HP Pavilion 11 x360 PC Manual

Maintenance and Service Guide
HP Chromebook x360 11 G3 Education Edition
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Google,
Chrome OS, and Chromebook are registered
trademarks of Google LLC. Intel and Celeron are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
microSD is a trademark or registered trademark
of SD-3C in the United States, other countries or
both.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2020
Document Part Number: L89291-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on the computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on
this computer, you agree to be bound by
the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return
the entire unused product (hardware
and software) within 14 days for a full refund
subject to the refund policy of the seller.
For any further information or to request a full
refund of the price of the computer, please
contact the seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits.
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 3
Right side ................................................................................................................................................................................... 3
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 7
Keyboard area ........................................................................................................................................................................... 8
Touchpad ............................................................................................................................................................... 8
Bottom ....................................................................................................................................................................................... 9
Labels ....................................................................................................................................................................................... 10
3 Illustrated parts catalog ........................................................................................................................................................................ 12
Computer major components .............................................................................................................................................. 12
Display components .............................................................................................................................................................. 17
Miscellaneous parts ............................................................................................................................................................... 18
4 Removal and replacement procedures preliminary requirements ................................................................................................ 19
Tools required ......................................................................................................................................................................... 19
Service considerations .......................................................................................................................................................... 19
Plastic parts ........................................................................................................................................................ 19
Cables and connectors ..................................................................................................................................... 19
Drive handling .................................................................................................................................................... 20
Electrostatic discharge information .................................................................................................................................... 20
Packaging and transporting guidelines .............................................................................................................................. 21
Workstation guidelines .......................................................................................................................................................... 22
Equipment guidelines ............................................................................................................................................................ 22
5 Removal and replacement procedures .............................................................................................................................................. 24
Component replacement procedures ................................................................................................................................. 24
Keyboard/top cover ........................................................................................................................................... 24
Touchpad cable .................................................................................................................................................. 29
Touchpad ............................................................................................................................................................ 30
Keyboard camera .............................................................................................................................................. 32
Keyboard camera cable .................................................................................................................................... 33
Speakers ............................................................................................................................................................. 34
Battery ................................................................................................................................................................. 35
v

WLAN module .................................................................................................................................................... 37
Connector board cables .................................................................................................................................... 39
Connector board ................................................................................................................................................ 40
System board ..................................................................................................................................................... 42
Power cable ........................................................................................................................................................ 45
Display assembly ............................................................................................................................................... 46
6 Specications .......................................................................................................................................................................................... 53
Computer specications ........................................................................................................................................................ 53
7 Backing up, resetting, and recovering ................................................................................................................................................. 55
Backing up ............................................................................................................................................................................... 55
Resetting ................................................................................................................................................................................. 55
Recovering ............................................................................................................................................................................... 55
Installing the Chromebook Recovery Utility .................................................................................................. 56
Creating recovery media .................................................................................................................................. 56
Recovering the Chrome operating system .................................................................................................... 56
Setting up your computer after a reset or recovery ......................................................................................................... 57
Erase and reformat the recovery media ............................................................................................................................ 57
8 Power cord set requirements ............................................................................................................................................................... 58
Requirements for all countries ............................................................................................................................................ 58
Requirements for specic countries and regions ............................................................................................................. 59
9 Recycling .................................................................................................................................................................................................. 61
Index ............................................................................................................................................................................................................. 62
vi

1 Product description
Table 1-1 Product description
Category Description
Product Name HP Chromebook™ x360 11 G3 Education Edition
Processor ●Intel® Celeron™ N4120 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
●Intel Celeron N4100 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
●Intel Celeron N4020 1.1 GHz (SC turbo up to 2.8 GHz) dual core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
●Intel Celeron N4000 1.1 GHz (SC turbo up to 2.6 GHz) dual core processor (4.0 MB L2 cache,
2400 MHz FSB, 6 W)
Chipset Intel integrated with soldered-on-circuit (SoC) processor
Panel ●11.6 in, high-denition (HD) (1366×768) , UWVA, touch on panel (TOP)+, touch with Digitizer,
220nits, TOP+ with Corning Gorilla Glass (GG3), touch and bonding included in panel, Chicony
digitizer, available with pen; 16:9 Ultra Wide Aspect Ratio
●11.6 in, HD (1366×768) , UWVA, TOP+, touch, 220nits, TOP+ with Corning Gorilla Glass (GG3),
touch and bonding included in panel, Chicony digitizer, not available with pen; 16:9 Ultra Wide
Aspect Ratio
Memory Support for the following:
LPDDR4-4266, 0.6 V, nonupgradeable, on-board system memory in 16-GB conguration
LPDDR4-3733, 1.1 V, nonupgradeable, on-board system memory in 16-GB and 8-GB congurations
Storage Embedded Multimedia Controller (eMMC): Supports MO-276 MMC v 5.0 in 64 GB and 32 GB
congurations
Audio and video Fixed (no tilt), 720p HD camera integrated into display assembly
Single microphone with appropriate echo-cancellation, noise-suppression software
Dual speakers
Wireless Integrated wireless local area network (WLAN) with two built-in antennas
Support for the Intel 9560 ac 2×2 +Bluetooth 5.0® MU-MIMO M.2 2230 non-vPro MIPI
+BRI WW WLAN module
Keyboard/pointing devices ●Full-size Google textured island-style keyboard in chalkboard gray/pebble gray nish, spill-
resistant, pick-proof/skirt-anchored keycaps, IPX1 (only available and required when keyboard
camera is not selected and chalkboard gray/pebble gray nish is selected)
●Full-size Google textured island-style keyboard in chalkboard gray/pebble gray nish, spill-
resistant, pick-proof/skirt-anchored keycaps for keyboard camera, IPX1 (only available and
required when keyboard camera and chalkboard gray/pebble gray nish are selected)
●Full-size Google textured island-style keyboard in dark dusk green/dusk green nish, spill-
resistant, pick-proof/skirt-anchored keycaps, IPX1 (only available and required when keyboard
camera is not selected and dark dusk green/dusk green nish is selected)
1

Table 1-1 Product description (continued)
Category Description
●Full-size Google textured island-style keyboard in dark dusk green/dusk green nish, spill-
resistant, pick-proof/skirt-anchored keycaps for keyboard camera, IPX1 (only available and
required when keyboard camera and dark dusk green/dusk green nish are selected)
Touchpad requirements: Multitouch gestures enables and Taps enabled as default
Power requirements Supports a 2-cell, 47-WHr, 6.15-AHr, Li-ion battery
Supports a 45-W, AC adapter (non-PFC, standard USB Type-C, straight connector)
Supports a C5, 1.0-m, sticker conventional power cord
Operating system Preinstalled: Chrome64
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the Regulatory,
Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) microSD™ memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from
the memory card reader.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery
is fully charged.
●Amber: The AC adapter is connected and the battery
is charging.
Right side 3

Table 2-1 Right-side components and their descriptions (continued)
Component Description
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(5) USB Type-C power connector and super
speed port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately) may
be required.
4 Chapter 2 Components