HP Pavilion 11 x360 PC Manual

Maintenance and Service Guide
HP Chromebook x360 11 G3 Education Edition
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Google,
Chrome OS, and Chromebook are registered
trademarks of Google LLC. Intel and Celeron are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
microSD is a trademark or registered trademark
of SD-3C in the United States, other countries or
both.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2020
Document Part Number: L89291-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on the computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on
this computer, you agree to be bound by
the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return
the entire unused product (hardware
and software) within 14 days for a full refund
subject to the refund policy of the seller.
For any further information or to request a full
refund of the price of the computer, please
contact the seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits.
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 3
Right side ................................................................................................................................................................................... 3
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 7
Keyboard area ........................................................................................................................................................................... 8
Touchpad ............................................................................................................................................................... 8
Bottom ....................................................................................................................................................................................... 9
Labels ....................................................................................................................................................................................... 10
3 Illustrated parts catalog ........................................................................................................................................................................ 12
Computer major components .............................................................................................................................................. 12
Display components .............................................................................................................................................................. 17
Miscellaneous parts ............................................................................................................................................................... 18
4 Removal and replacement procedures preliminary requirements ................................................................................................ 19
Tools required ......................................................................................................................................................................... 19
Service considerations .......................................................................................................................................................... 19
Plastic parts ........................................................................................................................................................ 19
Cables and connectors ..................................................................................................................................... 19
Drive handling .................................................................................................................................................... 20
Electrostatic discharge information .................................................................................................................................... 20
Packaging and transporting guidelines .............................................................................................................................. 21
Workstation guidelines .......................................................................................................................................................... 22
Equipment guidelines ............................................................................................................................................................ 22
5 Removal and replacement procedures .............................................................................................................................................. 24
Component replacement procedures ................................................................................................................................. 24
Keyboard/top cover ........................................................................................................................................... 24
Touchpad cable .................................................................................................................................................. 29
Touchpad ............................................................................................................................................................ 30
Keyboard camera .............................................................................................................................................. 32
Keyboard camera cable .................................................................................................................................... 33
Speakers ............................................................................................................................................................. 34
Battery ................................................................................................................................................................. 35
v

WLAN module .................................................................................................................................................... 37
Connector board cables .................................................................................................................................... 39
Connector board ................................................................................................................................................ 40
System board ..................................................................................................................................................... 42
Power cable ........................................................................................................................................................ 45
Display assembly ............................................................................................................................................... 46
6 Specications .......................................................................................................................................................................................... 53
Computer specications ........................................................................................................................................................ 53
7 Backing up, resetting, and recovering ................................................................................................................................................. 55
Backing up ............................................................................................................................................................................... 55
Resetting ................................................................................................................................................................................. 55
Recovering ............................................................................................................................................................................... 55
Installing the Chromebook Recovery Utility .................................................................................................. 56
Creating recovery media .................................................................................................................................. 56
Recovering the Chrome operating system .................................................................................................... 56
Setting up your computer after a reset or recovery ......................................................................................................... 57
Erase and reformat the recovery media ............................................................................................................................ 57
8 Power cord set requirements ............................................................................................................................................................... 58
Requirements for all countries ............................................................................................................................................ 58
Requirements for specic countries and regions ............................................................................................................. 59
9 Recycling .................................................................................................................................................................................................. 61
Index ............................................................................................................................................................................................................. 62
vi

1 Product description
Table 1-1 Product description
Category Description
Product Name HP Chromebook™ x360 11 G3 Education Edition
Processor ●Intel® Celeron™ N4120 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
●Intel Celeron N4100 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
●Intel Celeron N4020 1.1 GHz (SC turbo up to 2.8 GHz) dual core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
●Intel Celeron N4000 1.1 GHz (SC turbo up to 2.6 GHz) dual core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
Chipset Intel integrated with soldered-on-circuit (SoC) processor
Panel ●11.6 in, high-denition (HD) (1366×768) , UWVA, touch on panel (TOP)+, touch with Digitizer,
220nits, TOP+ with Corning Gorilla Glass (GG3), touch and bonding included in panel, Chicony
digitizer, available with pen; 16:9 Ultra Wide Aspect Ratio
●11.6 in, HD (1366×768) , UWVA, TOP+, touch, 220nits, TOP+ with Corning Gorilla Glass (GG3),
touch and bonding included in panel, Chicony digitizer, not available with pen; 16:9 Ultra Wide
Aspect Ratio
Memory Support for the following:
LPDDR4-4266, 0.6 V, nonupgradeable, on-board system memory in 16-GB conguration
LPDDR4-3733, 1.1 V, nonupgradeable, on-board system memory in 16-GB and 8-GB congurations
Storage Embedded Multimedia Controller (eMMC): Supports MO-276 MMC v 5.0 in 64 GB and 32 GB
congurations
Audio and video Fixed (no tilt), 720p HD camera integrated into display assembly
Single microphone with appropriate echo-cancellation, noise-suppression software
Dual speakers
Wireless Integrated wireless local area network (WLAN) with two built-in antennas
Support for the Intel 9560 ac 2×2 +Bluetooth 5.0® MU-MIMO M.2 2230 non-vPro MIPI
+BRI WW WLAN module
Keyboard/pointing devices ●Full-size Google textured island-style keyboard in chalkboard gray/pebble gray nish, spill-
resistant, pick-proof/skirt-anchored keycaps, IPX1 (only available and required when keyboard
camera is not selected and chalkboard gray/pebble gray nish is selected)
●Full-size Google textured island-style keyboard in chalkboard gray/pebble gray nish, spill-
resistant, pick-proof/skirt-anchored keycaps for keyboard camera, IPX1 (only available and
required when keyboard camera and chalkboard gray/pebble gray nish are selected)
●Full-size Google textured island-style keyboard in dark dusk green/dusk green nish, spill-
resistant, pick-proof/skirt-anchored keycaps, IPX1 (only available and required when keyboard
camera is not selected and dark dusk green/dusk green nish is selected)
1

