HP ENVY x360 Manual

Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Legal information
© Copyright 2023 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by HP Inc. under
license. Chrome is a trademark of Google
LLC. The terms HDMI, HDMI High-Definition
Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks of
HDMI Licensing Administrator, Inc. Intel, Core,
and Iris are trademarks of Intel Corporation
or its subsidiaries in the U.S. and/or other
countries. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. NVMe is a registered
trademark of NVM Express. PCIe is a US
registered trademark and/or service mark of
PCI-SIG. Realtek™ is a trademark of Realtek
Semiconductor Corporation. microSD is
a trademark or registered trademarks of
SD-3C LLC. USB Type-C and USB-C are
registered trademarks of USB Implementers
Forum. DisplayPort™ and the DisplayPort™
logo are trademarks owned by the Video
Electronics Standards Association (VESA) in
the United States and other countries.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: March 2023
Document Part Number: N36283-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all
editions or versions of Windows. Systems
may require upgraded and/or separately
purchased hardware, drivers, software
or BIOS update to take full advantage
of Windows functionality. Windows is
automatically updated, which is always
enabled. High-speed internet and Microsoft
account required. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
If your product ships with Windows in S
Mode: Windows in S Mode works exclusively
with apps from the Microsoft Store within
Windows. Certain default settings, features,
and apps cannot be changed. Some
accessories and apps that are compatible
with Windows may not work (including some
antivirus, PDF writers, driver utilities, and
accessibility apps), and performance may
vary, even if you switch out of S Mode. If you
switch to Windows, you cannot switch back
to S Mode. Learn more at Windows.com/
SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.

Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Components........................................................................................................................................................................................................................................... 3
Locating hardware ....................................................................................................................................................................................................................... 3
Locating software......................................................................................................................................................................................................................... 3
Right side ............................................................................................................................................................................................................................................ 3
Left side................................................................................................................................................................................................................................................ 4
Display .................................................................................................................................................................................................................................................. 5
Low blue light mode (select products only).....................................................................................................................................................5
Wake-on-voice (select products only).................................................................................................................................................................6
Keyboard area..................................................................................................................................................................................................................................7
Touchpad ..................................................................................................................................................................................................................................7
Touchpad settings ..................................................................................................................................................................................................7
Adjusting touchpad settings................................................................................................................................................................7
Turning on the touchpad .........................................................................................................................................................................7
Touchpad components .......................................................................................................................................................................................7
Lights ..........................................................................................................................................................................................................................................8
Power button and fingerprint reader...................................................................................................................................................................9
Special keys..........................................................................................................................................................................................................................11
HP Hubs Launcher (select products only) ..................................................................................................................................................... 12
Bottom ............................................................................................................................................................................................................................................... 12
Labels ..................................................................................................................................................................................................................................................13
3 Illustrated parts catalog ..............................................................................................................................................................................................................16
Computer major components........................................................................................................................................................................................... 16
Display assembly subcomponents...............................................................................................................................................................................19
Miscellaneous parts................................................................................................................................................................................................................20
4 Removal and replacement procedures preliminary requirements.............................................................................................................. 21
Tools required ................................................................................................................................................................................................................................ 21
Service considerations.......................................................................................................................................................................................................... 21
Plastic parts......................................................................................................................................................................................................................... 21
Cables and connectors............................................................................................................................................................................................... 21
Drive handling .................................................................................................................................................................................................................... 21
iii

