABJ
DN890A ACF
DN890A AB1
Latin America
The Netherlands
Norway
People’s
Republic
of China
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w an
Thailand
Tu r k ey
United Kingdom
United States
DN890A ABM
DN890A ABH
DN890A ABN
DN890A AB2
DN890A AKD
DN890A AB9
DN890A ACB
DN890A ABV
DN890A AKN
DN890A ABE
DN890A AK8
DN890A UUZ
DN890A AB0
DN890A AKL
DN890A AB8
DN890A ABU
DN890A ABA
Cnc8000 P 160 S5 40 W Gj 51 P
Belgium
Denmark
Europe
France
Germany
Greece
Iceland
Italy
DJ241A UUG
DJ241A ABY
DJ241A ABB
DJ241A ABF
DJ241A ABD
DJ241A AB7
DJ241A A2M
DJ241A ABZ
The Netherlands
Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
DJ241A ABH
DJ241A ABN
DJ241A AB9
DJ241A ABE
DJ241A AK8
DJ241A UUZ
DJ241A ABU
Table 1-2
HP Compaq nc8000 Business Notebook Models
(Continued)

1–8 Maintenance and Service Guide
Product Description
Cnc8000 RP 150 U5 60 W Gj 51 P
Europe DU250S#ABB
Cnc8000 RP 150 X5 40 D Gi 25 P
People’s Republic
of China
DT818P#AB2
Cnc8000 RP 150 X5 40 D Gp 25 2
Belgium
Czech Republic
Denmark
Europe
France
Germany
Greece
Hungary
Iceland
Israel
Italy
The Netherlands
DJ244A#UUG
DJ244A#AKB
DJ244A#ABY
DJ244A#ABB
DJ244A#ABF
DJ244A#ABD
DJ244A#AB7
DJ244A#AKC
DJ244A#A2M
DJ244A#ABT
DJ244A#ABZ
DJ244A#ABH
Norway
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
DJ244A#ABN
DJ244A#AKD
DJ244A#AB9
DJ244A#ACB
DJ244A#ABV
DJ244A#AKN
DJ244A#ABE
DJ244A#AK8
DJ244A#UUZ
DJ244A#AB8
DJ244A#ABU
Cnc8000 RP 150 X5 40 D Gp 25 P
Belgium
Czech Republic
Denmark
Europe
France
Germany
Greece
Hungary
Iceland
Israel
Italy
The Netherlands
DJ243A#UUG
DJ243A#AKB
DJ243A#ABY
DJ243A#ABB
DJ243A#ABF
DJ243A#ABD
DJ243A#AB7
DJ243A#AKC
DJ243A#A2M
DJ243A#ABT
DJ243A#ABZ
DJ243A#ABH
Norway
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
DJ243A#ABN
DJ243A#AKD
DJ243A#AB9
DJ243A#ACB
DJ243A#ABV
DJ243A#AKN
DJ243A#ABE
DJ243A#AK8
DJ243A#UUZ
DJ243A#AB8
DJ243A#ABU
Table 1-2
HP Compaq nc8000 Business Notebook Models
(Continued)

Product Description
Maintenance and Service Guide 1–9
Cnc8000 RP 150 X5 40 W Gi 25 P
People’s Republic
of China
DT819P#AB2
Cnc8000 RP 150 X5 60 W Gb 25 P
Taiwan DT815P#AB0
Cnc8000 RP 150 Y5 40 D Gb 25 P
People’s Republic
of China
DS814P#AB2
Cnc8000 RP 150 Y5 40 W Gi 51 P
People’s Republic
of China
DT817P#AB2
Cnc8000 RP 150 Y5 60 W Gi 51 P
United States DH936U#ABA French Canada DH936U#ABC
Cnc8000 RP 150 Y5 60 W GN 51 H
Europe DU256S#ABB
Cnc8000 RP 150 Y5 60 W Gb 51 P
Korea DT807P#AB1
Cnc8000 P 140 X5 40 D Gi 25 P
Asia Pacific
Belgium
Denmark
France
Germany
Greece
Italy
Japan
DQ616A UUF
DQ616A UUG
DQ616A ABY
DQ616A ABF
DQ616A ABD
DQ616A AB7
DQ616A ABZ
DQ616A ABJ
The Netherlands
Norway
Portugal
Spain
Sweden/Finland
Switzerland
United Kingdom
United States
DQ616A ABH
DQ616A ABN
DQ616A AB9
DQ616A ABE
DQ616A AK8
DQ616A UUZ
DQ616A ABU
DQ616A ABA
Cnc8000 P 140 X5 40 D Gn 25 P
French Canada DH917U ABC United States DH917U ABA
Table 1-2
HP Compaq nc8000 Business Notebook Models
(Continued)

1–10 Maintenance and Service Guide
Product Description
Table 1-3
HP Compaq nw8000 Mobile Workstation Models
These HP Compaq nw8000 Mobile Workstation models feature the following:
■Dual point (pointing stick and TouchPad) pointing device
■128-MB discrete video memory
■TPM security card
■8-cell, Li-Ion battery pack
■3-year warranty on parts and labor
Cnw8000 P 170 U5 60 Y Gd 10 P
Asia Pacific
Australia
Hong Kong
Japan
Korea
DU536P UUF
DU536P ABG
DU536P AB5
DU536P ABJ
DU536P AB1
People’s
Republic
of China
Ta i w an
DU536P AB2
DU536P AB0
Cnw8000 P 170 U5 60 W Gk 10 P
United States DQ857A ABA
Cnw8000 P 160 X5 60 W Gp 51 P
Australia DS864P ABG
Cnw8000 P 160 X5 60 W Gp 51 2
Australia DS865P ABG