Table 1-1 Product description (continued)
Category Description
●Full-size Google textured island-style keyboard in dark dusk green/dusk green nish, spill-
resistant, pick-proof/skirt-anchored keycaps for keyboard camera, IPX1 (only available and
required when keyboard camera and dark dusk green/dusk green nish are selected)
Touchpad requirements: Multitouch gestures enables and Taps enabled as default
Power requirements Supports a 2-cell, 47-WHr, 6.15-AHr, Li-ion battery
Supports a 45-W, AC adapter (non-PFC, standard USB Type-C, straight connector)
Supports a C5, 1.0-m, sticker conventional power cord
Operating system Preinstalled: Chrome64
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the Regulatory,
Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) microSD™ memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from
the memory card reader.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery
is fully charged.
●Amber: The AC adapter is connected and the battery
is charging.
Right side 3

Table 2-1 Right-side components and their descriptions (continued)
Component Description
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(5) USB Type-C power connector and super
speed port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately) may
be required.
4 Chapter 2 Components

Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Nano security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) USB Type-C Power Connector and Super Speed
port.
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables, adapters, or both (purchased separately) may
be required.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information. If the
computer has stopped responding and shutdown
procedures are ineective, press and hold the power
button for at least 5 seconds to turn o the computer.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
Left side 5

Table 2-2 Left-side components and their descriptions (continued)
Component Description
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(6) Volume buttons Control speaker volume on the computer.
6 Chapter 2 Components

Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images.
(4) Internal microphone Records sound.
(5) Camera light (select products only) On: The camera is in use.
(6) Camera Allows you to video chat, record video, and record still images.
(7) Internal microphone (select products only) Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide, go to http://www.hp.com/support, type HP Documentation in the taskbar search box, and then select
HP Documentation.
Display 7

Keyboard area
Touchpad
Table 2-4 Touchpad component and its description
Component Description
Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
8 Chapter 2 Components

Bottom
Table 2-5 Bottom component and its description
Components Description
Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle
on and o during routine operation.
Bottom 9

Labels
The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-6 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-7 Service label components
Component
(1) HP product name
(2) Product ID
10 Chapter 2 Components

Table 2-7 Service label components (continued)
Component
(3) Serial number
(4) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Computer major components
12 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information
Item Component Spare part number
(1) Display assembly: The display assembly is available at the subcomponent level only. For more display assembly spare part
information, see Display components on page 17.
(2) Keyboard/top cover in blue nish for use with computer models equipped with a keyboard camera (includes keyboard cable):
For use in Belgium L92217-A41
For use in Brazil L92217-201
For use in Canada L92217-DB1
For use in the Czech Republic and Slovakia L92217-FL1
For use in Denmark, Finland, and Norway L92217-DH1
For use in France L92217-051
For use in Germany L92217-041
For use in Israel L92217-BB1
For use in Italy L92217-061
For use in Latin America L92217-161
For use in the Netherlands L92217-B31
For use in Portugal L92217-131
For use in Romania L92217-271
For use in Russia L92217-251
For use in Saudi Arabia L92217-171
For use in South Korea L92217-AD1
For use in Spain L92217-071
For use in Switzerland L92217-BG1
For use in Taiwan L92217-AB1
For use in Thailand L92217-281
For use in Turkey L92217-141
For use in the United Kingdom L92217-031
For use in the United States L92217-001
Keyboard/top cover in blue nish for use with computer models not equipped with a keyboard camera (includes
keyboard cable):
For use in Belgium L92216-A41
For use in Brazil L92216-201
For use in Canada L92216-DB1
For use in the Czech Republic and Slovakia L92216-FL1
For use in Denmark, Finland, and Norway L92216-DH1
For use in France L92216-051
Computer major components 13

Table 3-1 Major component spare part information (continued)
Item Component Spare part number
For use in Germany L92216-041
For use in Israel L92216-BB1
For use in Italy L92216-061
For use in Latin America L92216-161
For use in the Netherlands L92216-B31
For use in Portugal L92216-131
For use in Romania L92216-271
For use in Russia L92216-251
For use in Saudi Arabia L92216-171
For use in South Korea L92216-AD1
For use in Spain L92216-071
For use in Switzerland L92216-BG1
For use in Taiwan L92216-AB1
For use in Thailand L92216-281
For use in Turkey L92216-141
For use in the United Kingdom L92216-031
For use in the United States L92216-001
Keyboard/top cover in gray nish for use with computer models equipped with a keyboard camera (includes keyboard cable):
For use in Belgium L92215-A41
For use in Brazil L92215-201
For use in Canada L92215-DB1
For use in the Czech Republic and Slovakia L92215-FL1
For use in Denmark, Finland, and Norway L92215-DH1
For use in France L92215-051
For use in Germany L92215-041
For use in Israel L92215-BB1
For use in Italy L92215-061
For use in Latin America L92215-161
For use in the Netherlands L92215-B31
For use in Portugal L92215-131
For use in Romania L92215-271
For use in Russia L92215-251
For use in Saudi Arabia L92215-171
14 Chapter 3 Illustrated parts catalog