Electrostatic discharge information............................................................................................................................................................................ 22
Generating static electricity................................................................................................................................................................................... 22
Preventing electrostatic damage to equipment...................................................................................................................................... 23
Personal grounding methods and equipment........................................................................................................................................... 23
Grounding the work area............................................................................................................................................................................................24
Recommended materials and equipment.....................................................................................................................................................24
Cleaning your computer....................................................................................................................................................................................................... 25
Enabling HP Easy Clean (select products only)........................................................................................................................................ 25
Removing dirt and debris from your computer......................................................................................................................................... 25
Cleaning your computer with a disinfectant............................................................................................................................................... 26
Caring for wood veneer (select products only) .........................................................................................................................................27
Packaging and transporting guidelines......................................................................................................................................................................27
Accessing support information ......................................................................................................................................................................................28
5 Removal and replacement procedures for authorized service provider parts.................................................................................30
Component replacement procedures .......................................................................................................................................................................30
Preparation for disassembly..................................................................................................................................................................................30
Bottom cover .....................................................................................................................................................................................................................30
Battery..................................................................................................................................................................................................................................... 31
Speakers............................................................................................................................................................................................................................... 32
Power connector cable .............................................................................................................................................................................................. 33
WLAN module....................................................................................................................................................................................................................34
Solid-state drive...............................................................................................................................................................................................................36
Fan.............................................................................................................................................................................................................................................38
Display assembly............................................................................................................................................................................................................38
System board ....................................................................................................................................................................................................................45
Heat sink ................................................................................................................................................................................................................................47
Fingerprint reader..........................................................................................................................................................................................................49
Fingerprint reader cable............................................................................................................................................................................................50
Touchpad cable................................................................................................................................................................................................................50
Touchpad ............................................................................................................................................................................................................................... 51
Audio jack board cable............................................................................................................................................................................................... 52
Audio jack board.............................................................................................................................................................................................................. 53
Top cover with keyboard............................................................................................................................................................................................ 54
6 Using Setup Utility (BIOS)...........................................................................................................................................................................................................55
Starting Setup Utility (BIOS)............................................................................................................................................................................................... 55
Updating Setup Utility (BIOS).............................................................................................................................................................................................55
Determining the BIOS version...............................................................................................................................................................................55
Preparing for a BIOS update ..................................................................................................................................................................................56
Downloading a BIOS update.......................................................................................................................................................................56
Installing a BIOS update ..................................................................................................................................................................................57
7 Backing up, restoring, and recovering...............................................................................................................................................................................58
Backing up information and creating recovery media...................................................................................................................................58
Using Windows tools for backing up.................................................................................................................................................................58
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................58
Restoring and recovering your system......................................................................................................................................................................59
iv

Creating a system restore ......................................................................................................................................................................................59
Restoring and recovery methods.......................................................................................................................................................................59
Recovering using HP Recovery media............................................................................................................................................................59
Changing the computer boot order ..................................................................................................................................................................60
Using HP Sure Recover (select products only)..........................................................................................................................................60
8 Using HP PC Hardware Diagnostics...................................................................................................................................................................................61
Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................61
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................61
Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................61
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant.................................................. 61
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............ 62
Downloading HP PC Hardware Diagnostics Windows........................................................................................................................62
Downloading the latest HP PC Hardware Diagnostics Windows version from HP............................................. 62
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store....................................... 62
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ...............................................................................................................................................................................................................................63
Installing HP PC Hardware Diagnostics Windows..................................................................................................................................63
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................63
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................................................................................63
Starting HP PC Hardware Diagnostics UEFI...............................................................................................................................................63
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)...........................................................................................................................................................................................................................................64
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................................................................................64
Downloading the latest HP PC Hardware Diagnostics UEFI version.............................................................................64
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ...............................................................................................................................................................................................................................65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)...................................................................65
Downloading Remote HP PC Hardware Diagnostics UEFI ...............................................................................................................65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version.........................................................65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number................................65
Customizing Remote HP PC Hardware Diagnostics UEFI settings............................................................................................66
9 Specifications.....................................................................................................................................................................................................................................67
Computer specifications......................................................................................................................................................................................................67
Display specifications............................................................................................................................................................................................................68
Solid-state drive specifications ......................................................................................................................................................................................68
10 Statement of memory volatility............................................................................................................................................................................................70
Current BIOS steps ...................................................................................................................................................................................................................70
Nonvolatile memory usage .................................................................................................................................................................................................72
Questions and answers.........................................................................................................................................................................................................73
Using HP Sure Start (select products only)..............................................................................................................................................................74
11 Power cord set requirements..................................................................................................................................................................................................75
Requirements for all countries .........................................................................................................................................................................................75
Requirements for specific countries and regions..............................................................................................................................................75
v

