HP Pavilion 14-al00 Series Manual

HP Pavilion Notebook PC (model numbers
used: 14-al000 through 14-al099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 854535-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Buttons and speakers ............................................................................................................................................ 6
Keys ........................................................................................................................................................................ 7
Lights ...................................................................................................................................................................... 8
TouchPad ................................................................................................................................................................ 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Service tag ........................................................................................................................................................... 13
Computer major components .............................................................................................................................. 14
Display components ............................................................................................................................................ 23
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 26
Tools required ...................................................................................................................................................... 26
Service considerations ......................................................................................................................................... 26
Plastic parts ....................................................................................................................................... 26
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 27
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................................... 29
Equipment guidelines ..................................................................................................... 30
5 Removal and replacement procedures ........................................................................................................... 31
Component replacement procedures .................................................................................................................. 31
Bottom cover ..................................................................................................................................... 31
Battery ............................................................................................................................................... 33
v

Hard drive .......................................................................................................................................... 34
TouchPad ........................................................................................................................................... 35
Memory module ................................................................................................................................ 36
WLAN module .................................................................................................................................... 37
RTC battery ........................................................................................................................................ 39
Card reader board .............................................................................................................................. 40
Solid-state drive ................................................................................................................................ 42
Fan ..................................................................................................................................................... 43
System board .................................................................................................................................... 44
Heat sink ............................................................................................................................................ 47
TouchPad cable .................................................................................................................................. 50
Speakers ............................................................................................................................................ 51
Power connector cable ...................................................................................................................... 52
Display assembly ............................................................................................................................... 53
6 Using Setup Utility (BIOS) ............................................................................................................................. 62
Starting Setup Utility (BIOS) ................................................................................................................................ 62
Updating Setup Utility (BIOS) .............................................................................................................................. 62
Determining the BIOS version ........................................................................................................... 62
Downloading a BIOS update .............................................................................................................. 63
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 64
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 64
8 Specications .............................................................................................................................................. 66
Computer specications ...................................................................................................................................... 66
9 Backing up, restoring, and recovering ........................................................................................................... 68
Creating recovery media and backups ................................................................................................................ 68
Creating HP Recovery media (select products only) ......................................................................... 68
Using Windows tools ........................................................................................................................................... 69
Restore and recovery ........................................................................................................................................... 70
Recovering using HP Recovery Manager ........................................................................................... 70
What you need to know before you get started ............................................................. 70
Using the HP Recovery partition (select products only) ................................................. 71
Using HP Recovery media to recover .............................................................................. 71
Changing the computer boot order ................................................................................ 72
Removing the HP Recovery partition (select products only) ......................................... 73
vi

10 Power cord set requirements ...................................................................................................................... 74
Requirements for all countries ............................................................................................................................ 74
Requirements for specic countries and regions ................................................................................................ 74
11 Recycling .................................................................................................................................................. 76
Index ............................................................................................................................................................. 77
vii

viii

1 Product description
Category Description
Product Name HP Pavilion Notebook PC (model numbers used: 14-al000 through 14-al099)
Processors ●Intel™ Core® i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W
●Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (2133-MHz FSB, 3.0-MB L3
cache, dual core, 15-W
●Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W
●Intel Pentium® 4405U 2.10-GHz processor (2133-MHz FSB, 2.0-MB L3 cache, dual core, 15-W
Chipset Integrated soldered-on-chip (SOC)
Graphics Hybrid graphics:
nVIDIA N16S-GTR (GeForce 940MXM) with up to 4.0-GB of discrete video memory (512-
MB × 16 DDR3 × 4 pieces, on computer models equipped with an Intel i7-6500U or an
Intel i5-6200U processor)
nVIDIA N16S-GTR (GeForce 940MXM) with up to 2.0-GB of discrete video memory (256-
MB × 16 DDR3 × 4 pieces, on computer models equipped with an Intel i3-6100U or an
Intel Pentium 4405U processor)
Internal graphics:
Intel HD Graphics 520 on computer models equipped with an Intel i7-6500U, Intel i5-6200U
processor, or an Intel i3-6100U processor
Intel HD Graphics 510 on computer models equipped with an Intel Pentium 4405U processor
Universal memory architecture (UMA) graphics
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU Performance Scaling (GPS)
Panel ●14.0-in, full high-denition (FHD), liquid crystal display (LCD), BrightView (1920×1080),
UWVA, eDP, slim-at (3.0-mm), TouchScreen display; typical brightness: 220 nits
●14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, slim-at (3.0-mm), non-
TouchScreen display; typical brightness: 250 nits
●14.0-in, high-denition (HD), LCD, BrightView (1366×768), UWVA, eDP, slim-at (3.0-mm),
TouchScreen display; typical brightness: 200 nits
●14.0-in, HD, LCD, BrightView (1366×768), UWVA, eDP, slim-at (3.0-mm), non-TouchScreen
display; typical brightness: 220 nits
MultiTouch enabled
Memory Two SODIMM slots, non-accessible/non-upgradeable
Support for DDR4-2133 dual channel
Support for up to 16.0-GB maximum system memory in the following congurations:
●16384-MB: 8192-MB × 2
1