Product Description
Maintenance and Service Guide 1–11
These HP Compaq nw8000 Mobile Workstation models feature the following:
■Dual point (pointing stick and TouchPad) pointing device
■128-MB discrete video memory
■8-cell, Li-Ion battery pack
■3-year warranty on parts and labor
Cnw8000 P 170 U5 60 Y Gd 10 P
Australia
Hong Kong
Japan
Korea
DU535P ABG
DU535P AB5
DU535P ABJ
DU535P AB1
People’s
Republic
of China
Ta i w an
DU535P AB2
DU535P AB0
Cnw8000 P 170 U5 60 Y Gn 51 P
Asia Pacific
Australia
Belgium
Europe
France
French Canada
Germany
Italy
Japan
Korea
Hong Kong
DN912A UUF
DN912A ABG
DN912A UUG
DN912A ABB
DN912A ABF
DN912A ABC
DN912A ABD
DN912A ABZ
DN912A ABJ
DN912A AB1
DN912A AB5
Latin America
People’s
Republic
of China
Spain
Sweden/Finland
Switzerland
Ta i w an
United Kingdom
United States
DN912A ABM
DN912A AB2
DN912A ABE
DN912A AK8
DN912A UUZ
DN912A AB0
DN912A ABU
DN912A ABA
Cnw8000 P 170 U5 60 Y Gn 51 2
Asia Pacific
Australia
Belgium
Europe
France
French Canada
Germany
Italy
Japan
Korea
Hong Kong
DN913A UUF
DN913A ABG
DN913A UUG
DN913A ABB
DN913A ABF
DN913A ABC
DN913A ABD
DN913A ABZ
DN913A ABJ
DN913A AB1
DN913A AB5
Latin America
People’s
Republic
of China
Spain
Sweden/Finland
Switzerland
Ta i w an
United Kingdom
United States
DN913A ABM
DN913A AB2
DN913A ABE
DN913A AK8
DN913A UUZ
DN913A AB0
DN913A ABU
DN913A ABA
Table 1-3
HP Compaq nw8000 Mobile Workstation Models
(Continued)

1–12 Maintenance and Service Guide
Product Description
Cnw8000 P 170 U5 60 W Gm 51 P
Asia Pacific DU534P UUF
Cnw8000 P 170 U5 60 W Gd 10 P
Asia Pacific DU535P UUF Japan DU529P ABJ
Cnw8000 P 170 U5 60 W Gd 10 2
Japan DU530P ABJ
Cnw8000 P 170 U5 60 W Gd 51 P
Japan DU531P ABJ
Cnw8000 P 170 S5 60 W Gk 51 P
Europe
France
Germany
Italy
DQ556A ABB
DQ556A ABF
DQ556A ABD
DQ556A ABZ
Japan
United Kingdom
United States
DQ556A ABJ
DQ556A ABU
DQ556A ABA
Cnw8000 P 170 X5 60 W Gm 51 P
Asia Pacific DU532P UUF
Cnw8000 P 160 X5 60 W Gi 51 P
People’s Republic
of China
DT821P AB2
Cnw8000 P 150 X5 60 W Gm 51 P
Asia Pacific DU533P UUF
Cnw8000 P 150 X5 60 W Gi 51 P
People’s Republic
of China
DT820P AB2
Cnw8000 P 170 U5 60 W Gm 10 P
French Canada DH919U ABC United States DH919U ABA
Table 1-3
HP Compaq nw8000 Mobile Workstation Models
(Continued)

Product Description
Maintenance and Service Guide 1–13
1.2 Features
■Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz processors,
all with 1024-KB L2 cache and 400-MHz processor side bus,
varying by notebook model
■15.1-inch UXGA (1600×1200), SXGA+ (1400×1050), or
XGA (1024×768) TFT display with over 16.7 million colors,
varying by notebook model
■ATI MOBILITY RADEON 9600 Pro graphics controller
with 128 or 64 MB of video memory, varying by notebook
model
■80-, 60-, or 40-GB high-capacity hard drive, varying by
notebook model
■256-MB DDR Synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■Microsoft® Windows® 2000 or Windows XP Professional,
varying by notebook model
■Full-size Windows 98 keyboard with integrated numeric
keypad
■Dual point (TouchPad and pointing stick) pointing device,
with TouchPad on/off button and light
Cnw8000 P 170 U5 60 W Gg 51 P
Belgium
Europe
France
Germany
Italy
DJ294A UUG
DJ294A ABB
DJ294A ABF
DJ294A ABD
DJ294A ABZ
Spain
Sweden
Switzerland
United Kingdom
DJ294A ABE
DJ294A AK8
DJ294A UUZ
DJ294A ABU
Cnw8000 P 160 S5 40 W Gn 51 P
French Canada DH920U ABC United States DH920U ABA
Table 1-3
HP Compaq nw8000 Mobile Workstation Models
(Continued)

1–14 Maintenance and Service Guide
Product Description
■Integrated Secure Digital (SD) Memory Card flash media slot
■Integrated 10/100/1000 BASE-T Ethernet local area network
(LAN) NIC with RJ-45 connector
■Integrated wireless support for Bluetooth® LAN and Mini
PCI 802.11a/b/g LAN devices
■Support for fixed optical drive and MultiBay device
■Support for two Type II/Type III PC Card slots (one
integrated) with support for both 32-bit (CardBus) and 16-bit
PC Cards
■External 65-W AC adapter with power cord
■8-cell Li-Ion battery pack
■HP PremierSound audio
■Support for the following optical drives:
❏24X Max DVD/CD-RW Combo Drive
❏24X Max DVD+RW/R and CD-RW Combo Drive
❏8X Max DVD-ROM Drive
❏24X Max CD-ROM Drive