12 Recycling...............................................................................................................................................................................................................................................78
Index................................................................................................................................................................................................................................................................ 79
vi

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ENVY x360 14 inch 2-in-1 Laptop PC
Processor Intel™ Core® i7-1355U 1.7 GHz processor (10 cores, 12 MB L3 cache, 15 W)
Intel Core i5-1335U 1.3 GHz processor (10 cores, 12 MB L3 cache, 15 W)
Chipset Intel integrated soldered-on-chip (SoC)
Graphics Intel Iris® Xe
Display 35.6 cm (14.0 in), liquid crystal display (LCD), full high-definition (FHD) (1920 × 1080), antiglare, light-
emitting diode (LED), ultra wide viewing area (UWVA), NTSC, 45% character generation (CG), embedded
DisplayPort® (eDP) 1.2 without panel self-refresh (PSR), low power (LP) touchscreen display panel with
bent narrow bezel; typical brightness: 250 nits
Media card reader HP MultiFormat microSD®
Memory Integrated system memory supporting 8 GB (only on computer models equipped with an Intel Core
i5-1335U processor) or 16 GB (only on computer models equipped with an Intel Core i7-1355U processor)
of 3200-double data rate 4 (DDR4) v. 1.2 RAM
Storage: solid-state
drive
Support for 1 TB, 512 GB, or 256 GB peripheral component interconnect express (PCIe®), nonvolatile
memory express (NVMe®), value solid-state drive system storage
Support for 256 GB PCIe-4 × 4, NVMe, solid-state drive with triple level cell (TLC) system storage
Audio and video Support for the following:
●Alexa
●Bang and Olufsen
●Dual speakers
●Far Field Cortana
●HP Audio Boost
●Speaker Swap
Support for integrated, USB 2.0, fixed, 5 mp, narrow field of vision (NFOV) webcam
Dual-array microphone integrated with webcam
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Wireless Wireless Local Area Network (WLAN)
Intel AX211 Wi-Fi® 6E + Bluetooth® 5.3 M.2 2230 160 MHz CNVi worldwide (WW) WLAN module
Realtek™ 8852CE Wi-Fi 6E + Bluetooth 5.3 M.2 2230 PCI-e + USB WW WLAN module
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard-aspect video
●Audio-out (headphone)/Audio-in (microphone) combo jack
●High-definition multimedia interface (HDMI®) port
●Power connector
●USB 5 Gbps port
●USB Type-C® power connector and 5 Gbps port with DisplayPort™ output
Keyboard/pointing
devices
Keyboard: Island-style, backlit, standard notebook keyboard with touchpad in natural silver finish
Touchpad:
●Touchpad with image sensor
●Multitouch gestures enabled
●Precision touchpad support
●Taps enabled as default
Digital pen HP slim rechargeable digital pen
Power requirements Battery: 3 cell, 43 Whr, Long Life, polymer battery
AC adapter: 65 W AC adapter (non-PFC, straight, 3-prong, 4.5 mm)
Power cord: C5, 1.0 m (3.3 ft), conventional with sticker and C5, 1.0 m (3.3 ft), premium with sticker
Security ●Fingerprint reader
●Trusted Platform Module (TPM) 2.0 firmware
Sensors Accelerometer and Accelerometer + Gyroscope
Operating system FreeDOS
Windows® 11 Home
Windows 11 Home 64 Plus
Windows 11 Pro
Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)
Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing
Agreement)
Windows 11 Pro Education
Serviceability End user replaceable parts: AC adapter and power cord
2 Chapter 1 Product description