Category Description
Memory (continued) ●12288-MB: 8192-MB × 1 + 4096-MB × 1
●8192-MB: 8192-MB × 1 or 4096-MB × 2
●6144-MB: 4096-MB × 1 + 2048-MB × 1
●4096-MB: 4096-MB × 1 or 2048-MB × 2
Hard drive Support for all 9.5-mm and 7.0-mm, SATA, 2.5-in hard drives
Support for Accelerometer hard drive protection
Support for the following hard drive congurations:
●2-TB, 5400-rpm, 9.5-mm hard drive
●1-TB, 5400-rpm, 9.5-mm hard drive
●500-GB, 7200-rpm, 7.2-mm hard drive
Support for a 500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive
Solid-state drive Support for a 256-MB, M2.2280, SATA-3, solid-state drive supporting triple-level cell (TLC) and a
128-MB, M2.2280, SATA-3, solid-state drive
Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0,
88° wide eld of vision
Support for B & O Play
Dual speakers
HD Audio (Conexant CX7700)
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise
suppression software
Support for Smart Amp
Support for voice recognition
Ethernet Integrated 10/100 network interface controller (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Combo Adapter and Intel 3165NGWG 1
ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter
Two WLAN antennas
Support for Intel WiDi
Compatible with Miracast-certied devices
External media cards Micro-Secure Digital (SD) media reader slot
Ports ●Audio-in (mono microphone)/audio-out (stereo headphone) combination
●AC Smart Pin adapter plug
●High-denition multimedia interface (HDMI) v1.4 supporting up to 1920×1080 (4K/2K) @
60 Hz
●RJ-45/Ethernet
●USB 2.0 port
●USB 3.0 port
Keyboard/pointing devices Textured, island-style, backlit keyboard
2 Chapter 1 Product description

Category Description
Keyboard/pointing devices
(continued)
Textured, island-style, non-backlit keyboard
TouchPad requirements:
●ClickPad with image sensor
●Multitouch gestures enabled
●Support for Windows modern trackpad gestures
●Taps enabled as default
Power requirements Support for the following AC adapters:
●65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
●65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm)
●45-W HP Smart AC adapter (RC, 4.5-mm, slim)
Support for a C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor power cord
Support for a 4-cell, 55-Wh, 3.62-Ah, Li-ion battery
Security Support for Trusted Platfom Module (TPM) 2.0
Support for security cable lock
Operating system Preinstalled: Windows 10 and Windows 10 Professional
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL):
●Windows 10 Home China Language Edition/CPPP
●Windows 10 Home EM/SL
●Windows 10 Home High End/SEAP
●Windows 10 Home High End EM/SL/China
●Windows 10 Home Single Language Edition/SEAP
●FreeDOS 2.0
Serviceability End user replaceable part: AC adapter
3

2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication

Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Allows you to video chat, record video, or record still images.
Some also provide HD or 3D capability, apps for gaming, or
facial recognition software like Windows Hello.
To use your webcam:
▲Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5

Buttons and speakers
Item Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press
the button briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
(2) Speakers Produce sound.
6 Chapter 2 External component identication

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
Keys 7

Lights
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
8 Chapter 2 External component identication

TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9

Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or
a headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(5) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from
the memory card reader.
10 Chapter 2 External component identication

Right side
Item Component Description
(1) Drive light (select products only) ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network
(5) Power connector Connects an AC adapter.
(6) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging.
Right side 11

Bottom
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
12 Chapter 2 External component identication