Components2
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Locating hardware
To find out what hardware is installed on your computer, select the Search icon in the taskbar, type
device manager in the search box, and then select the Device Manager app. For information about
system hardware components and the system BIOS version number, press fn+esc (select products
only).
Locating software
To find out what software is installed on your computer, right-click the Start button, and then select Apps
and Features.
Right side
Identify the components on the right side of the computer.
Components 3

Table 2-1 Right-side components and their descriptions
Component Description
(1) microSD™ memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
■Press in on the card, and then remove it from the
memory card reader.
(2) USB 5 Gbps ports (2) Connect USB devices, provide high-speed data transfer,
and (for select products) charge small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking amber: The AC adapter is disconnected and
the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●Off: The battery is not charging.
(4) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
4Chapter 2 Components

Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(2) USB Type-C power connector and 5 Gbps
port with sleep and charge
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(4) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices .
To access this guide:
■Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide . It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.
Display 5

Wake-on-voice (select products only)
Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.
To access the wake-on-voice settings, follow these steps:
1. Select the Search icon in the taskbar, type XiaoWei in the search box, and then select XiaoWei.
2. When the tool opens, scan the QR code with your mobile device, which takes you to the settings
page, where you can select your wake-on-voice features.
3. Follow the on-screen instructions.
NOTE: Allow the XiaoWei app to continue running on the computer.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(4) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
(5) Camera light On: The camera is in use.
6 Chapter 2 Components

Table 2-3 Display components and their descriptions (continued)
Component Description
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your
country or region.
To access this guide:
■Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Keyboard area 7

Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Identify the lights on the computer.
8Chapter 2 Components

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is off.
●Off: Computer sound is on.
(3) Microphone mute light ●On: Microphone is off.
●Off: Microphone is on.
(4) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in
the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
●Off: Depending on your computer model, the computer
is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
Power button and fingerprint reader
Identify the power button and fingerprint reader.
Power button and fingerprint reader 9

Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of
the computer, or on the top cover below the keyboard.
Table 2-6 Power button and fingerprint reader and their descriptions
Component Description
(1) Power button ●When the computer is off, press the button briefly to
turn on the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:
■Right-click the Power icon , and then select Power
and sleep settings.
10 Chapter 2 Components

Table 2-6 Power button and fingerprint reader and their descriptions (continued)
Component Description
(2) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password
logon.
■Touch your finger to the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make
sure when you register your fingerprint that all sides of
your finger are registered by the fingerprint reader.
Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes specific functions when pressed in combination
with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as defined by the
icon symbols on f1 through f12 function keys.
Special keys 11

Table 2-7 Special keys and their descriptions (continued)
Component Description
(5) Power button ●When the computer is off, press the button briefly to
turn on the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:
■Right-click the Power icon , and then select Power
and sleep settings.
HP Hubs Launcher (select products only)
Press or hold f12 to open the HP Hubs Launcher. From the HP Hubs Launcher, you can open HP apps
such as HP Command Center, OMEN Gaming Hub, and myHP.
●Press f12 briefly to open the HP Hubs Launcher. Then use the mouse pointer to select an app to
open.
-or-
Hold f12 to change the selected apps and then automatically open them.
Depending on your model, the following apps can be included in the HP Hubs Launcher:
●HP Command Center, where you can select System Control to adjust the temperature or cooling
preference on your computer.
●OMEN Gaming Hub, where you can customize your computer for your specific gaming needs.
●myHP, where you can learn more about your PC and the utilities that HP offers.
Bottom
Identify the bottom components.
12 Chapter 2 Components

Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot
system problems or travel internationally with the computer. Labels can be in paper form or imprinted on
the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support,
you may be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most
closely matches the service label on your computer.
Labels 13

Table 2-9 Service label components and their descriptions
Component
(1) Serial number
(2) Product ID
(3) HP product name
Table 2-10 Service label components and their descriptions
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Table 2-11 Service label components and their descriptions
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
●Regulatory labels—Provide regulatory information about the computer.
14 Chapter 2 Components